--- description: Detailed reviews on Grasp based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Grasp with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Grasp Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Grasp](/software/91650/grasp) # Grasp Canonical: https://www.getapp.ca/software/91650/grasp Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/91650/grasp?page=2) > Grasp's cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Boost your customer service with Grasp > > Verdict: Rated **4.6/5** by 21 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Grasp Boost customer satisfaction by responding to questions faster and better than ever through email, live chat and social media. - Email management: get the overview back. With Grasp, not one customer email slips through the cracks of your customer service. - Live chat: build trust on your website. Easily increase conversion and decrease abandonment rates. - Social media: engage with your customers. Never miss another tweet or post on Facebook. Grasp was built with you in mind – and we know how busy you are. Grasp empowers you and your online visitor to switch seamlessly between live chat and email when you are both online. It’s all about the message, not the medium. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 21 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Grasp - **Founded**: 2011 ## Commercial Context - **Starting Price**: €29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Premium: €29 per user per month (+unlimited conversations). Enterprise: €44 per month per user (+first WhatsApp number for free). Custom: €59 per month per user (+multi brand). - **Target Audience**: Self Employed, 2–10, 11–50, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: Dutch, English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, Netherlands, United Kingdom, United States ## Features - API - Alerts/Escalation - Chat/Messaging - Chatbot Software - Collaboration Tools - Customer Database - Customizable Templates - Email Management Software - Email Templates - Knowledge Base Management - Live Chat Software - Multi-Channel Communication - Queue Management - Reporting & Statistics - Reporting/Analytics - Search/Filter - Self Service Portal - Social Media Integration - Support Ticket Management - Tagging ## Integrations (3 total) - Adobe Commerce - Drupal - WordPress ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) - [Customer Support Software](https://www.getapp.ca/directory/562/customer-support/software) ## Alternatives 1. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Zoho Desk](https://www.getapp.ca/software/10036/zoho-desk) — 4.5/5 (2211 reviews) 3. [Intercom](https://www.getapp.ca/software/91379/intercom) — 4.5/5 (1131 reviews) 4. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [Tidio](https://www.getapp.ca/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Casengo helps us to manage the flow of prospects inquiries" — 4.0/5 > **Kasper** | *July 11, 2014* | E-Learning > > **Pros**: Cloud based, You can see if a case is handled by one of your colleagues and which colleague handles a case. You can also review the reactions and coach people on it. > > **Cons**: There can be some UI improvements. Browsing through cases for examples is not ideal. > > Easygenerator uses Casengo to manage all inquiries from prospects. It helps us divide the flow over several agents, that will work most of the time in different locations. Back in our Outlook days, we were struggling to manage and dividing the growing number of emails. That tension disappeared as soon as we started using Casengo. We can see right away which customers are still awaiting an answer. Assigning a case to someone works great, too, and so does live chat. We love switching from email to chats. My personal favorite however, is that Casengo is cloud-based and mobile-friendly. ----- ### "Perfect Customer Support for WhatsApp Integration option" — 5.0/5 > **Rodrigo** | *May 13, 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: As most of my customers in South American are using WhatsApp. Grasp integration with WhatsApp what perfect for us and so easy to manage the tickets and real time conversation. > > **Cons**: it would be nice to see if our customer have read or seen our replies. > > My overall experience is very positive what I use grasp. ----- ### "Worst Customer Service" — 3.0/5 > **Abdul Hadi** | *March 9, 2022* | Retail | Recommendation rating: 2.0/10 > > **Pros**: I only liked because i thought there was no other option. Apparently there a lot other better option with cheaper fee > > **Cons**: Bad customer service in terms of charging the fee, and confusing invoicing system > > Bad. Find something else ----- ### "Grasp review" — 4.0/5 > **Victoria** | *March 4, 2023* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Grasp is used to attend/respond to customer queries sent on the Brand Whatsapp number. We intergrated the app with our Whatsapp number making it easy to support on our customers by attending to all their interactions sent via Whatsapp. It's available 24/7 and this has improved our customer's experience.It has a reporting tool were you can see the agent's productivity. > > **Cons**: Grasp is very fine at the moment, there's nothing i dislike about it. > > Customer service.Reporting on agent performanceImproved customer experience. ----- ### "Casengo Review" — 5.0/5 > **RONALD** | *April 17, 2019* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: It helps to respond to customer queries on the whatsapp channel in real -time. It has the ability to synchronize all the posts, files(images, audio and videos) and these are used to understand the customer query and offer support. It's a good reporting tool for both the admin and user. You can also use it to extract reports, add users with different access rights. > > **Cons**: It's vulnerable to internet connection, once the connection is weak or off, then conversations can not come through as the device has to synchronize with the software The interface is a bit flooded thus making it hard to select posts and respond easily. > > So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand divert it's traffic from the helpline to social media. Easy for real time, weekly and monthly reporting. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/91650/grasp?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/91650/grasp) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data