--- description: Detailed reviews on Freshservice based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Freshservice with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshservice Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Managed Service Providers (MSP) Software](/directory/645/managed-service-providers-msp/software) > [Freshservice](/software/91351/freshservice) # Freshservice Canonical: https://www.getapp.ca/software/91351/freshservice Page: 1 / 29\ Next: [Next page](https://www.getapp.ca/software/91351/freshservice?page=2) > Freshservice is an online ITIL service desk with ticketing \& asset management capabilities, and incident, problem, change, release, and knowledge management tools. > > Verdict: Rated **4.5/5** by 688 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Freshservice \- Cloud based and ITIL Ready out of the box - Refreshing user experience that is miles ahead of age-old service desks - Built-in asset management capabilities to manage all kinds of digital assets - Flexible Pricing Plans for all kinds of organizations ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 688 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$19.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czechia, Denmark, Ecuador, Finland, France, Germany, Greece, Hong Kong SAR China and 41 more ## Features - AI Copilot - AI Summarization - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Approval Workflow - Asset Discovery - Asset Lifecycle Management - Asset Tracking Software - Assignment Management - Audit Management - Audit Trail - Automated Discovery - Automated Responses ## Integrations (54 total) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... and 39 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Managed Service Providers (MSP) Software](https://www.getapp.ca/directory/645/managed-service-providers-msp/software) ## Related Categories - [Knowledge Management Software](https://www.getapp.ca/directory/257/knowledge-management/software) - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) - [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software) - [IT Asset Management Software](https://www.getapp.ca/directory/325/it-asset-management/software) - [IT Management Software](https://www.getapp.ca/directory/771/it-management/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4076 reviews) 2. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3411 reviews) 3. [Milvus](https://www.getapp.ca/software/132287/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1755 reviews) 5. [JIRA Service Management](https://www.getapp.ca/software/91811/jira-service-management) — 4.5/5 (764 reviews) ## Reviews ### "Freshservice" — 4.0/5 > **Nathan** | *October 2, 2025* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: I liked to layout of the ticketing system and how easy it is to go back and look at previous tickets, I also like the Reporting and tracking so i can keep on top of the work that my staff to. There is also a lot of integration into freshservice > > **Cons**: Maybe the filters but they aren't too bad once you get used to them, my staff often will have filters set to open, their tickets and unassigned so if i have a staff member away no one will look at their tickets unless i flag it with then, but again this is more of a user issue than software ----- ### "Great off the shelf for small businesses" — 4.0/5 > **Bruno** | *March 16, 2026* | Hospitality | Recommendation rating: 5.0/10 > > **Pros**: It is quick to set up which when having a small team and limited resources comes in really handy. It does have some level of customization which is nice. > > **Cons**: I am unable to get a support person when having a question or needing help configuring. Sometimes the knowledge base / FAQ is not enough. > > Overall a good product. not sure how it will handle multiple groups and departments. How to segregate categories, etc based on groups. ----- ### "Freshservice has made managing IT requests a breeze. Highly recommended\!" — 3.0/5 > **Laura** | *September 20, 2024* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: The user-friendly interface and automation features have saved me time and effort. > > **Cons**: I wish the reporting and analytics capabilities were more robust. Some additional customization options would be helpful too. ----- ### "Freshservice is worth a look into" — 4.0/5 > **Josh** | *January 15, 2026* | Restaurants | Recommendation rating: 9.0/10 > > **Pros**: The ease of use. Was super easy to get set up and the support is excellent. We have loved the asset management system being able to tie it to tickets a purchase orders, that's been a big help when accounting asks where assets went. It has also streamlined our onboarding process. > > **Cons**: There are some minor ui issues, and running reports can be a hassle to get the data you are looking for. > > Over all for the price its at it is worth looking into and doing a demo. I have been very impressed with new feature rollouts as well. ----- ### "Good support tool for handling day-to-day IT and network issues" — 5.0/5 > **Shubham** | *April 4, 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: What I like is how it keeps everything in one place when handling issues. For network-related tickets, having proper details and history helps a lot during troubleshooting. It’s easy to check updates, assign tasks, and follow up without confusion. The system also helps reduce back-and-forth communication between teams. > > **Cons**: Sometimes it takes time to adjust things based on how we actually work, especially when customizing workflows. Also, while handling multiple tickets together, it can feel a bit slow. Reporting is there, but getting exactly what we need requires some effort. > > In day-to-day work, it has been helpful in managing requests and keeping track of ongoing issues. It gives better visibility compared to manual tracking or emails. From a network support side, it helps in maintaining proper records and makes coordination easier when multiple teams are involved. Once everything is set, it runs smoothly. ----- Page: 1 / 29\ Next: [Next page](https://www.getapp.ca/software/91351/freshservice?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/91351/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data