Pike13 Overview

What is Pike13?

We believe that business owners should focus on their clients instead getting bogged down in administrative tasks. That's why we created Pike13.

With easy scheduling, client management, and payment processing, Pike13 – custom branded to fit your business' look and feel – makes it easy for you to manage your fitness or fine arts instruction business from any smartphone, tablet, or desktop computer. That way, you can focus your energy on growing your business and doing what you love.

Track sales, revenue, and retention rates with real-time reporting and analytics.

Track attendance counts, sign clients into class, update or confirm the class roster, and automate class waitlists.

Easily manage staff payroll, accounting for variable rates, tips, bonuses, and commissions.

Use client profiles to quickly view and update history, photos, notes, schedules, and payments, all available on a mobile-friendly platform. Text or email notifications let clients know if there are issues with their account, so you can address them before they become a bigger–and expensive–issue.

Accept payments and sell memberships on the go, and get less complex, less expensive, and transparent merchant processing with no hidden fees. Securely send, sign, and store digital client contracts and waivers through integration with Smartwaiver.

Brand and automate your email campaigns through integrations with BrandBot, MailChimp and Emma.

Pike13 Overview

Pricing

Starting from
US$129.00/month

Pricing options

Free Trial
Subscription
Value for money

Pike13 offers pricing that fits your business at a flat rate with no surprises. Depending on your business needs, Pike13 offers a Business or a Pro plan, ranging from $129/month to $179/month. Enterprise plans are also available — ask our sales team for custom pricing.

All plans include guided setup and training with a dedicated onboarding specialist, help migrating your data, a staff app and client kiosk app, a customer success manager, and access to our top-rated customer care team.


Pike13 Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Germany
Supported Languages
Chinese (Simplified), Dutch, English

Media

Pike13 video Pike13 video Pike13 screenshot: Pike13 screenshot: Pike13 screenshot: Pike13 screenshot: Pike13 screenshot: Pike13 screenshot: Pike13 screenshot: Pike13 screenshot: Pike13 screenshot: Pike13 screenshot:

Pike13 Reviews

Pike13 Reviews

Overall rating
4.1
/
5
Excellent
68

Very good
36

Average
7

Poor
9

Terrible
11

Value for Money
4
Features
3.9
Ease of Use
4
Customer Support
4.1
79% recommended this app
Marissa D.

We LOVE Pike13. They offer everything a small studio, or a large gym needs to operate.


Rebekah L.

Outstanding Software!

Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software.


Kyle S.

PIKE13 is great for recurring billings and online bookings!

Overall our experience was exceptional, we are still using and will continue to use PIKE13!


Brittnee B.

Avoid... You will thank me later!

I would not recommend Pike13 to anyone due to their poor customer service and their lack of respect for their clients.


Dan G.

Used Pike13 (formerly FrontDesk) for years

Overall I was pretty happy the experience, eventually we decided to part ways though.


Marissa D.

We LOVE Pike13. They offer everything a small studio, or a large gym needs to operate.

Used Daily for 2+ years
Reviewed on 2018-06-04
Review Source: Capterra

Pros

Ease of use, and reliability are amazing! But my FAVORITE thing is definitely the staff app. I can do almost everything from the staff app, so I can work from anywhere, at any time.

From running payroll to creating packages or plans, it does it all. Most apps come with limited function, but this software is almost as complete as the desktop version.

And what I love about the company is they are always trying to get better. We have been users for man years and they add things I haven't even thought about needing. Its a pleasure to be a customer.

Cons

The reporting can be a bit confusing for me. Recently they have added a new reporting feature which has much more information, but I still struggle trying to see exactly what I need at times.
But I cant even call it a complaint. I had to really think of something to answer this question.

Response from Pike13

Hi Marissa,

Thank you so much for the feedback. We truly appreciate knowing what works and what our customers would like to see. As questions come up about reporting, please continue working with our customer care team and your account manager. We are happy to have calls to help you build exactly what you need to see.

Thank you,
Cindy Schneider
Manager, Customer Success

Rating breakdown

Value for Money
Ease of Use
Customer Support

Rebekah L.
Industry: Entertainment
Company size: 2-10 Employees

Outstanding Software!

Used Daily for 2+ years
Reviewed on 2019-08-16
Review Source: Capterra

Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software.

Pros

I love how versatile it is. i need to be able to run both monthly tuition for regular, weekly classes, plus courses plus punch cards, as my business serves many different populations. I love how easy it was to set-up and how easy it is for my staff to learn. I don't have to provide training for new employees. For the weird times things don't go as planned, customer service is on top of it, very speedy, thorough and helpful.

Cons

The reporting end is so versatile that I don't know how to easily pull up reports. there are so many ways to filter, which can be a good thing, but I don't know how to pull it up. I wish I could get notifications when someone buys a particular package that I am waiting to get sold.

Response from Pike13

Hi Rebekah,

Thank you so much for taking the time to provide a review of our product. We appreciate the comments and the feedback!

Thank you,
Cindy Schneider
Director of Customer Success

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kyle S.
Industry: Sports
Company size: 2-10 Employees

PIKE13 is great for recurring billings and online bookings!

Used Daily for 2+ years
Reviewed on 2021-01-06
Review Source: Capterra

Overall our experience was exceptional, we are still using and will continue to use PIKE13!

Pros

Direct online booking for clients, the ability to require a stored credit card in order to reserve time on our schedules, recurring billing and payments, links to MailChimp email marketing, simple interface, easy to navigate and work together among teammates.

Cons

No PIKE13 integration to our main Web site aside from Widgets. It was like managing and having two Web sites, somewhat redundant. Customer support is via email. It's hard to get a hold of a person directly but they do their best.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Brittnee B.
Industry: Music
Company size: 2-10 Employees

Avoid... You will thank me later!

Used Daily for 1+ year
Reviewed on 2018-10-05
Review Source: Capterra

I would not recommend Pike13 to anyone due to their poor customer service and their lack of respect for their clients.

Pros

Booking Emails: I like the fact that the program sends booking emails on a regular basis. Parents like them for the reminders.

Credit Card Processing: It has a nice feature built in that allows credit card processing. They did not tell me upfront that there is a monthly fee associated with it and then said "oh someone should have told you that." Once again, blame game.

Documents: The docusign feature is a nice ad on. However, if you want to customize your form, good luck. Pike13 doesn't really want to help you on this and once again try to play the "stupid" card on it.

Reports: The reports are nice if you can understand how to use them. They are kinda difficult to get around if your account manager does not explain them in detail.

Cons

Customer Service Attitude: They don't care once they have your money. Make sure you put a note on your calendar one year out or your service contact will be renewed. Don't expect to speak with anyone over the phone, everything is done through email.

On Boarding: I was indifferent about the on boarding process. The guy belittled me several time about coding and whatnot. I was a graphic and website designer by trade and on numerous occasions he talked in circles to try to confuse me. Basically their software doesn't allow for many custom changes and they would prefer to confuse you instead of being straight forward about it.

Text messaging: This is not default on the product. I was told that it was. All clients have to enable the feature. When you are dealing with 200+ clients you don't want to have to go through this process with every single client on how to sign up, sign on, go through all of their individualized settings - just to set up a text message.

Interface: The interface is very straight forward. There isn't any real customizations on it. You get what you get.

Response from Pike13

Hi Brittnee,

Thank you for your review and candor. I am sorry that our service has not met your needs. Your account manager will reach out to you shortly to discuss your cancellation request.

Thank you,
Cindy Schneider
Manager, Customer Success

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Dan G.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Used Pike13 (formerly FrontDesk) for years

Used Other for 2+ years
Reviewed on 2020-04-14
Review Source: Capterra

Overall I was pretty happy the experience, eventually we decided to part ways though.

Pros

Very stable platform, app made it easy to access / manage remotely.

Cons

I was a grandfathered user on an older plan - I eventually left since I got tired of having limited access to reports and metrics that would be included if I 'upgraded'

Response from Pike13

Hi Dan,

Thank you for taking the time to provide a review even after switching platforms. It is great to hear from all of our customers, past and present. We hope you are doing well.

Thank you,
Cindy Schneider
Director of Customer Success

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
8.7/10
Based on 131 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Pike13 Pricing

Pike13 Pricing

Starting from
US$129.00/month
Free Trial
Subscription
Value for money

Pike13 offers pricing that fits your business at a flat rate with no surprises. Depending on your business needs, Pike13 offers a Business or a Pro plan, ranging from $129/month to $179/month. Enterprise plans are also available — ask our sales team for custom pricing.

All plans include guided setup and training with a dedicated onboarding specialist, help migrating your data, a staff app and client kiosk app, a customer success manager, and access to our top-rated customer care team.

Pike13 offers pricing that fits your business at a flat rate with no surprises. Depending on your business needs, Pike13 offers a Business or a Pro plan, ranging from $129/month to $179/month. Enterprise plans are also available — ask our sales team for custom pricing.

All plans include guided setup and training with a dedicated onboarding specialist, help migrating your data, a staff app and client kiosk app, a customer success manager, and access to our top-rated customer care team.

Value for Money
4/5
Based on 131 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Pike13 Features

Pike13 Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
3.9/5
Based on 131 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for Pike13

Additional information for Pike13

Key features of Pike13

  • Automated billing and payments
  • Billing, schedule, and contract alerts and notifications
  • Branded, client-facing experience
  • Client communications and updates
  • Client profiles and history
  • Create and manage payrates and perform payroll
  • Digital documents
  • Integrated email marketing
  • Manage attendance
  • Native mobile iOS apps
  • Payment processing
  • Real-time reporting and analytics
  • Scheduling
  • Simple pricing for businesses of all sizes
  • Staff and clients can access on any device
  • Staff scheduling and payroll

Benefits

Schedule classes, workshops, and appointments with clients anywhere, anytime
Access and update client profiles — schedule, history, photos, notes — all on your mobile device.

Set alerts for billing issues you can address them before they get expensive.

Sign clients into sessions, update the roster, and verify participant counts.

Auto-enrollment and waitlists make scheduling easier for clients and increase retention.

Smart reporting offers clear, relevant, actionable data that helps you measure the health of your business.

99.9% platform uptime means business is always open.

A dedicated onboarding specialist guides you through software setup.

Pike13’s top-rated customer care team quickly addresses any issues.

Pike13 FAQs

Pike13 FAQs

Below are some frequently asked questions for Pike13.

Q. What type of pricing plans does Pike13 offer?

Pike13 offers the following pricing plans:

Starting from: US$129.00/month

Pricing model: Subscription

Free Trial: Available

Pike13 offers pricing that fits your business at a flat rate with no surprises. Depending on your business needs, Pike13 offers a Business or a Pro plan, ranging from $129/month to $179/month. Enterprise plans are also available — ask our sales team for custom pricing. All plans include guided setup and training with a dedicated onboarding specialist, help migrating your data, a staff app and client kiosk app, a customer success manager, and access to our top-rated customer care team.

Q. What are the main features of Pike13?

Pike13 offers the following features:

  • Automated billing and payments
  • Billing, schedule, and contract alerts and notifications
  • Branded, client-facing experience
  • Client communications and updates
  • Client profiles and history
  • Create and manage payrates and perform payroll
  • Digital documents
  • Integrated email marketing
  • Manage attendance
  • Native mobile iOS apps
  • Payment processing
  • Real-time reporting and analytics
  • Scheduling
  • Simple pricing for businesses of all sizes
  • Staff and clients can access on any device
  • Staff scheduling and payroll

Q. Who are the typical users of Pike13?

Pike13 has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does Pike13 support?

Pike13 supports the following languages:

Chinese (Simplified), Dutch, English

Q. What type of pricing plans does Pike13 offer?

Pike13 has the following pricing plans:

Subscription

Q. Does Pike13 support mobile devices?

Pike13 supports the following devices:

Android, iPhone, iPad

Q. What other apps does Pike13 integrate with?

Pike13 integrates with the following applications:

Bitium, Emma, Emma, Google Calendar, Listen360, Mailchimp, Microsoft Outlook, Ordyx, PayPal, Wordpress

Q. What level of support does Pike13 offer?

Pike13 offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support