About RazorSync

RazorSync's Field Service Software allows service professionals to schedule and track jobs, manage workers, estimate, quote, process payments and update customer records from job site or in-office, online or offline. With RazorSync Field Management Software customers reduce wasted time, cut operational costs, gain business, shorten their billing cycles and improve customer satisfaction.

RazorSync’s affordable software is the easiest way to organize your business allowing our customers to manage their customers and field workers, schedule and dispatch workers, optimize routes with Google Maps integration, and eliminating double entry and excess paperwork with the incorporation of Quickbooks. With RazorSync it’s easy to estimate, quote, invoice, and accept mobile payments in the field for a more efficient billing cycle that cuts out paperwork saving you hours every week. RazorSync helps increase productivity and efficiency as well as helping to reduce errors to improve cash flow and eliminate paperwork.

RazorSync is the #1 rated mobile service software on the iTunes App Store and on Google Play. RazorSync's Field Service software was the Silver Prize Winner in the 12th annual Dealer Design Awards Program in the Contractor Services and Software category. RazorSync also received top honors at the 11th annual American Business Awards. RazorSync was recognized among 3,200 nominations for optimal in-field use, robust functionality, ongoing enhancements, exceptional customer support, and affordability for every size of company.

About RazorSync, LLC
RazorSync is a leading software/app publisher for the field service industry headquartered in Minneapolis, Minnesota. Our mission is to provide affordable solutions that allow customers to increase both their productivity and profitability.

Pricing starting from:

US$60.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to RazorSync

Key benefits of RazorSync

Save time, reduce paperwork and grow your service business with our award winning field service software.

Powerful, but easy to use scheduling, estimating and invoicing features help increase productivity.

Integrated with QuickBooks, accounting records are automatically updated. Say goodbye to paperwork.

Perfect for small to medium service businesses including: HVAC, plumbing, electrical contractors, IT & computer repair, lawn care, pest control, security, appliance repair, property management and more.

RazorSync's award winning software allows our customers to manage their customers and field workers, schedule and dispatch workers, estimate and so much more, all from a smartphone, tablet, or desktop computer, onsite or in office, online or offline.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

US$60.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to RazorSync

Images

RazorSync Software - iPhone Application
RazorSync Software - Signature Capture and Photos Update Customer Account
RazorSync Software - Work Order Detail with Tax
RazorSync Software - Parts
RazorSync Software - Filter Schedule View by Status
RazorSync Software - Color-Coded Techs and Jobs
RazorSync Software - Unassigned Service Requests
RazorSync Software - Search Customer Records
RazorSync Software - Update Customer Records to QuickBooks
RazorSync Software - Manage and Track Technicians
RazorSync Software - Service Items
RazorSync Software - Highest Rated Field Service App - Google Play Store
RazorSync Software - Highest Rated Field Service App - Apple iTunes App Store
View 14 more
RazorSync video
RazorSync Software - iPhone Application
RazorSync Software - Signature Capture and Photos Update Customer Account
RazorSync Software - Work Order Detail with Tax
RazorSync Software - Parts
RazorSync Software - Filter Schedule View by Status
RazorSync Software - Color-Coded Techs and Jobs
RazorSync Software - Unassigned Service Requests
RazorSync Software - Search Customer Records
RazorSync Software - Update Customer Records to QuickBooks
RazorSync Software - Manage and Track Technicians
RazorSync Software - Service Items
RazorSync Software - Highest Rated Field Service App - Google Play Store
RazorSync Software - Highest Rated Field Service App - Apple iTunes App Store

Features

Total features of RazorSync: 98

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling Software
  • Automated Scheduling
  • Automatic Backup
  • Billing & Invoicing
  • Billing Portal
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Client Portal
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Employee Database
  • Employee Management
  • Employee Scheduling Software
  • Equipment Tracking
  • Estimating
  • File Storage
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Handyman Industry
  • For Plumbing Industry
  • GPS
  • Geographic Maps
  • Group Scheduling
  • Hourly Billing
  • Interaction Tracking
  • Inventory Control Software
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Job Costing Software
  • Job Management
  • Job Tracking
  • Labor Forecasting
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Multi-Location
  • Online Booking
  • Online Invoicing
  • Online Payments
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing Software
  • Payroll Management
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Resource Scheduling
  • Routing
  • SMS Messaging
  • Scheduling Software
  • Self Service Portal
  • Service History
  • Task Scheduling
  • Tax Calculation
  • Technician Management
  • Third Party Integrations
  • Time & Attendance
  • Time & Expense Tracking
  • Time Tracking Software
  • Work Order Creation
  • Work Order Management
  • Workflow Management Software

Alternatives

ServiceTitan

4.3
#0 Alternative to RazorSync
ServiceTitan is a cloud-based field service management solution that proudly support irrigation, commercial septic...

QuickBooks Time

4.7
#1 Alternative to RazorSync
QuickBooks Time is an online time & labor management service which allows users to track time from their desk or on the...

Ventus

4.3
#2 Alternative to RazorSync
Vertical Market Software is a fully-integrated service management solution that includes a CRM, job costing, service...

ServiceTrade

4.6
#3 Alternative to RazorSync
ServiceTrade’s applications coordinate office staff and technicians to deliver an amazing customer experience for...

Reviews

Overall rating

4.3 /5
(489)
Value for Money
4.3/5
Features
4.0/5
Ease of Use
4.1/5
Customer Support Software
4.5/5

Already have RazorSync?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 489
Lucine
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

RazorSync is a life saver!

Reviewed on 6/10/2016

RazorSync is a very cohesive product that helps me coordinate my plumbers on all their work orders,...

RazorSync is a very cohesive product that helps me coordinate my plumbers on all their work orders, tasks, my customer database, allows files & pictures to be attached to specific jobs or the customer.

Pros

The map page allows me to coordinate the incoming jobs according to location and also to track my plumbers off their smart phone GPS so I can estimate ETAs for the customers. The Reports tab is also very versatile and I am able to obtain the necessary data I need with just a few clicks!

The Support Staff are all professional and knowledgeable. I usually get answers to questions right away or in a reasonable timeframe.

I love that if RazorSync is down, I still have access to the appointments via our gmail account!

Cons

Support hours are too short - It would be great if they were available so business in all the time zones had access during typical business hours (M-F, 8-5) or longer.

Shawn
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Mobile Scheduling Services

Reviewed on 11/6/2019

Pros

RazorSync helped improve the time spent on scheduling my technicians for their daily work. From a management perspective, the dashboard is a great visual to see where my team is scheduled to perform work. Updating and changing schedules on the fly has been a great feature. Improved productivity for my office and field staff.

Cons

My technicians can easily turn off location tracking in the app.

Alternatives Considered

mHelpDesk and Service Fusion

Reasons for Switching to RazorSync

Simplicity of scheduling. The user interface on a mobile device was simple to use for my techs. Pricing was more favorable than other companies.

Response from RazorSync

So glad RazorSync was able to save you time!! Thank you for making us a partner in your business. Please connect with us if something ever comes up!

Natalie
Overall rating
  • Industry: Facilities Services
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Lots of potential, but not quite there

Reviewed on 11/2/2019

Nice to be able to see (for the most part) where employees are and dispatching works very well. RS...

Nice to be able to see (for the most part) where employees are and dispatching works very well. RS would be a better fit for a company that could use it as designed. Unfortunately, in order to get RS to operate as we need it to to, we have had to make up many complicated and time consuming procedures that offset much of the time savings afforded to those whose business models are more compatible w/ RS's design. The ability to make customizations could potentially solve this issue.

Customer service leaves something to be desired.

Pros

Relatively easy to use.

Inventory management w/ price tiers is useful, but we havent actually used that feature yet.

Cons

Lacks intermediate levels between admin and user. It would be nice if you could supervisors the ability to make WOs w/o giving them access to other sensitive information.

Lacks fields that are visible to management, but not employees (for instance a place to put billing information for jobs that are based on a bid price rather than an hourly labor rate)

Service items are not time stamped which makes them unhelpful for many types of reports.

Not bilingual.

Frequent technical issues including issues w/ GPS.

Breadcrumbs are hard to interpret because you can zoom in enough. Makes it impossible to tell when an employee started and stopped at a given location.

It would be nice to be able to close out multiple WOs that are part of the same service request at the same time/ if it was more friendly for those situations that might only have one line of billing despite multiple people or days of work being required.

Makes you change password too frequently.

Response from RazorSync

Thank you Natalie for your review and feedback, we appreciate it. Please let us know if we can help you with anything.

Denise
Overall rating
  • Industry: Real Estate
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Far and beyond our previous solution

Reviewed on 11/1/2019

We have had a great experience. Support is responsive and helpful. They have helped us with the...

We have had a great experience. Support is responsive and helpful. They have helped us with the development of customizations and have come up with unique ideas to work with our business model.

Pros

Intuitive and user friendly. It is also integrated with Quickbooks for financial statement generation

Cons

Invoice printing, we would prefer batch printing. Work order templates, currently you only have an option to create a template at the service request level.

Response from RazorSync

Thank you very much for that great review Denise! We truly appreciate the opportunity to serve you. If you ever need anything, please feel free to reach out to us!

Erica
Overall rating
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

RazorSync is great for home service industries

Reviewed on 11/1/2019

We have better communication from our on-site technicians to our office personnel. We are able to...

We have better communication from our on-site technicians to our office personnel. We are able to keep better track of jobs, reducing the amount of work orders that are lost as well as increasing customer satisfaction.

Pros

It is easy to use, training took just a few days. The route optimization greatly improves efficiency. Working as a database; it works great to maintain customer information and work orders.

Cons

It would be helpful if the technicians could upload PDF attachments to the mobile app. Would also like to be able to include PDF attachments to invoices.

Response from RazorSync

Thank you Erica! I'm so glad we've been able to assist!! Please reach out if you have any questions, our team is always happy to help!!

Showing 5 reviews of 489 Read all reviews

RazorSync FAQs

Below are some frequently asked questions for RazorSync.

RazorSync offers the following pricing plans:

  • Starting from: US$60.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Pricing Package Plans • Solo, up to 2 users, $40/month (annual plan) • Team, up to 7 users, $115/month (annual plan) • Pro, up to 15 users, $240/month (annual plan) • Enterprise, up to 45 users, $630/month (annual plan) All plans start with a 14-day FREE trial with all the features of the Enterprise package. We recommend you sign up for a Live Demo before beginning your trial. RazorSync offers training and technical support via phone, email and GoToMeeting offering a 14-day free trial and Live Demos to help support your business.

RazorSync has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

RazorSync supports the following languages:

English

RazorSync supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

RazorSync integrates with the following applications:

Google Calendar, Google Maps, Microsoft Outlook, PayPal, QuickBooks Online Advanced, Quickbooks Online

RazorSync offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

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