Close

Close

Close More Deals. Make More Sales.

4.7/5 (54 reviews)

Close Overview

Close is an inside sales CRM designed by salespeople for salespeople. Close offers many features to increase sales productivity, including built-in calling, email, SMS, smart search, API and integrations, actionable reporting, and more.

Pricing

Starting from
$65.00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

Close Reviews

Overall rating
4.7/5
93% positive reviews
40
Excellent
10
Very good
2
Average
0
Poor
2
Terrible
Verified Reviewer

Highly Recommend It

Reviewed on 3/31/2016
Review Source: GetApp

I can tell you that I have used over 20 different CRM systems over the past 10 years. We do a tone of cold calling and we need to just blaze through calls fast and I never could find CRM that allowed us to do this. I was so frustrated that I needed up even creating our own CRM just to do this very thing. I can’t tell you how much money I spent in development of our CRM to make a product that blazes through calls fast. We used that for about a year or two then I stumbled on because our in-house custom CRM was having problems and we didn't have the resources to fix it so I figured I would try again. I cannot tell you how incredibly excited I am about how amazing Stop logging calls and emails and start making them instead. truly is. This CRM is unlike any product on the market it is exactly what we wanted our in-house product to be and more. It’s so awesome we scrapped our in house product and started exclusively using Stop logging calls and emails and start making them instead.. You do not truly have an appreciation for “next gen” this thing really is, there is literally nothing like it on the market and honestly I’m a bit shocked no one seems to get the amazing this thing is. This is a pure sales communication tool that cuts out all the BS of a CRM and is a real actual tool that a sales person can use to increase their sales and not just some data collection thing that salespeople are forced to you. If you actually give a go and start using it you’ll never want to use anything else if you do cold calling. The thing seamlessly interfaces all your calls AND even all your emails! You no longer need to be jumping in and out of outlook, you don’t need to check your outlook or Gmail calendar, and you don’t need to do anything except pull up the Stop logging calls and emails and start making them instead. and do the stuff in your inbox and make money. It pulls in not only your tasks, and follow up meetings but it also syncs your emails and voicemail sand phone calls. It takes every single bit of communication you do and puts it in one quick “to do list” automatically with ZERO data entry. It’s blazing fast and it just works. The voicemail drop thing is really dope, I can’t tell you how many times a day I find myself having to leave voice mails for people, they have this thing that you hit a button and it automatically leaves a voicemail so you can go to the next call, just amazing in terms of productivity.

Pros

There are too many to list – If you do cold calls this is a no brainier, you need to buy it today! It support The best apps. Better together. as well which means it hooks into hundreds of other marketing tools also. Their support is second to none, these guys seems to be hustling hard with support, product development and just providing a kick ass experience for their customers. I recommend this product.

Cons

This thing is EXPENSIVE.. but the truth is you get what you pay for and you geta lot. Your paying for the best and it has a price tag which clearly says it’s the best because it’s more than double the cost of other competitive products. The downside is though I have 3 team members and I’m paying close $300 to $400 a month for 3 people that’s crazy considering there are other products that do VoIp with Twillio for less than $10 a user. So I went from paying $50 a month for CRM and $80 for Twillio VoIP($180) to $300 a month. So my prices doubled, which sucked however after using this product it is worth the extra price but if they raise the prices anymore that is just pushing because it really his priced rather high for the market it’s in. Even the enterprise “SForce” CRMs are not as expensive as that (course those CRMssuck compared to this when it comes to cold calling). The problem is I can’t easily scale with it. So I’ll be stuck with a 3 users fora while where if they had it at a lower price point I would buy a license fore very one of my staff but since it’s so expensive I can’t justify it for anyone but my sales people. I think they are missing out on revenue by not having license does not have the VoIP stuff for like $5 a user so my support team could use it without VoIP and be on par with other CRM price

points. It’s clear though this is a nitch product for telephone sales teams.

SO that being said if you do not do a lot of phone sales then this product is probably overkill for you and there are many others that are more of “client manager”type of product where this bad boy is a pure sales beast and nothing else.. It will help increase your sales without a doubt! In terms of client management and being asingle point for all customer data it does the job but it does not really do that any better than other products out on the market for half its cost. It’s really the phone cold calling stuff is what makes it so awesome so if any other CRM companies ever figure this out and try to clone/copy it they will have some real competition but so far there is nothing like it and I would buy all over again! Also I really never write reviews either so the fact I’m even doing this speaks to much this thing rocks!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Varun K.

The best CRM for the sales team to do the cold calling at an ease.

Used Daily for 2+ years
Reviewed on 9/21/2018
Review Source: GetApp

Pros

We use pipedrive for email marketing and Close.io for cold calling. Our system works like this. Our marketing team use pipedrive to send out email to possible leads and follow up with them and when it results in a successful response from the prospect the sales team collects the phone numbers. Then these prospects with phone numbers have been downloaded to csv and transferred to Close.io CRM for sales team. Then they do all the cold calling with in Close.io CRM. Our department also have access to this CRM to make support calls later on. We can say our sales team's productivity has increased a lot after implementing this CRM. They do not need to manually do the sorting and recording of calls made and everything can be done in settings just one time.

Cons

When importing the prospects from a CSV if there are duplicates in the file, it doesn't detect that and gets added just like an other contact. There are no option to segment the contact in to different categories.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

8.0/10
Verified Reviewer

Not a CRM

Used Daily for 2+ years
Reviewed on 2/14/2019
Review Source: Capterra

In the end it's very expensive for a bulk lead calling tool.

Pros

This is a great tool if you are just bulk burning through new biz leads and have a fast sales cycle. the calling through Close.io is great, call recording great, ability to create custom lists for lead calling also great

Cons

This is not a CRM period! I would only recommend this if you were integrating it with a dedicated CRM system. The notes are chaotic and very difficult to look back through history and find important past conversations. There is no ability to do ANY form of contract management once a customer is closed and there is also no ability to attach anything to the opportunity info. So if you have a relevant presentation or any documentation relevant to a potential sale you best save it in a google drive and make a custom field to stick the link in.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10
Dean P.

Great CRM for Early Stage Companies

Used Daily for 6-12 months
Reviewed on 11/3/2016
Review Source: Capterra

For an early stage company I think Close.io has everything you'll possibly need. The higher tier plans also let you forgo a phone system in your office to make it even more cost effective.

Overall the system is very easy to use and the visual layout of the platform is very nice. And really most of the basic things you'd need out of a CRM are all there.

My only qualm with this system is that there are minor annoyances like not being able to unmerge leads in the event you accidentally might have done so. And overall contact management could be slightly improved but it's not enough to ruin the experience in my opinion.

Pros

I really like the ease of use and graphical interface. I also love that I'm able to dial straight from the platform and the templating system is fairly easy to use as well.

Cons

Contact and lead management could be slightly improved. Unmerging leads is not possible from what I can understand so be careful not to merge the wrong leads. Also if your working specific verticals, it's nice to be able to port a contact from one lead to another should they have switched companies but that's not a possibility either.

Response from Elastic

Thanks, Dean, we're happy that our inside sales CRM is serving you well! We've passed your feedback on to the product team.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Verified Reviewer

Close.io Review

Used Daily for 2+ years
Reviewed on 8/7/2018
Review Source: Capterra

Pros

I like that you are able to track all forms of communication with a potential business. You can crack phone calls, notes, text messages all in the order that you had the conversation with your business. I also like that you are allowed to send text messages to business if they are hard to get a hold of via phone call.

Cons

I think that they could have better integration with other platforms. Our support team uses fresh desk and fresh chat as their source of emails and chats and with no integration it makes it hard for the support person to see the conversation that goes on between the sale person and the customer without having close.io open.

Rating breakdown

Ease of Use

Likelihood to recommend

7.0/10
User Recommendation
8.9/10
Based on 54 reviews
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Close Pricing

Starting from
$65.00/month
Pricing options
Free Trial
Subscription
Value for money

Get a modern CRM with built-in email and calling at an unbeatable value.

Basic Plan: $65/user/month
Professional Plan: $95/user/month
Business Plan: $145/user/month
If you're considering using Close with 10+ users, please reach out to our Sales team directly to discuss your pricing and onboarding options.

Save 15% with annual billing!

Value for Money
4.4/5
Based on 54 reviews
Compare value for money rating with alternatives

Close Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Custom Fields
  • Customizable Templates

  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Real Time Data
  • Reminders
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration
Features
4.4/5
Based on 54 reviews
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Additional information for Close

Key features of Close

  • 2-Way Email Integration
  • API Access
  • Call Audio Recording
  • Call Forwarding
  • Calls Automatically Tracked
  • Contacts, Leads & Opportunities
  • Email Templates
  • Phone Number + Global Calling
  • SMS
  • Sales workflow with no manual data entry
  • Voicemail Drop
  • Windows/Mac Native Apps

Benefits

You should consider Close if:
- You do, or plan to do, high volume outreach by email, voice, or SMS
- You need to qualify large lead lists quickly
- You aim to close more than 10 deals a year
- You’re looking for a scalable system to match your sales team’s growth
- You prefer to have an all-in-one system over multiple tools

Close FAQs

Below are some frequently asked questions for Close.

Q. What type of pricing plans does Close offer?

Close offers the following pricing plans:

Starting from: $65.00/month

Pricing model: Subscription

Free Trial: Available

Get a modern CRM with built-in email and calling at an unbeatable value.

Basic Plan: $65/user/month
Professional Plan: $95/user/month
Business Plan: $145/user/month
If you're considering using Close with 10+ users, please reach out to our Sales team directly to discuss your pricing and onboarding options.

Save 15% with annual billing!

Q. What are the main features of Close?

Close offers the following features:

  • 2-Way Email Integration
  • API Access
  • Call Audio Recording
  • Call Forwarding
  • Calls Automatically Tracked
  • Contacts, Leads & Opportunities
  • Email Templates
  • Phone Number + Global Calling
  • SMS
  • Sales workflow with no manual data entry
  • Voicemail Drop
  • Windows/Mac Native Apps

Q. Who are the typical users of Close?

Close has the following typical customers:

Freelancers, Mid Size Business, Small Business

Q. What languages does Close support?

Close supports the following languages:

English

Q. What type of pricing plans does Close offer?

Close has the following pricing plans:

Subscription

Q. Does Close support mobile devices?

We do not have any information about what devices Close supports

Q. What other apps does Close integrate with?

Close integrates with the following applications:

Akita, Bedrock Data, Cloud Elements, Google Drive, Mailjet, Repsly, SalesOptimize, Wishpond, Zapier, mHelpDesk

Q. What level of support does Close offer?

Close offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials