WalkMe

WalkMe

Transform the User Experience

4.4/5 (42 reviews)

WalkMe Overview

WalkMe™ pioneered the Digital Adoption Platform (DAP) to transform the user experience in today’s overwhelming digital world. Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe’s transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website. Founded in 2011, WalkMe software is used by more than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies.

Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Open Source
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, Europe and 5 others, Germany, India, Japan, Latin America, Mexico

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

WalkMe Reviews

Overall rating
4.4/5
88% positive reviews
24
Excellent
13
Very good
3
Average
1
Poor
1
Terrible

Extremely robust platform for digital adoption

Used Weekly for 6-12 months
Reviewed on 12/20/2018
Review Source: Capterra

Customer self-onboarding.

Benefits:
Scalability of new customer onboarding. We were able to onboard customers much faster after deploying WalkMe, allowing CS to focus on renewal and expansion with existing customers.

Pros

WalkMe has a ton of functionality to allow you to create walk throughs and other types of dynamic user education. I love how easy it is to integrate outside content like videos, help desk articles, webpages, etc. with your custom walk throughs.

Probably my favorite thing about walk me is that Customer Success and UX can use the platform to implement super detailed user education without needing to involve engineering much at all. In my experience, user education often gets deprioritized next to new feature development and bug fixes, so things like in-app onboarding and tool tips only get built when there's a bit of extra capacity, and it rarely is able to keep up with the evolution of the product. With WalkMe, the teams focused on customer success and experience can quickly implement the changes they want without involving half the company.

Cons

It is a very robust platform, so learning all the functionality takes time. Unless you're a javascript and CSS pro, you will probably struggle with getting the jQuery selectors right and the CSS exactly how you want the experience to look and feel. The out-of-the box features will get you 90% of the way there though.

Response from WalkMe

Thank you for your thoughtful feedback on your WalkMe experience! We¿re glad to hear that our Digital Adoption Platform has helped scale your customer on-boarding efforts and beyond. It¿s also great to learn that WalkMe has enabled your Customer Success and UX teams to drive the value of your product to your customers. WalkMe is indeed a very robust platform, and for this matter we¿ve designed our Center of Excellence -- University, Community, and Playbooks -- to provide customers with a plethora of resources and templates to maximize the use of our platform and make it easy for our customers to customize content. We'll also continue to simplify our product in 2019. If you¿d like to learn me more about our Center of Excellence, or if you have any questions, please email us at [email protected] Thanks again!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Vince P.

WalkMe Review

Used Daily for 6-12 months
Reviewed on 9/8/2017
Review Source: Capterra

WalkMe is a pretty simple and creative tool to use to target your audience. It has benefited us in making it much easier to target our audience to download and use our services!

We have received great customer support, which has helped us every bit of the way.

WalkMe is definitely worth every cent with all of the feature reach functionality you receive!

Pros

WalkMe has a great resource management dashboard . Easy-to-use dashboard.
I can create customized walk-throughs for our customers to utilize to learn different tasks within the software.

Overall WalkMe is just a fun and easy product to use.
Connecting with my customers resources feels very rewarding, and is a HUGH Benefit for us.

It keeps us connected to our customers and meeting there needs.

Cons

Getting implemented was a bit tricky for us. It took longer than expected probably because our business and our process in general are a bit more difficult for others to grasp. You do need to have patience because you do need to build everything from scratch but once you are up and running that is when the fun begins. At least that was the case for us.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Clinton B.

Good idea, has some improvements coming

Used Daily for 2+ years
Reviewed on 10/4/2018
Review Source: Capterra

overall this experience has been well worth the price. We have added a lot of training material that continues to help our customers with learning the software and being updated on changes.

Pros

Recently they have added new features that make it easier to manage the walkthrus, etc.

Cons

The reporting used to do real time for shoutouts, etc. but now it takes 24 hours for it to kick in on the reporting analytics

Response from WalkMe

Thank you for taking the time to write this review, Clinton. It¿s wonderful to hear you have found our Digital Adoption Platform to be so useful for training your customers and helping them learn your software. We have some exciting updates within our tracking and analytics coming very soon... stay tuned and please don't hesitate to email the WalkMe Community at [email protected] with any questions or concerns. Thanks again, Clinton!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Pete P.

WalkMe is a nice tool to help clients navigate your website.

Used Daily for 1+ year
Reviewed on 5/4/2018
Review Source: Capterra

Pros

Easy setup, user friendly. WalkMe was used to enhance our client experience with our rather difficult to navigate user platform. It allows the user to select what they want to do and then be "walked-through" a step by step process to reach that goal.

Cons

We had to abandon WalkMe in favor of a live chat system as our platform changed so frequently, the navigation steps got outdated quickly and required constant review and reassessment.

Response from WalkMe

Thank you for your thoughtful feedback on your WalkMe experience, Pete. It¿s great to hear that our platform was able to help your clients navigate your website and improve the client experience altogether. We are bummed to hear that the constant change was impacting scalability! We hope there¿s an opportunity to reevaluate in the future, as your product changes and we continue to evolve. Thank you for sharing.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Top tool for creating interactive user onboarding

Used Daily for 1+ year
Reviewed on 2/18/2019
Review Source: Capterra

It really helps us onboard our new users. Even those who are not willing to give it a go once they register for the first time, they can launch it later through the WalkMe menu. We definitely see positive effects of having WalkMe.

Pros

With new Smart Walk-Thrus it is easier than ever to create a desired flow. I like the ability to style almost everything as I would like it to appear in the app (although you must have a good CSS knowledge too).

Cons

Some things are harder to do but improving, like it was to manage existing content but then the folders were introduced to make it easier. So many room for improvements which does not mean the tool is not good, it's just means that they are on a good track to make it even better.

Very pricey... there should be some lighter, start-up packages.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
User Recommendation
8.1/10
Based on 42 reviews
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WalkMe Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Open Source
Subscription
Value for money
Value for Money
4/5
Based on 42 reviews
Compare value for money rating with alternatives

WalkMe Features

  • API
  • Activity Dashboard
  • Data Import/Export
  • Monitoring
  • Real Time Data
  • Real Time Monitoring
  • Reporting & Statistics

  • Access Control
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Auditing
  • Automatic Notifications
  • Collaboration Tools
  • Drag & Drop Interface
  • Projections
  • Real Time Reporting
  • SSL Security
  • Third Party Integration
  • Workflow Management

Additional information for WalkMe

Key features of WalkMe

  • Absence management
  • Activity dashboard
  • Analytics
  • Analytics
  • Automation
  • Center of Excellence
  • Change Management
  • Chatbot
  • Churn management
  • Conversion optimization tools
  • Cross browser support
  • Customer experience management
  • Customer segmentation
  • Customizable reporting
  • Customizable templates
  • Data import/export
  • Data synchronization
  • Engagement analytics
  • Enterprise-Class Security
  • Event tracking
  • Event triggered actions
  • Feedback management
  • Filtered views
  • Graphical data presentation
  • In-app guidance
  • Knowledge base
  • Lead management
  • Lead nurturing
  • Market segmentation
  • Mobile
  • Monitoring
  • Multi language
  • Onboarding
  • Performance reports
  • Planning tools
  • Playbooks
  • Preview functionality
  • Process automation
  • Real time analytics
  • Real time data
  • Real time monitoring
  • Reporting & statistics
  • Rich text editor
  • Self Hosted
  • Surveys and feedback
  • Trend analytics
  • User activity monitoring
  • Visitor tracking
  • Visual analytics
  • Walk-Thrus

Benefits

Benefits for Customer Support Managers:

- Reduce incoming support requests
- Increase self-service & adoption
- Lower customer service costs
- Ensure customers have a simple, smooth and burden-free online experience
- Eliminate customer confusion on your website
- Reduce customer frustration of waiting for assistance
- Shorten the time it takes for support personnel to handle incoming requests
- Strengthen your company’s support reputation

Benefits for Training Professionals :

- Accelerate employee time to competence
- Improve training effectiveness
- Ensure a lasting impact on employee productivity
- Reduce (direct and indirect) training costs
- Enable employees to learn as they work
- Works perfectly as an onboarding tool in the move to new software
- Reduce help-desk requests
- Reduce employee errors / improve performance accuracy and efficiency
- Remove the need for employees to get slowed down focusing on the technical aspects of operating the software
-Ensure data validation and integrity

Benefits for Sales Management:

- Accelerate sales employee time to competence
- Remove the barriers of entry for employees to a new CRM system – cut the learning curve and lower switching costs
- Increase sales productivity
- Reduce CRM onboarding and training time and costs
- Simplify CRM usage
- Free your sales team having to focus on the technical aspects of operating CRM software
- Increase sales team productivity and reduce errors

Benefits for SaaS Providers:

-Drive product adoption and engagement
-Track and analyze obstacles to improve customer experience
-Increase free-to-paid conversions
- Reduce churn
- Easily highlight new features
- Lower acquisition costs
- Reduce training and customer service costs
- Easily onboard trial users and “be there” with existing customers
- Ensure customers have a simple, smooth and burden-free experience with your software
- Increase usability, and eliminate confusion and frustration
- Enable your customers to focus on what they want to do using your software, and not be confused on how to do them
- Empower customer to self-task successfully even through the most complex processes
- No need for tedious Q&A pages, instructional videos and tutorials

Benefits for UX Managers:

- Enable your users to focus on what they want to do on the site, and not be confused on how to do them
- Improve conversion rates
- Easily promote new and advanced features
- Increase user long-term value
- Reduce churn
- Provide a user experience that is simple, intuitive and personalized
- Increase user satisfaction, loyalty and productivity

WalkMe FAQs

Below are some frequently asked questions for WalkMe.

Q. What type of pricing plans does WalkMe offer?

WalkMe offers the following pricing plans:

Pricing model: Free, Open Source, Subscription

Free Trial: Available

Q. What are the main features of WalkMe?

WalkMe offers the following features:

  • Absence management
  • Activity dashboard
  • Analytics
  • Analytics
  • Automation
  • Center of Excellence
  • Change Management
  • Chatbot
  • Churn management
  • Conversion optimization tools
  • Cross browser support
  • Customer experience management
  • Customer segmentation
  • Customizable reporting
  • Customizable templates
  • Data import/export
  • Data synchronization
  • Engagement analytics
  • Enterprise-Class Security
  • Event tracking
  • Event triggered actions
  • Feedback management
  • Filtered views
  • Graphical data presentation
  • In-app guidance
  • Knowledge base
  • Lead management
  • Lead nurturing
  • Market segmentation
  • Mobile
  • Monitoring
  • Multi language
  • Onboarding
  • Performance reports
  • Planning tools
  • Playbooks
  • Preview functionality
  • Process automation
  • Real time analytics
  • Real time data
  • Real time monitoring
  • Reporting & statistics
  • Rich text editor
  • Self Hosted
  • Surveys and feedback
  • Trend analytics
  • User activity monitoring
  • Visitor tracking
  • Visual analytics
  • Walk-Thrus

Q. Who are the typical users of WalkMe?

WalkMe has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does WalkMe support?

WalkMe supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Q. What type of pricing plans does WalkMe offer?

WalkMe has the following pricing plans:

Free, Open Source, Subscription

Q. Does WalkMe support mobile devices?

We do not have any information about what devices WalkMe supports

Q. What other apps does WalkMe integrate with?

WalkMe integrates with the following applications:

AlayaCare, CrunchTime, Toonimo

Q. What level of support does WalkMe offer?

WalkMe offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials