About BookSteam

Appointment based businesses of all sizes (from massage therapists to big-box stores and enterprises) can utilize BookSteam’s advanced booking platform to scale up their business and solve that tiresome job of scheduling. Unlimited business administrators can create multiple office locations, setup unique schedules for employees and customize account details.

With online payments your clients can pay a deposit, full payment or just leave a card on file at the time of the booking. Integrate BookSteam’s scheduling widget with your existing website and start taking bookings today!

Pricing starting from:

US$19.95/month

  • Free Version
  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

Austria, Australia, Belgium, Brazil, Canada, Switzerland, China, Germany, France, United Kingdom, Hong Kong SAR China, India, Japan, Luxembourg, Mexico, Norway, New Zealand, United States, South Africa

Supported Languages

Chinese, Dutch, English, French, German, Italian, Norwegian, Portuguese, Russian, Spanish

Pricing starting from:

US$19.95/month

  • Free Version
  • Free Trial
  • Subscription

Images

BookSteam Software - 1
BookSteam Software - 2
BookSteam Software - BookSteam Calendar View
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BookSteam Software - 1 BookSteam Software - 2 BookSteam Software - BookSteam Calendar View

Features

Total features of BookSteam: 134

  • Access Controls/Permissions
  • Activities Booking
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Attendance Management
  • Attendance Tracking Software
  • Attendee Tracking
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Capacity Management
  • Certification Tracking
  • Check-in/Check-out
  • Class Management
  • Class Registration Software
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Costume Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Support Software
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Drag & Drop
  • Electronic Payments
  • Email Marketing Software
  • Email Reminders
  • Employee Management
  • Employee Scheduling Software
  • Enrollment Confirmation
  • Event Calendar
  • Event Management Software
  • Event Scheduling
  • Facility Scheduling
  • Faculty/Staff Management
  • For Music Schools
  • For Salons and Spas
  • Gift Card Management
  • Group Registration
  • Group Reservations
  • Group Scheduling
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Lesson Notes
  • Marketing Automation Software
  • Member Accounts
  • Member Management
  • Membership Management Software
  • Mobile Access
  • Mobile Alerts
  • Mobile Grooming
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • No-Show Tracking
  • On Call Scheduling
  • Online Booking
  • Online Classes
  • Online Payments
  • Online Registration
  • Onsite Registration
  • Parent Portal
  • Parent/Student Portal
  • Patient Records Management
  • Payment Processing Software
  • Physician Management
  • Point of Sale (POS)
  • Progress Reports
  • Promotions Management
  • Ratings / Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Reservations Management
  • Resource Scheduling
  • Room Booking
  • SMS Messaging
  • SMS Reminders
  • SSL Security
  • Sales Reports
  • Scheduling Software
  • Secure Login
  • Self Check-in/Check-out
  • Self Service Portal
  • Service Catalog
  • Social Media Integration
  • Staff Management
  • Student Management
  • Surveys & Feedback
  • Task Scheduling
  • Team Management Software
  • Third Party Booking
  • Third Party Integrations
  • Timesheet Management
  • Transaction History
  • Treatment Packages
  • Website Integration
  • eCommerce Management

Alternatives

Squire

4.8
#1 Alternative to BookSteam
Squire is a web & mobile barbershop management platform with features for appointment and staff scheduling, reminders,...

Schedulicity

4.4
#2 Alternative to BookSteam
The most fuss-free, all-in-one online scheduling solution available anywhere. The single app for handling bookings,...

Acuity Scheduling

4.8
#3 Alternative to BookSteam
Acuity is your 24/7 online appointment scheduling software that allows clients to self-schedule appointments or classes...

Timely

4.7
#4 Alternative to BookSteam
Short Description Time tracking software - The fastest and most accurate way to track time for employees and freelancers...

Reviews

Overall rating

4.6 /5
(79)
Value for Money
4.6/5
Features
4.3/5
Ease of Use
4.6/5
Customer Support Software
4.8/5

Already have BookSteam?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 79
Anastasia Y. Anastasia Y.
Overall rating
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Booksteam is the BEST scheduling software out there! We tried two others but third time's a...

Reviewed on 2017-12-13

Booksteam completely streamlined our old-school manual signup process and is light years ahead of...

Booksteam completely streamlined our old-school manual signup process and is light years ahead of the competition (SignUpGenius in particular). We are now able to have customers sort classes by location/practitioner/modality and class instructors are issued tablets to mark who attended (and didn't). This saves us SO many hours of work each week, it's great!

Pros

Booksteam is so versatile - customers can search by location, practitioner, class type, etc. And the reports it generates are very helpful in terms of tracking attendance, no-shows, and seeing trends develop over time. Also, I have to give a shout-out to customer support which is second to none. We had a LOT of questions when setting up the system, and I can honestly say there was not a single time they did not reply quickly and concisely (usually within a 2-hour window; sometimes as quickly as 5 minutes). This is a HUGE step up from the customer support at the two other scheduling services we tried.

Cons

I would just say that the setup process (particularly for multiple practitioners across several locations) takes a loooooong time. But I think it would with any software that has as many capabilities as this one. Once the setup is done, though, the hours it will save you in the future make it all worthwhile!

Sarah W. Sarah W.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Booksteam - simple, efficient, and effective

Reviewed on 2019-07-08

Wonderful experience overall, all schedule changes come easily (apart from the change of recurring...

Wonderful experience overall, all schedule changes come easily (apart from the change of recurring clients as noted above) and very simple to view and teach to staff. Customer service has been helpful and quick each time we've reached out.

Pros

Very easy to use and very straight forward so it's simple to get done and show others how to use it.
Being able to cap a group is perfect as well as being able to schedule different tasks (i.e. meetings, appointments, different classes, etc.).
It's key to be able to see an individual schedule or the entire team at once to make planning and changes easier without overbooking an employee.
The client activity history has been great to be able to track client attendance, lateness, NCNS, etc.

Cons

There isn't an iPhone app available for Booksteam yet and we keep hoping there will be to make it easier on our team members who use iPhone.
Our biggest con at this time is the recurring client option for classes; you can set clients to recur, but you can't edit the recurring clients. So if a client moves their time permanently OR if a new client needs to be added to that recurring spot, you have to delete the class entirely and re-add it with the updated recurring clients.

Cang S. Cang S.
Overall rating
  • Industry: Sports
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Missing features, some broken

Reviewed on 2019-07-09

App doesn't work well on Android. Customers unable to book their families/children while using...

App doesn't work well on Android. Customers unable to book their families/children while using packages, and because the kids don't have email addresses I have to use their parent's email, but I am not allowed to create accounts with the same email.

Interface is confusing. The list of clients on a given class on the calendar has lots of buttons, I don't know what they do. Those buttons respond slowly. For some reason sometimes the visits are properly deducted from package, sometimes not. I think if the customer booked it themselves, it is, but if I added them manually it is not. But I had to figure this out. Nobody told me. It's pretty bad

Pros

Inexpensive, responsive customer service

Cons

Not good for clients who are children or families with children

Ekaterina S. Ekaterina S.
Overall rating
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The best booking software for the lashes business

Reviewed on 2019-07-19

Pros

I used to use Genbook software for all of my booking needs, after their price increase I switched over to BookSteam and never looked back. Not only Booksteam is better priced, but in my opinion it is a better software overall. I really like the booking page design, it is very stylish.

Cons

One thing I would like is for booksteam to add Square integration. Otherwise it is a perfect platform.

Alternatives Considered

Schedulicity, Acuity Scheduling and Timely

Reasons for Choosing BookSteam

Price increase

Switched From

Genbook
Erin D. Erin D.
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Quick response with calendar not loading

Reviewed on 2018-12-11

I love that I do not need to be by a phone to make business happen. I'm spending my time giving...

I love that I do not need to be by a phone to make business happen. I'm spending my time giving massages and running reports, not scheduling. My clients think the site is really easy too.

Pros

The smart scheduling option where booksteam calculates online appointment start times automatically. This saves money and keeps my massage therapists booked, making the most use of their time!

Cons

Text reminder doesn't have options to customize. I've had clients try to reply to the text to cancel, and that doesn't work.
I cannot find a place to process customer receipt or printing a list of their past appointments. This would be helpful for submitting documentation for flexible spending or health savings accounts.
Even though the e-mail option works very quickly when there is a customer service issue, I still miss the person to person contact of a phone call. But, my issue was resolved within minutes of sending, so I guess this system works.

Showing 5 reviews of 79 Read all reviews

BookSteam FAQs

Below are some frequently asked questions for BookSteam.

BookSteam offers the following pricing plans:

14 Day Free Trial (no credit card required), after: $19.95 - 1 Staff / 2 Locations or $29.95 - 5 Staff / 5 Locations or $49.95 - 10 Staff / 10 Locations or $79.95 - 35 Staff / 35 Locations Custom plans are available (contact us for a quote).

BookSteam has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

BookSteam supports the following languages:

Chinese, Dutch, English, French, German, Italian, Norwegian, Portuguese, Russian, Spanish

BookSteam supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

BookSteam integrates with the following applications:

Google Calendar, Mailchimp, Microsoft Outlook, PayPal, Stripe, Twilio

BookSteam offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat

Related categories

See all software categories found for BookSteam.