--- description: Detailed reviews on Usersnap based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Usersnap with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Usersnap Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Review Management Software](/directory/575/feedback-and-reviews-management/software) > [Usersnap](/software/91251/usersnap) # Usersnap Canonical: https://www.getapp.ca/software/91251/usersnap Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/91251/usersnap?page=2) > Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. > > Verdict: Rated **4.8/5** by 48 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Usersnap 1\) Collect feedback and bug reports where they happen. Collect it inside your web application/website. 2) Users can submit visual feedback directly in the browser (as a screenshot or screen recording). Add comments without training and submit it. No extra licenses for submitters needed. 3) Stay with your existing solutions: Usersnap integrates with a wide range of project management tools (Jira Software, Trello, Asana, etc), bug trackers and customer care solutions (Zendesk, Intercom, Jira ServiceDesk) 4) Cloud-based solution, no maintenance costs needed. 5) Used by well-known brands like Microsoft, Canva, Hawaiian Airlines, and Instacart. https://usersnap.com ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 48 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Usersnap - **Location**: Linz, Austria - **Founded**: 2013 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Pricing starts at 99 USD/month (paid annually). All other information can be found at https://usersnap.com/pricing - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Croatian, Czech, English, French, German, Hungarian, Italian, Japanese, Korean, Spanish, Turkish - **Available Countries**: Australia, Austria, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Anonymous Feedback - Assignment Management - Audit Trail - Backlog Management - Bug Tracking Software - Bug/Issue Capture - Chat/Messaging - Collaboration Tools - Commenting/Notes - Communication Management - Continuous Feedback - Customer Experience Management - Customer Segmentation - Customizable Branding - Customizable Fields - Customizable Forms ## Integrations (34 total) - ActiveCollab - Aha\! - Airtable - Asana - Axosoft - Basecamp - Businessmap - ClickUp - Drupal - Evernote Teams - GitHub - GitLab - Google Analytics 360 - Intercom - JIRA Service Management ... and 19 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [Review Management Software](https://www.getapp.ca/directory/575/feedback-and-reviews-management/software) ## Related Categories - [Review Management Software](https://www.getapp.ca/directory/575/feedback-and-reviews-management/software) - [Bug Tracking Software](https://www.getapp.ca/directory/1003/bug-tracking/software) - [Issue Tracking Software](https://www.getapp.ca/directory/580/issue-tracking/software) - [Customer Experience Software](https://www.getapp.ca/directory/601/customer-experience/software) - [360 Degree Feedback Software](https://www.getapp.ca/directory/1007/360-degree-feedback/software) ## Alternatives 1. [Trustpilot](https://www.getapp.ca/software/113149/trustpilot) — 4.5/5 (1204 reviews) 2. [Birdeye](https://www.getapp.ca/software/112535/birdeye) — 4.7/5 (704 reviews) 3. [eShoppingAdvisor](https://www.getapp.ca/software/2076741/eshoppingadvisor) — 5.0/5 (20 reviews) 4. [Swell](https://www.getapp.ca/software/118523/swell-cx) — 4.6/5 (357 reviews) 5. [Weave](https://www.getapp.ca/software/121867/weave) — 4.3/5 (669 reviews) ## Reviews ### "Very simple and cool user feedback tool" — 5.0/5 > **Yuval** | *July 16, 2019* | Financial Services Software | Recommendation rating: 8.0/10 > > **Pros**: Very easy to integrate into our solution and also simple and easy to customize > > **Cons**: Still have not grasped its full feature set. Could use better customer success team. ----- ### "An easy to use product with great results" — 5.0/5 > **Maria** | *November 18, 2019* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: This product helped us streamline our internal QA and UAT processes as it allowed users of all kinds of backgrounds to provide feedback on web development. We often struggle with client's resistance to use platforms for feedback, but as usersnap integrates to the staging website for review, our clients can send feedback as they encounter issues, and we benefit from knowing exactly where the issue was found. + it allows the project managers to see the progress on tickets and it is extremely simple for the developers to categorize them. > > **Cons**: It has been great in general\! The only parts that we could use a different feature, would be to show broken linked objects, such as a button' connection to annother page > > We loved the easy to use interface, and the project visibility it gave us ----- ### "Great Product In the Right Circumstances" — 4.0/5 > **Michael** | *May 16, 2019* | Government Administration | Recommendation rating: 7.0/10 > > **Pros**: Usersnap gives your customers and easy way to give you feedback about your website. It can be hard to explain via email your feedback about a visual thing such as a website. Usersnap allows someone to give us visual feedback. > > **Cons**: Usersnap itself is great. The biggest downside is that customers don't always use it for the purpose intended. > > Great. It does what it claims to do. I see a huge value in using it for website reviews during the design and development process; even more so than for ongoing feedback from website visitors. ----- ### "Awesome Tool for Bug Submission" — 5.0/5 > **Eric** | *March 21, 2019* | Retail | Recommendation rating: 10.0/10 > > **Pros**: - Easy to use widget to embed on site. - Easy to customize who sees the widget so only employees can - Makes submitting bug reports as easy as 3 clicks. - Integrations with services like Zapier allows endless posiblities. - Tools for drawing and pointing out specific areas. > > **Cons**: I really don't have many complaints about this tool. It's easy to use, the interface is nice and straight forward. I highly recommend this tool for any software companies who encourage bug reports from employees. ----- ### "Super Easy To Use, Facilitates QA Process" — 5.0/5 > **Rachel** | *December 10, 2018* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I'm a technical project manager, not a developer and I love using it. It's really faciliated our QA process. It integrates seamlessly with all of the major project management tools and works well with teams. If I ever have an issue and need to contact support, they are very responsive and helpful. > > **Cons**: There have been a few hiccups or features I wanted, but they seem to add the features and fix the hiccups. > > It has improved our process immensely. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/91251/usersnap?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/91251/usersnap) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data