Simpro
About Simpro
Simpro is a cloud-based job management software designed for trade contractors that assists with quoting multi-stage projects, managing inventory, communicating with technicians, and any other areas of workflow. Simpro provides a streamlined platform to address pressing challenges all while helping users manage productivity and optimize profits.
Simpro assists field service professionals with workflow management. Key features include customer support, online help guides, in-depth implementation and training, and consistent software updates that are tailored to customers’ needs. Additionally, Simpro connects with QuickBooks and Xero for streamlined accounting and job management.
Key benefits of Simpro
•The tool helps optimize billable hours with automated tasks for dispatching, scheduling, inventory management, and more.
•Businesses can track multi-stage projects from start to finish and gain vital visibility into business status and financials with detailed reports.
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Reviews
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- Industry: Public Safety
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best overall Service/Project Software on the Market
Reviewed on 2019-01-04
It has saved us money overall by bringing all employees into the same software program eliminating...
It has saved us money overall by bringing all employees into the same software program eliminating unnecessary phone calls and conversations internally to determine job status, order status, etc. Customer service is amazing from the training, hand holding during implementation and customer support after the sale. simPRO believes in relationships with their clients. They don't sell you then disappear.
Pros
simPRO allowed us to bring all of our employees together into one software package from lead to quote to job management to invoicing and receiving payments. It even tracks field personnel time. This allowed us to cancel several other software programs that we were using and got everybody on the same page saving time which saves money.
Cons
It takes some time to learn all the nuances of the program to become fluent in "simPROese".
Response from Simpro Software
Hi there Lori. Great to hear feedback from you, and to hear that you, and your business, are happy with the service that we provide. As always, if you require ongoing support with simPRO¿s solutions, we encourage you to contact your local Support Team to voice your feedback so we can assist. For our contact details, follow this link and scroll to the bottom of the page for our contact information across the globe: http://helpguide.simprogroup.com/Content/Welcome.htm From Team simPRO
- Industry: Electrical/Electronic Manufacturing
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Job management system
Reviewed on 2022-03-01
When you pay for training, they are great and very helpful.
When you pay for training, they are great and very helpful.
Pros
We have used Simpro for over 4 years, and we never loose a job! No more paper work, loosing jobs and jobs to be invoiced. Everything is tracked. Our techs use the app and update all parts and labour straight away. It's saved us so much time
Cons
Intergration with Xero is getting better.
Response from Simpro Software
Hi there Njela, thank you so much for your insight! We are thrilled to hear that simPRO has saved your team time, and reduced paperwork. That is what we love to hear! It is feedback like this that inspires our team to constantly improve our software. We are looking forward to supporting your business growth!
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Look for a better company
Reviewed on 2023-07-14
Sorry, but this company is out for money, not the customer. We went with them because they sounded...
Sorry, but this company is out for money, not the customer. We went with them because they sounded good, but after four months, we needed help to get it online. They cram train in an all-day session, and the platform was built in Australia, so the vocabulary is quite different. We decided that it wasn't for us.And This is where it gets to be a problem you have to sign up for a year contract, and even if it does not work for you, you'll pay for that year. In other words, there is no guarantee if you are not happy with it, tough luck, you'll pay for it, and way.When it talks 6 to 9 months to get the platform up and working, that is a problem, and then you have a problem with their platform, and it will not work.Their response is you have a year contract. We don't care if you can't use it. You have a contract for a year.I can only say one thing don't go with these guys there in it to make their money any way they canThere are other companies out there. Just careful
Pros
There are none to talk about. Their just a lousy company
Cons
When it talks 6 to 9 months to get the platform up and working, that is a problem, and then you have a problem with their platform, and it is not going to work.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Right From the Beginning!
Reviewed on 2019-09-12
As I said above, we were one of the first Canadian users - and simPRO did not yet have it's US...
As I said above, we were one of the first Canadian users - and simPRO did not yet have it's US presence. They were so accommodating - they would come in to work early and catch us at the end of our days. Even with the time difference, they did everything in their power to make our implementation go smoothly. And immediately after we went live, they were attentive to our change requests.
Pros
simPRO Enterprise is functional! And improving all the time. It's quick to load and easy to navigate. Now, this may be because we were one of the first to use it in Canada, but the level of customer service and attention to the users requests throughout our set up and subsequent upgrades has been amazing.
Cons
I would say, it has a learning curve - but if your implementation team are on the ball - you'll be ok!
Response from Simpro Software
Hello Nicola! Thanks for your review. We're so glad to hear that our Implementation Consultants were able to get your business up and running smoothly on simPRO. If you ever need additional help in simPRO, reach out to our Customer Support team or visit the simPRO Help Guide: https://helpguide.simprogroup.com.
Best, Team simPRO
- Industry: Consumer Electronics
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Growth, Development &
Reviewed on 2019-09-12
Bring CRM, quote management, inventory, service & billing has been a benefit that cannot be...
Bring CRM, quote management, inventory, service & billing has been a benefit that cannot be overstated! We've grown with the SimPro product & the team has been so receptive to our needs. Bringing customer service to the US has reduced the wait time & ability to address issues by 90% (not to mention the familiarity of speaking the same language)!
Pros
SimPro has helped our bottom line grow & grow & brings many departments into 1 platform!
Cons
Items like customer contacts & customer setup require multiple data entries. Quote forms needs higher level of editing to produce a pleasing, eye-catching aesthetic presentation form.
Response from Simpro Software
Hi Carl, thanks for taking the time to review simPRO! We appreciate your feedback. Feel free to submit your ideas in regards to custom Quotes to the Ideas Portal (go to "Help > "Suggest an Idea" in your simPRO build). Our dedicated product development team uses customer suggestions to regularly enhance simPRO features.
Best, Team simPRO
Simpro FAQs
Below are some frequently asked questions for Simpro.Q. What type of pricing plans does Simpro offer?
Simpro offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of Simpro?
Simpro has the following typical customers:
11–50, 51–200, 201–500
Q. What languages does Simpro support?
Simpro supports the following languages:
Dutch, English
Q. Does Simpro support mobile devices?
Simpro supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Simpro integrate with?
Simpro integrates with the following applications:
Asana, Certifi, ClockShark, Dropbox Dash for Business, Encircle, EzzyBills, FlatRateNOW, Gmail, Google Calendar, Google Drive, Groundplan, HubSpot CRM, Integration Fox, Lentune, Link4, MYOB Business, Mailchimp, Microsoft Outlook, NetSuite, Oncord, OneDrive, Paycepaid, PlanSwift, Podium, Podium, PropertyMe, QuickBooks Online, QuickBooks Online Advanced, QuickBooks Time, Safetyminder, Salesforce B2B Commerce, Shopify, Shout About Us, Square Payments, Stripe, SyncEzy, SyncHub, Talk 5, TradeLink, Tugger, Wink Reports, Xero, Zapier, Zoho CRM, Zoho Desk, betterbunch, zzBots
Q. What level of support does Simpro offer?
Simpro offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
Related categories
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