NetSuite

NetSuite

Cloud ERP and business management suite

4.2/5 (438 reviews)

NetSuite Overview

NetSuite is the world's leading Cloud business management software suite made specifically for the needs of high-growth and mid-sized businesses. NetSuite helps automate operations, streamline processes, decrease IT costs and complexity, and improve real-time visibility across the company by providing one complete web-based software for all core business processes, including accounting / enterprise resource planning (ERP), inventory management, customer relationship management (CRM), professional services automation (PSA) and E-commerce.

NetSuite is the world’s most deployed cloud ERP solution, used by more than 40,000 organizations across 160+ countries. NetSuite ERP offers a modern, scalable solution to run all key back-office operations and financial business processes in the cloud. From comprehensive financial management capabilities, including sophisticated revenue management and billing solutions, to inventory, supply chain and warehouse management solutions, NetSuite empowers businesses of all sizes, across all industries, in every part of the world, to unleash innovation and growth. Built-in business intelligence with real-time reporting and analytics equips organizations with a single version of the truth and ignites better, faster decision making.

NetSuite’s financial management solution is used by thousands of organizations across various industries to manage their accounting needs. This software accelerates financial close, provides strong expense management, offers streamlined and auditable revenue management and ensures complete real-time visibility into the financial performance of the business.

Pricing

Starting from
$499.00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, Germany, Japan, Latin America, Middle-East and Africa, United Kingdom

Supported Languages

Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English and 12 others, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai

NetSuite Reviews

Overall rating
4.2/5
82% positive reviews
177
Excellent
182
Very good
62
Average
9
Poor
8
Terrible
Verified Reviewer

NetSuite - Great ERP for mid-size/private companies

Used Daily for 1+ year
Reviewed on 3/6/2019
Review Source: Capterra

NetSuite is great overall. We have reliable numbers and the ability to create a search or report to facilitate data analysis. We have been able to automate a lot of processes (expenses, amortization, sales tax) and the interface is generally user-friendly.

Pros

NetSuite is scalable. I've used NetSuite at a company that was doing $200M+ in revenue and a company that is at $60M in revenue. I also really enjoy that NetSuite can be almost completely customized to your industry and business. NetSuite provides for a lot of automation of processes that Quickbooks cannot handle. It is also a better source of record-keeping as everything is somewhat seamlessly connected.

The batch upload of journal entries/transactions and upload in general is extremely useful and saves so much time.

My previous company used the Fixed Asset Module which was great for record keeping and for systematically recording amortization on a monthly basis. This was also extremely useful to ensure that our policy was uploaded as the amortization rule set, reducing errors in the amount of amortization per asset. The ability to report on the total assets and have their history in one spot proved useful for our audit.

Currently, we are implementing rules for 606 and the multi-book and ARM add-ons have proven very useful for our reporting purposes. I really enjoy NetSuite's use of rules for transactions as they can vary from company to company and item sku to item sku.

I love the saved search function too! So much flexibility for creating reports helps us create reports for month-end reconciliation purposes.

Cons

SuiteAnswers has a terrible algorithm for their search bar. The system is also not as intuitive as others since the actual home screen itself is customized by role. We have also run into the need for an consultant/more technical administrator to provide working scripts for some of our reporting. People with NetSuite should not expect the system to do everything perfectly, sadly the call center is far less helpful than the US-based consultants at NetSuite. However, you can always escalate to your sales rep.

Our solution is hosted and at times runs slower than I would prefer. I wonder if there is a way to increase the speed at which we can click through multiple cells or post a large amount of journal entries.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Verified Reviewer

After you climb a steep learning curve, NetSuite is incredibly powerful.

Used Daily for 2+ years
Reviewed on 1/9/2018
Review Source: Capterra

We were able to have a single source of truth for our customer, vendor lists, for inventory, and for financials. Once our system was implemented, gaps analyzed and filled, and users trained, NetSuite has been an effective platform for our business.

Pros

NetSuite is an extremely powerful and inclusive package of applications that are extremely well-integrated.

For SMBs who've outgrown Quickbooks or other "smaller" accounting packages, it's a major improvement.

For manufacturing concerns looking to gain more traction and control over their processes, it is far beyond what lower-priced ERP systems provide. Again, it us a major improvement.

NetSuite is extremely extensible through external interfaces, 3rd party add-ons, internal scripting and through customizations.

Implemented correctly, it is relatively fast, and with its browser-based interface, there are no client issues and never any need for IT to upgrade a client version on every workstation because a new feature-set has been implemented.

It's CRM is adequate, useful, and given NetSuite's signature internal integration, it is easy to implement an effective lead-to-cash system.

The ecosystem also has multiple vendors who sell integration services, for example, there are a number of SalesForce to Netsuite integration partners who can (relatively) quickly connect the two systems. On the backside, the same is true of many popular shipping, warehouse management and other packages. Or, you can roll your own JSON connectivity.

Cons

NetSuite is not easily deployed, and requires expertise to get things mostly right the first time. They address this in their ecosystem by encouraging customers to work with NetSuite partners -- VAR firms that have undergone certifications -- to deploy the system.

There is a steep learning curve, even for system analysts familiar with other ERP, CRM and web commerce platforms.

There is a saying in the NetSuite community that is very true: "you can do anything with NetSuite, but it is going to cost you." Those costs may be development hours for internal developers, fees paid to partners, license costs for addons and integrations, etc. etc. Count on it with any major NS effort.

NetSuite is usually quite reliable, but it can and will "get slow" from time to time, and there are infrequent outages that can last a few minutes to an hour or more. These never come at a good time (is there ever a good time?) and getting information regarding status of repairs can be frustrating.

Free advice: vett your NetSuite partner carefully, and make sure that they can and will provide effective ongoing support. Some firms are better than others at this, and it is a good question to ask references before you hire anyone.

Plan on your implementation taking longer than you expect. This is true with most ERP implementations, NetSuite included.

Support from the company itself can be an exercise in frustration, but persistence and insistence can really help.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Martin K.

a NetSuite view from the perspective of a user and partner

Used Daily for 2+ years
Reviewed on 11/7/2017
Review Source: GetApp

Pros

multi anything:

- multi tennancy
- multi currency
- multi language

absolute flexibilty / release secure customisation

ALL in ONE product for ALL industries *** real/public CLOUD

- Accounting
- financials
- controlling
- reporting
- KPIs
Billing
- recurring billing
Payments
- SEPA
- bank reconciliation
- credit card statement import
- ERP
- LEAD to CASH process
- PROCUREMENT to PAY process
- inventory
Project management
eCommerce

ALL RELEASE SECURE
- 2 x major release changes per year
- since ~20 years
- for 15000 "logos" = 40000+ clients

HUNDREDS of PARTNERS worldwide

Customer does not need a special expertise to use NetSuite. An internal NetSuite admin can be trained - she/he needs to have some ERP-economical background through - sure.

interface / API / development plattform "in the cloud"

Whatever is not fully included so far can be "attached" e.g.

global HR
- no ERP with accounting on earth has an HR product fully integrated that can cover the same amount of counties as expected from the accounting side of view. Too many regulations.

same with PAYROLE

and BI
- the BI requirements are too diversified that 1 product can cover all. Eithger the internal NetSuite tools will do the job or you attach whatever suits best

and eCommerce
- NetSuite has kind of a "simple" webshop and a SUPER DUPER webshop named SCA = SuiteCommerce Advance that can do everything you need.

Rule of thumb with pricing: probably a 5th to a 10th of the price of DEMANDWARE or HYBRIS but INCLUDING webdesign AND fully integrated REAL TIME solution

Cons

Maybe performance - does not apply in all countries and is very dependant on the amount of individual scripting/programming in the individual system. This can be monitored and maintenanced but still needs to be done.

Not as "chique" as "best of bread" solutions

The overall ERP problem: make users in their various roles aware of all the options they have ... in most case an internal problem which of course refelcts to supporting professional providersevice

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Full Featured Cloud Based Solution

Reviewed on 2/25/2016
Review Source: GetApp

Our company performed a lengthy evaluation of ERP solutions to move to in order to enhance our capabilities and support our expanding business. NetSuite offered the most robust cloud solution at the lowest price (best value solution). We are an import/export wholesale distributor with the need for multi-company, multi-currency capabilities. We have five separate legal entities with three primary operating entities and use public warehousing (more than 15 locations), so being able to report on an individual and consolidated basis was essential. Despite these needs, we are a small company in terms of employees (less than 25). NetSuite's OneWorld product was key to meeting our needs and as a cloud based solution we can maintain with limited staff. As the Controller I am the main administrator of our NetSuite solution, with no IT staff. NetSuite has delivered on their promise, providing a robust solution that provides a full-featured dashboard to monitor key performance indicators, easy secure access from anywhere, mobile capabilities, robust reporting capabilities and very customizable to meet business needs.

Pros

Easy to use.
Can be set-up and running in a short time-frame (90 to 120 days).
Good, proven implementation method that essentially is done with remote support via web-ex sessions.
Full featured dashboard with short-cuts
Email alerts to keep you informed of key data changes or approvals needed
Web storefront
Very easy to customize or configure to meet your business needs
Robust reporting
Easy navigation with short-cuts and global (Google) type search capabilities for finding transactions, communications, customer, vendor or employee records.
Always updated to latest version (version updates twice year)
Can fully support with no IT staff, making use of NetSuite support as needed, however, most questions and issues can be resolved by using NetSuite's SuiteAnswers self-service solution area and extensive online help that is part of the ERP system.
Great online training tools

Cons

Support is responsive, but depending on level of support purchased can take awhile to get answers and issues resolved. We have Silver Support which is limited to submitting cases on-line and waiting for NetSuite support to respond by email or call. NetSuite does assign an Account Manager who can be contacted by phone anytime to help expedite support issues as needed.
Complex system that is very configurable to meet your needs, but this creates a lot of noise as there are many things you may not need or use, making the software somewhat confusing and cumbersome to use at times.
Must have good internet connection and bandwidth to ensure good performance. Uptime is high (99.8%), but when not working all you can do is monitor and wait for NetSuite to fix issues. Longest downtime we've had is 45 minutes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Connie V.

NetSuite - Robust and customizable, but everything is an add-on.

Used Daily for 2+ years
Reviewed on 12/13/2018
Review Source: Capterra

NetSuite is a robust ERP system that I would generally recommend for medium to larger businesses. If you can get past the implementation phase, it is generally very easy to maintain. If you need a lot of customization for your business processes, be prepared to manage and test the customization extensively, as there are lots of nuances that can be missed during the testing phases that can prove very difficult later to fix when additional workflows or scripts are in place.

Pros

It's a reliable, secure, and easily accessible cloud service. The platform is robust, and has highly customization forms and reporting, as well as a a lot of integration potential.

Cons

The software is very expensive, and a lot of times, you will need to do heavy customization to have it fit your needs. You will need at least one full time staff on hand to manage the software as an administrator, and the training is very expensive as well. Most advanced features are an add-on, and are not cheap either. While robust, this software isn't ideal for smaller businesses because of its price tag.

Once you get the software up and running, it is very easy to maintain. However, implementation can be difficult, and success varies with the amount of customization you may need. NetSuite professional services, who offers customization build outs, generally leaves a lot to be desired. Most of their professional services providers were off-shore, and at times difficult to communicate with.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

NetSuite Pricing

Starting from
$499.00/month
Pricing options
Free Trial
Subscription
Value for money

Pricing available on request.

NetSuite Features

  • API
  • Activity Dashboard
  • Audit Trail
  • Compliance Management
  • Data Import/Export
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Real Time Data
  • Workflow Management

  • Activity Tracking
  • Auditing
  • Automatic Notifications
  • Custom Fields
  • Customizable Reporting
  • Document Storage
  • Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration

Additional information for NetSuite

Key features of NetSuite

  • API
  • Accepts payments through online self-checkout
  • Accounting management
  • Accounting, ERP
  • Accounts payable
  • Accounts receivable
  • Activity dashboard
  • Analytics & dashboards
  • Approval process control
  • Asset lifecycle management
  • Audit trail
  • Automated scheduling
  • Barcode scanning
  • Billing & invoicing
  • Business intelligence
  • CRM integration
  • Capacity monitoring
  • Cash flow statement
  • Cash management
  • Collaboration tools
  • Communication management
  • Complete global tax and compliance management
  • Compliance management
  • Configurable workflow
  • Contract management
  • Currency conversion
  • Customer service integration
  • Data import/export
  • Demand management
  • Demand planning
  • Distribution management
  • ERP integration
  • Electronic payments
  • Employee self service
  • End-to-end lifecycle management
  • Financial analysis
  • Financial management
  • Fixed asset management
  • Fixed assets management
  • Fraud detection
  • Fraud prevention
  • General Ledger
  • General ledger
  • Generate statements and disclosures
  • Global currency and exchange rates
  • Integration with Microsoft Office & Outlook
  • Inventory management
  • Inventory tracking
  • Invoice management
  • Issue tracking
  • Marketing
  • Microsoft Office integration
  • Microsoft Outlook integration
  • Mobile Access
  • Multi-company
  • Multi-currency
  • Multi-language
  • Multi-location
  • Order management
  • Order processing
  • Payroll integration
  • Payroll management
  • Planning tools
  • Procurement management
  • Product data management
  • Promotions management
  • Quality assurance
  • Quote management
  • Quoting
  • Real time analytics
  • Real time data
  • Real time updates
  • Receipt management
  • Returns management
  • Revenue recognition
  • Role-based permissions
  • Role-based security
  • Sales forecasting
  • Sales order management
  • Sales tax management
  • Shipping management
  • Supply chain planning
  • Tax management
  • Vacation tracking
  • Warehouse management
  • Work order management
  • Workflow engine
  • Workflow management
  • eCommerce management

Benefits

  • Designed for modern businesses, global financial functionality enables customers to streamline their mission-critical business processes.

  • Access real-time insights into key business performance indicators for a unified view of the organization and a single version of truth.

  • Gain the ability to quickly and easily add functionality as the business grows.

  • Improve business performance with real-time metrics and role-based dashboards.

  • Accelerate the financial close while maintaining compliance with applicable accounting standards.

  • NetSuite FAQs

    Below are some frequently asked questions for NetSuite.

    Q. What type of pricing plans does NetSuite offer?

    NetSuite offers the following pricing plans:

    Starting from: $499.00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Pricing available on request.

    Q. What are the main features of NetSuite?

    NetSuite offers the following features:

    • API
    • Accepts payments through online self-checkout
    • Accounting management
    • Accounting, ERP
    • Accounts payable
    • Accounts receivable
    • Activity dashboard
    • Analytics & dashboards
    • Approval process control
    • Asset lifecycle management
    • Audit trail
    • Automated scheduling
    • Barcode scanning
    • Billing & invoicing
    • Business intelligence
    • CRM integration
    • Capacity monitoring
    • Cash flow statement
    • Cash management
    • Collaboration tools
    • Communication management
    • Complete global tax and compliance management
    • Compliance management
    • Configurable workflow
    • Contract management
    • Currency conversion
    • Customer service integration
    • Data import/export
    • Demand management
    • Demand planning
    • Distribution management
    • ERP integration
    • Electronic payments
    • Employee self service
    • End-to-end lifecycle management
    • Financial analysis
    • Financial management
    • Fixed asset management
    • Fixed assets management
    • Fraud detection
    • Fraud prevention
    • General Ledger
    • General ledger
    • Generate statements and disclosures
    • Global currency and exchange rates
    • Integration with Microsoft Office & Outlook
    • Inventory management
    • Inventory tracking
    • Invoice management
    • Issue tracking
    • Marketing
    • Microsoft Office integration
    • Microsoft Outlook integration
    • Mobile Access
    • Multi-company
    • Multi-currency
    • Multi-language
    • Multi-location
    • Order management
    • Order processing
    • Payroll integration
    • Payroll management
    • Planning tools
    • Procurement management
    • Product data management
    • Promotions management
    • Quality assurance
    • Quote management
    • Quoting
    • Real time analytics
    • Real time data
    • Real time updates
    • Receipt management
    • Returns management
    • Revenue recognition
    • Role-based permissions
    • Role-based security
    • Sales forecasting
    • Sales order management
    • Sales tax management
    • Shipping management
    • Supply chain planning
    • Tax management
    • Vacation tracking
    • Warehouse management
    • Work order management
    • Workflow engine
    • Workflow management
    • eCommerce management

    Q. Who are the typical users of NetSuite?

    NetSuite has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does NetSuite support?

    NetSuite supports the following languages:

    Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai

    Q. What type of pricing plans does NetSuite offer?

    NetSuite has the following pricing plans:

    Subscription

    Q. Does NetSuite support mobile devices?

    NetSuite supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does NetSuite integrate with?

    NetSuite integrates with the following applications:

    BambooHR, Bill.com, Daptiv PPM, EasyEvent, InterWeave Quickbooks Integration, InterWeave Salesforce.com integration with Quickbooks, InterWeave Smart Payment Gateway, InterWeave SugarCRM integration with Quickbooks, InterWeave eMail Gateway, SnapLogic

    Q. What level of support does NetSuite offer?

    NetSuite offers the following support options:

    Knowledge Base, Online Support, Phone Support, Video Tutorials