Docusign

About Docusign
Docusign is a cloud-based digital signature platform that allows businesses to create, commit to, and manage their agreements on a centralized dashboard. The IAM for Sales application streamlines the sales contracting process, enabling sellers to create optimal deals more independently, close them faster, and extract more value. Its IAM for Customer Experience application transforms time-consuming processes into engaging experiences that build long-lasting customer relationships and drive scale.
One of its key features is eSignature, which allows users to easily send, sign, and track documents online. The suite also includes Payments functionality, enabling users to collect payments seamlessly during the signing process. For added security, Identify provides stronger authentication methods. Additionally, Document Generation automates the preparation of documents, saving time and effort. Web Forms facilitate the collection of data and expedite the signing process.
Key benefits of Docusign
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Reviews
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- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Highly recommend DocuSign
Reviewed on 2023-08-02
Overall experience and expectations have been easily met
Overall experience and expectations have been easily met
Pros
DocuSign is your go-to platform for contract management, sharing secure information, and managing multi-party signatures
Cons
More accessible templates would be very helpful
- Industry: Oil & Energy
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Trusted signing application
Reviewed on 2024-12-31
Overall, it has been a great experience. Docusign allows us to "personalize" all of our documents.
Overall, it has been a great experience. Docusign allows us to "personalize" all of our documents.
Pros
I like that I can add special features like my branding to all the emails sent to my customers. This allows them to ensure that the documents are coming from a reliable source.
Cons
It does not integrate well with ServiceNow
- Industry: Architecture & Planning
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Docusign overcharged me $300 and they did admit it but would not refund
Reviewed on 2024-12-15
I was a member of Docusign since 2019. I paid them as a single
user $300 a year for using their...
I was a member of Docusign since 2019. I paid them as a single
user $300 a year for using their services. I found out that
they double charged me for last years membership. I called
and talked to them and they did admit that they overcharged
me $300. But they would not be able to refund me the $300
because their company policy is to not refund money even
though they admitted that they made the mistake.
I did end my membership with them on 11-1-2024. I have a
problem with a company that treats their customers like this. I
have a problem with dishonest companies that do not stand behind
their word. I looked up online and found that they are not a
Better Business Bureau member and I see that they have 183
complaints in the last 3 years. They have 82 complaints just in
the last 12 months.
I searched online for another service that could do the same
thing that Docusign was doing for me. and I found a new service
called Adobe sign. Basically I have clients that signs contracts.
I use their “request e-signatures service”. They actually
do a better job than Docusign did. I was able to use their trial
services for a few days before I became a member. I pay them
$13 a month and there is no limit on how many e-signatures I
receive from clients.
Pros
Using E signatures. I was a member since 2019
Cons
They double-charged me for my yearly membership fee
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Good Tool but Expensive
Reviewed on 2024-10-28
Docusign helped us transition from paper-based processes to electronic paper filling and signing,...
Docusign helped us transition from paper-based processes to electronic paper filling and signing, so we are thankful for that.
Once transparency with envelopes left was taken away we are starting to wind down our usage of Docusign and have implemented other solutions that are more cost effective and transparent.
Pros
User friendly for less tech-savvy individuals to easily add individual documents to an already created envelope templates.
Dropping fields into forms is easy and seamless.
Renaming fields to pre-fill the same field on a different form within the envelope
Cons
Cost - this service was very expensive compared to other subscription-based models.
Voided envelopes were deducted from the overall envelope allotment.
Was unable to see how many envelopes were left out of total amount purchased, this ability was available and then removed. I was told to ask customer service, then received the wrong information from customer service for this request, then I was told by customer service to obtain the information from my sales representative. This ability was taken away, it should be readily available.
Alternatives Considered
airSlate SignNowReasons for Switching to Docusign
Familiarity with Docusign within the team that oversaw implementation- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Safe and secure with Docusign
Reviewed on 2024-12-18
Overall, we have been very happy with Docusign as the return on investment has exceeded expectations...
Overall, we have been very happy with Docusign as the return on investment has exceeded expectations by reducing printing costs, and reducing time spent in having to print, capture the signature, scan the document in, etc.
Pros
Docusign is very user friendly, anyone in our company can use it.
Cons
On the expensive side, but it is offset by cost savings in time and materials.
Docusign FAQs
Below are some frequently asked questions for Docusign.Q. What type of pricing plans does Docusign offer?
Docusign offers the following pricing plans:
- Starting from: US$15.00/month
- Pricing model: Subscription
- Free Trial: Available
Personal- $10/ month For individuals and sole proprietors with basic e-signature needs One seat, five sends/month, basic features Standard - $25/month per user For small to medium teams that need to send, sign and collaborate Up to 50 users, unlimited sends, additional features Business Pro - $40/month per user For automating and optimizing agreements with advanced features Up to 50 users, unlimited sends, advanced features Enhanced Plans Customize a pricing plan that scales to your business needs 50+ users. Get your customized quote.
Q. Who are the typical users of Docusign?
Docusign has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Docusign support?
Docusign supports the following languages:
Brazilian Portuguese, Dutch, English, French, German, Italian, Japanese, Spanish
Q. Does Docusign support mobile devices?
Docusign supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Docusign integrate with?
Docusign integrates with the following applications:
Box, Dropbox Business, Google Docs, Google Drive, HubSpot CRM, LSEG Risk Intelligence, Microsoft 365, Microsoft SharePoint, OneDrive, Quik!, SAP Ariba Contracts, Salesforce Platform, ServiceNow, Stripe, Vonage Business Communications, Workday Enterprise Management Cloud, Zapier, Zoom Events and Webinars, monday.com
Q. What level of support does Docusign offer?
Docusign offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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