About ClubExpress

ClubExpress includes more than 22 modules to help manage every aspect of your organization's operations, including members and non-members, the website itself, money, communications, and the organization as a whole. ClubExpress websites are fully responsive to mobile devices and we also offer a mobile app for each organization.

Our platform includes unparalleled documentation and training tools, such as comprehensive manuals for administrators and users, a context-sensitive online help system for every screen, and almost 100 video tutorials.

And our fees include unlimited toll-free support for admins and members! If members have a problem logging in, registering for an event, renewing their membership, making a payment, updating their Profile, etc., they can call us and we'll help them.

Pricing starting from:

US$24.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of ClubExpress

ClubExpress provides exceptional integration between its various modules, and a powerful set of features in each module. For example, everyone can claim that they have an event calendar with online registration. But the ClubExpress Event Calendar is powerful enough to handle a multi-day, multi-track event, with different price points for members, non-members, and guests, as well as dozens of other options to configure any type of event. And every module is like this.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Australia, Canada, United Kingdom, Ireland, New Zealand , United States

Supported Languages

English

Pricing starting from:

US$24.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

ClubExpress Software - This professional association of 2400 members has been using ClubExpress since 2008.
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ClubExpress video
ClubExpress video
ClubExpress Software - This professional association of 2400 members has been using ClubExpress since 2008.

Features

Total features of ClubExpress: 59

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Ad hoc Reporting
  • Alerts/Notifications
  • Application Management
  • Chapter Management
  • Chat/Messaging
  • Committee Management
  • Contact Database
  • Contact Management Software
  • Content Library
  • Credit Card Processing
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Dues Management
  • Election Management
  • Electronic Payments
  • Email Marketing Software
  • Email Templates
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management Software
  • Event Scheduling
  • File Sharing Software
  • Financial Management Software
  • Fundraising Management
  • Invoice Management
  • Jobs Board
  • Member Accounts
  • Member Communication
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management Software
  • Membership Renewals
  • Mobile Access
  • Newsletter Management
  • Online Registration
  • Payment Processing Software
  • Personalization Software
  • Receipt Management
  • Reporting & Statistics
  • SSL Security
  • Search/Filter
  • Shopping Cart Software
  • Social Media Integration
  • Surveys & Feedback
  • Website Management
  • eCommerce Management

Alternatives

Wild Apricot

4.5
#1 Alternative to ClubExpress
WildApricot is the #1 online membership software for associations, non-profits, and clubs. Allow Wild Apricot to...

GoDaddy Website Builder

4.2
#2 Alternative to ClubExpress
GoDaddy is an Internet domain registrar & web hosting company offering domain name registration, a website builder,...

WordPress

4.6
#3 Alternative to ClubExpress
WordPress is a website and blog creation and publishing platform with tools for aesthetic designing, visitor tracking,...

SignUpGenius

4.6
#4 Alternative to ClubExpress
SignUpGenius is a cloud-based volunteer management and event planning tool for creating online sign up sheets, inviting...

Reviews

Overall rating

4.2 /5
(509)
Value for Money
4.4/5
Features
4.0/5
Ease of Use
3.7/5
Customer Support Software
4.6/5

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Showing 5 reviews of 509
Martin
Overall rating
  • Industry: Civic & Social Organization
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Solid service offering and very good value

Reviewed on 2020-01-16

We needed a product/service that handled membership operations (dues, renewals, info updates,...

We needed a product/service that handled membership operations (dues, renewals, info updates, mailings) without depending on continuous availability of a "computer-techie" volunteer or a paid IT support contractor. ClubExpress meets this core requirement very reliably at quite reasonable no-contract monthly fee based on active membership. The integrated Website functionality lets us have an on-line secure repository for our documents accessible by all or various subsets of membership. Included telephone and email support from ClubExpress is responsive and available to any member (not just a few admins.) Overall we are quite satisfied with the service and consider it very well worth the fees.

Pros

Completely Cloud-based
Most functions menu-driven and accessible without requiring "superuser" access or professional technology expertise
Access-controls to support Members-only information/functions, driven by Membership database
Includes basically unlimited SMTP (email sending) for membership bulk mailing
"Ahead of the curve" on compliance with privacy protections
High reliability

Cons

Component "building blocks" don't fit perfectly with the usage patterns of our (local civic) organization
Limited site-performance data collection or analytics built in
Editing function (for generating emailings, news articles, etc) is a little complex for completely non-technical users, and a little rough.

Jack
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

ClubExpress does a great job for our Cycling club, however it’s a bit cumbersome to setup/confi...

Reviewed on 2022-09-12

ClubExpress has been a great improvement for our club for both our members and those of us who...

ClubExpress has been a great improvement for our club for both our members and those of us who manage the club. It replaced two systems, one home grown, and one commercial and has reduced manual processing considerably. Our Website looks great and our Ride Calendar is so much easier for our members to navigate and use. In addition, the team at ClubExpress has been a joy to work with. They have been responsive and helpful in every interaction.

Pros

ClubExpress is very easy for our members to use. The event calendar (our Ride Calendar) is intuitive and registering for Events (Rides) is very simple. The Membership Directory is fantastic as is the number of privacy options each member has to determine what information to make available on the Directory. The Communications options make it easy to communicate with the full membership, or any defined subset of the membership. Accepting payments is easy with a Merchant Account. There are numerous customizable system notifications that will alert users and administrators of important items such as registration for an event, event cancellation, payment receipt, payment due, etc. The system has robust support for membership options and membership renewals. Overall the feature set is very robust.

Cons

The system is not the easiest to learn from an administrative standpoint. I’m a retired software professional and I found it very frustrating. I knew it could do what I wanted to do, but finding out how to do it was very cumbersome. The on-line help is not that helpful. However, the ClubExpress Support Team is fantastic. They are very responsive and helpful. I just felt I had to use the Support Function way too frequently during initial setup & configuration. So, it’s a steep learning curve, but it’s not hard to maintain once you crest that curve. The other major issue for us is the complexity of the Event Creation/Maintenance function. We host over 500 rides per year meaning we create over 500 Events. We have a cadre of approx 50 ride leaders who create these events. I had to manually grant each of these individuals the necessary admin privileges to create calendar events and train them how to create events. There are way more options than we use on our events which makes it quite confusing for many. I would love to be able to hide 75% of the options on the event creation pages.

Alternatives Considered

Wild Apricot and SignUpGenius

Reasons for Choosing ClubExpress

Our previous systems were completely disconnected and required our members to navigate two different systems/user experiences. Our website was antiquated and our previous systems did not handle membership management.

Switched From

SignUpGenius

Reasons for Switching to ClubExpress

The overall feature set was more robust and ClubExpress received positive reviews by other cycling clubs in the region that use it.
Patty
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Clunky, not flexible

Reviewed on 2022-09-07

Pros

I find CE not especially easy to use. Your telephone tech support is pretty good, but at times, we even stymy them with report request or tech issues.

Cons

Trying to create an emailing is frustrating. Elements jump around, text doesn't look the same in the emailing form as it does when sent in an email. I have to go back and forth and back and forth to make sure what I see on the emailing form comes out correctly in the actual email.

I also find searches and reports time-consuming. First, it's difficult to customize a report. Second, I often have to sort and re-sort reports to get the exact data I need and often have to do a manual count.

Also, this year we transitioned away from a dues-paying membership organization. We call former members Friends. There is little flexibility to easily customize Club Express's membership model to our new model, even tho we need and use many of the CE capabilities.

Dick
Overall rating
  • Industry: Civic & Social Organization
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

RinMyVillage

Reviewed on 2022-06-29

Is essential to our operation and we could not operate without it.

Is essential to our operation and we could not operate without it.

Pros

This software is absolutely essential for our organization. Without it we would not be able to coordinate the efforts of volunteers and would have to have paid staff. That would add hundreds of dollars to the nominal cost we now charge our elderly members who receive services. I've been able to operate as an online organization without a physical office for the last dozen years. This means that volunteers can work from their homes coordinating services and finding volunteers for members. The software handles all of our renewals even sending out snail mail letters to members who do not use computers when they need to renew. Our website is completely generated using the club Express software.

Cons

There are no major features that we can think of that are missing. That's not a coincidence over the last dozen years club Express as responded by adding those features we think we need sometimes involving major development effort. Only mind tweaks to increase efficiency are needed from time to time.

Brian
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 501-1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Reasonably good site for hosting club web presence

Reviewed on 2020-01-17

The support has been great. I work in a support role in my day job and I must say calling CE is a...

The support has been great. I work in a support role in my day job and I must say calling CE is a frictionless experience. I've emailed on a Saturday or Sunday and gotten responses back during that time - usually because my question is either answered, or the issue fixed.

Overall, my experience with Club Express has been good. There's a long list of things I'd love to improve, but for what the software does, it does it reasonably well.

Pros

The hosting software does a reasonably good job in helping create a packaged online presence. For someone not familiar with creating a website there is a lot to be done when creating a site, from the server setup (and administration), creating databases, store functionality (credit card transactions) and other programming. Club Express has all of this packaged up into one reasonably easy to deploy environment. There are certain methodologies which you have to understand in order to best use the site software, but this isn't any different than learning any other software package.

With any software/site support is absolutely essential to helping smooth out the rough edges and I've found Club Express support to be very helpful and I can usually get my issues squared away within one call and certainly less than a day.

Cons

While the site is easy to put up, there are some areas where the design is a bit clunky and challenging to use. As long as you stay within their parameters you're probably be fine, but no single organization fits perfectly into that box. Sometimes it's easier to change the code than it is to change the organization culture... other times, the culture has to change to fit the code. Neither of those operations can be very comfortable. One usually requires money, the other usually requires many meetings and often tears as old ways have to change.

The site software tries to do many things and given the demand of everyone going mobile these days, the mobile software falls short. It's far FAR easier to to manage on a desktop than on a phone or tablet. Their recently released texting functionality is a great example. Neat feature - but completely unusable unless you're at a computer. Can you do it on a phone? Sure - but the mirad of menus one has to navigate through to send a text makes it useless. It's better just to start a group text before the event and use that going forward.

Showing 5 reviews of 509 Read all reviews

ClubExpress FAQs

Below are some frequently asked questions for ClubExpress.

ClubExpress offers the following pricing plans:

ClubExpress pricing is based on the number of active members in the database. The minimum monthly fee is $24, equivalent to 60 members. Then $0.40 per member per month up to 100 members, and then discounts kick in for larger and larger groups. Our pricing is all inclusive; these fees cover all functionality, unlimited pages, documents, disk space, traffic, blast emails, etc., as well as unlimited toll-free support for admins and members!

ClubExpress has the following typical customers:

Self Employed, 2-10, 11-50

ClubExpress supports the following languages:

English

ClubExpress supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

ClubExpress integrates with the following applications:

Authorize.Net, Google Calendar, Google Maps, LinkedIn for Business, Meta for Business, PayPal, QuickBooks Online Advanced, Quickbooks Online, Twitter

ClubExpress offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

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