About DEAR Systems

DEAR Inventory is a cloud-based, inventory and order management application for SMBs which offers a complete back end management solution with purchasing, sales, warehouse management, light manufacturing features as well as shipping, ecommerce and payment gateway integrations.

DEAR Inventory aims to help small to medium business owners take control over inventory and order management while streamlining, automating and simplifying all daily operations.

DEAR has wide applications in various industries by businesses of various sizes. Retailers, wholesalers, manufacturers and ecommerce operators are the broad categories of DEAR Inventory users. Some businesses utilise DEAR for simple inventory management needs while others rely on DEAR to meet compliance requirements imposed by their industry, for example food manufacturers need DEAR for lot traceability and expiry date capabilities.

Pricing starting from:

US$249.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to DEAR Systems

Key benefits of DEAR Systems

  • Powerful order management:
    DEAR acts as a central order management system and lets users achieve complete visibility of sales across all channels (retail, wholesale and ecommerce) and track customer orders from quote to fulfilment (pick, pack, shipment) and invoicing.

  • Inventory management:
    With inventory being the main asset it is important to know what is in stock, on order, allocated to a customer or running low. In DEAR users can conveniently set automatic stock reorder points, perform stock adjustments and stay on top of all stock movements in their business.

  • DEAR uses actual accounting costing methods FIFO and FEFO for true cost calculations when users buy, sell or manufacture. Variations of the costing methods cater for inventory with serial/batch numbers as well as expiry dates allowing users to store unique items and giving the ability to subsequently track the sale of inventory to specific end customers.

  • eCommerce Integrations:
    DEAR supports all major ecommerce sale channels, shipment services and POS e.g. Square, Amazon, Fulfilment by Amazon, Shopify, WooCommerce, Shipstation, Vend, Floship and more.
    Our integrations with online stores and shipping platforms help users reach their customers and increase exposure and sales. Users can easily add new platforms to their sales strategy and use DEAR Inventory as a central point for managing all orders, payments and shipment information for multiple sales channels.

  • Manufacturing:
    Accurately tracking the costs of raw materials, labour and overheads through the production process will help users formulate the right pricing strategy for their products and ensure they are never operating at a loss. In DEAR this can be managed via the Bill of Materials functionality.
    Users can easily estimate the cost of manufacturing and availability of raw materials within the Production module. Check the maximum quantity users are able to manufacture along with the relevant costs and automatically order missing components. Auto-assemblies and kits are also available for the management of bundles.
    Our Disassembly module lets users break down items into smaller components and takes the pain out of unit conversions.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United Kingdom, India, New Zealand, United States, South Africa

    Supported Languages

    Chinese, English, zh-hant

    Pricing starting from:

    US$249.00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to DEAR Systems

    Images

    DEAR Systems Software - DEAR Systems dashboard
    DEAR Systems Software - DEAR Systems sales
    DEAR Systems Software - DEAR Systems new sale
    DEAR Systems Software - DEAR Systems reports
    DEAR Systems Software - DEAR Systems integrations
    View 6 more
    DEAR Systems video
    DEAR Systems Software - DEAR Systems dashboard DEAR Systems Software - DEAR Systems sales DEAR Systems Software - DEAR Systems new sale DEAR Systems Software - DEAR Systems reports DEAR Systems Software - DEAR Systems integrations

    Features

    Total features of DEAR Systems: 103

    • 3PL Management
    • API
    • Access Controls/Permissions
    • Accounting Integration
    • Accounting Software
    • Accounts Payable Software
    • Accounts Receivable Software
    • Activity Dashboard
    • Alerts/Notifications
    • Automatic Billing
    • Bank Reconciliation
    • Barcode / Ticket Scanning
    • Barcode Printing
    • Barcode Recognition
    • Barcoding/RFID
    • Billing & Invoicing
    • Bills of Material
    • CRM Software
    • Cataloging/Categorization
    • Commission Management
    • Cost Tracking
    • Credit Card Processing
    • Customer Accounts
    • Customer Database
    • Customer History
    • Customizable Templates
    • Data Import/Export
    • Data Synchronization
    • Discount Management
    • Electronic Payments
    • Email Marketing Software
    • Estimating
    • Expense Tracking
    • Financial Analysis
    • Financial Reporting Software
    • Forecasting
    • General Ledger
    • Gift Card Management
    • Income & Balance Sheet
    • Inventory Auditing
    • Inventory Control Software
    • Inventory Management Software
    • Inventory Optimization Software
    • Inventory Tracking
    • Invoice Management
    • Invoice Processing
    • Job Costing Software
    • Kitting
    • Loyalty Program
    • Manufacturing Inventory Management Software
    • Mobile Access
    • Multi-Channel Management
    • Multi-Channel Marketing
    • Multi-Currency
    • Multi-Location
    • Multi-Store
    • Order Management Software
    • Order Processing
    • Order Tracking
    • Payment Processing Software
    • Point of Sale (POS)
    • Product Data Management Software
    • Product Identification
    • Product Lifecycle Management Software
    • Production Management
    • Production Tracking
    • Purchase Order Management
    • Purchasing & Receiving
    • Quotes/Estimates
    • Real Time Data
    • Real Time Monitoring
    • Real Time Reporting
    • Real Time Synchronization
    • Recall Management
    • Receiving/Putaway Management
    • Recipe Management
    • Reorder Management
    • Reporting & Statistics
    • Reporting/Analytics
    • Restaurant POS Software
    • Retail Inventory Management Software
    • Retail POS
    • Returns Management
    • Sales Orders
    • Sales Reports
    • Sales Trend Analysis
    • Search/Filter
    • Serial Number Tracking
    • Shipping Management
    • Status Tracking
    • Stock Management
    • Summary Reports
    • Supplier Management
    • Tax Management Software
    • Template Management
    • Templates
    • Third Party Integrations
    • Traceability
    • Traceback & Traceforward
    • Transaction History
    • Warehouse Management Software
    • Workflow Management Software
    • eCommerce Management

    Alternatives

    NetSuite

    4.1
    #1 Alternative to DEAR Systems
    NetSuite provides organizations with an integrated system of cloud applications that helps them run their business....

    Odoo

    4.2
    #2 Alternative to DEAR Systems
    Odoo is a fully-integrated, customizable, and open-source suite of business applications. A majority of the business...

    Acumatica Cloud ERP

    4.5
    #3 Alternative to DEAR Systems
    Acumatica Cloud ERP provides the best business management solution for small and midmarket organizations to transform...

    AccelGrid

    0
    #4 Alternative to DEAR Systems
    AccelGrid is a cloud-based solution that helps manufacturing, retail, and distribution businesses automate processes...

    Reviews

    Overall rating

    4.3 /5
    (238)
    Value for Money
    4.3/5
    Features
    4.1/5
    Ease of Use
    4.1/5
    Customer Support Software
    4.4/5

    Already have DEAR Systems?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 238
    Robert K.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    IntegrationKings review of Dear Systems

    Reviewed on 2021-04-02

    A great overall platform for anyone selling products in the market that wants to control their...

    A great overall platform for anyone selling products in the market that wants to control their Inventory correctly and the workflows in relation to an Inventory business. Also from an accounting background it is a full end-to-end solution in relation to ensuring the accounting is 100% correct in the business.

    Pros

    The features we like most about Dear Systems and so do the clients we work with are:
    - Integrations around stock control and sales workflows with Woo Commerce and Shopify.
    - Complete bi-directional integration with Xero and QBooks Online.
    - Love the fact that we can do Supplier Deposits and Customer Deposits, tracking them correctly within the accounting system.
    - Also the fact that we can do multi-level Build of Materials for manufacturing clients and then sell via multiple of sales channel.

    Cons

    The features we least like most about Dear Systems:
    - Reporting in the platform takes abit to set-up and ensure you are getting the reporting you want out of the system.
    - Would like to see more integrations over time into the core platform overall as well.

    Alternatives Considered

    Unleashed and Cin7

    Reasons for Choosing DEAR Systems

    Wanted better integration overall with the accounting within the business and in some cases wanted to move away from their old clunky ERP platform that was running their business still from a server.

    Switched From

    Sage 300cloud, MYOB Advanced and NetSuite

    Reasons for Switching to DEAR Systems

    Better integration overall in relation to the accounting workflows with Xero, plus a very good Partner network and team to work with internally.
    Ben B.
    Overall rating
    • Industry: Food & Beverages
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    What a relief

    Reviewed on 2021-03-29

    DEAR Systems is everything I wanted Unleashed and MRP Easy to be. Its flexible to use, has ongoing...

    DEAR Systems is everything I wanted Unleashed and MRP Easy to be. Its flexible to use, has ongoing gold standard support at no extra cost, has a great looking interface and has very customisable membership extras.

    I clearly cant talk more highly about DEAR and its because I had such a lousy time with the others.

    Pros

    Best support I have ever had with any business software. The live chat is full of highly experienced operators who respond very quickly to get you back on track.
    Very fast and easy to understand onboarding. Much less help needed than others.
    The video tutorials are excellent.
    The interface is modern looking.
    The process from CO to MO is visual and easy to follow.
    The Automation option is worth every dollar.

    Cons

    Not enough Business intelligence information.
    Not enough visual information in reporting like graphs and tables. There is a taste of it in the dashboard but thats the extent of it.
    B2B Portal needs the option to pick what products certain groups of stores get to see vs others.

    Malcolm F.
    Overall rating
    • Industry: Computer Software
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Dear System Review

    Reviewed on 2021-10-13

    We found that Dear Systems had all the inventory requirements already built in with extra functional...

    We found that Dear Systems had all the inventory requirements already built in with extra functionality of the production module allowed us to structure each one of these operations in a logical sequence. We have brought a number of our clients on to Dear systems and every one of them have appreciated the ease of use and the increased options it offers.

    Pros

    In discovering Dear Systems we found that the program allowed us greater functionality than most ERP systems. Although it is quite intuitive to use it packs a punch when you get deeper within the program with some functionality that much more expensive programs don’t have. Xero handles the accounting in the background whilst the sync between them works seamlessly so that you don’t notice that you are actually using 2 different programs.

    Cons

    The program just concentrates on inventory so other modules such as CRM are not fully developed and you would need to get an additional addin. Everything else works really well

    Cole N.
    Overall rating
    • Industry: Electrical/Electronic Manufacturing
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 0.0 /10

    Poor Experiences

    Reviewed on 2020-03-03

    I wish I had control over whether we switched to a new inventory management system, but all I can...

    I wish I had control over whether we switched to a new inventory management system, but all I can do is voice my displeasure and hope that change comes. As for anyone looking into it, it seems to me that DEAR has gotten mostly positive reviews. In my experience, I've had almost nothing positive to say about it. I sincerely hope that everyone will put in a little extra money for something more reliable and customer oriented so they, or those that they work with, will not have to deal with the frustrations our warehouse has gone through.

    Pros

    It seems that DEAR is cheaper than other options, and seems to have a wide variety of functionality -- at the very least, it has all the functionality that our company and our warehouse needs.

    Cons

    This product in particular has been so poor that I dedicated a lot of time to find places to review it. I started using DEAR 4 years ago when I picked up my job at this company. My company was small then, and DEAR had not been in use for very long when I got there.

    Speed has always been an issue, but it hasn't become a big issue until recently as we've become more dependent on inventory and getting things done in a timely manner. In addition to being slow, we experience almost daily shutdowns of the site where nothing can be accessed. Usually, these last anywhere from a few minutes to 30 minutes, but the other day it went down for over 2 hours! This was during our shipping time when we are entirely dependent on the system, although it should be noted that we are dependent on it for the majority of the working day anyways. We ended up staying late to compensate -- and it was a Friday.

    Support was not any help as they always provide empty reassurance that their 'team is working hard to improve and optimize the servers', and don't provide any kind of real fix. I could accept that if it noticeably improved over the years, but it hasn't. Clearly it's not enough of an issue for them to actually address.

    Overall, terrible software service and terrible customer service. If they excel at anything, it's making their website look pretty -- although I have my complaints about poor functionality of the website as well.

    TL;DR -- Would not recommend to my worst enemy

    Response from DEAR Systems

    Hello Cole,
    Thank you for your feedback. Over the last year, we have done a lot of change to improve the performance. To name a few; individual database for each customer, code restructuring, optimize the query, offloading some processing to different servers for quick execution and we also have a 24/7 team monitoring the system for any performance issues & addressing them before customers get affected.
    One of our Customer Success Managers has been trying to contact you. We want to give you personalized attention to help you resolve any difficulty you may be facing.
    Best Regards,
    DEAR Team.

    Shazib K.
    Overall rating
    • Industry: Furniture
    • Company size: 201-500 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    A robust supply chain/inventory management

    Reviewed on 2021-06-29

    Very good; this has enhanced our inventory management

    Very good; this has enhanced our inventory management

    Pros

    The client servicing teams have listened to my concerns and suggestions to bring new features onboard. The brought in delivery scheduling which matters to companies managing fulfillment with limited dispatch capacity. Furthermore, they have recently escalated my concern on the time lag between sales vs COGS date due to the UAE VAT law's verdict on date of supply in case of taking client deposits. I'm confident that they will resolve that as well.

    Cons

    The integration with Xero is nice; but as far as the "reversal" are concerns; i.e. when DEAR invoices are modified; that creates Xero<>DEAR sync errors. There's nothing wrong with this logic; but I feel this is an area of improvements.

    Alternatives Considered

    Unleashed

    Reasons for Switching to DEAR Systems

    DEAR system's had POS and the backend had financial module as well.
    Showing 5 reviews of 238 Read all reviews

    DEAR Systems FAQs

    Below are some frequently asked questions for DEAR Systems.

    DEAR Systems offers the following pricing plans:

    • Starting from: US$249.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Plans start from as little as $249 USD/month or $2739/year for 5 users Extra users: $50 USD/month

    DEAR Systems has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    DEAR Systems supports the following languages:

    Chinese, English, zh-hant

    DEAR Systems supports the following devices:

    Android (Mobile), iPad (Mobile)

    DEAR Systems integrates with the following applications:

    Amazon Cloud Search, Avalara, CROSSFIRE, Capsule, Crossfire, EzzyBills, Handshake, Handshake, Inventory Planner, Magento Commerce, PayPal, Pepperi, Pinch, Prospect CRM, Quickbooks Online, Salpo CRM, ShipStation, Shippit, Shiptheory, Shopify, Square Point of Sale, Starshipit, Stripe, Vend, WooCommerce, Xero, Zillearn

    DEAR Systems offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for DEAR Systems.