WalkMe

Transform the User Experience

4.5 /5 (50 reviews) Write a Review!

WalkMe Overview

What is WalkMe?

WalkMe's DAP enables the creation of interactive on-screen sequences that guide and engage users throughout any digital experience. Powered by AI and machine learning, WalkMe's context-intelligent algorithm ensures that the right users receive the right information exactly at the moment of need. With WalkMe, employees are more efficient and productive, and businesses enjoy the full value of their digital assets. WalkMe is used globally by 2,000 enterprises including many Fortune 500 companies.

WalkMe Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Free
Open Source
Subscription
Value for money

WalkMe Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Taiwanese, Thai

Screenshots

WalkMe screenshot: Insights
WalkMe screenshot: Insights WalkMe screenshot: User Onboarding WalkMe screenshot: Engage your users and increase adoption of new features WalkMe screenshot: Automate any repetitive process WalkMe screenshot: Record your users in session to gain valuable visual analytics WalkMe screenshot: Reduce Support Costs

WalkMe Reviews

WalkMe Reviews

Overall rating
4.5
/
5
Excellent
30

Very good
15

Average
4

Poor
1

Terrible
0

Value for Money
3.9
Features
4.4
Ease of Use
3.8
Customer Support
4.6
90% recommended this app
Aaron G.

WalkMe is great for digital adoption - bringing software end users up to speed

Very happy with this software. The WalkMe support team was also amazing!


Verified Reviewer

Extremely robust platform for digital adoption

Customer self-onboarding.

Benefits:
Scalability of new customer onboarding. We were able to onboard customers much faster after deploying WalkMe, allowing CS to focus on renewal and expansion with existing customers.


Verified Reviewer

Ironically, it's incredibly hard to use their product


Cody H.

Costly but very powerful tool!

WalkMe was used to create call outs and on-boarding materials for a SAAS platform, link to documentation, and help increase utilization of product features, in addition to utilizing NPS data gathering.


Elisabeth H.

Do anything you can imagine!

We originally purchased WalkMe to use when onboarding new users. We soon discovered we could use it for dozens of other things. For example, we’ve used it to let users know “Hey, we’re aware of this bug,” to avoid a zillion support requests. We’ve used it to run surveys, highlight new features, everything. I can’t imagine working without WalkMe.


Aaron G.
Industry: Computer Software
Company size: 13-50 Employees

WalkMe is great for digital adoption - bringing software end users up to speed

Used Weekly for 6-12 months
Reviewed on 8/6/2019
Review Source: Capterra

Very happy with this software. The WalkMe support team was also amazing!

Pros

My company used this software for a about 8 months to a year. We integrated Walk Me into our proprietary platform in order to help our web design agencies and their end users to better use our software, to become more self sufficient when using the platform, and to help make our platform more intuitive. The WalkMe interactive digital walk throughs made it extremely simple for customers to learn the ins and outs of our platform without our support team getting engaged. This software saved our support team significant time and energy!

Cons

Managing the Walk Me software can be difficult in a situation which requires constant updates to the digital walk throughs - during periods in which our platform was undergoing significant changes. However, though the process of updating our library of walk throughs was tedious, it allowed our end users to become familiar with platform updates very quickly with limited engagement from support staff.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Verified Reviewer
Industry: Computer Software
Company size: 51-200 Employees

Extremely robust platform for digital adoption

Used Weekly for 6-12 months
Reviewed on 12/20/2018
Review Source: Capterra

Customer self-onboarding.

Benefits:
Scalability of new customer onboarding. We were able to onboard customers much faster after deploying WalkMe, allowing CS to focus on renewal and expansion with existing customers.

Pros

WalkMe has a ton of functionality to allow you to create walk throughs and other types of dynamic user education. I love how easy it is to integrate outside content like videos, help desk articles, webpages, etc. with your custom walk throughs.

Probably my favorite thing about walk me is that Customer Success and UX can use the platform to implement super detailed user education without needing to involve engineering much at all. In my experience, user education often gets deprioritized next to new feature development and bug fixes, so things like in-app onboarding and tool tips only get built when there's a bit of extra capacity, and it rarely is able to keep up with the evolution of the product. With WalkMe, the teams focused on customer success and experience can quickly implement the changes they want without involving half the company.

Cons

It is a very robust platform, so learning all the functionality takes time. Unless you're a javascript and CSS pro, you will probably struggle with getting the jQuery selectors right and the CSS exactly how you want the experience to look and feel. The out-of-the box features will get you 90% of the way there though.

Response from WalkMe

Thank you for your thoughtful feedback on your WalkMe experience! We¿re glad to hear that our Digital Adoption Platform has helped scale your customer on-boarding efforts and beyond. It¿s also great to learn that WalkMe has enabled your Customer Success and UX teams to drive the value of your product to your customers. WalkMe is indeed a very robust platform, and for this matter we¿ve designed our Center of Excellence -- University, Community, and Playbooks -- to provide customers with a plethora of resources and templates to maximize the use of our platform and make it easy for our customers to customize content. We'll also continue to simplify our product in 2019. If you¿d like to learn me more about our Center of Excellence, or if you have any questions, please email us at [email protected] Thanks again!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Company size: 51-200 Employees

Ironically, it's incredibly hard to use their product

Used Monthly for 6-12 months
Reviewed on 7/12/2018
Review Source: Capterra

Pros

This can be very powerful software if set up properly. We were able to do advanced tutorials, though it took professional services to set it up for us. We found it the most powerful in the market from a feature standpoint.

Cons

hard to use. WalkMe is a software that makes it easy to show visitors how to use any product. Unfortunately their product is prohibitively hard to use.

They have set up a "walkme university" and require 10 hours of training and watching videos just to get started.

They typically give you a CSM for 3 months to help you onboard and throw in free professional services because most things are too hard to figure out.

Response from WalkMe

Pleasure to meet you, and thank you for sharing your feedback on WalkMe. I'm glad to hear that WalkMe is helping your organization with feature adoption, but disappointed to hear that you're experiencing difficulties using the platform. As this experience is atypical for our customers, I'd love to better understand some of the issues if you'd be open to a discussion. In regards to our Customer Support, the team is available 24/7 and is typically able to solve or escalate most issues fairly quickly. Please email us at [email protected] so we can learn more. Looking forward to discussing with you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Cody H.
Industry: Internet
Company size: Self Employed

Costly but very powerful tool!

Used Weekly for 2+ years
Reviewed on 3/12/2020
Review Source: Capterra

WalkMe was used to create call outs and on-boarding materials for a SAAS platform, link to documentation, and help increase utilization of product features, in addition to utilizing NPS data gathering.

Pros

WalkMe is an incredibly powerful tool that allows deep integration with your website or software.

Cons

This product is very costly, putting it out of reach for most small businesses.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Elisabeth H.
Industry: Computer Software
Company size: 13-50 Employees

Do anything you can imagine!

Used Daily for 2+ years
Reviewed on 8/1/2019
Review Source: Capterra

We originally purchased WalkMe to use when onboarding new users. We soon discovered we could use it for dozens of other things. For example, we’ve used it to let users know “Hey, we’re aware of this bug,” to avoid a zillion support requests. We’ve used it to run surveys, highlight new features, everything. I can’t imagine working without WalkMe.

Pros

It’s amazingly versatile. Need to show users how to do something? Easy. Need to pop up messages about system status? You got it. Want to highlight a new feature? Done. Need to remind someone their fees are overdue? Done. You can do almost anything you can imagine with this system!!

Cons

Our only complaint is really our own fault. The system relies on static “tags” that our software doesn’t have. We have been totally able to work around it, though, using visible elements on the screen.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.1/10
Based on 50 user ratings
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WalkMe Pricing

WalkMe Pricing

Starting from
N/A
Free Trial
Free
Open Source
Subscription
Value for money
Value for Money
3.9/5
Based on 50 user ratings
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WalkMe Features

WalkMe Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Permission Management
Real Time Data
Real Time Monitoring
Reporting & Statistics
Role-Based Permissions
Third Party Integration
Workflow Management
Features
4.4/5
Based on 50 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for WalkMe

Additional information for WalkMe

Key features of WalkMe

  • Absence management
  • Activity dashboard
  • Analytics
  • Analytics
  • Automation
  • Center of Excellence
  • Change Management
  • Chatbot
  • Churn management
  • Conversion optimization tools
  • Cross browser support
  • Customer experience management
  • Customer segmentation
  • Customizable reporting
  • Customizable templates
  • Data import/export
  • Data synchronization
  • Engagement analytics
  • Enterprise-Class Security
  • Event tracking
  • Event triggered actions
  • Feedback management
  • Filtered views
  • Graphical data presentation
  • In-app guidance
  • Knowledge base
  • Lead management
  • Lead nurturing
  • Market segmentation
  • Mobile
  • Monitoring
  • Multi language
  • Onboarding
  • Performance reports
  • Planning tools
  • Playbooks
  • Preview functionality
  • Process automation
  • Real time analytics
  • Real time data
  • Real time monitoring
  • Reporting & statistics
  • Rich text editor
  • Self Hosted
  • Surveys and feedback
  • Trend analytics
  • User activity monitoring
  • Visitor tracking
  • Visual analytics
  • Walk-Thrus

Benefits

Benefits for Customer Support Managers:

- Reduce incoming support requests
- Increase self-service & adoption
- Lower customer service costs
- Ensure customers have a simple, smooth and burden-free online experience
- Eliminate customer confusion on your website
- Reduce customer frustration of waiting for assistance
- Shorten the time it takes for support personnel to handle incoming requests
- Strengthen your company’s support reputation

Benefits for Training Professionals :

- Accelerate employee time to competence
- Improve training effectiveness
- Ensure a lasting impact on employee productivity
- Reduce (direct and indirect) training costs
- Enable employees to learn as they work
- Works perfectly as an onboarding tool in the move to new software
- Reduce help-desk requests
- Reduce employee errors / improve performance accuracy and efficiency
- Remove the need for employees to get slowed down focusing on the technical aspects of operating the software
-Ensure data validation and integrity

Benefits for Sales Management:

- Accelerate sales employee time to competence
- Remove the barriers of entry for employees to a new CRM system – cut the learning curve and lower switching costs
- Increase sales productivity
- Reduce CRM onboarding and training time and costs
- Simplify CRM usage
- Free your sales team having to focus on the technical aspects of operating CRM software
- Increase sales team productivity and reduce errors

Benefits for SaaS Providers:

-Drive product adoption and engagement
-Track and analyze obstacles to improve customer experience
-Increase free-to-paid conversions
- Reduce churn
- Easily highlight new features
- Lower acquisition costs
- Reduce training and customer service costs
- Easily onboard trial users and “be there” with existing customers
- Ensure customers have a simple, smooth and burden-free experience with your software
- Increase usability, and eliminate confusion and frustration
- Enable your customers to focus on what they want to do using your software, and not be confused on how to do them
- Empower customer to self-task successfully even through the most complex processes
- No need for tedious Q&A pages, instructional videos and tutorials

Benefits for UX Managers:

- Enable your users to focus on what they want to do on the site, and not be confused on how to do them
- Improve conversion rates
- Easily promote new and advanced features
- Increase user long-term value
- Reduce churn
- Provide a user experience that is simple, intuitive and personalized
- Increase user satisfaction, loyalty and productivity

WalkMe FAQs

WalkMe FAQs

Below are some frequently asked questions for WalkMe.

Q. What type of pricing plans does WalkMe offer?

WalkMe offers the following pricing plans:

Pricing model: Free, Open Source, Subscription

Free Trial: Available

Q. What are the main features of WalkMe?

WalkMe offers the following features:

  • Absence management
  • Activity dashboard
  • Analytics
  • Analytics
  • Automation
  • Center of Excellence
  • Change Management
  • Chatbot
  • Churn management
  • Conversion optimization tools
  • Cross browser support
  • Customer experience management
  • Customer segmentation
  • Customizable reporting
  • Customizable templates
  • Data import/export
  • Data synchronization
  • Engagement analytics
  • Enterprise-Class Security
  • Event tracking
  • Event triggered actions
  • Feedback management
  • Filtered views
  • Graphical data presentation
  • In-app guidance
  • Knowledge base
  • Lead management
  • Lead nurturing
  • Market segmentation
  • Mobile
  • Monitoring
  • Multi language
  • Onboarding
  • Performance reports
  • Planning tools
  • Playbooks
  • Preview functionality
  • Process automation
  • Real time analytics
  • Real time data
  • Real time monitoring
  • Reporting & statistics
  • Rich text editor
  • Self Hosted
  • Surveys and feedback
  • Trend analytics
  • User activity monitoring
  • Visitor tracking
  • Visual analytics
  • Walk-Thrus

Q. Who are the typical users of WalkMe?

WalkMe has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Public Administrations

Q. What languages does WalkMe support?

WalkMe supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Taiwanese, Thai

Q. What type of pricing plans does WalkMe offer?

WalkMe has the following pricing plans:

Free, Open Source, Subscription

Q. Does WalkMe support mobile devices?

We do not have any information about what devices WalkMe supports

Q. What other apps does WalkMe integrate with?

WalkMe integrates with the following applications:

AlayaCare, Saba Learning, Toonimo

Q. What level of support does WalkMe offer?

WalkMe offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials