PagerDuty

Incident Management & Operations Performance Software

4.6 /5 (176 reviews) Write a Review!

PagerDuty Overview

What is PagerDuty?

PagerDuty is a cloud software that connects people, systems and data into a single view - creating visibility and actionable intelligence across their operations. PagerDuty's SaaS alerting and incident tracking system helps IT operations and DevOps engineers resolve critical errors in their IT systems as quickly as possible.

PagerDuty integrates with all IT infrastructure monitoring tools such as Splunk, New Relic, Nagios, Zenoss and others, and handles the people part of the equation: alerting (via phone, SMS, email), on-call scheduling for teams, and automatic escalation of critical issues. Trusted by Fortune 500 companies and startups alike, PagerDuty customers include Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github.

PagerDuty Overview

Pricing

Starting from
$10.00/month

Pricing options

Free Trial
One Time License
Subscription
Value for money

Starter: $10/month billed monthly or $10/month billed annually for up to 6 users
Platform: $35 per user/month billed monthly or $29 per user/month billed annually
Platform business: $47 per user/month billed monthly or $39 per user/month billed annually
Enterprise: $119 per user/month billed monthly or $99 per user/month billed annually


PagerDuty Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Hand-Off notification
Reports & analytics
Incident management
Escalation policy
PagerDuty user
Native app for iOS
Native app for Android
On-call management and notifications
An operations command console offers advanced analytics and visibility
Event intelligence
PagerDuty video PagerDuty screenshot: Hand-Off notification PagerDuty screenshot: Reports & analytics PagerDuty screenshot: Incident management PagerDuty screenshot: Escalation policy PagerDuty screenshot: PagerDuty user PagerDuty screenshot: Native app for iOS PagerDuty screenshot: Native app for Android PagerDuty screenshot: On-call management and notifications PagerDuty screenshot: An operations command console offers advanced analytics and visibility PagerDuty screenshot: Event intelligence

PagerDuty Reviews

PagerDuty Reviews

Overall rating
4.6
/
5
Excellent
111

Very good
58

Average
6

Poor
0

Terrible
1

Value for Money
4.3
Features
4.4
Ease of Use
4.3
Customer Support
4.4
96% recommended this app
Corey F.

Bye Bye to old school on-call practices

Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.


Kenneth D.

PagerDuty : A solution to almost every problem you didn't know you had yet

The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be.

Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler.

Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves.

No one noticed. Thanks to PagerDuty.

And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.


M. serhat D.

On-call software with rich features

I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.


Derek O.

Great solution for on-call and incident management for any organisation!

We have implemented PagerDuty across our SRE and Support organizations and are beginning to roll it out to our engineering teams. This is providing us rapid Incident response and rapid engagement of teams to assist during incidents, no matter what time of day it is or where the teams are geographically located.


Pankaj R.

Great product, helps us a lot

As much as i hate to see a call from pagerduty, i know its doing its job. Its served the purpose well, its rare that we have to login and change settings since you can ack and resolve from phone, or slack.
You could add snooze option to the slackbot, that would be awesome!


Corey F.
Industry: Information Technology & Services
Company size: 501-1,000 Employees

Bye Bye to old school on-call practices

Used Daily for 6-12 months
Reviewed on 11/13/2019
Review Source: Capterra

Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.

Pros

PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach.

The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.

Cons

The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Kenneth D.
Industry: Financial Services
Company size: 1,001-5,000 Employees

PagerDuty : A solution to almost every problem you didn't know you had yet

Used Daily for 2+ years
Reviewed on 11/7/2019
Review Source: Capterra

The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be.

Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler.

Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves.

No one noticed. Thanks to PagerDuty.

And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.

Pros

Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.

Handles real issues in real time with everything you need

Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.

Cons

It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point.

PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone.

Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

M. serhat D.
Industry: E-Learning
Company size: 501-1,000 Employees

On-call software with rich features

Used Daily for 6-12 months
Reviewed on 4/2/2020
Review Source: Capterra

I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.

Pros

PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.

Cons

PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.

Rating breakdown

Ease of Use

Likelihood to recommend: 7.0/10

Derek O.
Industry: Computer Software
Company size: 1,001-5,000 Employees

Great solution for on-call and incident management for any organisation!

Used Daily for 2+ years
Reviewed on 11/22/2019
Review Source: Capterra

We have implemented PagerDuty across our SRE and Support organizations and are beginning to roll it out to our engineering teams. This is providing us rapid Incident response and rapid engagement of teams to assist during incidents, no matter what time of day it is or where the teams are geographically located.

Pros

PagerDuty very easy to configure and use, I've given access to team leads with no instructions and they've been up and running that day.

Cons

It'd be great if PagerDuty could integrate with all versions of Jira natively without a 3rd party plugin.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Pankaj R.
Industry: Online Media
Company size: 201-500 Employees

Great product, helps us a lot

Used Daily for 2+ years
Reviewed on 11/12/2019
Review Source: Capterra

As much as i hate to see a call from pagerduty, i know its doing its job. Its served the purpose well, its rare that we have to login and change settings since you can ack and resolve from phone, or slack.
You could add snooze option to the slackbot, that would be awesome!

Pros

- The flow of events, mainly. How it goes from Triggered, to ACK, to resolved with snooze options, it feels natural.
- Notification flow: How I can set up to notify my phone, wait two minutes before texting me, and wait five minutes before calling me.
- Slack integration

Cons

- Configuration can use some redesign. Its hard to find some settings sometimes. I told a coworker about updating notifications, and it took them a while to figure out where they can do that.
- Some important features are hidden behind a higher tier plan, eg: analytics.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.8/10
Based on 176 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

PagerDuty Pricing

PagerDuty Pricing

Starting from
$10.00/month
Free Trial
One Time License
Subscription
Value for money

Starter: $10/month billed monthly or $10/month billed annually for up to 6 users
Platform: $35 per user/month billed monthly or $29 per user/month billed annually
Platform business: $47 per user/month billed monthly or $39 per user/month billed annually
Enterprise: $119 per user/month billed monthly or $99 per user/month billed annually

Starter: $10/month billed monthly or $10/month billed annually for up to 6 users
Platform: $35 per user/month billed monthly or $29 per user/month billed annually
Platform business: $47 per user/month billed monthly or $39 per user/month billed annually
Enterprise: $119 per user/month billed monthly or $99 per user/month billed annually

Value for Money
4.3/5
Based on 176 user ratings
Compare value for money rating with alternatives
Compare with alternatives

PagerDuty Features

PagerDuty Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management
Features
4.4/5
Based on 176 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for PagerDuty

Additional information for PagerDuty

Key features of PagerDuty

  • 200+ native integrations
  • API availability
  • Activity monitoring
  • Alert supression
  • Alerts / escalation
  • Auto-escalation
  • Auto-responders
  • Automatic alert grouping
  • Automatic notifications
  • Automatic on-call shift reminders
  • Calendar sync with Google
  • Centrally manage incidents
  • Connect with any system
  • Custom event transformer
  • Custom incident actions
  • Effective alerting
  • Email integration
  • Email, SMS & push notifications
  • Escalation management
  • Escalation policies
  • Incident management
  • Intelligent alert correlation
  • International reach
  • Issue management
  • Issue tracking
  • Live call routing
  • Microsoft Outlook sync
  • Mobile alerts
  • Mobile incident management
  • Monitoring
  • Monitoring aggregation
  • On-call management
  • On-call scheduling
  • Performance reporting
  • Permission management
  • Postmortems
  • Priority-based triage
  • Real time notifications
  • Real time reporting
  • Reporting & statistics
  • Response automation
  • Role-based access-controls
  • Routing automation
  • Self service portal
  • Server health & performance reports
  • Single sign on
  • Stakeholder communication
  • Workflow automation

Benefits

Alerting that works (and wakes you up)
When your systems go down, PagerDuty will wake you up. You choose how you want to be alerted - via phone, SMS or email, to multiple numbers, with retries.

Integrate all your existing monitoring tools
PagerDuty works great with almost all monitoring tools including: Nagios, Icinga, Keynote, New Relic, Pingdom, Cloudkick, Circonus, Splunk, Zenoss, Monit, Munin, SolarWinds and many others. If it can send email, it works with PagerDuty.

Native apps with push notifications
iOS and Android native apps with push notifications and a cross-platform mobile website ensure you can respond to alerts wherever you are, even on the go.

On-call duty scheduling
Easily set up schedules to fairly share on-call duty responsibilities with your team.

Automatic escalation of alerts
If you're paged but don't respond in time, the alert is auto-escalated to a team member. Ensures nothing slips through the cracks - ever.

Reliable, distributed architecture
PagerDuty's infrastructure is fully replicated in multiple data centers with fast failover when problems occur.

Works internationally (Yes, really!)
Phone alerts can be delivered to over 170 countries and territories; SMS alerts are available virtually worldwide.

PagerDuty FAQs

PagerDuty FAQs

Below are some frequently asked questions for PagerDuty.

Q. What type of pricing plans does PagerDuty offer?

PagerDuty offers the following pricing plans:

Starting from: $10.00/month

Pricing model: One Time License, Subscription

Free Trial: Available

Starter: $10/month billed monthly or $10/month billed annually for up to 6 users Platform: $35 per user/month billed monthly or $29 per user/month billed annually Platform business: $47 per user/month billed monthly or $39 per user/month billed annually Enterprise: $119 per user/month billed monthly or $99 per user/month billed annually

Q. What are the main features of PagerDuty?

PagerDuty offers the following features:

  • 200+ native integrations
  • API availability
  • Activity monitoring
  • Alert supression
  • Alerts / escalation
  • Auto-escalation
  • Auto-responders
  • Automatic alert grouping
  • Automatic notifications
  • Automatic on-call shift reminders
  • Calendar sync with Google
  • Centrally manage incidents
  • Connect with any system
  • Custom event transformer
  • Custom incident actions
  • Effective alerting
  • Email integration
  • Email, SMS & push notifications
  • Escalation management
  • Escalation policies
  • Incident management
  • Intelligent alert correlation
  • International reach
  • Issue management
  • Issue tracking
  • Live call routing
  • Microsoft Outlook sync
  • Mobile alerts
  • Mobile incident management
  • Monitoring
  • Monitoring aggregation
  • On-call management
  • On-call scheduling
  • Performance reporting
  • Permission management
  • Postmortems
  • Priority-based triage
  • Real time notifications
  • Real time reporting
  • Reporting & statistics
  • Response automation
  • Role-based access-controls
  • Routing automation
  • Self service portal
  • Server health & performance reports
  • Single sign on
  • Stakeholder communication
  • Workflow automation

Q. Who are the typical users of PagerDuty?

PagerDuty has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does PagerDuty support?

PagerDuty supports the following languages:

English

Q. What type of pricing plans does PagerDuty offer?

PagerDuty has the following pricing plans:

One Time License, Subscription

Q. Does PagerDuty support mobile devices?

PagerDuty supports the following devices:

Android, iPhone, iPad

Q. What other apps does PagerDuty integrate with?

PagerDuty integrates with the following applications:

Bitium, CA Flowdock, Circonus, CloudMonix, Datadog, Glip, LogicMonitor, Pulseway, Slack, Zendesk

Q. What level of support does PagerDuty offer?

PagerDuty offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials