Zenefits

Zenefits

HR | OnBoarding | Payroll | Benefits | Compliance

4.1/5 (621 reviews)

Zenefits Overview

What is Zenefits?

The Zenefits platform integrates all processes, apps, and tools needed, including payroll, HR, benefits, compliance, and time. Payroll management features allow users to stay up to date on earnings, deductions, and taxes easily, plus track and manage time off requests. Users can also review and approve vacation requests, sick leave, personal leave conveniently online. Pre-configured overtime calculations, time card fraud safeguards, and mobile clock-in/clock-out help employees accurately report their hours.

HR features enable users to manage hiring, onboarding and employee records all from the same platform. Users can send offer letters, run background checks and let new hires onboard themselves before their first day. Business intelligence reports allow users to visualize key HR data, and gain valuable insight into business performance. The HR library gives users quick and central access to everything from state law summaries, to productivity tools, to the latest news on health care reform.

Zenefits enables users to manage benefits administration, and supports medical/dental/vision, as well as life and disability, commuter, FSA and HSA benefits. To simplify compliance management, Zenefits supports online ACA compliance, small business compliance, plus a compliance assistant. Zenefits' compliance assistant helps users manage compliance changes efficiently with intelligent deadline tracking, built-in resources, and more. Zenefits' time management technology allows administrators and managers to track and manage time off requests simply and accurately. Native mobile apps for iOS and Android give users the flexibility to submit hours and request time off on the go.

Zenefits Overview

Pricing

Starting from
$8.00/month

Pricing options

Free Trial
Subscription
Value for money

ESSENTIALS
All the essentials for onboarding employees & managing HR.
$10 per month, per employee

GROWTH
Expanded HR for growing companies.
$18 per month, per employee

ZEN
Super-powered HR with extra tools.
$27 per month, per employee

Annual Contract (Save up to 20%)
Add-On Apps available:
Payroll
Advisory Services
Benefits Admin Using Own Broker


Zenefits Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Screenshots

Zenefits screenshot:
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Zenefits Reviews

Zenefits Reviews

Overall rating
4.1
/
5 621 reviews
Excellent
307

Very good
189

Average
73

Poor
21

Terrible
31

Value for Money
4.2
Features
4.1
Ease of Use
4.3
Customer Support
3.8
80% recommended this app
Shae J.

Seamless low-cost solution for small to mid-sized companies that kills busy work

-Paperless onboarding/offboarding to support a remote workforce -Integrations with existing ATS, removing the needs for duplicate data entry -Digital document storage, allowing us to digitize all employee files. No more paper! -Time off tracking: Automatic rating to managers for review and approval of all time off requests while keeping the HR team aware of team schedules. Transparent reporting to have conversations with employees regarding the time off trends (% of unplanned versus planned time off). Time off solution also supports Prop 206 mandated sick leave. -Health insurance platform that allows for the execution of open enrollment, qualifying life events and new hire enrollments for all lines of coverage (med, dent, vision, life and disability). HSA app built in to allow employees to review available balances and submit out of pocket expenses. -ACA compliance: Built into existing subscription model that allows for ACA reporting, submission to IRS and 1094/1095 creation without the need for an accountant or an expensive solution. -Business intelligence: Real-time standard and customized reporting. I use this solution heavily as a federal contractor to execute our annual affirmative action reporting.


Sandy H.

User Friendly and Intuitive

The efficiency of Zenefits when it comes to onboarding is a huge timesaver. We're able to send employees key information they need before and after they start working with us with no manual work. I cut down on a few hours of work per week with this feature!


Kelsi W.

Zenefits Review

our overall experience with zenefits has been positive. The on boarding tools offer a wide variety of options an customization that really make the initial process a lot easier.


Doug L.

Awesome Software - Absolutely Awful Support

Gusto is by far the best payroll, and even if you go with Zenefits I suggest you use them for payroll. Do not let Zenefits convince you to switch over. Pretty much only their sales people are responsive/friendly and as soon as you pay, they disappear. If you are big enough to go with Workday, go with them (IIRC they require 12 employees). BambooHR has a decent option, but watch for the hidden fees. They're not really upfront on all the costs, and their stuff is complicated enough they require you to go through training to use it. I am REALLY hopeful that new management at Zenefits will finally clean things up, or Gusto will enter the full market of Zenefits and put them out of business. Gusto support is awesome, just don't leave Gusto in the middle of the year. They have a policy that you can't come back in the same year.


Ashley G.

Great HRIS platform


Shae J.
Industry: Computer Software
Company size: 51-200 Employees

Seamless low-cost solution for small to mid-sized companies that kills busy work

Used Daily for 2+ years
Reviewed on 8/16/2019
Review Source: Capterra

-Paperless onboarding/offboarding to support a remote workforce -Integrations with existing ATS, removing the needs for duplicate data entry -Digital document storage, allowing us to digitize all employee files. No more paper! -Time off tracking: Automatic rating to managers for review and approval of all time off requests while keeping the HR team aware of team schedules. Transparent reporting to have conversations with employees regarding the time off trends (% of unplanned versus planned time off). Time off solution also supports Prop 206 mandated sick leave. -Health insurance platform that allows for the execution of open enrollment, qualifying life events and new hire enrollments for all lines of coverage (med, dent, vision, life and disability). HSA app built in to allow employees to review available balances and submit out of pocket expenses. -ACA compliance: Built into existing subscription model that allows for ACA reporting, submission to IRS and 1094/1095 creation without the need for an accountant or an expensive solution. -Business intelligence: Real-time standard and customized reporting. I use this solution heavily as a federal contractor to execute our annual affirmative action reporting.

Pros

With a solution like Zenefits, I have managed to reduce the HR budget year-over-year while going 100% paperless. The integration with our applicant tracking system allows me to push data seamlessly from my mobile device directly to Zenefits to extend an offer, wherever, whenever. I am no longer chained to the constraints of my desk, which is critical for an HR team of one. Easily the most comprehensive solution in the market (at this price point) that addresses onboarding/offboarding, automated and customized email triggers to employees, time and attendance, insurance, aca compliance, reporting (standard and custom) and a multitude of integrations. Since becoming a client over 2 years ago, I have gone to market year-over-year, and haven't found a solution that is comparable. Zenefits kills the busy work and allows me to dedicate time to our employees and driving meaningful initiatives, restructuring the experience with HR to being a partnership versus an administrative burden.

Cons

I would love it if the custom email triggers were built out with greater functionality. Right now I highly utilize this tool but I see the opportunity for additional growth. The site should have a support number listed in the event of an outage. Right now you can only access support if you are logged into the dashboard.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Sandy H.
Industry: Financial Services
Company size: 201-500 Employees

User Friendly and Intuitive

Used Daily for 2+ years
Reviewed on 11/21/2019
Review Source: Capterra

The efficiency of Zenefits when it comes to onboarding is a huge timesaver. We're able to send employees key information they need before and after they start working with us with no manual work. I cut down on a few hours of work per week with this feature!

Pros

Zenefits is super simple to learn how to use, both for Admins and for Employees. My employees love being able to use the software for benefits enrollment, time off, and other requests. It's easy to teach someone how to use it because honestly, I don't really have to--the interface is really simple and easy to understand. Saves me a ton of time as an HR professional!

Cons

The Time Off reporting could be more robust, but this will come with time. As our company grows we're looking to pull more quick reports on PTO accrual and other balances, and some of the values we're looking for aren't readily available. There have been some changes in this area though, so the developers recognize how the system should be improved.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Kelsi W.
Industry: Construction
Company size: 13-50 Employees

Zenefits Review

Used Weekly for 6-12 months
Reviewed on 10/28/2019
Review Source: Capterra

our overall experience with zenefits has been positive. The on boarding tools offer a wide variety of options an customization that really make the initial process a lot easier.

Pros

The part that we liked most about zenefits is that it gave us one place to keep all employee documents. We also like that we could set up an employee by using the on boarding (hiring) service through zenfits which allows the employee to start their profile an also fill out needed employment documents electronically.

Cons

Initially we thought that the time card piece of zenefits was something that we were going to be able to use and would be rather handy for us. We quickly learned that Zenefits has not yet set up this module in a way that truly works for subcontracts who have to track employee's time by job number and phase code both. It can be done but takes a large amount of manual entry on the administrators part which then defeats the purpose of using such a tool.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Doug L.
Industry: Computer Software
Company size: 2-10 Employees

Awesome Software - Absolutely Awful Support

Used Daily for 2+ years
Reviewed on 10/17/2017
Review Source: SoftwareAdvice

Gusto is by far the best payroll, and even if you go with Zenefits I suggest you use them for payroll. Do not let Zenefits convince you to switch over. Pretty much only their sales people are responsive/friendly and as soon as you pay, they disappear. If you are big enough to go with Workday, go with them (IIRC they require 12 employees). BambooHR has a decent option, but watch for the hidden fees. They're not really upfront on all the costs, and their stuff is complicated enough they require you to go through training to use it. I am REALLY hopeful that new management at Zenefits will finally clean things up, or Gusto will enter the full market of Zenefits and put them out of business. Gusto support is awesome, just don't leave Gusto in the middle of the year. They have a policy that you can't come back in the same year.

Pros

For a small business there is not anyone cheaper than Zenefits and they have much greater integration and overall HR flow management than pretty much anyone I could find. When everything works, Zenefits is a beautiful thing.

Cons

Zenefits support is absolutely horrible. If there was ANY competitor that was anywhere close to having what they have at anywhere near their cost, I would have left by now. Support makes me downright angry on a regular basis. They don't read your questions and try to answer a different question, they take two or more days to respond (and there is no phone support), they tell you they'll call you back and do not, they give you wrong information over and over again. Almost no one who works there has any clue what they are doing, and their software messes up sometimes. The combination of the two has been a nightmare. I am constantly wondering if I'm actually saving time by using them, or if all the time I save is eating up with my many hours of arguing with support.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Ashley G.
Industry: Individual & Family Services
Company size: 51-200 Employees

Great HRIS platform

Used Daily for 6-12 months
Reviewed on 12/19/2019
Review Source: Capterra

Pros

There are many pros to Zenefits! Offer letter generation, custom fields for user specific information that needs stored, custom reports, Club Zen, the HR library and much much more! Anytime I've needed assistance customer service has been prompt and helpful. There are also tutorials and an extensive implementation period to make the end user comfortable with the system

Cons

If I had to list a negative it would be.... nothing!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.2/10
Based on 621 user ratings
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Zenefits Pricing

Zenefits Pricing

Starting from
$8.00/month
Free Trial
Subscription
Value for money

ESSENTIALS
All the essentials for onboarding employees & managing HR.
$10 per month, per employee

GROWTH
Expanded HR for growing companies.
$18 per month, per employee

ZEN
Super-powered HR with extra tools.
$27 per month, per employee

Annual Contract (Save up to 20%)
Add-On Apps available:
Payroll
Advisory Services
Benefits Admin Using Own Broker

ESSENTIALS
All the essentials for onboarding employees & managing HR.
$10 per month, per employee

GROWTH
Expanded HR for growing companies.
$18 per month, per employee

ZEN
Super-powered HR with extra tools.
$27 per month, per employee

Annual Contract (Save up to 20%)
Add-On Apps available:
Payroll
Advisory Services
Benefits Admin Using Own Broker

Value for Money
4.2/5
Based on 621 user ratings
Compare value for money rating with alternatives
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Zenefits Features

Zenefits Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customizable Branding
Customizable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4.1/5
Based on 621 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Zenefits

Additional information for Zenefits

Key features of Zenefits

  • ACA compliance
  • Accounting integration
  • Activity dashboard
  • Approval process control
  • Attendance management
  • Automated employee alerts
  • Automatic reminders
  • Background screening
  • Benefits administration
  • Benefits management
  • Business intelligence reports
  • COBRA administration
  • Change tracking
  • Clock in / out
  • Commuter benefits management
  • Compliance assistant
  • Compliance management
  • Configurable workflow
  • Contractor management
  • Custom fields
  • Customizable approvals
  • Customizable fields
  • Customizable reporting
  • Deadline tracking
  • Direct deposit
  • Document management
  • Email invitations & reminders
  • Employee data synchronization
  • Employee database
  • Employee management
  • Employee onboarding
  • Employee profile
  • Employee self service
  • Employee time clock
  • Enrollment management
  • FSA benefits management
  • Forecasting
  • HR library
  • HR management
  • HSA benefits management
  • Health insurance
  • Life & disability benefits management
  • Mental/dental/vision benefits management
  • Monitoring
  • Multi-user admin access
  • Office directory
  • Organizational charting
  • Overtime calculation
  • Overtime tracking
  • Payroll administration
  • Payroll integration
  • Payroll management
  • Performance management
  • Permission management
  • Policy management
  • Project time tracking
  • Proration
  • Provider management
  • QuickBooks integration
  • Real time analytics
  • Real time reporting
  • Real time updates
  • Records management
  • Recruiting management
  • Reporting & statistics
  • Role-based permissions
  • Self service portal
  • Sick leave tracking
  • Small business compliance
  • Task management
  • Third party integration
  • Time & attendance tracking
  • Time card fraud safeguards
  • Time off requests
  • Vacation / leave tracking
  • Vacation / leave tracking
  • Workflow management

Benefits

  • Automatic Onboarding - Get real-time visibility into employee benefits on both a company and employee level, and give employees the power to review options, enroll, and manage benefits 100% online.

  • Automatic Upkeep - We automatically add new hires to payroll and add their selected benefits, calculate their deductions, and prorate their first paycheck–so users don't have to lift a finger.

  • Automatic Deductions - Whether an employee moves, gets promoted, or takes a vacation, payroll gets instantly updated.

  • Automatic Tax Filing - We handle taxes–from processing W2s to filing federal and states taxes–at no additional cost!

  • Zenefits Mobile App - Users can pull up insurance information, review pay stubs, submit a vacation request, clock-in/clock-out, and more, on the go from iOS and Android mobile devices.

  • GetApp Analysis

    GetApp Analysis

    The amount of paperwork involved in new employee onboarding can be overwhelming for managers, and it can decrease the productivity of even the most efficient human resources department. Zenefits is a cloud-based solution that automates the employee onboarding process and makes it easier for companies of all sizes to get new hires up and running.

    Zenefits connects payroll, benefits, and HR systems in a single dashboard, allowing companies to manage things like employee onboarding, attendance, payroll, benefits, stock options, and even 401k accounts in a centralized space. When employee life events, such as marriages and births, are entered into Zenefits, benefit enrollment changes are made automatically across every connected system. Payroll deductions are adjusted and tax withholdings are changed without HR managers having to take any time out of their schedules to manually manage the process.

    What is Zenefits?

    Designed to streamline the way human resources departments are run, Zenefits uses a self-managed system to decrease the manual work involved in employee onboarding, management, and offboarding. Managers and business owners can have a 360-degree view of all human resources issues from a centralized, cloud-based dashboard.

    Businesses that use Zenefits benefit from the time that the platform saves overworked HR managers. By automating the process of employee onboarding and offboarding, and allowing employees to e-sign documents online before they arrive in the office, companies are able to maximize efficiencies and eliminate redundancy costs.

    Zenefits syncs with all major payroll and health insurance providers, which means businesses don’t have to worry about switching systems when they sign up for the integrated solution. Meanwhile, businesses that don’t have existing systems in place for payroll and health insurance can gather quotes and sign up for services through Zenefits.

    Zenefits Main Features

    Employee Onboarding

    Zenefits aims to streamline the employee onboarding process. Instead of sending new hires home with stacks of paperwork to fill out, HR managers have access to e-sign offer letters. After signing their paperwork online, new hires can enroll in health insurance and other benefits through the cloud-based platform.

    Improve the way your office handles employee onboarding by generating agreements for new hires to sign online. Zenefits is EEO-compliant and it automatically collects all necessary personal, bank, and tax information for new hires. Zenefits will also generate W4s for all new hires and enroll new employees in payroll and benefits plans. Zenefits is able to fill out, file, and store pertinent employee paperwork securely in the cloud.

    Employee Files

    Every piece of information a business collects about its employees is accessible through Zenefits. Not only does Zenefits save and store personal information and bank accounts, which are useful for health insurance enrollment and payroll, but it also stores digital versions of all offer letters, IP assignments, options agreements, and tax forms.

    If an employee becomes ill at work, HR managers can click onto that employee’s Zenefits file to find his or her emergency contact information. Employee files are also useful for accessing employment details, like how long a person has worked at the company, and resource information, including laptop serial numbers and license numbers.

    Self-Serve Human Resources

    Events happen in every employee’s life that require changes to that person’s benefits. With Zenefits, HR managers don’t need to take time away from their schedules to manage common changes, like marriages, births, and updates to bank accounts. Self-service portals offer a way for employees to make changes to their benefit plans on their own, at any time day or night.

    Encourage your own employees to login to their Zenefits accounts to make changes to their employment information or benefits enrollments. Employment checklists highlight any missing information, like tax withholdings or bank account details, and eligibility verification ensures that employees aren’t able to enroll in any benefits plans for which they are not eligible. Once an employee’s benefits enrollments have been updated through the self-serve portal, all connected payroll and health insurance systems are updated automatically.

    Benefits Administration

    Zenefits is an end-to-end benefits administration solution. Companies and their employees are provided with complete access to all of their benefits information through a secure, cloud-based portal. This portal is where employees should visit to search for insurance forms, enroll in benefits, and research resources when updating their personal information. Zenefits automatically monitors the enrollment status of all employees, along with managing FSA, HSA, HRA, and commuter benefits.

    When you integrate Zenefits with your benefits and payroll systems, the application automatically enforces contribution limits for beneficiaries. Zenefits can also be setup to take out pre-tax deductions for employees, and it can forecast costs and run benefits reports any time an employee requests the information.

    Health Insurance Enrollment

    Although Zenefits is known for providing a simplified way for companies to bring their health insurance plans online, the cloud-based platform also offers a way for businesses to research new insurance options for their employees. Zenefits combines real world brokers with technology, providing HR managers with access to experienced insurance brokers who can help design plans that make sense for their specific situations.

    Zenefits’ team of brokers guides you through the process of selecting an insurance solution for your business. That same team is also available to walk employees through the open enrollment process online. If employees have questions or concerns about their plans, they can be directed to Zenefits’ staff for immediate assistance.

    Zenefits Integrations

    Zenefits integrates with leading payroll and benefits applications, including ZenPayroll, RUN Powered by ADP, and QuickBooks Online. An API is available for use.

    Zenefits Pricing

    Zenefits is paid through benefits providers, such as insurance carriers. As a result, the application is free to employers.

    Zenefits Bottom Line

    • Employee onboarding is managed in a paperless environment.
    • HR departments can manage employees from a centralized dashboard.
    • Online document storage increases security for businesses.
    • Self-serve portals allow employees to manage their own benefits.
    • Employers are not required to sign any contracts or agreements with Zenefits.

    Zenefits FAQs

    Zenefits FAQs

    Below are some frequently asked questions for Zenefits.

    Q. What type of pricing plans does Zenefits offer?

    Zenefits offers the following pricing plans:

    Starting from: $8.00/month

    Pricing model: Subscription

    Free Trial: Available

    ESSENTIALS All the essentials for onboarding employees & managing HR. $10 per month, per employee GROWTH Expanded HR for growing companies. $18 per month, per employee ZEN Super-powered HR with extra tools. $27 per month, per employee Annual Contract (Save up to 20%) Add-On Apps available: Payroll Advisory Services Benefits Admin Using Own Broker

    Q. What are the main features of Zenefits?

    Zenefits offers the following features:

    • ACA compliance
    • Accounting integration
    • Activity dashboard
    • Approval process control
    • Attendance management
    • Automated employee alerts
    • Automatic reminders
    • Background screening
    • Benefits administration
    • Benefits management
    • Business intelligence reports
    • COBRA administration
    • Change tracking
    • Clock in / out
    • Commuter benefits management
    • Compliance assistant
    • Compliance management
    • Configurable workflow
    • Contractor management
    • Custom fields
    • Customizable approvals
    • Customizable fields
    • Customizable reporting
    • Deadline tracking
    • Direct deposit
    • Document management
    • Email invitations & reminders
    • Employee data synchronization
    • Employee database
    • Employee management
    • Employee onboarding
    • Employee profile
    • Employee self service
    • Employee time clock
    • Enrollment management
    • FSA benefits management
    • Forecasting
    • HR library
    • HR management
    • HSA benefits management
    • Health insurance
    • Life & disability benefits management
    • Mental/dental/vision benefits management
    • Monitoring
    • Multi-user admin access
    • Office directory
    • Organizational charting
    • Overtime calculation
    • Overtime tracking
    • Payroll administration
    • Payroll integration
    • Payroll management
    • Performance management
    • Permission management
    • Policy management
    • Project time tracking
    • Proration
    • Provider management
    • QuickBooks integration
    • Real time analytics
    • Real time reporting
    • Real time updates
    • Records management
    • Recruiting management
    • Reporting & statistics
    • Role-based permissions
    • Self service portal
    • Sick leave tracking
    • Small business compliance
    • Task management
    • Third party integration
    • Time & attendance tracking
    • Time card fraud safeguards
    • Time off requests
    • Vacation / leave tracking
    • Vacation / leave tracking
    • Workflow management

    Q. Who are the typical users of Zenefits?

    Zenefits has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does Zenefits support?

    Zenefits supports the following languages:

    English

    Q. What type of pricing plans does Zenefits offer?

    Zenefits has the following pricing plans:

    Subscription

    Q. Does Zenefits support mobile devices?

    Zenefits supports the following devices:

    Android, iPhone

    Q. What other apps does Zenefits integrate with?

    Zenefits integrates with the following applications:

    Abacus, Bitium, Blueboard, Greenhouse, Inquisiq LMS, JazzHR, Lattice, Lever, Slack, SynergySuite

    Q. What level of support does Zenefits offer?

    Zenefits offers the following support options:

    Knowledge Base, Online Support, Phone Support, Video Tutorials