--- description: Detailed reviews on Vivantio based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Vivantio with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Vivantio Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Vivantio](/software/91516/vivantio) # Vivantio Canonical: https://www.getapp.ca/software/91516/vivantio Page: 1 / 8\ Next: [Next page](https://www.getapp.ca/software/91516/vivantio?page=2) > Enterprise Service Management for mid-market organizations ready to outgrow their help desk. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support. > > Verdict: Rated **4.3/5** by 178 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Vivantio You've outgrown your help desk. It's time for real service management. Vivantio helps mid-market and enterprise organizations centralize IT and business service operations on a single, highly configurable platform built to scale. Instead of managing multiple disconnected tools, teams can standardize service delivery, automate workflows, and continually improve operations across IT, Customer Service, HR, Facilities, Finance, Legal, GRC, and more. Why organizations choose Vivantio Enterprise capabilities without enterprise complexity Deliver sophisticated service management without lengthy implementations, costly custom development, or unnecessary complexity. Built for growing organizations Scale from a single service team to enterprise-wide service operations with flexible licensing, configurable workflows, and support for multiple departments. Configure without code Adapt forms, workflows, automations, SLAs, approvals, portals, dashboards, and business rules to each team's needs—without relying on developers. One platform for every service team Replace disconnected point solutions with a unified Enterprise Service Management platform that supports both internal and customer-facing teams. Automate routine work Reduce manual effort with intelligent routing, approvals, escalations, notifications, workflow automation, and configurable business rules. Deliver measurable outcomes Improve service quality, increase team capacity, standardize operations, and gain visibility through dashboards, reporting, and analytics that support continual service improvement. Connect your technology ecosystem Integrate with 600+ business applications through the FLEXBridge Integration Framework and a comprehensive Open API, including Microsoft, Atlassian, Salesforce, identity providers, monitoring platforms, collaboration tools, and more. Partner with people who put service first Rapid implementation, feature-inclusive pricing, dedicated Customer Success, in-house Professional Services, and US \& UK-based Support help your team realize value faster and continue improving long after deployment. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 178 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Vivantio - **Location**: Boston, US - **Founded**: 2005 ## Commercial Context - **Starting Price**: US$49.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Vivantio offers flexible licensing options—including named, concurrent, mixed, and pooled licensing—so organizations can choose the model that best fits their teams, workflows, and budget. Every Vivantio subscription includes our complete Enterprise Service Management platform with feature-inclusive pricing—no hidden modules or surprise add-on costs. Every subscription includes: All Vivantio platform features Choice of regional data centers In-house Professional Services Dedicated Customer Success Manager US \& UK-based telephone, email, and self-service support Volume discounts begin at approximately 15 users and can reach up to 40% based on deployment size. Educational institutions receive a 5% discount, while qualifying nonprofit organizations receive a 10% discount. Contact our team to discuss the best licensing model and pricing for your organization. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) - **Supported Languages**: English, English - **Available Countries**: Andorra, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Belgium, Botswana, British Virgin Islands, Bulgaria, Canada, Costa Rica, Croatia, Cyprus, Czechia, Côte d’Ivoire, Denmark, Dominican Republic, Egypt, Equatorial Guinea and 66 more ## Features - AI/Machine Learning - API - Access Controls/Permissions - Account Alerts - Active Directory Integration - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Analytics - Application Management - Approval Process Control - Asset Lifecycle Management - Asset Tracking Software - Assignment Management - Audit Management - Audit Trail - Automated Responses - Automated Routing ## Integrations (57 total) - AnyDesk - Azure AI Speech - Azure AI services - Azure DevOps - BeyondTrust Remote Support - ChatGPT - Datadog - Device42 - Gemini - Gmail - GoTo Connect - Google Drive - Google Workspace - HubSpot CRM - HubSpot Marketing Hub ... and 42 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) ## Related Categories - [Knowledge Management Software](https://www.getapp.ca/directory/257/knowledge-management/software) - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) - [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software) - [IT Asset Management Software](https://www.getapp.ca/directory/325/it-asset-management/software) - [Issue Tracking Software](https://www.getapp.ca/directory/580/issue-tracking/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4090 reviews) 2. [ServiceTonic](https://www.getapp.ca/software/2072659/servicetonic) — 4.6/5 (8 reviews) 3. [Freshservice](https://www.getapp.ca/software/91351/freshservice) — 4.6/5 (791 reviews) 4. [TeamSupport](https://www.getapp.ca/software/8670/teamsupport) — 4.5/5 (849 reviews) 5. [C2](https://www.getapp.ca/software/100352/c2-atom) — 4.3/5 (14 reviews) ## Reviews ### "Viviantio makes Service Easy(ier)\!" — 5.0/5 > **Lee** | *September 13, 2023* | Design | Recommendation rating: 10.0/10 > > **Pros**: Ease to create a ticket or respond to a clients service request. > > **Cons**: There are still some features we are working with Viviantio on to see if they can help solve tracking issues for service contracts. Also trying to see if we can get necessary reports from the platform. > > Excellent tool for keeping all communication with the client and technician in the ticket in case we need to go back and look at responses or timelines. ----- ### "We love how Vivantio has dramatically streamlined the IT processes" — 5.0/5 > **Sean** | *September 10, 2023* | Financial Services Software | Recommendation rating: 10.0/10 > > **Pros**: We love the very simple and effective design for tickets (from both user/engineer aspect) and that this i provides us an all-in-one solution. > > **Cons**: The out of the box reports aren't quite as 'snappy' as we would like, but we have in-house report designers who have built reports to suit business needs. > > Centralised and streamlined our ticket solution away from emails, teams and walk-up. Removed duplication of effort, combined with very simple ITAM and IT CRM. We have identified non-IT process which are "ticket-like" and built those in, too. ----- ### "Initial thoughts" — 3.0/5 > **Samantha** | *February 2, 2017* | Real Estate | Recommendation rating: 5.0/10 > > **Pros**: If customer's use it its a good way of tracking service requests > > **Cons**: see previous comments, regarding adding retrospective requests. Also you do not have an Industry for Housing or Property Development on your list. I have previously worked in investment banking and also venture banking but now work for a charitable housing association (wanted to be part of a business with social objectives). Have therefore had to select 'real estate' as this is the nearest but as one of southern England's largest housing associations, we provide homes for more than 67,000 people. > > I have not used customer support and do not know whether this is value for money as I am not involved in procurement. I am an analyst and our team use it to manage our workload. I have to say I don't find it very easy to use when I have to add a customer's service request retrospectively (ie. they have not requested reports via Viva desk but by email for example). Then finding the service request afterwards can be tricky once added. If you save without populating all the fields, just the 'red' compulsory ones, then the case does not save but simply disappears but it doesn't prompt you to fill anything else. ----- ### "Vivantio - Link Group" — 4.0/5 > **Kit** | *August 8, 2024* | Civic & Social Organization | Recommendation rating: 7.0/10 > > **Pros**: Support for IT Service Management Highly configurable Responsive support > > **Cons**: Interface not customisable in the way I would like (make text black, not grey, for ease of reading, reduce white space, display key ticket data at all times) > > Vivantio have been a good supplier to work with, and the product has transformed our digital service delivery ----- ### "Vivantio Review" — 5.0/5 > **Ben** | *September 22, 2023* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The ability to run monitor and manage tickets via incident reporting. Alerts and management tools are very useful and it is great and customisable for out needs. > > **Cons**: The mobile version isn't the easiest to use at the moment. ----- Page: 1 / 8\ Next: [Next page](https://www.getapp.ca/software/91516/vivantio?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/91516/vivantio) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data