athenaOne
About athenaOne
athenaOne helps doctors deliver high-quality care by organizing the moment of care for maximum clinical productivity, performing administrative and quality services on a doctor's behalf to ensure full payment, and tracking all physician orders to close the loop on results and follow-up care. Doctors benefit from continuous embedded access to the best practices of the nation's largest clinical network, the most up-to-date and extensive quality rules, and industry guidelines.
Key benefits of athenaOne
- The power of networked knowledge
- An efficient and optimized workflow
- The service and support you need
- Low upfront costs, low financial risk
- Free, easy, continuous upgrades
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- Industry: Health, Wellness & Fitness
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
easy to use
Reviewed on 2022-06-03
I am using it in my work and I have not received any complaint of difficulty or malfunction with...
I am using it in my work and I have not received any complaint of difficulty or malfunction with payment from the patient and just this week, I have used athenaone as a patient used when I paid my bill from Banner Health. I can truly say it is a very good and recommendable software to use.
Pros
It is easy to use, fast and transactions are safe. As of today, I did not encounter any patient that complains when it comes to their billing statements with athenaone software. The statement enters through a link sent via SMS and email, in that way the patients will have choices in whatever mode they want to use to access their medical bill.
Cons
The only thing I would suggest for improvement is that once the patient settled the bill, they cannot review back immediately the previous bill posted but from the admin side, if there are any query from the patient, all the details can be accessed and viewed by the health care staff so it is still east to assist the patient.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
AthenaOne
Reviewed on 2024-04-04
We really like AthenaOne and are learning new things about it monthly. It is convenient and easy to...
We really like AthenaOne and are learning new things about it monthly. It is convenient and easy to use once you learn it. There are so many ways that AthenaOne makes everything easier that you almost get spoiled once you learn how to do something the easy way.
Pros
I like that AthenaOne is easy to learn and once you can navigate the different fields, you can know everything that you need to know about our patients.
Cons
AthenaOne has a lot of different fields and functions that are available. Learning everything there is to know and how they can help with your practice is almost a full-time job.
- Industry: Health, Wellness & Fitness
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
I can't wait to switch to EPIC EHR
Reviewed on 2024-11-04
In a word, poor. Excited for my company's impending move to EPIC EHR, the far superior platform.
In a word, poor. Excited for my company's impending move to EPIC EHR, the far superior platform.
Pros
The name I guess. The purple color them is also pleasing
Cons
The frequent and unpredictable downtimes (including on Monday afternoons during rush hour) and the turtle-speed customer support that may as well not exist.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Standard solution for records
Reviewed on 2024-11-24
Pros
Good patient portal for accessing documents and records
Cons
There wasnt anything I disliked, it is a pretty standard records software
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
I got my weekends back!
Reviewed on 2024-01-16
Amazing...I have no plans to change at this time as Athena provides me with the best EHR experience...
Amazing...I have no plans to change at this time as Athena provides me with the best EHR experience I have had in many years!
Pros
Athena saves me so much time in the day to day operations of patient care and office management. So many features have been set up to same time for providers that many of the task are a few clicks! Like prescribing, referrals, encounter plans and faxing directly from the EHR. And so much of the patient check in, appointment reminders, result notification and scheduling is automated which helps as I am one provider practice without staff.
Cons
I wish there were more areas of customization to allow for more unique practice set ups as my practice is boutique. There are tons of areas where you can customize but some of the patient facing messaging is hard coded and I would like to see those areas gain more options for customization. Additionally, I would like better communication and prioritization transparency about fixing coding bugs that impact Athena's capabilities.
Reasons for Choosing athenaOne
Was like slogging through mud to get anything done. They do not provide interfaces for common lab companies unless you meet a certain volume threshold. One referral could take as much as 45 mins to complete because part of the chart had to printed out and manually faxed. The portal was glitchy such that most patients could not use it reliably. And then they switched clearing houses and accounts that were being paid smoothly were suddenly not payable because the secondary insurances where not receiving the correct info from Kareo....40 hours of phone calls with them..never fixed!Switched From
TebraReasons for Switching to athenaOne
Much higher capabilities, ease of use and scalable to smaller practices. Also the percentage based fees means the Athena has skin in the game and will constantly be working to improve the product. I need an EHR that grows as the industry grows.athenaOne FAQs
Below are some frequently asked questions for athenaOne.Q. What type of pricing plans does athenaOne offer?
athenaOne offers the following pricing plans:
- Free Trial: Available
Q. Who are the typical users of athenaOne?
athenaOne has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does athenaOne support?
athenaOne supports the following languages:
English
Q. Does athenaOne support mobile devices?
athenaOne supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does athenaOne integrate with?
We do not have any information about what integrations athenaOne has
Q. What level of support does athenaOne offer?
athenaOne offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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