About Verizon Connect
If you’re looking to keep tabs on safety, compliance or productivity in an efficient, digital way, Verizon Connect delivers. Get one software solution to manage your entire fleet of vehicles, drivers, jobs and assets. Our award winning user interface gives you meaningful insights into your fleet data to help you make better-informed decisions for your business. Cut costs by reducing idling and unnecessary fuel use. Improve safety, reduce accidents and deflect false claims with AI powered dashcams. Increase productivity with better visibility into fleet activity.
Take your fleet tracking platform further with these add-on products to give more context, streamline operations and protect valuable assets:
AI Dashcam
Automatically alert drivers when they are distracted, following too close or falling asleep and review HD footage within minutes of the incident.
Reveal Field
Streamline job management, scheduling and dispatch with a drag-and-drop calendar and technician mobile app.
Asset Tracker
Monitor your costly equipment to help improve utilization, properly allocate resources and track stolen assets.
Logbook for Reveal
Manage ELD compliance, give drivers a mobile app to track HOS and simplify roadside inspections.
Key benefits of Verizon Connect
- Increase fleet visibility.
- Streamline processes. Get more done with fewer resources.
- Help your team improve driving habits.
- Increase productivity and improve efficiency.
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Reviews
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- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
GPS works great and so does the Fleet Service feature that allows us to track maintenance...
Reviewed on 2018-06-20
Pros
The interface is very functional. We now have 8 vehicles on GPS at all times, in our business many times you'll need to drop everything and find help. The GPS allows us to our closet tech in the area. The Geofences also allow us to see how often we visit our favorite vendors which has provided essential info on our decision to begin stocking inventory.
Cons
The alerts are pretty unclear when there is an incident. Our drivers tend to give a bit on push back on their weekly driving score. If there was a bit of definition behind "hard braking or "quick starts" I think that would go a long way.
- Industry: Construction
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
amazing!
Reviewed on 2020-09-24
It has been very good, overall it was easy to use and have not had a problem with the service so...
It has been very good, overall it was easy to use and have not had a problem with the service so far.
Pros
Extremely easy to use, Granular functionality for alerts personalizable dashboards, Great monitoring features.
Cons
Long contract periods, this service is actually quite expensive. I wish there was some type of price break, Must install system yourself.
Alternatives Considered
GeotabReasons for Switching to Verizon Connect
It just had a update and we wanted to try it out for ourselves.- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Customer Service Nonexistent
Reviewed on 2020-01-10
Overall it has been very frustrating to work with VerizonConnect. They seem to have no urgency when...
Overall it has been very frustrating to work with VerizonConnect. They seem to have no urgency when it comes to fixing issues and complaints/concerns from their customers. They tend to not respond to emails and do not value communication with the customer. It has become very obvious that they do not communicate internally between their various departments. It feels as if each of their departments are completely separate companies that don't get on the same page with one another. Maybe this review will finally get someone to respond to our emails. It has been over a month of us not being able to pay our initial invoice because they have not gotten us the proper documentation we need in order to pay. Out billing department consistently has tried to reach out to them to get this information and to connect with they billing department but nobody has responded to any of the requests. I wouldn't be surprised if they now charge us a late fee even though we have been actively trying to pay.
Pros
The actual software seems to be working well with our fleet. My scheduling department has been testing this software out on a handful of our work trucks for the past few months and now want to install it for our entire fleet (30-40 or so trucks) so that would suggest that the software works, and is easy enough to use and worth the money.
Cons
The customer service at VerizonConnect. I can go weeks waiting for an email back from their team. It has been confirmed with their various departments that they do not communicate with each other internally so each of the departments I have had to interact with has had no idea what was going on / what issues were caused by their fellow departments. For example, the sales team got our business and sent us our contract to sign. We signed and paid for the services and sent it back. Over a month goes by of not hearing from them. I sent multiple requests for an update on the process and had no luck hearing back from anyone. Once they finally responded they gave me the contact information for some representative we had never heard of. I immediately reached out and a week goes by and I never heard back. Skip to another MONTH later and the product is finally installed. Apparently, their sales rep stopped being concerned with our contract and his response to our frustration with how long this all took and our disappointment in the lack of communication was to put blame on a different department and say it was all out of his control. Their customer service team / sales team said that this is something that "doesn't happen" (i.e. the lack of responding, the long wait time, the confusion between their departments) but similar situations have happened TWO MORE TIMES since then.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Worst Customer Service EVER
Reviewed on 2023-06-06
I have never had a problem with any other Verizon service but this one. They have by far the worst...
I have never had a problem with any other Verizon service but this one. They have by far the worst customer service of any company we have ever used for ANYTHING. They will "create a ticket" but you NEVER receive a call back. If you ask for a supervisor they are always busy. They will not let you speak directly to your CSM. Once our contract is up I will be finding another provider. I will never recommend this product/company to anyone.
Pros
Ease of use (GPS Tracking, IFTA Reporting)
Cons
Absolutely terrible customer service. 0/10 do not recommend just based on this. Tech Service is just ok. They do not follow up on anything and will charge you for devices that were never even used/installed by them.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Not a bad product, just sucks on the administrative side
Reviewed on 2023-04-27
After dealing with them as a company I would say the negative outweighs the positive
After dealing with them as a company I would say the negative outweighs the positive
Pros
It was fairly accurate and was easy to navigate
Cons
Their administrative side is so disorganized that it makes the whole product not worth using. We canceled our subscription a year ago due to lack of support and now they're still trying to charge us even after we have emails stating that everything was settled.
Verizon Connect FAQs
Below are some frequently asked questions for Verizon Connect.Q. What type of pricing plans does Verizon Connect offer?
Verizon Connect offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Demo on request.
Q. Who are the typical users of Verizon Connect?
Verizon Connect has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Verizon Connect support?
Verizon Connect supports the following languages:
English, Spanish
Q. Does Verizon Connect support mobile devices?
Verizon Connect supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Verizon Connect integrate with?
Verizon Connect integrates with the following applications:
AssetWorks, Comdata AP Automation, Descartes MacroPoint, ESRI ArcView, Fleetio, FourKites, ProMiles Fuel Management, Quickbooks Online, ServMan, ServiceMax, Shipwell, Whip Around, project44 Movement
Q. What level of support does Verizon Connect offer?
Verizon Connect offers the following support options:
Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Verizon Connect.
- Fleet Management Software
- Fuel Management Software
- Trucking Software
- Fleet Maintenance Software
- Maintenance Management Software
- Logbook Software
- GPS Tracking Software
- Field Service Management Software
- Field Activity Management Software
- Locksmith Software
- Route Planning Software
- Arborist Software
- Moving Software
- Workforce Management Software
- HVAC Software
- Service Dispatch Software
