Lucidchart

Abundance of features, which makes this software so versatile. You can basically use it for every task and project.
I mainly use it for mind-mapping and brainstorming, but it's also equally useful for taking notes, story-boarding, gathering ideas, presenting, drawing graphs, schemes and organisational charts, Gantt timelines, or even team building (it works great as an online whiteboard).
What I really love is ease of use and multitude of features. Every time I wish I could do something, it turns out it's possible. Seems like developers really thought about everything and listen closely to their users and use cases.
Also, you don't really feel that the software is locking you in--you can export your projects to similar software/platforms, e.g. Visio.

Getting to know some features takes time and energy, documentation and tool tips have some space for improvement.
Also, licencing model could be more friendly for small companies or people who use it as backup/auxiliary software only (en entry level paid subscription model).

The Reporting & Statistics are astonishing. Complete and have what I looking for.
There are too good features like mind mapping and brainstorming, and with the ability of adding your team members you are really in good company!

The Library of shapes, icons and graphics are not that diverse. Some of the items (logos) are outdated. Another is not there at all.

Lucidchart is a web-based diagramming tool that allows users to create and collaborate on various types of diagrams, such as flowcharts, mind maps, and organizational charts. Here are some of the pros of using Lucidchart:1. Versatile: Lucidchart is a versatile tool that can be used for a wide variety of diagramming applications, from software design to project management.2. Collaborative: Lucidchart allows users to collaborate on diagrams in real-time, making it a great option for team-based projects.3. Integration: Lucidchart integrates with a variety of popular tools, such as Google Drive and JIRA, allowing users to easily incorporate their diagramming into their existing workflows.4. User-friendly: Lucidchart's interface is intuitive and easy to navigate, making it simple for users to get started with the tool.5. Templates and shapes: Lucidchart offers a wide variety of templates and shapes, making it easy for users to create professional-looking diagrams quickly and efficiently.

While Lucidchart is a versatile and collaborative diagramming tool, it does have a few drawbacks that should be considered before making a purchase:1. Cost: Lucidchart's pricing can be relatively high compared to other diagramming tools, which may make it less accessible for smaller businesses.2. Limited customization: While Lucidchart can be customized to some extent, it may not offer the level of customization that some users are looking for.3. Learning curve: Lucidchart can have a bit of a learning curve, especially for users who are not familiar with diagramming tools.