--- description: Detailed reviews on MyCaseRecords based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare MyCaseRecords with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: MyCaseRecords Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Patient Case Management Software](/directory/815/patient-case-management/software) > [MyCaseRecords](/software/9406/mycaserecords) # MyCaseRecords Canonical: https://www.getapp.ca/software/9406/mycaserecords > Web-Based Case Management Software for Substance Abuse Treatment, Mental Health and Behavioral Health facilities. Offers online automated reports and forms including client profiles, assessment, treatment plan, progress notes, group notes and discharge summary. > > Verdict: Rated **3.3/5** by 4 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of MyCaseRecords Saves Time and Money - MyCaseRecords saves facility owners, counselors and staff time by streamlining the core functions of reports and record keeping. As facilities move towards electronic document format, MyCaseRecords will save money by eliminating paper and printing costs, while reducing time that staff uses to file, search for and maintain records. MyCaseRecords organizes activities and forms chronologically for easy access. Streamline Reports and Record Keeping - The Herdman Assessment Form (HAF) generates a bio-psycho-social report of client history, while leaving the clinical decisions up to the counselor. The HAF prepares a reader-friendly narrative so that the counselor does not need to rewrite the history obtained from the client. Using the Library of Forms streamlines other types of reports and helps standardize the reporting format and information to be gathered across counselors and agencies. Eliminate Repetitive Data Entry - MyCaseRecords stores client information in a secure database and will auto populate all created forms with appropriate client data. Gone are the days of needing to write client's name, "today's" date and other repetitive information on forms time and time again - MyCaseRecords will quickly do it for you. Focus on Clients Instead of Paperwork - It is important to maintain accurate documentation for each client's case. MyCaseRecords streamlines the process by allowing counselors to complete documentation in a more efficient way, thus allowing counselors to spend more time with clients. Reduce Paperwork - Soon, facilities will be required to migrate to electronic record keeping standards in compliance with the government's efforts to reduce healthcare costs. MyCaseRecords enables facilities to switch to and maintain client data in electronic format. HIPAA Compliant - Our Case Management System helps you stay on top of mandatory compliance procedures and be more prepared for audits. Your records are kept secure and are easily restored in case of potential disaster situations. Increases Administration Effectiveness - Rich functionality of MyCaseRecords makes facility management more efficient, allowing management to have comprehensive overview of staff's activities and processes. Counselors benefit from seeing their pending activities and upcoming scheduled sessions on a daily, weekly and monthly basis. Extensive Reporting Capabilities - Use our Library of Reports to display data in a useful and effective way. For example, quickly see the number of active clients assigned to a primary counselor or in a specific agency program, track referrals to your facility, and view current and pending activities for one or a group of counselors. Web-based Application, Accessible Anywhere - You do not have to purchase expensive software licenses and hardware or hire additional IT staff. An Internet connection and a web browser is all you need to access and modify your data whenever you like. Staff Collaboration Across Facilities and Remote Locations - Administrators and Counselors may view client and case information through a single application when reporting activities and charting. Moreover, all records are easily accessible across multiple facilities and users may collaborate with their coworkers from remote locations. Suited for multi-program and multi-site implementations - Administrators are able to identify specific agency programs and locations/sites for performed services. Managers may further set data sharing rules across multiple locations. Contributing to Behavioral Health Research - With new data at your fingertips, researchers and administrators can gather collated statistics and build reports to better serve clients and the community. The data collected in the Herdman Assessment Form (HAF), for example, can organize specific data by gender, race, age, and even ZIP code. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.3/5** | 4 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support Software | 2.8/5 | Based on overall reviews | | Value for Money | 2.0/5 | Based on overall reviews | | Features | 2.8/5 | Based on overall reviews | | Recommendation percentage | 50% | (5/10 Likelihood to recommend) | ## About the vendor - **Company**: Eccentex - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$55.00 - **Pricing model**: (Free Trial) - **Pricing Details**: MyCaseRecords is delivered through a monthly subscription model (pay-as-you-go). This method of payment is more affordable than traditional software purchases, which often involve large, up-front license fees and expensive hardware purchases. MyCaseRecords service model allows for an all-inclusive low monthly fee, which also protects you from hidden costs (such as maintenance, software and hardware upgrade, internal and offsite support fees). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - Activity Tracking - Appointment Scheduling Software - Billing & Invoicing - Calendar Management - Case List Management - Case Management Software - Charting - Client Management - Customizable Forms - Employee Management - File Sharing Software - For Medical Purposes - Forms Management - Group Notes - HIPAA Compliant - Initial Assessments - Practice Management - Progress Notes - Referral Management - Reporting/Analytics ## Support Options - 24/7 (Live rep) - Chat ## Category - [Patient Case Management Software](https://www.getapp.ca/directory/815/patient-case-management/software) ## Related Categories - [Patient Case Management Software](https://www.getapp.ca/directory/815/patient-case-management/software) - [Mental Health Software](https://www.getapp.ca/directory/71/mental-health/software) - [Social Work Case Management Software](https://www.getapp.ca/directory/1527/social-work-case-management/software) - [EMR Systems](https://www.getapp.ca/directory/56/electronic-medical-records/software) - [Telemedicine Software](https://www.getapp.ca/directory/961/telemedicine/software) ## Alternatives 1. [TheraNest](https://www.getapp.ca/software/102857/theranest-mental-health) — 4.4/5 (1029 reviews) 2. [Healthie](https://www.getapp.ca/software/113965/healthie) — 4.4/5 (118 reviews) 3. [Exym](https://www.getapp.ca/software/2055044/exym) — 4.5/5 (53 reviews) 4. [SimplePractice](https://www.getapp.ca/software/102879/simplepractice) — 4.6/5 (2822 reviews) 5. [Carepatron](https://www.getapp.ca/software/2048864/carepatron) — 4.4/5 (843 reviews) ## Reviews ### "Simple but Comprehensive" — 4.0/5 > **Chito** | *April 15, 2020* | Nonprofit Organization Management | Recommendation rating: 7.0/10 > > **Pros**: 1. Intuitive format specially for beginners not familiar with the app. This is important in you have many users and when there is frequent turnover among staff. 2. Forms and schedules are very useful and relevant for our case managers. 3. Documentation is straight forward; view feature is very useful. 4. Query on the fly is very helpful, it allows me to sort on the dashboard without exporting the whole data into a spreadsheet. > > **Cons**: 1. Some fields are still disconnected (maybe this is our programmers oversight) - discharge dates in the form are not captured in the case detail - disabling condition should be reflected in the clients overall disabling condition - there is formula or algorithm to address this, again maybe it's the programmers issue. > > We are a non profit organization providing housing and supportive services for veterans and families. MCR has been very helpful and instrumental in effective case management and in managing the various programs of our organization that eventually allows us achieve outcomes beneficial to our clients and demonstrate our compliance and capability to our funders. ----- ### "Customized Case Management Solution" — 4.0/5 > **Michelle** | *April 9, 2020* | Nonprofit Organization Management | Recommendation rating: 7.0/10 > > **Pros**: Nearly everything can be customized. That is the biggest pro for our company. Forms can be changed, added or deleted. Some features can be controlled or changed by administrators without going through the software developers. It is easy to use. Support team is responsive. Being that it is web-based, it is accessible from outside the company server, yet still secure. > > **Cons**: It is not SQL based, so any reports needed must go through the software developers. This is time-consuming and costly. For a company with rapidly changing reporting and data requirements, this has been the biggest obstacle. It is not compatible with medical billing software. > > This allowed us to convert from paper case files to electronic. The ease of self-audits and external audits is so much easier. There are easy tools for managers to track caseloads, documentation and other measures of their staff. ----- ### "Tedious system that takes longer than paper files." — 2.0/5 > **Zechariah** | *April 15, 2020* | Civic & Social Organization | Recommendation rating: 0.0/10 > > **Pros**: The best thing about this software is it can be accessed over the internet. > > **Cons**: It's tedious. Regular users can't make reports. Way to many clicks to accomplish tasks. No option to use pre-filled templates with default options selected. The plain text in notes does not retain its formatting. One is unable to save a draft locally and can lose work easily if internet access is lost. There's no drag and drop ability to deposit files easily in the documents section. It's very clunky and is desgined to give one carpal tunnel with repetitive motion. The databased does not support SQL queries and is not set up as a proper relational database which means lots of duplicate data. > > This replaced paper files and is even more time intensive, if one can believe that's possible. I would not recommend this to any organizatnio. ----- ### "MyCaseRecords has the basics for counseling documentation" — 3.0/5 > **John** | *October 20, 2020* | Mental Health Care | Recommendation rating: 5.0/10 > > **Pros**: Scheduling my clients; ease of documenting > > **Cons**: There is no integrated way to bill insurance. > > I like the scheduling for multiple counselors and documenting the counseling sessions. Also ability to create one's own templates for documentaitn. ## Links - [View on GetApp](https://www.getapp.ca/software/9406/mycaserecords) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data