About Casengo
Is your business growing? Are you getting more customers than Outlook or Gmail can handle? Relax: that’s when Casengo comes in. Get back in control without losing the human touch in your customer support.
Pricing starting from:
N/A
- Free Trial
- Free
- Subscription
Key benefits of Casengo
Boost customer satisfaction by responding to questions faster and better than ever through email, live chat and social media.
- Email management: get the overview back. With Casengo, not one customer email slips through the cracks of your helpdesk.
- Live chat: build trust on your website. Easily increase conversion and decrease abandonment rates.
- Social media: engage with your customers. Never miss another tweet or post on Facebook.
Casengo was built with you in mind – and we know how busy you are. Casengo empowers you and your online visitor to switch seamlessly between live chat and email when you are both online. It’s all about the message, not the medium.
Devices
Business size
Markets
Supported Languages
Pricing starting from:
N/A
- Free Trial
- Free
- Subscription
Images
Features
Total features of Casengo: 25
- @mentions
- API
- Case Management
- Chat
- Collaboration Tools
- Commenting
- Customer Segmentation
- Customer Service Analytics
- Customizable Templates
- Email Templates
- Filtered Views
- Instant Messaging
- Monitoring
- Multi-Language
- Prioritizing
- Productivity Reporting
- Project Notes
- Receiving
- Reporting & Statistics
- Social Media Integration
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Tagging
- Workflow Management
Alternatives
Zendesk
LiveAgent
Deskero
Comm100 Live Chat
Reviews
Already have Casengo?
Software buyers need your help! Product reviews help the rest of us make great decisions.
Write a Review!
- Industry: Graphic Design
-
Review Source
Overall rating
Great solution for small bussiness
Reviewed on 2014-10-10
As bussiness was growing, I was looking for a good customer management system, while piles of...
As bussiness was growing, I was looking for a good customer management system, while piles of emails were giving me headaches. I came along Casengo wich is free for small bussiness (1 agent), but with all the features available! Emails, chat, twitter, faq.
Pros
This is realy a great system, for free for 1 agent and affordable when your bussiness will grow to more agents. Small problems are quickly answered and solved by their very friendly helpteam. Joppe, thanks for your help untill now!
- Industry: Telecommunications
- Company size: 501-1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Casengo Review
Reviewed on 2019-04-17
So far so good with all the above positive advantages not even exhausted. I recommend this...
So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand divert it's traffic from the helpline to social media.
Easy for real time, weekly and monthly reporting.
Pros
It helps to respond to customer queries on the whatsapp channel in real -time. It has the ability to synchronize all the posts, files(images, audio and videos) and these are used to understand the customer query and offer support.
It's a good reporting tool for both the admin and user. You can also use it to extract reports, add users with different access rights.
Cons
It's vulnerable to internet connection, once the connection is weak or off, then conversations can not come through as the device has to synchronize with the software
The interface is a bit flooded thus making it hard to select posts and respond easily.
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Casengo
Reviewed on 2019-06-02
I have come to love it. Initially, listening to audio or videos wasn't enabled but that has been...
I have come to love it. Initially, listening to audio or videos wasn't enabled but that has been resolved. Plus, we can now view agent statistics instantly.
Pros
The software allows up to 8 agents (and more) to engage clients on the Whats-app social media channel. This enables us respond to clients quickly as opposed to using a phone, since only one agent can respond to the chats.
Cons
If a reply has been sent, it can't be edited nor deleted. It is greatly affected by slow internet speeds.
- Industry: Telecommunications
- Company size: 1,001-5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Live Chat Software for the price!
Reviewed on 2019-09-13
Basic features for live chat. Might be lacking some features however not deal breaking.
Basic features for live chat. Might be lacking some features however not deal breaking.
Pros
Very intuitive features when in chat and integrating it for your business.
Mobile integration so very industry leading.
Cons
Lacks some features such as customer tracking and monitoring features such as recent activity and ability to pull up history for the customer.
- Industry: Telecommunications
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Casengo review
Reviewed on 2019-04-30
it's a perfect tool to support customers on whatsapp
it's a perfect tool to support customers on whatsapp
Pros
It used to access the whatsapp helpline for the company were customers are able to send their customers and get immediate responses/support. It's a best tool for customer service through whatsapp.
Cons
You need a working network and a phone with active data to be able to synchronise to whatsapp
Casengo FAQs
Below are some frequently asked questions for Casengo.Q. What type of pricing plans does Casengo offer?
Casengo offers the following pricing plans:
- Pricing model: Free, Subscription
- Free Trial: Available
FREE: €0 (3 users). BASIC: €9 per month (+all channels). PREMIUM: €19 per month per user (+unlimited). ENTERPRISE: €44 per month per user (+multi brand).
Q. What are the main features of Casengo?
Casengo offers the following features:
- Customization / change look and feel of chat button and form
- Easy plugins / live chat for WordPress, Magento, Drupal
- Facebook integration / never miss another post
- Flex users / add short-time users for flexible support
- Go mobile / use Casengo on your phone or tablet
- Hybrid messaging / seamlessly blend live chat with email
- In the cloud / handle customer enquiries from anywhere
- Instant overview / customer status clear at a single glance
- Knowledge base / boost self-service amongst online visitors
- Macros / quickly provide customers with the right answer
- Mailboxes / manage multiple mailboxes from within Casengo
- Multi-brand / manage multiple websites from within Casengo
- Multi-channel support / email, chat, social media in 1 inbox
- Reporting / know your company's peak periods
- Simple setup / no training or technical knowledge needed
- Team collaboration / easily ask co-workers to help out
- Twitter search integration / keep track of relevant keywords
Q. Who are the typical users of Casengo?
Casengo has the following typical customers:
Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business
Q. What languages does Casengo support?
Casengo supports the following languages:
Dutch, English, German, Russian
Q. Does Casengo support mobile devices?
We do not have any information about what devices Casengo supports
Q. What other apps does Casengo integrate with?
Casengo integrates with the following applications:
Drupal, Magento Commerce, Wordpress
Q. What level of support does Casengo offer?
Casengo offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
Related categories
See all software categories found for Casengo.
