Lightspeed Retail

Lightspeed Retail

4.1 (967)
Write a Review!
The point of sale you'll love to use.

About Lightspeed Retail

Lightspeed Retail is a complete point of sale (POS) and inventory management tool that simplifies time-consuming tasks like inventory and employee management, so you can focus on taking care of your customers and growing your business. Access detailed sales reports in minutes and easily identify best-selling items or use the built-in customer profiles to provide personalized service that will increase customer loyalty.

Lightspeed Retail Features:

Inventory management
- Easily create product variations such as size, color and material by using the efficient matrix system.
- Combine purchasing, transferring and multiple vendors into one master order.
- Process special orders, layaways and work orders.
- Create, track, and assign serial numbers to products.
- Bundle individual items to sell them as a package.

Free Onboarding & 24/7 Support
- Benefit from a dedicated team who help you get started in a 1:1 session.
- Get live chat, email and phone support with our support heros located around the world.

Employee management
- Intuitive, easy-to-learn interface for your employees.
- Create a simple and logical workflow that suits your business.
- Customizable user permissions give you full control over employees’ access to your system.
- Track sales by employee and access performance reports for your staff.
- Control employee access to information such as refunds, the ability to edit products and pricing, or view sales data.

Reporting
- Track sales and inventory numbers with reports that make it easy to see sales, profits and changes over time.
- Identify opportunities for growth and business improvement.
- Learn which employees are your top performers.
- Get a clear view of your customers’ needs and habits.
- Pull-up end of day reports to access key data that will help you prepare for peak periods and better understand your customers’ needs.
- Access all this data from your device anytime, from anywhere.

Lightspeed Loyalty:
-Highly targeted rewards program with a branded customer-facing web-app to track points. 
-Create automated campaigns via SMS and a drag-and-drop email builder. 

Lightspeed Payments:
-Complete sales and get paid without ever leaving your POS. Game changer.
-Built-in PCI compliance and fraud prevention.

Hardware:
- Integrate your system with hardware such as barcode scanners and cash drawers to reduce checkout times.
- Reduce credit card fraud with EMV.
- Accept all major credit cards and Apple Pay®.

Integrated eCommerce:
- Sell in-store and online with Lightspeed eCommerce
- Get a centralized view of your inventory, customers and sales data across in-store and online channels.

Our network of over 250 integration partners allows you to tailor Lightspeed to your business’ needs


Key benefits of Lightspeed Retail

We're dedicated to building not just the best point of sale, but the best business management tools:

- Desktop & iPad: Process payments on the floor and engage your customers by getting away from the counter.

- Inventory Control: Track your stock, submit purchase orders, and even set up automatic re-order points.

- eCommerce: Extend your retail presence by syncing your existing inventory to your integrated web store.

-Loyalty: Highly targeted rewards program with a branded customer-facing web-app to track points. 

-Payments: everything you need to process sales and get paid in one place.

-Accounting: A seamless integration between your point of sale and accounting software for a painless day at the office.


Images

Lightspeed Retail Software - Lightspeed Retail catalog
Lightspeed Retail Software - Lightspeed Retail supplier market
Lightspeed Retail Software - Lightspeed Retail product details
Lightspeed Retail Software - Lightspeed Retail checkout
View 6 more
Lightspeed Retail video
Lightspeed Retail video
Lightspeed Retail Software - Lightspeed Retail catalog
Lightspeed Retail Software - Lightspeed Retail supplier market
Lightspeed Retail Software - Lightspeed Retail product details
Lightspeed Retail Software - Lightspeed Retail checkout

Not sure about Lightspeed Retail? Compare with a popular alternative

Lightspeed Retail

4.1 (967)
VS.

Starting Price

US$109.00
month
US$69.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

110
75

Integrations

58
44

Ease of Use

4.1 (967)
4.2 (513)

Value for Money

3.9 (967)
3.9 (513)

Customer Service

4.0 (967)
3.7 (513)
Green rating bars show the winning product based on the average rating and number of reviews.

Alternatives

Toast POS

4.2
#1 Alternative to Lightspeed Retail
Toast POS solution is a cloud-based restaurant management platform for restaurant owners to reduce staff & operational...

Shopify Plus

4.8
#2 Alternative to Lightspeed Retail
Shopify Plus is a multi-channel enterprise eCommerce platform for high growth and high volume merchants earning $1M or...

Odoo

4.1
#3 Alternative to Lightspeed Retail
Odoo is a fully-integrated, customizable, and open-source suite of business applications. A majority of the business...

PHP Point of Sale

4.7
#4 Alternative to Lightspeed Retail
PHP Point of Sale is a cloud-based retail POS solution designed for small to mid size businesses that aids with...

Reviews

Overall rating

4.1 /5
(967)
Value for Money
3.9/5
Features
4.0/5
Ease of Use
4.1/5
Customer Support Software
4.0/5

Already have Lightspeed Retail?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 967
Sean
Sean
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

After Two Years - Lightspeed Remains The Best In All Categories

Reviewed on 2019-05-29

Lightspeed has literally saved us 20-30 hours per week. It connects and communicates well with all...

Lightspeed has literally saved us 20-30 hours per week. It connects and communicates well with all of our other systems; including accounting and loyalty platforms.
Their customer and technical support have been extraordinary and have exceeded our expectations. In fact, I think their technical support is the best not just in the point of sale industry but any industry. I find myself wishing other vendors I work with had the same level of support and professionalism.
Lightspeed also listens to their customers; this is evident by requests made in their support area. They actually respond to every request.
As a small business owner, we worry about many things. Lightspeed is not one of them!

Pros

After two other point of sale systems; and after two years using Lightspeed, it is by far the best in all categories.
We had two previous POS systems that fell short in comparison to Lightspeed. Part of our success with Lightspeed is that after two previous point of sale systems; we knew what we really needed and the right questions to ask during the sales process. We submitted specific questions in writing. All of our questions we answered in detail in less than 24-Hours. The sales team knows their products and knew my industry. In fact, most of our distributors catalogs are already pre-loaded into their system.
The transition from our other popular POS was relatively easy, especially in comparison to our previous transition. The Lightspeed team was always there to help and even anticipated needs before I knew them. The inventory system and purchase order system work well.

Cons

The only limitation we have with Lightspeed in related to the fact that we sell a lot of items by weight. This does not create a significant problem for us; but having bulk items accounted for in inventory would be a nice to have. We would love an integrated scale capability. The Lightspeed team was more than willing to help us set up our system to sell bulk items; it works better than another other POS we looked at.

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best POS System in the Business

Reviewed on 2020-05-01

We had two separate Retail POS systems in our organization. One was so antiquated it had to be...

We had two separate Retail POS systems in our organization. One was so antiquated it had to be replaced and the second one was experiencing issues everyday and the support was lousy.

We purchased LightSpeed. I had the Retail Operators go through the setup videos and make decisions on how they wanted to setup the system based on the videos. Then, when the Operators completed their training, I had them configure LightSpeed themselves based on what they learned and the decisions they made. We then entered the inventory and the rest is history. I would recommend LightSpeed to anyone looking for a retail POS no matter what size.

Pros

I have installed numerous POS systems in my 30+ years of experience. LightSpeed is by far the most comprehensive system, yet easiest system to implement and use.

There support mechanism is second to none. If you look your question up in help, there will be documentation to answer your question, and chances are there is a video that walks you step by step through the solution.

If you feel like you want to get live help, there chat mechanism is one of the best, better yet, the support people on the chat are the most patient and knowledgeable support people in the business.

Simply the best.

Cons

I don't have any comments for this section

Alternatives Considered

Bindo POS

Reasons for Choosing Lightspeed Retail

Previous system just was not capable of doing what we purchased it to do.

Switched From

Bindo POS

Reasons for Switching to Lightspeed Retail

Price and product
Alex
Overall rating
  • Industry: Furniture
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Basic functions do work

Reviewed on 2024-03-18

2 basic issues that they have not fixed have ruined my experience with what otherwise could have...

2 basic issues that they have not fixed have ruined my experience with what otherwise could have been a good system. Since I started using LS in 2019, when you receive part of a customers special order the system will put it into sellable inventory not reserved for the customer causing many inventory problems. The 2nd issue started in dec 23, I am no longer able to refund a customers purchase and put it back into inventory. A basic function of any POS system, its now march and still not fixed.

Pros

Fast, all online, easy to import and export between excel

Cons

Basic functions simply do not work and have not been fixed after months to years

Response from Lightspeed

Hello,

We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns.

As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at <[email protected]>.

Thank you,
The Lightspeed Team

Elizabeth
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Fantastic product for any retail business. Excellent value.

Reviewed on 2022-06-06

Overall, I think Lightspeed Retail is an excellent product and very simple for most any retail...

Overall, I think Lightspeed Retail is an excellent product and very simple for most any retail operation. I highly recommend it to colleagues for their POS/Inventory/eCom solutions.

Pros

Creating items and managing retail is very easy through Lightspeed Retail. The reporting features allow you to make great decisions for your business based on accurate data. Anytime I need help with something or am unsure as to how to do something regarding any feature of Lightspeed Retail, support is only a click away through the helpful chat feature. They are almost always immediate to respond and always kind and patient with any question.

Cons

Understanding how retail communicates with eCom is a little intimidating at first and simply took a minute to wrap my head around how it links together. Discounting could be a little more straight forward too but overall ok.

Alternatives Considered

NBC Sports Next

Reasons for Choosing Lightspeed Retail

There was nothing straight forward or easy about Club Prophet and their retail system. Everything was antiquated and reporting was challenging.

Reasons for Switching to Lightspeed Retail

Lightspeed offered everything we need as a whole for our golf operation including tee sheet management, retail, website, marketing, and more.
Verified Reviewer
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Lightspeed at the speed of light!

Reviewed on 2019-11-28

We have had a great experience with Lightspeed. It gives us the reports that we need to run the...

We have had a great experience with Lightspeed. It gives us the reports that we need to run the business efficiently. The waitstaff can easily take orders and payments without any problems.

Pros

Easy setup with great support from staff. Great reporting capability. Easy to set up users, products, etc. Great support staff who will help with any and all issues at any time. Can handle almost any need that a restaurant has.

Cons

Longer learning curve than some other systems but with practice is becomes easy to use.

Alternatives Considered

Clover, TouchBistro and Toast POS

Reasons for Choosing Lightspeed Retail

Square didn't have the flexibility we needed and the cost was too high for the number of order entry ipads we needed.

Switched From

Square Point of Sale
Showing 5 reviews of 967 Read all reviews

Lightspeed Retail FAQs

Below are some frequently asked questions for Lightspeed Retail.

Lightspeed Retail offers the following pricing plans:

  • Starting from: US$109.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Lightspeed Retail Basic: $109/month (billed monthy) or $89/month (billed annually) Core: $179/month (billed monthly) or $149/month (billed annually) Plus: $289/month (billed monthly) or $239/month (billed annually)

Lightspeed Retail has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500

Lightspeed Retail supports the following languages:

Dutch, English, French, German

Lightspeed Retail supports the following devices:

iPad (Mobile)

Lightspeed Retail integrates with the following applications:

7shifts, APPSeCONNECT, Adobe Commerce, Agendrix, Amadeus, Amaka, Ascent360, BevSpot Food and Beverage Management, Birdeye, Bookingplanner, Booxi, Bounce, CXMEngine, Chowly, City Hive, Cloudbeds, CoverManager, Craftable, DataQlick Apps, Flipdish, Formitable, GolfNow, Google Ads, Gourmetmiles, Growzer, Hexa, Homebase, Hostme, Hubtiger Service and Repair Software, Incentivio, Kangaroo, Kimoby, Loyal2, MDWare, Mailchimp, Marketman, Meta for Business, OPERA Cloud, Pepper, Perkville, Planday, QuickBooks Online Advanced, ResNexus, Retail Toolkit, Servmetrics, SevenRooms, Shiftbase, SkuVault, Solink, Stitch Labs, SwiftCount, TapMango, Uberall, WooCommerce, Xero, bike.rent Manager, iZettle, nChannel

Lightspeed Retail offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Lightspeed Retail.