About Lightspeed Retail

Lightspeed Retail is a complete point of sale (POS) and inventory management tool that simplifies time-consuming tasks like inventory and employee management, so you can focus on taking care of your customers and growing your business. Access detailed sales reports in minutes and easily identify best-selling items or use the built-in customer profiles to provide personalized service that will increase customer loyalty.

Lightspeed Retail Features:

Inventory management
- Easily create product variations such as size, color and material by using the efficient matrix system.
- Combine purchasing, transferring and multiple vendors into one master order.
- Process special orders, layaways and work orders.
- Create, track, and assign serial numbers to products.
- Bundle individual items to sell them as a package.

Free Onboarding & 24/7 Support
- Benefit from a dedicated team who help you get started in a 1:1 session.
- Get live chat, email and phone support with our support heros located around the world.

Employee management
- Intuitive, easy-to-learn interface for your employees.
- Create a simple and logical workflow that suits your business.
- Customizable user permissions give you full control over employees’ access to your system.
- Track sales by employee and access performance reports for your staff.
- Control employee access to information such as refunds, the ability to edit products and pricing, or view sales data.

Reporting
- Track sales and inventory numbers with reports that make it easy to see sales, profits and changes over time.
- Identify opportunities for growth and business improvement.
- Learn which employees are your top performers.
- Get a clear view of your customers’ needs and habits.
- Pull-up end of day reports to access key data that will help you prepare for peak periods and better understand your customers’ needs.
- Access all this data from your device anytime, from anywhere.

Lightspeed Loyalty:
-Highly targeted rewards program with a branded customer-facing web-app to track points. 
-Create automated campaigns via SMS and a drag-and-drop email builder. 

Lightspeed Payments:
-Complete sales and get paid without ever leaving your POS. Game changer.
-Built-in PCI compliance and fraud prevention.

Hardware:
- Integrate your system with hardware such as barcode scanners and cash drawers to reduce checkout times.
- Reduce credit card fraud with EMV.
- Accept all major credit cards and Apple Pay®.

Integrated eCommerce:
- Sell in-store and online with Lightspeed eCommerce
- Get a centralized view of your inventory, customers and sales data across in-store and online channels.

Our network of over 250 integration partners allows you to tailor Lightspeed to your business’ needs

Pricing starting from:

US$79.00/year

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Lightspeed Retail

We're dedicated to building not just the best point of sale, but the best business management tools:

- Desktop & iPad: Process payments on the floor and engage your customers by getting away from the counter.

- Inventory Control: Track your stock, submit purchase orders, and even set up automatic re-order points.

- eCommerce: Extend your retail presence by syncing your existing inventory to your integrated web store.

-Loyalty: Highly targeted rewards program with a branded customer-facing web-app to track points. 

-Payments: everything you need to process sales and get paid in one place.

-Accounting: A seamless integration between your point of sale and accounting software for a painless day at the office.

Devices

Business size

S M L

Markets

Australia, Belgium, Canada, Switzerland, France and 3 others, United Kingdom, Netherlands, United States

Supported Languages

Dutch, English, French, German

Pricing starting from:

US$79.00/year

  • Free Version
  • Free Trial
  • Subscription

Images

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Features

Total features of Lightspeed Retail: 119

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Accounting Software
  • Activity Dashboard
  • Activity Management
  • Bar POS Software
  • Barcode / Ticket Scanning
  • Barcode Printing
  • Barcode Recognition
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM Software
  • Cash Management
  • Cataloging/Categorization
  • Channel Management Software
  • Check-in/Check-out
  • Clock In / Out
  • Consignments
  • Contact Database
  • Content Library
  • Content Management System (CMS) Software
  • Cost Tracking
  • Credit Card Management
  • Credit Card Processing
  • Custom Development
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customization
  • Data Import/Export
  • Data Synchronization
  • Digital Signature Software
  • Discount Management
  • Electronic Payments
  • Email Marketing Software
  • Employee Management
  • Employee Self Service
  • Event Scheduling
  • Gift Card Management
  • Inventory Auditing
  • Inventory Control Software
  • Inventory Management Software
  • Inventory Replenishment
  • Inventory Tracking
  • Item Management
  • Kitting
  • Layaway Management
  • Loyalty Program
  • Mail Order
  • Marketing Automation Software
  • Merchandise Management
  • Mobile Access
  • Mobile Commerce
  • Monitoring
  • Multi-Country
  • Multi-Location
  • Multi-Store
  • Online Catalog
  • Order Entry Software
  • Order Management Software
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • Payment Processing Software
  • Payroll Management
  • Performance Management
  • Point of Sale (POS)
  • Price / Margin Management
  • Pricing Management
  • Product Configurator Software
  • Product Identification
  • Product Management Software
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Remote Access/Control
  • Reorder Management
  • Repair Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management Software
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • Role-Based Permissions
  • SEO Management
  • SKU/UPC Codes
  • SSL Security
  • Sales Forecasting Software
  • Sales History
  • Sales Management
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Search/Filter
  • Serial Number Tracking
  • Shopping Cart Software
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Tagging
  • Third Party Integrations
  • Time Clock Software
  • Touch Screen
  • Transaction History
  • Vendor Management Software
  • Warehouse Management Software
  • Work Order Management
  • eCommerce Management

Alternatives

Odoo

4.2
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Cumulus Retail

4.8
#2 Alternative to Lightspeed Retail
Cumulus Retail software is a Celerant retail management solution for small and mid-size retailers. The product helps...

NetSuite

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#3 Alternative to Lightspeed Retail
NetSuite provides organizations with an integrated system of cloud applications that helps them run their business....

Cin7

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#4 Alternative to Lightspeed Retail
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Reviews

Overall rating

4.2 /5
(803)
Value for Money
4.1/5
Features
4.1/5
Ease of Use
4.3/5
Customer Support Software
4.2/5

Already have Lightspeed Retail?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 803
Zondre W.
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great integrated system

Reviewed on 2019-06-14

Lightspeed has been great. We have been using it for over a year and it has met my expectations. ...

Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.

Pros

The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.

Cons

There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.

Steve J.
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A great all-inclusive system

Reviewed on 2021-01-20

Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to...

Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively.

Pros

Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two.

Cons

There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders.

Traci B.
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Lightspeed for Retail

Reviewed on 2021-06-07

We are a brick and mortar Women's Boutique and Formal Wear and have been with Lightspeed for over 5...

We are a brick and mortar Women's Boutique and Formal Wear and have been with Lightspeed for over 5 years. We thoroughly researched many POS systems, before going with our decision and couldn't be happier. The system is easy to set up and use and simple to train employees on. The customer profiles make it easy to customize shopping experiences for all of our customers and stay in contact with them.

Pros

The customer service is excellent and available 24/7, which is critical in our business. The reports Lightspeed generates helps us better gauge sales and thus make better buys more cost effectively.

Cons

None that I can think of or have seen in competitors.

Zach C.
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Frequent Outages

Reviewed on 2020-03-17

Overall, the system provides all that we need. Problem is, we don't know if the system will be...

Overall, the system provides all that we need. Problem is, we don't know if the system will be online when we need it.

Pros

The system ties together items, sales, customers, and sales staff seamlessly. This allows us to dig in and review product performances like never before. Using the matrix feature makes creating items with multiple sizes, colors, and fits easy.

Cons

The system crashes. These past few months have been especially stressful with our busy season approaching. The following list is made up of days in which we were not able to take payment from customers anywhere from a few minutes to a few hours.
Monday March 16, 2020
Wednesday Feb 26, 2020
Saturday Feb 15, 2020
Saturday Feb 1, 2020
Thursday Jan 30, 2020
Saturday Dec 14, 2020
Friday Dec 13, 2020
Friday Dec 6, 2020
Sunday Nov 3, 2019
Monday Sep 30, 2019
Thursday July 18, 2019
Saturday July 13, 2019

We've had an email in, with several followups, to our Lightspeed rep for the reassurance these outages will slow/stop. Unfortunately every email has gone unanswered for over a month now. This lack of communication is very frustrating. We're just waiting for an outage on a weekend during our busy season. Being we are locked into a contract we have no way out but are actively searching for an alternative as to not live in the fear of an outage at any moment.

Lightspeed Payments is another spot to touch on. All told, the switch to Lightspeed Payments would cost our company roughly an extra $7,000/year on top of our current processing costs with Vantiv.

Response from Lightspeed

Hello Zach,

Thank you for your feedback. We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the product and service received. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease.We will have someone from our Customer Success Team reach out to you shortly.

Thank you,

Lightspeed POS

Abdelmalek S.
Overall rating
  • Industry: Food & Beverages
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best POS company

Reviewed on 2021-05-12

Very satisfied, half the price of other direct concurrent and better costumer service

Very satisfied, half the price of other direct concurrent and better costumer service

Pros

The software is easy to use, full of options to help you organize your day to day activities like reporting, inventory, forecasts...etc

Cons

We didn’t use the full options due to the pandemic, however so far we didn’t have anything bad to say about the software

Showing 5 reviews of 803 Read all reviews

Lightspeed Retail FAQs

Below are some frequently asked questions for Lightspeed Retail.

Lightspeed Retail offers the following pricing plans:

Lightspeed Retail has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500

Lightspeed Retail supports the following languages:

Dutch, English, French, German

Lightspeed Retail supports the following devices:

iPad (Mobile)

Lightspeed Retail integrates with the following applications:

APPSeCONNECT, Agendrix, Bike Rental Manager, City Hive, DataQlick Apps, Facebook, Google Ads, Homebase, Hubtiger, Kangaroo, Loyal2, MDWare, Magento Commerce, Mailchimp, Marketman, Perkville, Planday, QuickBooks Online Advanced, Retail Toolkit, SkuVault, Stitch Labs, SwiftCount, TapMango, WooCommerce, Xero, booxi, iZettle, nChannel, uberall

Lightspeed Retail offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

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