About FieldAware

FieldAware by GPS Insight offers innovative and dependable fleet and field service solutions that give you what you need to get the job done better, faster, safer, and smarter. GPS Insight’s field service management software called FieldAware connects and organizes your office and mobile workforce in a way that you simply can’t do manually. It is a customizable cloud-based software that tracks and automates your workflow, stores historical information about jobs and customers, delivers real-time data for speedier communications, and provides built-in analytics for powerful insights that maximize efficiency and improve customer satisfaction.
FieldAware is a true application programming interface API platform that can easily integrate with a variety of back-office systems, including Quickbooks, NetSuite, and more. It is made specifically for mobile devices, not computers. It has mobile apps for your team’s phones, versus requiring them to use a browser, which is vital when your techs are on the road and don’t have access to a network. Their apps will always work no matter where they are.
FieldAware automates tasks such as invoicing, logging work orders, tracking inventory, ordering and many other administrative tasks. It also helps you get paid faster by eliminating the lag time between job completion and payment processing. It optimizes group routing through automated scheduling, real-time tracking of your tech’s locations and conditions, and gives you quick access to records and forms to provide the most complete and timely service possible.
You’ll have the flexibility to assign work orders from the scheduler or dispatcher, from the workorder itself, or a job board. You can even enable or disable functionality on remote devices, such as shielding price information or disabling the creation of workorders and quotes.

FieldAware allows you to create customized forms. Each form is a living document that can change in real-time depending on the data, and the user and can pull in data from other sources, skip questions or provide additional ones to ensure work orders have the most accurate and relevant information and meet compliance.
The software’s built-in analytics help you and your team spot trends and anticipate potential issues so you can be ready to address problems before they occur. Your techs will have access to all the data they need to diagnose problems, ensure they have the inventory to solve it, and complete jobs quickly and efficiently.
You’ll appreciate all the customizable features that FieldAware has to offer, as well as the easy-to-use dashboard that gives you a thorough and real-time view of the status of your business whenever you need it. Intuitive and easy-to-use, FieldAware gets you the information you need in just one-or two-clicks and your team won’t have to spend hours learning the system.

No matter if you’re a small business, a franchise, or a larger enterprise company, we have you covered. Our experts will meet with you to determine your unique challenges and goals to tailor a solution made specifically for your company.

And last but not least, GPS Insight provides a comprehensive onboarding process that guides you through the process of implementing the FieldAware without all the worry – we take care of that. Our technical staff provide a three-stage onboarding process including account set-up, data import, and comprehensive training.

We just don’t leave you there, you can count on GPS Insight to provide ongoing support. You’ll have a dedicated point person, 24/7 access to our highly trained technical team, an extensive online knowledge base, and a comprehensive catalog of technical and user information. You never have to go it alone; we are there to support you for the long haul. GPS Insight was born on the road and raised in the field, so we know the challenges facing the pros who serve our industry and are here to help you get the job done and keep things moving.

Pricing starting from:

US$70.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to FieldAware

Key benefits of FieldAware

  • Automate workflows in order to improve scheduling and dispatch for outstanding jobs.

  • Improve first time fix rate and customer satisfaction by intelligently deploying the right field technicians with the right equipment, armed with accurate information about the job, tasks and assets from the job site

  • Dispatch planned, preventative maintenance and emergency tasks to the right, skilled technicians and engineers

  • Improve back-office and customer communications with real-time job status updates

  • Improve operational visibility, reporting and decision making with an advanced, flexible analytics and reporting engine
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, United Kingdom, United States

    Supported Languages

    English, French, German, Irish

    Pricing starting from:

    US$70.00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to FieldAware

    Images

    FieldAware Software - Track jobs with information on hours worked, assigned team members, costs, and more
    FieldAware Software - Get an overview of jobs and tasks for each day
    FieldAware Software - Route management allows field workers to find the job site
    FieldAware Software - Employees can view their daily schedules from the mobile app
    FieldAware Software - Employees can be assigned to jobs to form crews
    FieldAware Software - Jobs can be created and assigned to team members
    FieldAware Software - Schedules can be viewed for the entire team
    View 8 more
    FieldAware video
    FieldAware Software - Track jobs with information on hours worked, assigned team members, costs, and more
    FieldAware Software - Get an overview of jobs and tasks for each day
    FieldAware Software - Route management allows field workers to find the job site
    FieldAware Software - Employees can view their daily schedules from the mobile app
    FieldAware Software - Employees can be assigned to jobs to form crews
    FieldAware Software - Jobs can be created and assigned to team members
    FieldAware Software - Schedules can be viewed for the entire team

    Features

    Total features of FieldAware: 96

    • API
    • Accounting Integration
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling Software
    • Asset Lifecycle Management
    • Automated Scheduling
    • Barcode Recognition
    • Barcode/Ticket Scanning
    • Billing & Invoicing
    • CRM Software
    • Calendar Management
    • Change Order Management
    • Charting
    • Client Management
    • Client Portal
    • Clock In/Out
    • Commercial Properties
    • Compliance Management
    • Contact Database
    • Contract/License Management
    • Customer Accounts
    • Customer Database
    • Customer History
    • Customer Management
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Reports
    • Data Import/Export
    • Data Synchronization
    • Data Visualization Software
    • Dispatch Management
    • Document Imaging
    • Document Management Software
    • Document Storage
    • Electronic Signature
    • Employee Management
    • Employee Scheduling Software
    • Equipment Management
    • Estimating
    • For HVAC Companies
    • Forms Management
    • Gantt/Timeline View
    • Geographic Maps
    • IT Asset Management Software
    • Inventory Control Software
    • Inventory Management Software
    • Inventory Tracking
    • Invoice Management
    • Job Management
    • Job Scheduling
    • Job Tracking
    • Location Tracking
    • Maintenance Management Software
    • Maintenance Scheduling
    • Mobile Access
    • Mobile App
    • Multi-Location
    • Offline Access
    • Online Booking
    • Online Time Clock
    • Patient Records Management
    • Payment Collection in the Field
    • Performance Metrics
    • Pesticide Usage Tracking
    • Preventive Maintenance Software
    • Project Time Tracking
    • Project Tracking Software
    • Proposal Generation
    • Purchase Order Management
    • Quotes/Estimates
    • Real Time Analytics
    • Recurring Appointments
    • Reporting & Statistics
    • Resource Management Software
    • Resource Scheduling
    • Route Management
    • Routing
    • Scheduling Software
    • Self Service Portal
    • Service Call Management
    • Service Catalog
    • Service History
    • Status Tracking
    • Task Management Software
    • Technician Management
    • Third Party Integrations
    • Ticket Management
    • Time Tracking by Client
    • Timesheet Management
    • Work Order Creation
    • Work Order Management
    • Workflow Management Software

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    Jobber

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    Reviews

    Overall rating

    3.3 /5
    (63)
    Value for Money
    2.8/5
    Features
    3.1/5
    Ease of Use
    3.5/5
    Customer Support Software
    3.2/5

    Already have FieldAware?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 63
    Davina
    Overall rating
    • Industry: Construction
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    FieldAware makes it easy to manage field crews

    Reviewed on 8/20/2019

    Overall we now easily dispatch field techs, export/import time sheets into our time payroll system,...

    Overall we now easily dispatch field techs, export/import time sheets into our time payroll system, and can locate associates for a more efficient mid-day dispatch.

    Pros

    FieldAware is visually easy to read, quick to dispatch and the setup and implementation is quick.

    Cons

    I least like that a team can't see their dispatch and only the Team Lead can see the dispatch. Also, the Team Lead must clock an entire team in. Sometimes team members arrive at different times, and in order for the team to know where they're going they must talk with Team Leads rather than look at their IT equipment.

    Traver
    Overall rating
    • Industry: Construction
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    A solid field service customer management software

    Reviewed on 3/27/2020

    Not a whole lot to share that I didn't above. We have processes to help us keep track of marketing...

    Not a whole lot to share that I didn't above. We have processes to help us keep track of marketing expenses and income, though it's not built into the software itself. We've made it work.

    From a day-to-day basis I have no complaints about the software. Things work as they should, and it's easy to figure out what you need to do on your own, so there's no constantly calling support like with some other software we use in the office.

    Pros

    It's pretty easy to navigate. Jobs are in a nice big list. We've got years and years worth of customers. I've gone through the list many times over organizing and categorizing our customers after I joined our company a year ago. It's easy to sort through the customers with the search feature, and the itemizer allows our techs to better organize our parts cost.

    The scheduler itself is really handy and a great way to keep an eye on who is where.

    Cons

    FieldAware has a lot of features we use, but it's also missing a lot of really crucial features other softwares like Service Titan have. Right now there's no automatic text messaging when a tech is on the way or to send a review link.

    If you choose to sign in via the app, you cannot use the desktop. Or so I'm told, haven't tried that personally.

    If a technician is assigned as the secondary tech, and not the lead, jobs don't show on their app, so we have to text the assistant techs to tell them where to go.

    It's a solid software for it's capabilities, but it's missing a lot of features that we really could use.

    Verified Reviewer
    Overall rating
    • Industry: Telecommunications
    • Company size: 11-50 Employees
    • Used for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 0.0 /10

    Not For Everyone - But They'll Swear It Is

    Reviewed on 5/21/2018

    We did not benefit from it.

    We did not benefit from it.

    Pros

    I loved the sales pitch. That's where my interest ended. We ended up paying into the triple-zeros for our "trial" period, which is fine, if it would have delivered as promised. They were very friendly, and they do a great job on presentation. I'm sure that their software would work nicely for a company who didn't have customers with guidelines on how they want their deliverables or for a company who was just using it for dispatch or internal purposes.

    Cons

    Everything we tried to explain about our company ended up with their sales department telling us how WE could change to fit the software, not how we could use the software to make our lives easier. We wasted countless hours of payroll time and company resources to find out that there's absolutely no reason a company in our industry would use this software. But even as we canceled and stopped taking their calls, they swore up and down that if we would just give them a chance (that we more than generously did), they'd make it work for us. After spending all the time and money, we still get sales calls from their team, who act unaware that we were ever customers, and who will tell us about the amazing trial offer. They're pretty unaware for having the word "Aware" in the title of their application. They thought we should recruit our customers to accept their style of deliverable, regardless that we have contracts that stipulate how our deliverables are presented. Bottom line is that this software will only work if you are using it with internal customers who are all ready to adopt their way of thinking. You can't get them to understand that there are contracts with big companies who want things done a specific way because the Field Aware team thinks that their customer is always wrong. It's expensive and doesn't work for our industry.

    Verified Reviewer
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Great after recent improvements

    Reviewed on 11/27/2018

    At first I was disapointed, as said above after the recent updates it has now turned into a...

    At first I was disapointed, as said above after the recent updates it has now turned into a fantastoc product which is great, easy and smooth to use daily!

    Pros

    I use this software on a daily basis for my job. After the recent set of updates it has improved it hugely. Now is a lot less clunky to use and now does background syncs so jobs and be completed and you can browse your next jobs, before you had to wait for the completed job to sync on a sync screen. It lays out clearly what lies ahead for the day or the week. Also great little features like calling the customer though the app and the passthrough to google maps feature.

    Cons

    Fieldaware seemed to have ironed out all my cons about the app. Keep up the good work guys!

    Lance
    Overall rating
    • Industry: Restaurants
    • Review Source

    Overall rating

    FieldAware Product, Services, and Applications

    Reviewed on 9/3/2014

    We have been in business for over 39 years; before Field Aware, our techs and service agents...

    We have been in business for over 39 years; before Field Aware, our techs and service agents utilized paper work orders and emails to forward pictures and parts requests.We averaged +300 "paper work orders a week!" In June, 2013, we research numerous companies that offer electronic "paperless" work orders, asset/parts management, invoicing,
    job site history, pictures attached to each job, etc. Field Aware was absolutely the best choice among all the companies we spoke to- and the best R.O.I. than any others!

    Pros

    Excellent Technical Support
    Immediate Followup ( since Sept. 2013, the average return call from Field Aware Support was 15 minutes!-)
    Program Dept. Outstanding- will help create the system specific to our business
    Continuous Upgrading the system

    Cons

    If parts are requested,and the task is marked, should be able to send email to office- otherwise we have to have someone review all the pending jobs.Make a mistake a "delete" a a job, it is forever lost in the clouds! Business Works compatible>

    Showing 5 reviews of 63 Read all reviews

    FieldAware FAQs

    Below are some frequently asked questions for FieldAware.

    FieldAware offers the following pricing plans:

    • Starting from: US$70.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Minimum 20 users with a monthly subscription fee. Contact FieldAware for pricing information.

    FieldAware has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    FieldAware supports the following languages:

    English, French, German, Irish

    FieldAware supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    FieldAware integrates with the following applications:

    CBOS, NetSuite, QuickBooks Online Advanced, Salesforce Sales Cloud, Xero

    FieldAware offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

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