Docusign

4.7 (8,781)
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Electronic signature & document approval software

About Docusign

Docusign is a cloud-based digital signature platform that allows businesses to create, commit to, and manage their agreements on a centralized dashboard. The IAM for Sales application streamlines the sales contracting process, enabling sellers to create optimal deals more independently, close them faster, and extract more value. Its IAM for Customer Experience application transforms time-consuming processes into engaging experiences that build long-lasting customer relationships and drive scale.

One of its key features is eSignature, which allows users to easily send, sign, and track documents online. The suite also includes Payments functionality, enabling users to collect payments seamlessly during the signing process. For added security, Identify provides stronger authentication methods. Additionally, Document Generation automates the preparation of documents, saving time and effort. Web Forms facilitate the collection of data and expedite the signing process.


Key benefits of Docusign

  • Send, sign, and manage contracts electronically from any device
  • Integrates with popular business apps like Salesforce and Microsoft to streamline workflows
  • Built-in analytics provide insights into contract processes and bottlenecks
  • Complies with rigorous security standards like SOC 2 Type II, ISO 27001, and more

  • Images

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    Not sure about Docusign? Compare with a popular alternative

    Docusign

    4.7 (8,781)
    VS.

    Starting Price

    US$15.00
    month
    US$50.00
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    74
    53

    Integrations

    19
    3

    Ease of Use

    4.7 (8,781)
    4.1 (701)

    Value for Money

    4.5 (8,781)
    4.1 (701)

    Customer Service

    4.5 (8,781)
    4.3 (701)
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    Reviews

    Overall rating

    4.7 /5
    (8,781)
    Value for Money
    4.5/5
    Features
    4.7/5
    Ease of Use
    4.7/5
    Customer Support Software
    4.5/5

    Already have Docusign?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 8,781
    Sai
    Sai
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Highly recommend DocuSign

    Reviewed on 2023-08-02

    Overall experience and expectations have been easily met

    Overall experience and expectations have been easily met

    Pros

    DocuSign is your go-to platform for contract management, sharing secure information, and managing multi-party signatures

    Cons

    More accessible templates would be very helpful

    Tammy
    Overall rating
    • Industry: Oil & Energy
    • Company size: 10,000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Trusted signing application

    Reviewed on 2024-12-31

    Overall, it has been a great experience. Docusign allows us to "personalize" all of our documents.

    Overall, it has been a great experience. Docusign allows us to "personalize" all of our documents.

    Pros

    I like that I can add special features like my branding to all the emails sent to my customers. This allows them to ensure that the documents are coming from a reliable source.

    Cons

    It does not integrate well with ServiceNow

    Dan
    Overall rating
    • Industry: Architecture & Planning
    • Company size: 2–10 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 0.0 /10

    Docusign overcharged me $300 and they did admit it but would not refund

    Reviewed on 2024-12-15

    I was a member of Docusign since 2019. I paid them as a single
    user $300 a year for using their...

    I was a member of Docusign since 2019. I paid them as a single
    user $300 a year for using their services. I found out that
    they double charged me for last years membership. I called
    and talked to them and they did admit that they overcharged
    me $300. But they would not be able to refund me the $300
    because their company policy is to not refund money even
    though they admitted that they made the mistake.
    I did end my membership with them on 11-1-2024. I have a
    problem with a company that treats their customers like this. I
    have a problem with dishonest companies that do not stand behind
    their word. I looked up online and found that they are not a
    Better Business Bureau member and I see that they have 183
    complaints in the last 3 years. They have 82 complaints just in
    the last 12 months.
    I searched online for another service that could do the same
    thing that Docusign was doing for me. and I found a new service
    called Adobe sign. Basically I have clients that signs contracts.
    I use their “request e-signatures service”. They actually
    do a better job than Docusign did. I was able to use their trial
    services for a few days before I became a member. I pay them
    $13 a month and there is no limit on how many e-signatures I
    receive from clients.

    Pros

    Using E signatures. I was a member since 2019

    Cons

    They double-charged me for my yearly membership fee

    Alycia
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 1,001–5,000 Employees
    • Used Monthly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 6.0 /10

    Good Tool but Expensive

    Reviewed on 2024-10-28

    Docusign helped us transition from paper-based processes to electronic paper filling and signing,...

    Docusign helped us transition from paper-based processes to electronic paper filling and signing, so we are thankful for that.
    Once transparency with envelopes left was taken away we are starting to wind down our usage of Docusign and have implemented other solutions that are more cost effective and transparent.

    Pros

    User friendly for less tech-savvy individuals to easily add individual documents to an already created envelope templates.
    Dropping fields into forms is easy and seamless.
    Renaming fields to pre-fill the same field on a different form within the envelope

    Cons

    Cost - this service was very expensive compared to other subscription-based models.
    Voided envelopes were deducted from the overall envelope allotment.
    Was unable to see how many envelopes were left out of total amount purchased, this ability was available and then removed. I was told to ask customer service, then received the wrong information from customer service for this request, then I was told by customer service to obtain the information from my sales representative. This ability was taken away, it should be readily available.

    Alternatives Considered

    airSlate SignNow

    Reasons for Switching to Docusign

    Familiarity with Docusign within the team that oversaw implementation
    John
    Overall rating
    • Industry: Automotive
    • Company size: 51–200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Safe and secure with Docusign

    Reviewed on 2024-12-18

    Overall, we have been very happy with Docusign as the return on investment has exceeded expectations...

    Overall, we have been very happy with Docusign as the return on investment has exceeded expectations by reducing printing costs, and reducing time spent in having to print, capture the signature, scan the document in, etc.

    Pros

    Docusign is very user friendly, anyone in our company can use it.

    Cons

    On the expensive side, but it is offset by cost savings in time and materials.

    Showing 5 reviews of 8,781 Read all reviews

    Docusign FAQs

    Below are some frequently asked questions for Docusign.

    Docusign offers the following pricing plans:

    • Starting from: US$15.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Personal- $10/ month For individuals and sole proprietors with basic e-signature needs One seat, five sends/month, basic features Standard - $25/month per user For small to medium teams that need to send, sign and collaborate Up to 50 users, unlimited sends, additional features Business Pro - $40/month per user For automating and optimizing agreements with advanced features Up to 50 users, unlimited sends, advanced features Enhanced Plans Customize a pricing plan that scales to your business needs 50+ users. Get your customized quote.

    Docusign has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Docusign supports the following languages:

    Brazilian Portuguese, Dutch, English, French, German, Italian, Japanese, Spanish

    Docusign supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Docusign integrates with the following applications:

    Box, Dropbox Business, Google Docs, Google Drive, HubSpot CRM, LSEG Risk Intelligence, Microsoft 365, Microsoft SharePoint, OneDrive, Quik!, SAP Ariba Contracts, Salesforce Platform, ServiceNow, Stripe, Vonage Business Communications, Workday Enterprise Management Cloud, Zapier, Zoom Events and Webinars, monday.com

    Docusign offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

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