NueMD

NueMD

Medical billing, scheduling and electronic health record (EHR) software. Your complete practice management solution.

4.4/5 (452 reviews)

NueMD Overview

What is NueMD?

NueMD is cloud-based, freeing practices from the burden of implementing, maintaining and upgrading software. Delivered over a secure Internet connection, the software operates independently of the web browser and thereby avoids many security risks that its browser-based competitors face. NueMD proudly claims over 7,000 providers representing nearly 100 specialties as customers.

NueMD should make the short list of any organization that is focused on improving their revenue cycle management. Practices that favor Apple computers can run NueMD on the Mac OS. Of course, the product also supports Windows environments.

NueMD Overview

Pricing

Starting from
$149.00/month

Pricing options

Free Trial
Subscription
Value for money

Standard packages start at $149 per month, per provider. Ask about special pricing.


NueMD Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Screenshots

NueMD screenshot: NueMD Home Screen
NueMD screenshot: NueMD Home Screen NueMD screenshot: NueMD Appointment Scheduler NueMD screenshot: NueMD Patient Registration NueMD screenshot: NueMD Patient Tickets NueMD screenshot: NueMD Claims Processing NueMD screenshot: NueMD EHR NueMD screenshot: NueMD Reports & Analysis NueMD screenshot: Android EHR NueMD screenshot: iOS Appointments

NueMD Reviews

NueMD Reviews

Overall rating
4.4
/
5 452 reviews
Excellent
298

Very good
103

Average
28

Poor
9

Terrible
14

Value for Money
3.9
Features
4.2
Ease of Use
4.4
Customer Support
4.3
89% recommended this app
Verified Reviewer

Fast set up and implementation

Just like everyone else I was very skeptical with choosing a billing software. I feel that it is an important decision especially for a growing clinic. I choose NueMd because of its ease of use and training available. They help you to set up your business information as well as answer questions along the way. There is always someone available to help in the chat or they are very prompt to return your phone call.


Stephanie H.

User Friendly Software with Great Pricing Options

I found this software for a client that wanted to use a software that would integrate with their existing Practice Fusion EHR and after some research, we chose NueMD for this practice. This software is very user friendly. I was able to set up the system with the little assistance needed from their training department. However, the training staff was very friendly and helpful! I was so impressed with this software and its support staff, that I have since switched to this software for my own billing company.
One appealing consideration for this software for me was their pricing options. The monthly fee is based on your EDI usage, not by provider or user. This is great for companies like mine that services smaller groups. It is nice not to have to spend as much for the client that only does 20 billings in a month vs a client that does over 500 billings in a month.
They also have a built-in clearing house that you are required to use. I will admit, I was a bit put off by this at first. I had used the same clearing house for most of my career! I was hesitant to leave them, but it was unwarranted. The NueMD clearing house is actually a great feature. It is very time efficient to have the EDI tracking automatically noted right into your claim. And the cost is included in the monthly fee, so that was another expense that was done away with! Not only do I now pay less for each client than I did before, I no longer have the additional clearinghouse fee.
The training and setup fees are also VERY reasonable. They also go at your speed for the training. After 15 years of setting up various billing softwares, I was not wanting to sit through two weeks of training that was unnecessary. While they DO offer the full on training for staff that does not have extensive software knowledge, they were willing to work with me and set up my training to my specific questions and verifying that the setup I did was correct. For me, this was a huge plus that was not offered by other companies.
I will say that it does lack some bells and whistles and I cannot speak of the EHR component as I do not utilize that service, but overall it is a great billing software and I would definitely recommend them! I made the switch 6 months ago now and my client has been on for 9 months. We are both very happy with our choice in this product.


Brittany G.

Great before Advanced MD took over


Carla F.

Not intuitive - NOT designed for Medical Doctors

Make a list of the basic task the doctor does to complete a chart. Then ask them to show you how they perform that task. Don't be like me and take for granted that a doctor can pull up a med, and see the mg dosing, or use a simple auto correct, or upload and save a form without waiting so long it delays your intake. Perhaps choose another software that is actually designed for medical doctors.


Kimar D.

NueMD. The answer to my PM needs.


Verified Reviewer
Industry: Medical Practice

Fast set up and implementation

Reviewed on 9/24/2014
Review Source: GetApp

Just like everyone else I was very skeptical with choosing a billing software. I feel that it is an important decision especially for a growing clinic. I choose NueMd because of its ease of use and training available. They help you to set up your business information as well as answer questions along the way. There is always someone available to help in the chat or they are very prompt to return your phone call.

Pros

Training, multiple users, access anywhere with an Internet connection, fast set up and implementation.

Cons

Learning a new software.

Stephanie H.
Industry: Financial Services
Company size: 2-10 Employees

User Friendly Software with Great Pricing Options

Used Daily for 6-12 months
Reviewed on 2/21/2017
Review Source: SoftwareAdvice

I found this software for a client that wanted to use a software that would integrate with their existing Practice Fusion EHR and after some research, we chose NueMD for this practice. This software is very user friendly. I was able to set up the system with the little assistance needed from their training department. However, the training staff was very friendly and helpful! I was so impressed with this software and its support staff, that I have since switched to this software for my own billing company.
One appealing consideration for this software for me was their pricing options. The monthly fee is based on your EDI usage, not by provider or user. This is great for companies like mine that services smaller groups. It is nice not to have to spend as much for the client that only does 20 billings in a month vs a client that does over 500 billings in a month.
They also have a built-in clearing house that you are required to use. I will admit, I was a bit put off by this at first. I had used the same clearing house for most of my career! I was hesitant to leave them, but it was unwarranted. The NueMD clearing house is actually a great feature. It is very time efficient to have the EDI tracking automatically noted right into your claim. And the cost is included in the monthly fee, so that was another expense that was done away with! Not only do I now pay less for each client than I did before, I no longer have the additional clearinghouse fee.
The training and setup fees are also VERY reasonable. They also go at your speed for the training. After 15 years of setting up various billing softwares, I was not wanting to sit through two weeks of training that was unnecessary. While they DO offer the full on training for staff that does not have extensive software knowledge, they were willing to work with me and set up my training to my specific questions and verifying that the setup I did was correct. For me, this was a huge plus that was not offered by other companies.
I will say that it does lack some bells and whistles and I cannot speak of the EHR component as I do not utilize that service, but overall it is a great billing software and I would definitely recommend them! I made the switch 6 months ago now and my client has been on for 9 months. We are both very happy with our choice in this product.

Pros

Pricing, ease of setup and use, claims management screen is a great tool, EHR integration, pricing, support staff, amazing user guides!, clearinghouse included, oh and did I mention GREAT PRICING??!! One of the best assets of NueMD is the New Account rep, Michael Palmer! What an amazing rep! He stays with you until the end of your set up. He follows up with you on a regular basis to ensure all aspects are being completed as quickly as possible. I have never experienced that before. Usually, once you are handed off to the training and setup, you don't hear from the New Account rep. Not the case with this company. Mr. Palmer is wonderful!

Cons

A/R report lacks patient information. This is frustrating for old-school billers like me that love their reports, but the claims management screen tend to make that a non-issue as all the information you need is on that screen and that screen has all the claims on your reports.
Reports, while they can be customized and sorted, there are limited choices in the customizing and sorting. They do have additional reporting packages though if you need advanced reporting.
You can only have one session open at a time. Some billers like to have multiple sessions open so that they can field calls while still working on other things without losing a place.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Brittany G.
Industry: Hospital & Health Care
Company size: 2-10 Employees

Great before Advanced MD took over

Used Daily for 1+ year
Reviewed on 2/18/2020
Review Source: SoftwareAdvice

Pros

Loved the features and the ease of billing.

Cons

Modifying templates was a little difficult. Overall the software was great until advanced md took over and stopped the updates. Also it seems to have slowed down a lot after they took over.

Rating breakdown

Ease of Use

Likelihood to recommend: 7.0/10

Carla F.
Industry: Medical Practice
Company size: 2-10 Employees

Not intuitive - NOT designed for Medical Doctors

Used Other for 6-12 months
Reviewed on 8/8/2018
Review Source: SoftwareAdvice

Make a list of the basic task the doctor does to complete a chart. Then ask them to show you how they perform that task. Don't be like me and take for granted that a doctor can pull up a med, and see the mg dosing, or use a simple auto correct, or upload and save a form without waiting so long it delays your intake. Perhaps choose another software that is actually designed for medical doctors.

Pros

Looks professional and has nice colors. It has caused us to become creative and design our own "work arounds", which are costly to our practice but necessary to use this software.

Cons

The software freezes constantly requiring to reload it. The pharmacy meds are listed by full name, then NDC, then mg. They list a multitude of NDC numbers that the doc has to "choose" in order to auto fill. Cannot see the mg of med because the window is so small, requiring the doc to scroll down and across to find the right med. What doctor will know the NDC no. the pharmacist will use? A mystery! Doing the shortcuts for common meds is very time consuming since a lot of meds are prescribed and you must input those individually and for each doctor separately. The software will not allow more that 10mb to be uploaded into a chart at a time, and each page takes 10 seconds to save, blocking the use of the software until the save is completed. To upload a 25 pg medical chart scanned to the patient's record requires you to separate it into 5 pages each, wait for the minute to upload before you can move on to the next batch. More than 5 minutes to compete the process before you can use the software. A killer for an office that needs to upload various forms we complete for patients. A CD with 160mb to upload? Impossible. They don't have the common auto correct for medical terminology that other softwares use, requiring time consuming corrections by hand. Any fixes take months and you have to hound the support team to do them. They have to send the requests to a tech committee to review it. They never respond to your request, especially when they cannot or will not do the fix. Now that they are merging with AdvancedMD, they won't consider a fix unless it is urgent. Wait! Our fixes were requested long before the merger, over 6 months ago! And the one task we were promised to be fulfilled within three weeks of our purchasing the product (and as a condition of purchase) is still not done, and it has been over 6 months in the waiting. You cannot see more than one page on the screen so you can review an area while writing the chart. Sadly the staff are unaware of how a busy medical practice is run, or perhaps their hands are tied because the software falls very short of being useful for a medical practice. Not a good match for busy doctors. Many more issues, but I've run out of space.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Kimar D.
Industry: Medical Practice

NueMD. The answer to my PM needs.

Reviewed on 2/21/2014
Review Source: SoftwareAdvice

Pros

I love NueMD's user-friendly Practice Management software and their Technical Support/Customer Service Team. The application is a breeze to learn, use, and teach to new staff members. I wear multiple hats in my office, and NueMD makes it very easy for me to switch between hats without being overwhelmed. With a system like this, I don't really need support anymore. However, a support team member is always a click away through VNC connect, so I don't even have to spell out my issue in detail. I can just click and connect. Then a representative will see my screen and take care of my concerns. A great feature I hardly see in other PMs is what I like to call "user login transfer." NueMD is a web-based system so you can have access to your system on the go with any browser that has Java. Now say you're a doctor that works with two different systems. Chances are that you have different login information. With NueMD, that's a little different, you can carry your same login credentials between both systems with only an account code to represent the other system. It's just one less thing to worry about if your already a user of NueMD.

Cons

NueMD software comes with a billboard feature on the home screen. A notification pops up whenever a new message/update/news is received. It's okay for the vendor to want to keep all clients informed but I'm never excited to see that "new message" notice on my screen when I log in first thing in the morning. Then I have to retype my password to confirm I've read it instead of just closing it out. Of course, this feature can be changed though the main admin account; however, I'm still not a fan of this little feature.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.6/10
Based on 452 user ratings
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NueMD Pricing

NueMD Pricing

Starting from
$149.00/month
Free Trial
Subscription
Value for money

Standard packages start at $149 per month, per provider. Ask about special pricing.

Standard packages start at $149 per month, per provider. Ask about special pricing.

Value for Money
3.9/5
Based on 452 user ratings
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NueMD Features

NueMD Features

Activity Dashboard
Appointment Management
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Customizable Templates
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Workflow Management
Features
4.2/5
Based on 452 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for NueMD

Additional information for NueMD

Key features of NueMD

  • Appointment Reminder Calls or Texts
  • Batch Claims Submission
  • Charge Capture
  • Claim Scrubbing
  • Claims Processing
  • Collections Management
  • Electronic Chart Management
  • Electronic Remittance Advice (ERA)
  • Electronic Statements
  • Explanation of Benefits (EOB)
  • Insurance Eligibility Verification
  • Inventory Management
  • Medical Billing
  • NueMD Mobile
  • Patient Records
  • Patient Scheduling
  • Reports & Analysis
  • Scan Insurance Cards & IDs
  • Track Co-Pays, No-Shows, and Cancellations
  • Track Patient Flow (Arrival, Check-In, Visit, Departure)

Benefits

NueMD® offers a comprehensive suite of administrative and clinical solutions for practices of all sizes. Select the features you need to build a plan that’s right for you. Choose from appointment scheduling, practice management/medical billing software, electronic health records and medical billing services.

NueMD is especially strong in medical billing. The product’s ease-of-use is almost universally cited as its strongest value point. This ease-of-use and a full set of features ensure you get claims filed properly and your reimbursements quickly. In fact, NueMD operates its own claims clearinghouse, which handles over 3.5 million claims each year. This allows the company to offer its clients the ability to process an unlimited number of claims.

NueMD Billing Services gives you the expertise of Certified Professional Coders and the transparency of constant communication regarding your claims statuses. Customers report recouping lost revenue and increasing their reimbursements between 5 and 10 percent within sixty days.

NueMD Electronic Health Record is ONC-ATCB Certified and offers broad and deep functionality for clinical workflows. In additional to charting, the EHR includes e-prescribing, laboratory report tracking and secure fax management.

NueMD Mobile allows you to access your practice’s clinical and financial data on-the-go.

NueMD is an affordable solution. It is priced on a monthly subscription basis. The subscription includes an unlimited number of users and no limit on the number of practice locations. Upgrades and support are also included in these subscription fees. NueMD offers a unique customer support instant messaging system, where they typically respond within 30 seconds or less.

GetApp Analysis

GetApp Analysis

Running a successful medical practice and managing administrative and billing operations shouldn’t require a PhD in advanced mathematics. NueMD is a cloud-based platform that reduces the complexities involved in medical billing and streamlines back-end administrative tasks, such as patient scheduling, claims processing, and electronic health records, all while giving providers the support and resources they need to handle day-to-day medical management tasks.

NueMD differentiates itself from competing medical billing solutions by offering an exceptionally simplified system, along with plans for any budget. Medical practices that use NueMD don’t need to invest in servers or hardware, which means they can allocate a greater percentage of their resources toward patient care and sound financial management. The solution’s reporting tools give providers and managers a 360-degree view of their practices, with integrated billing services that handle insurance contracts and credentialing issues as they arise.

NueMD Home Screen

What is NueMD?

NueMD is a cloud-based medical billing and practice management platform that was designed to simplify the way healthcare offices are run. Practice managers who integrate NueMD into their offices are better able to take control of their patient scheduling and billing practices, and they can run reports based on every aspect of their real-time financials.

Because NueMD is cloud-based, the complete system can be accessed from any device at any time, and electronic health records are continuously updated based on the most current coding standards. Healthcare providers are able to make changes and update records at the same time they’re seeing patients, using NueMD on a laptop, tablet, or smartphone. In addition to its best-in-class medical billing software, NueMD also offers patient portals, e-Prescribing and e-Labs features, mobile charge capture forms, custom reports, and on-demand claims information.

Appointment Scheduler

NueMD Main Features

Practice Management

NueMD’s practice management tools make it possible for healthcare providers to see as many as four additional patients a month, while working 23 fewer minutes each day. That kind of incremental change is made possible due to the applications’ streamlined practice management features, which generate accurate claims and reimbursement forms automatically for providers and their staff.

You can reduce the number of no-show patients at your own clinic by integrating NueMD into your workflow. The practice management module includes features for medical billing (automatically scrubbing claims against millions of claims edits) and practice scheduling. NueMD is robust enough to handle multi-physician and multi-specialty practices. The practice management module also includes features for patient registration, reimbursement management, patient statement and collections, and reports.

Patient Registration

Electronic Health Records (EHR)

Customization matters in the healthcare industry, which is why NueMD has developed custom software packages for almost 100 different medical specialties. Busy practice managers can tailor NueMD’s software to their existing workflows with new patient encounter templates.

You can create clinical charts, capture charges, and start claims all from within the integrated EHR software. With NueMD, your providers can generate prescriptions for patients from inside their charts, and they can organize lists of preferred medications and preferred local pharmacies. Practices can also offer secure patient portals as a way to give patients more control over their own healthcare data. Within these portals, patients are able to schedule their own visits and review educational healthcare materials.

Electronic Health Records

Medical Billing Services

Complicated billing services can drag a practice down, which is why NueMD has developed a streamlined solution that’s straightforward to implement at any small and mid-size practice. Using NueMD’s medical billing software and EHR, NueMD says practices can increase revenue by an average of 5% in the first two months.

It’s possible to begin recouping outstanding claims almost as soon as you integrate NueMD’s medical billing services into your practice. With NueMD, you can access patient account information in real-time, and you can generate reports. Using the most up-to-date credentialing and contract negotiation features, student health and private medical practices can process more payments and ensure that the claims they do file are accurate from the get-go.

Claims Processing

Mobile

NueMD is changing the face of medicine by offering practice management solutions that providers can utilize from inside or outside the clinic. From their desktop computers, laptops, tablets, and smartphones, practitioners are able to view clinic schedules and patient charts. They can also update billing profiles and record patient diagnosis’s from inside their clinics.

NueMD’s mobile features are well suited for physicians who work in multiple locations or practice settings, and particularly those who frequently round at hospitals. Any changes made to a chart are transmitted the moment a practitioner hits “save,” and all data transmission and storage is HIPAA compliant.

Android EHR

NueMD Integrations

NueMD integrates with EHR and lab companies. NueMD’s preferred EHR partner is Practice Fusion. The company has built strong alliances with a number of technology companies, including Ambir Technology, Microsoft, and Emdeon, among many others.

NueMD Pricing

NueMD’s Standard package for medical practice management software starts at $149 per month, per provider. The company does not publish pricing information for its custom EHR packages.

NueMD Bottom Line

  • Helps practices manage scheduling and understand staffing needs
  • Software is tailored for the specialty and workflow
  • Mobile capabilities link tablets and smartphones to a practice’s system
  • Removes the confusion of handling insurance payments for providers
  • EHR software is fully HIPAA compliant

NueMD FAQs

NueMD FAQs

Below are some frequently asked questions for NueMD.

Q. What type of pricing plans does NueMD offer?

NueMD offers the following pricing plans:

Starting from: $149.00/month

Pricing model: Subscription

Free Trial: Not Available

Standard packages start at $149 per month, per provider. Ask about special pricing.

Q. What are the main features of NueMD?

NueMD offers the following features:

  • Appointment Reminder Calls or Texts
  • Batch Claims Submission
  • Charge Capture
  • Claim Scrubbing
  • Claims Processing
  • Collections Management
  • Electronic Chart Management
  • Electronic Remittance Advice (ERA)
  • Electronic Statements
  • Explanation of Benefits (EOB)
  • Insurance Eligibility Verification
  • Inventory Management
  • Medical Billing
  • NueMD Mobile
  • Patient Records
  • Patient Scheduling
  • Reports & Analysis
  • Scan Insurance Cards & IDs
  • Track Co-Pays, No-Shows, and Cancellations
  • Track Patient Flow (Arrival, Check-In, Visit, Departure)

Q. Who are the typical users of NueMD?

NueMD has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does NueMD support?

NueMD supports the following languages:

English

Q. What type of pricing plans does NueMD offer?

NueMD has the following pricing plans:

Subscription

Q. Does NueMD support mobile devices?

NueMD supports the following devices:

iPhone

Q. What other apps does NueMD integrate with?

NueMD integrates with the following applications:

Luma Health, Practice Fusion

Q. What level of support does NueMD offer?

NueMD offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials