Sendinblue

Automation, Marketing & Transactional Email, and SMS Service

4.4 /5 (524 reviews) Write a Review!

Sendinblue Overview

What is Sendinblue?

Sendinblue empowers businesses to build and grow relationships through email campaigns, transactional emails, SMS messages, marketing automation, Facebook Ads, chat, CRM and retargeting ads.

What makes us different? Our modularity enables every company to build the marketing engine with all the tools they need, at a cost that makes sense. Our platform combines a robust suite of services within a single, user-friendly solution.

Create Mobile-Friendly Emails
Use our responsive design tools to easily create beautiful emails that drive action.

Integrate Advanced Designs
Want to use your own HTML code? Simply paste it. Our creation tools make design easy for both advanced and new users.

Scheduling & Automation
Launch your campaign immediately or schedule it for later. Create automated campaigns to send welcome emails and order confirmations.

Deliverability
We assure the security of our clients and we make sure their subscribers are reached. You can even pre-test deliverability before sending campaigns to see if your email will make it to the inbox.

Integration
SendinBlue integrates with list building plugins like Privy, OptinMonster and PlugMatter that allow you to easily display pop-ups on the exit intent and automatically push the email addresses to your SendinBlue account. Connect SendinBlue with your ecommerce, CMS and other apps including: WordPress, Drupal, Magento, Prestashop, Shopify, Zapier and more.

Clear and Complete Reports
View your results in real-time, or any time. Your results' history is stored and ready to export! Use the Heat Map to see the areas on your campaign where contacts interact the most.

Statistics you Need
Review reporting on your open rates, click rates, hard bounces, or create custom metrics to follow.

Google Analytics
Want to track the traffic sources to your site? Integrate SendinBlue with Google Analytics and monitor traffic driven by your email campaigns.

Sendinblue Overview

Pricing

Starting from
$25.00/month

Pricing options

Free Trial
One Time License
Free
Subscription
Value for money

Sendinblue pricing is based on the number of email messages sent, rather than the number of contacts you keep in your account.

Try Sendinblue with a free account and send up to 9,000 emails per month (300 emails per day).

As your business grows, you can upgrade to a plan that meets your needs without breaking the bank! Send up to 10,000 emails per month for just $25 -- or send even more emails at great prices.


Sendinblue Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English, French, German, Italian, Portuguese, Spanish

Media

Manage your contacts easily with built-in advanced filters.
Know exactly what your email looks like for your contacts with our advanced preview tool
Enjoy unlimited automation with advanced workflow capabilities, starting at 66 USD / mo.
Use our A/B test feature and let hard data pick the best version to improve your Open Rates
Let our advanced algorithms choose at what time to send each email to improve your open rate
Sendinblue screenshot: Manage your contacts easily with built-in advanced filters. Sendinblue screenshot: Know exactly what your email looks like for your contacts with our advanced preview tool Sendinblue screenshot: Enjoy unlimited automation with advanced workflow capabilities, starting at 66 USD / mo. Sendinblue screenshot: Use our A/B test feature and let hard data pick the best version to improve your Open Rates Sendinblue screenshot: Let our advanced algorithms choose at what time to send each email to improve your open rate

Sendinblue Reviews

Sendinblue Reviews

Overall rating
4.4
/
5
Excellent
321

Very good
148

Average
32

Poor
5

Terrible
18

Value for Money
4.5
Features
4.3
Ease of Use
4.4
Customer Support
4.4
90% recommended this app
Matthew V.

Great value for small businesses

Really positive. I have been able to set up my own business and others with SendInBlue and they like it a lot. Definitely worth the value.


Diego G.

Incredible tool

It helps very much in my automations using JS scripts on my site or scripts (via API) in my computer.
Very good to send newsletters too, with a high send limit.
And I use to all my transactional e-mail of my Wordpress website using the plugin. Much better than PHP mail.


Verified Reviewer

Worst company to deal with - Stay away!

Sendinblue is probably the worst company I have ever dealt with. Not only their support is close to inexistent for users with premium account, but they treat you like a criminal. I've been using them for almost a year, when suddenly they deactivated the account, saying there was a complaint. That's it: someone makes a complaint, you have no chance to defend yourself, and they DEACTIVATE the account???
What happens with all the customer information I had stored there? What happens with the SMS credits I purchased? What happened with the monthly subscription?
Went on their Facebook page and guess what, I found at least 2 other customers having the EXACT same issue. Which FB page is also a joke, there's no engagement with THEIR customers.
Now I understand why they are such a cheap alternative.... because their service is the same: cheap


Julian S.

Best value in the business

I've been doing email-centric marketing for years, and the game has changed over the last few years. If you're looking to move from an old-school platform like Mailchimp to a proper (email-centric, web-tracking) marketing automation platform, you're typically looking at expensive options (Marketo/Pardot/Hubspot/Eloqua). SendinBlue is more in line with a platform like Active Campaign, and while perhaps not as mature/feature-full, it is incredibly affordable for what it offers.


Anmol K.

Email marketing for small budget

I have had a good experience but I wouldn't call it the best. Given a smaller budget we have, we are kind of stuck with them.


Matthew V.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Great value for small businesses

Used Monthly for 6-12 months
Reviewed on 11/20/2019
Review Source: Capterra

Really positive. I have been able to set up my own business and others with SendInBlue and they like it a lot. Definitely worth the value.

Pros

Very low cost with a lot of features including unlimited contacts. The only limit really is 300 emails per day max but when you are starting out with email marketing that's not a big deal, especially with newsletters. They have a very nice automation workflow process that has a lot of options similar to big competitors that cost more. Also, if you need to create a new email template it has the option to open a new tab and then easily refresh it, unlike other competitors. The API connection is easy to find and work with. Overall a great software solution for small businesses.

Cons

Not much of anything, I have seen other systems have a few more features in the automation builder but those were not really used anyway.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Diego G.
Industry: Marketing & Advertising
Company size: Self Employed

Incredible tool

Used Daily for 6-12 months
Reviewed on 10/7/2020
Review Source: Capterra

It helps very much in my automations using JS scripts on my site or scripts (via API) in my computer.
Very good to send newsletters too, with a high send limit.
And I use to all my transactional e-mail of my Wordpress website using the plugin. Much better than PHP mail.

Pros

Great free tier
Marketing Automation tool with many types of workflows
Great limit to send e-mail marketing and transactional emails
Nice plugins for Wordpress
Easy to make e-mail templates and preview then with many options
Connection with other tools using API
Simple API with many functions
JS to automation easy to setup
Great support (even in portuguese)

Cons

Sometimes the platform is a little slow, but I think it's temporary because the suddenly increase of users.l

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Telecommunications
Company size: 201-500 Employees

Worst company to deal with - Stay away!

Used Daily for 6-12 months
Reviewed on 8/5/2020
Review Source: Capterra

Sendinblue is probably the worst company I have ever dealt with. Not only their support is close to inexistent for users with premium account, but they treat you like a criminal. I've been using them for almost a year, when suddenly they deactivated the account, saying there was a complaint. That's it: someone makes a complaint, you have no chance to defend yourself, and they DEACTIVATE the account???
What happens with all the customer information I had stored there? What happens with the SMS credits I purchased? What happened with the monthly subscription?
Went on their Facebook page and guess what, I found at least 2 other customers having the EXACT same issue. Which FB page is also a joke, there's no engagement with THEIR customers.
Now I understand why they are such a cheap alternative.... because their service is the same: cheap

Pros

There are no pro's, you have to figure it our yourself, and even the information posted on their website contradicts with real life usage

Cons

No customer support, even if you have the Premium account, they have no respect for that. Their Social Media is also irrelevant, even their CEO's Linkedin account is irrelevant. His contact info on the Linkedin page is incorrect. My advice? Stay AWAY!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Julian S.
Industry: Investment Management
Company size: 2-10 Employees

Best value in the business

Used Daily for 6-12 months
Reviewed on 8/19/2020
Review Source: Capterra

I've been doing email-centric marketing for years, and the game has changed over the last few years. If you're looking to move from an old-school platform like Mailchimp to a proper (email-centric, web-tracking) marketing automation platform, you're typically looking at expensive options (Marketo/Pardot/Hubspot/Eloqua). SendinBlue is more in line with a platform like Active Campaign, and while perhaps not as mature/feature-full, it is incredibly affordable for what it offers.

Pros

Fantastic contact management/filtering/segmentation
Modern web-tracking/lead-scoring capabilities
Modern marketing automation capabilities

Cons

A few non-core features are 'half-baked' (e.g chat widget doesn't have mobile apps for operators, who must rely on browser notifications; 'CRM' is really a bare-bones marketing-CRM, not a proper CRM that a sales team or larger organization could rely on).
Email builder could be a little more flexible (forces you to choose between raw HTML mode and page-builder mode)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Anmol K.
Industry: Computer Software
Company size: 11-50 Employees

Email marketing for small budget

Used Weekly for 6-12 months
Reviewed on 3/9/2020
Review Source: Capterra

I have had a good experience but I wouldn't call it the best. Given a smaller budget we have, we are kind of stuck with them.

Pros

I like the account management service that you get with the enterprise solutions. You get a representative who is attached to your account and works With you closely to help with all deliverability agendas.

Cons

Their customer support. Their customer support is pretty bad and one the worst issues I face. They operate only during specific times during the week, which may often not work well even for companies those who are based on the US. Secondly, it seems like they're always flooded with calls so you can't get to them on the first call, almost always. Then on top of that they don't return your calls when they're unavailable.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8.9/10
Based on 524 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Sendinblue Pricing

Sendinblue Pricing

Starting from
$25.00/month
Free Trial
One Time License
Free
Subscription
Value for money

Sendinblue pricing is based on the number of email messages sent, rather than the number of contacts you keep in your account.

Try Sendinblue with a free account and send up to 9,000 emails per month (300 emails per day).

As your business grows, you can upgrade to a plan that meets your needs without breaking the bank! Send up to 10,000 emails per month for just $25 -- or send even more emails at great prices.

Sendinblue pricing is based on the number of email messages sent, rather than the number of contacts you keep in your account.

Try Sendinblue with a free account and send up to 9,000 emails per month (300 emails per day).

As your business grows, you can upgrade to a plan that meets your needs without breaking the bank! Send up to 10,000 emails per month for just $25 -- or send even more emails at great prices.

Value for Money
4.5/5
Based on 524 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Sendinblue Features

Sendinblue Features

API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Email Marketing Management
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Template Management
Third Party Integration
Features
4.3/5
Based on 524 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for Sendinblue

Additional information for Sendinblue

Key features of Sendinblue

  • API & Documentation
  • Advanced Contacts Segmentation
  • Advanced Marketing Automation Tools
  • Advanced, Real-Time Reporting
  • CSV & Text File Contact List Imports
  • Customizable Sign-up Forms
  • Customizable Signup Forms
  • Email & Phone Customer Support
  • Excellent Deliverability
  • Google Analytics Integration
  • Hard Bounce & Unsubscription Management
  • Import Your Own HTML Design
  • Link Tracking
  • Marketing Automation Tools
  • Mobile-Friendly Email Design Templates
  • Mobile-Friendly Email Design Tools
  • Plugins for WordPress, Salesforce, Drupal, OptinMonster
  • Pre-Schedule Campaigns
  • SMTP (Transactional) Email
  • Social Media Integrations
  • Transactional SMS
  • Unlimited Contacts
  • Zapier Integration
  • eCommerce Plugins: Prestashop, Shopify, Magento, WooCommerce

Benefits

Save Money.
Get competitive email marketing pricing. For most customers, switching to Sendinblue provides substantial savings that you can reinvest in other areas important to your business.

Save Time.
Manage email marketing, text message (SMS) marketing and transactional messaging (via email & SMS) within a single Sendinblue account.

Get Help.
Supported by a team that’s dedicated to your success. While other services skimp on service, we’re here to help you by email, phone and Twitter!

Sendinblue FAQs

Sendinblue FAQs

Below are some frequently asked questions for Sendinblue.

Q. What type of pricing plans does Sendinblue offer?

Sendinblue offers the following pricing plans:

Starting from: $25.00/month

Pricing model: One Time License, Free, Subscription

Free Trial: Available

Sendinblue pricing is based on the number of email messages sent, rather than the number of contacts you keep in your account. Try Sendinblue with a free account and send up to 9,000 emails per month (300 emails per day). As your business grows, you can upgrade to a plan that meets your needs without breaking the bank! Send up to 10,000 emails per month for just $25 -- or send even more emails at great prices.

Q. What are the main features of Sendinblue?

Sendinblue offers the following features:

  • API & Documentation
  • Advanced Contacts Segmentation
  • Advanced Marketing Automation Tools
  • Advanced, Real-Time Reporting
  • CSV & Text File Contact List Imports
  • Customizable Sign-up Forms
  • Customizable Signup Forms
  • Email & Phone Customer Support
  • Excellent Deliverability
  • Google Analytics Integration
  • Hard Bounce & Unsubscription Management
  • Import Your Own HTML Design
  • Link Tracking
  • Marketing Automation Tools
  • Mobile-Friendly Email Design Templates
  • Mobile-Friendly Email Design Tools
  • Plugins for WordPress, Salesforce, Drupal, OptinMonster
  • Pre-Schedule Campaigns
  • SMTP (Transactional) Email
  • Social Media Integrations
  • Transactional SMS
  • Unlimited Contacts
  • Zapier Integration
  • eCommerce Plugins: Prestashop, Shopify, Magento, WooCommerce

Q. Who are the typical users of Sendinblue?

Sendinblue has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does Sendinblue support?

Sendinblue supports the following languages:

English, French, German, Italian, Portuguese, Spanish

Q. What type of pricing plans does Sendinblue offer?

Sendinblue has the following pricing plans:

One Time License, Free, Subscription

Q. Does Sendinblue support mobile devices?

We do not have any information about what devices Sendinblue supports

Q. What other apps does Sendinblue integrate with?

Sendinblue integrates with the following applications:

APIANT, Akita, Justuno, LeadsBridge, OptinMonster, Pleisty, Privy, ProjectManager.com, Slaask, VisitorTrack

Q. What level of support does Sendinblue offer?

Sendinblue offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support