Brevo
About Brevo
Brevo is a CRM and email marketing solution that helps businesses:
- Run multi-channel marketing campaigns across email, WhatsApp, SMS, web push, and Facebook ads
- Trigger transactional emails, SMS, and WhatsApp notifications over Brevo SMTP and APIs
- Automate marketing activities to deliver the right message at the right time, and efficiently manage your audience
- Reduce the number of marketing and sales apps and get a full view of customer interactions with tools that talk to each other
- Engage customers in real-time and reply to FAQs 24/7 with live chat and chatbot
- Track leads, automate tasks, and schedule meetings with the Brevo Sales Platform
- Connect the eCommerce store to track web sales and use retention analysis to improve marketing strategy.
- Talk to customers anytime, anywhere with Brevo’s cloud-based phone system
Key benefits of Brevo
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- Industry: Gambling & Casinos
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great platform for digital marketing and business communication
Reviewed on 2025-03-12
The platform offers automated workflows, such as welcome emails and lead follow-ups, and includes a...
The platform offers automated workflows, such as welcome emails and lead follow-ups, and includes a live chat tool that allows us to interact with our website visitors in real time, enhancing the experience and communication with our customers.
Pros
Brevo offers comprehensive tools for managing emails, SMS, live chat, and marketing automation. What stands out the most is its ease of use, its focus on automation, and its ability to integrate multiple communication channels into a single platform.
Cons
The tool has no negative aspects to point out.
- Industry: Professional Training & Coaching
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great, robust and simple to use platform
Reviewed on 2025-01-28
Great platform, amazing support. I have been successfully using it for a few years now with minimal...
Great platform, amazing support. I have been successfully using it for a few years now with minimal issues. I often recommend it to my clients too!
Pros
Easy to use, flexible, high deliverability, and I can create beautiful e-mail to my list. Plus it has built in AI to help you write better subject lines for example.
Cons
The scheduler for e-mails in in European Time Zone and I am on North America EST - so I need to do mental math each time LOL. I have adjusted my time zone in the general settings but I don't think it up-dated in the scheduler.
- Industry: Publishing
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
unlimited emails
Reviewed on 2025-03-11
Everything is ok, but the option of unlimited emails must be given on a monthly basis in any of the...
Everything is ok, but the option of unlimited emails must be given on a monthly basis in any of the Business plans, along with credits.
Pros
Easy and Simple Platform offers fast service.
Cons
Simple steps to create an account and execute.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Brevo Has Simplified My Business Communcation!
Reviewed on 2024-12-17
Very positive for the most part. I had a brief issue with my account being suspended after sending...
Very positive for the most part. I had a brief issue with my account being suspended after sending my first campaign. However, once I clarified how my contacts were gathered and explained the nature of my business, everything was understood and I haven't had an issue with suspension since.
Pros
This platform allows me to send my business correspondace freely without any interferance. It allows me to quickly schedule campaigns and target groups.
Cons
I think the email designer could be a little more user friendly. I find that it glitches and freezes frequently. I also feel like that designer is rigid and doesn't allow for completely free design abilities.
Alternatives Considered
MailchimpReasons for Choosing Brevo
I was using the free version of MailerLite for a long time but as my contact list grew, I outgrew the free plan. Unfortunately, I was unable to afford the upgraded plan as their pricing is astronomically high. So, I tried Mailjet instead, however they took my money and then shut down my ability to send. I clarified how contacts were gathered (including showing them my 2-step verification system to guarantee active and legitimate contacts) but they refused to reinstate me. They claimed they didn't believe select contacts were legit and insisted I delete over 300 emails because they "didn't like them". When I refused to delete legit contacts (and was able to prove that all 300 people signed up for my emails), they continued to say I was the only way my account would be reinstated. So, I filed a dispute with my bank over the charge and came to Brevo instead. After that fiasco, I heaved a sigh of relief with Brevo’s service.Reasons for Switching to Brevo
Mailchimp is too expensive for a small business.- Industry: Executive Office
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Independent Consultant user friendly.
Reviewed on 2025-02-06
I would give brevo a solid 8 out of 10. I can do most of what I need to do and it seems to be most...
I would give brevo a solid 8 out of 10. I can do most of what I need to do and it seems to be most of what I need for my small business.
Pros
I needed a mailing software and a CRM/Sales Tracker for my business. Brevo is giving me all in one.
Cons
Can sometimes be clunky when trying to resend emails to other contacts. Copy is not letting me change titles as far as I can see.
Alternatives Considered
MailerLiteReasons for Choosing Brevo
Wanted more features than I had with my email and marketing plan.Switched From
MailerLiteReasons for Switching to Brevo
I liked the CRM feature and the sales trackingBrevo FAQs
Below are some frequently asked questions for Brevo.Q. What type of pricing plans does Brevo offer?
Brevo offers the following pricing plans:
- Starting from: US$9.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Not Available
Brevo pricing is based on the number of email messages sent, rather than the number of contacts you keep in your account. Try Brevo with a free account and send up to 9,000 emails per month (300 emails per day). As your business grows, you can upgrade to a plan that meets your needs without breaking the bank! Marketing Platform Free: $0/month Starter: $9/month Business: $18/month Enterprise: Custom Quote Available Conversations Platform Free: $0/month Pro: $15/month Sales Platform Free: $0/month Pro: $12/month Customer Data Platform: Custom Quote Available
Q. Who are the typical users of Brevo?
Brevo has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Brevo support?
Brevo supports the following languages:
English, French, German, Italian, Portuguese, Spanish
Q. Does Brevo support mobile devices?
Brevo supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Brevo integrate with?
Brevo integrates with the following applications:
ActiveCampaign, Adobe Commerce, BigCommerce, Bouncer, Convertful, Drupal, Elementor, Eventbrite, Everwin CXM, Freshdesk, GRC Contact, Getsitecontrol, Google Ads, Google Analytics 360, Google Sheets, Gravity Forms, HubSpot CRM, Hyperise, Intercom, Jimdo, Joomla, LeadSync, MailOptin, MailPoet, Microsoft Outlook, Mixpanel, NiftyImages, Ninja Forms, Nosto, Onvocado, OptinMonster, Outfunnel, PayPal, Personizely, Pipedrive, Poptin, PrestaShop, Privy, Salesforce Marketing Cloud, Shopify, Shopware, Streak, Stripe, Stripo.email, SugarCRM, Sumo, TOPOL, Thrive Leads, Typeform, Unbounce, Wisepops, Wix, WooCommerce, WordPress, Wufoo, Zapier, Zendesk Suite, Zenkit
Q. What level of support does Brevo offer?
Brevo offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
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