--- description: Detailed reviews on Five9 based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Five9 with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Five9 Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [Five9](/software/91276/five9) # Five9 Canonical: https://www.getapp.ca/software/91276/five9 Page: 1 / 21\ Next: [Next page](https://www.getapp.ca/software/91276/five9?page=2) > Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more > > Verdict: Rated **4.2/5** by 487 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Five9 Your Five9 contact center can be up and running in a matter of days, not months or years. All your agents need is a headset and internet. No maintenance costs or hardware investments. No expensive, never-ending integration projects. Free up IT resources. Report on performance in real-time. Five9 takes care of your contact center infrastructure, so you can focus on the success of your company. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 487 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Five9 - **Location**: San Ramon, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$159.00 - **Pricing model**: Other - **Pricing Details**: Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) - **Supported Languages**: English, French, German, Polish, Portuguese, Spanish - **Available Countries**: Brazil, United Kingdom, United States ## Features - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Agent Interface - Alerts/Escalation - Alerts/Notifications - Appointment Management - Archiving & Retention - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Center - CRM Software - Call Center Management - Call Conferencing - Call Disposition - Call List Management - Call Logging ## Integrations (15 total) - Dynamics 365 - Freshdesk - Microsoft Teams - NetSuite - Nextiva - Oracle Service - RingCX - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - SpiceX - Velocify - Zendesk Suite - Zoho CRM - Zoom Phone ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.getapp.ca/directory/107/voip/software) ## Related Categories - [VoIP Software](https://www.getapp.ca/directory/107/voip/software) - [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software) - [IVR Software](https://www.getapp.ca/directory/289/ivr/software) - [Telephony Software](https://www.getapp.ca/directory/294/telephony/software) - [Contact Center Software](https://www.getapp.ca/directory/593/contact-center/software) ## Alternatives 1. [Ringover](https://www.getapp.ca/software/117547/ringover) — 4.7/5 (890 reviews) 2. [DialedIn CCaaS](https://www.getapp.ca/software/104279/callcenternow) — 4.8/5 (335 reviews) 3. [Convoso](https://www.getapp.ca/software/8280/cloud-predictive-dialer) — 4.5/5 (395 reviews) 4. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1789 reviews) 5. [Readymode](https://www.getapp.ca/software/107701/Readymode) — 4.6/5 (145 reviews) ## Reviews ### "Five9 Review" — 5.0/5 > **Ilan** | *September 1, 2022* | Design | Recommendation rating: 8.0/10 > > **Pros**: The ability to tell when calls are coming in and going out is critical to a call center. I've worked at call centers before in the insurance enrollment world in both English and Spanish. Call data tracking matters to keep tons of data secure, while giving accountability to a company should the caller divulge data like their social security number or home address. These are strictly confidential and the call program working right is a major factor. Whether someone is using a script or has general guidelines, the most important aspect is the call itself coming through and not dropping, Five9 is able to record audio crystal clear for later playback. > > **Cons**: If your internet is going in and out the program does take a while to boot up. It also doesn't have any in-built noise reduction or increasing features, so the caller audio may change call to call and cause a need for rapid audio changes depending on the call. > > When I worked at the call center over the web Fivenine was a quickly learnable calling program. It had minimal need for upkeep on my end aside from making sure to refresh the screen if no calls were coming in, so that the screen did not fall asleep due to being a virtual computer system. Actual program updates were also rare, it was fairly statuc and generally reliable. ----- ### "If you want the best..." — 5.0/5 > **Kimber** | *October 1, 2019* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: After several trials with other dialer systems and getting out of a contract with another dialer company, Five9 is simply one of the best systems for large organizations. Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills. Uploading leads is a synch. > > **Cons**: The ability to view agent chat sessions needs to be improved. It appears there is functionality there but in fact, you must log on as the agent to view. Upon doing so, you must kick the agent out of production. > > The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too. ----- ### "A way to communicate," — 3.0/5 > **Bharath** | *December 3, 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: 1. Integeration is easy and convinient of Five9. 2. Customer support team is really helpful and provides timely resolutions. 3. Helps to grab real time records to see calls and chats. > > **Cons**: 1. Laggy in performance. 2. There is no information whenever a call recieved it is automatically started and ended. 3. Sometimes we saw gaps in records data as well. > > Using this as a cloud contact center to make and receive calls and to make records and live tracks of all outbound and inbound calls. ----- ### "Admin Review of Five9" — 4.0/5 > **Ray** | *January 30, 2024* | Wholesale | Recommendation rating: 0.0/10 > > **Pros**: Five9 was hands-on during the setup. Their promises stated that Five9 had everything that we needed. > > **Cons**: What we received is not what we were promised. Limited integration with Salesforce. Support quality is hit or miss. ----- ### "Amazing Change Management Tool" — 5.0/5 > **Lin** | *July 8, 2020* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Five9 support is fantastic, and the UI intuitive enough for the majority of our managers and directors to pick up relatively quickly. We use NICE Engage as well, and this platform is far superior. > > **Cons**: Five9 has not been as widely adopted within our managers as WalkMe had been amongst our general users. The UI is easy to use, but could use some updating. > > We've using Five9 for change management and some of our workforce engagement, and it has been a great experience so far when paired with our learning management system for learning and improvement assignment. The UI is fairly intuitive, so out managers and directors have been quick to pick it up and apply to our growing initiatives. ----- Page: 1 / 21\ Next: [Next page](https://www.getapp.ca/software/91276/five9?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/91276/five9) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data