Medical billing, scheduling and electronic health record (EHR) software. Your complete practice management solution.4.4/5 (450 reviews)
NueMD is cloud-based, freeing practices from the burden of implementing, maintaining and upgrading software. Delivered over a secure Internet connection, the software operates independently of the web browser and thereby avoids many security risks that its browser-based competitors face. NueMD proudly claims over 7,000 providers representing nearly 100 specialties as customers.
NueMD should make the short list of any organization that is focused on improving their revenue cycle management. Practices that favor Apple computers can run NueMD on the Mac OS. Of course, the product also supports Windows environments.
I found this software for a client that wanted to use a software that would integrate with their existing Practice Fusion EHR and after some research, we chose NueMD for this practice. This software is very user friendly. I was able to set up the system with the little assistance needed from their training department. However, the training staff was very friendly and helpful! I was so impressed with this software and its support staff, that I have since switched to this software for my own billing company.
One appealing consideration for this software for me was their pricing options. The monthly fee is based on your EDI usage, not by provider or user. This is great for companies like mine that services smaller groups. It is nice not to have to spend as much for the client that only does 20 billings in a month vs a client that does over 500 billings in a month.
They also have a built-in clearing house that you are required to use. I will admit, I was a bit put off by this at first. I had used the same clearing house for most of my career! I was hesitant to leave them, but it was unwarranted. The NueMD clearing house is actually a great feature. It is very time efficient to have the EDI tracking automatically noted right into your claim. And the cost is included in the monthly fee, so that was another expense that was done away with! Not only do I now pay less for each client than I did before, I no longer have the additional clearinghouse fee.
The training and setup fees are also VERY reasonable. They also go at your speed for the training. After 15 years of setting up various billing softwares, I was not wanting to sit through two weeks of training that was unnecessary. While they DO offer the full on training for staff that does not have extensive software knowledge, they were willing to work with me and set up my training to my specific questions and verifying that the setup I did was correct. For me, this was a huge plus that was not offered by other companies.
I will say that it does lack some bells and whistles and I cannot speak of the EHR component as I do not utilize that service, but overall it is a great billing software and I would definitely recommend them! I made the switch 6 months ago now and my client has been on for 9 months. We are both very happy with our choice in this product.
Pricing, ease of setup and use, claims management screen is a great tool, EHR integration, pricing, support staff, amazing user guides!, clearinghouse included, oh and did I mention GREAT PRICING??!! One of the best assets of NueMD is the New Account rep, Michael Palmer! What an amazing rep! He stays with you until the end of your set up. He follows up with you on a regular basis to ensure all aspects are being completed as quickly as possible. I have never experienced that before. Usually, once you are handed off to the training and setup, you don't hear from the New Account rep. Not the case with this company. Mr. Palmer is wonderful!
A/R report lacks patient information. This is frustrating for old-school billers like me that love their reports, but the claims management screen tend to make that a non-issue as all the information you need is on that screen and that screen has all the claims on your reports.
Reports, while they can be customized and sorted, there are limited choices in the customizing and sorting. They do have additional reporting packages though if you need advanced reporting.
You can only have one session open at a time. Some billers like to have multiple sessions open so that they can field calls while still working on other things without losing a place.
I love NueMD's user-friendly Practice Management software and their Technical Support/Customer Service Team. The application is a breeze to learn, use, and teach to new staff members. I wear multiple hats in my office, and NueMD makes it very easy for me to switch between hats without being overwhelmed. With a system like this, I don't really need support anymore. However, a support team member is always a click away through VNC connect, so I don't even have to spell out my issue in detail. I can just click and connect. Then a representative will see my screen and take care of my concerns. A great feature I hardly see in other PMs is what I like to call "user login transfer." NueMD is a web-based system so you can have access to your system on the go with any browser that has Java. Now say you're a doctor that works with two different systems. Chances are that you have different login information. With NueMD, that's a little different, you can carry your same login credentials between both systems with only an account code to represent the other system. It's just one less thing to worry about if your already a user of NueMD.
NueMD software comes with a billboard feature on the home screen. A notification pops up whenever a new message/update/news is received. It's okay for the vendor to want to keep all clients informed but I'm never excited to see that "new message" notice on my screen when I log in first thing in the morning. Then I have to retype my password to confirm I've read it instead of just closing it out. Of course, this feature can be changed though the main admin account; however, I'm still not a fan of this little feature.
The system has a very clean layout. It is easy to use and you can easily transition from one task to another with minimal mouse clicks.
The customer service seems to be lacking. Especially during set up and withing the EDI department. There is a lack of communication on their end. It will take months to get it up and running and you will be paying for a service you may not be utilizing yet. We are currently in transition and adding a lot of new providers. We have been paying for the billing service without being able to use it. We currently have to enter claims into Availity for our new providers and also into NueMD so we can track when the payments do come in. It is double the work. We are currently pricing other systems and considering going with another company. Just know that you will have to spend a lot of time trying to get in touch with the EDI department and keeping up on their progress to get anything done.
You may also experience issues when training. I have been trained on a few other EHR systems in the past and if you have experience you can pretty much figure this system out on your own. However, we did experience issues with the trainer failing to call on scheduled training days and not following through when we needed them to.
I'm sorry to hear about this, Kelly. Thank you for taking the time to give us feedback. Please email me at [email protected] I would love to discuss this further.
So far this is the best billing software that I have used. I was using a different software prior to the switch and I love it! Nuemd is so easy to learn and use. It makes claims and billing go so much faster. They really do have it figured out to help out with production. I have recommended this product to several other physician offices. The scheduler is very easy to customize to any practice schedule. Easy to use with multiple locations without confusion! Nuemd was very easy to adjust to. Learning it was so easy and there is such great product support. Nuemd helps make the billing so much more effective and claims are paid a lot quicker with fewer rejected claims. Also, I LOVE that it is web based that way you can access it anywhere with the internet. That makes a big difference with multiple locations.
It was very easy to learn and use. Very effective product for our multi-location office. Great product support. Claims are processed quickly and rejections are down to almost none!
There is not much that I do not like!! This really is a great product. No complaints on my end so far and I have been using it for 2 years.
NueMD is user-friendly for all ages. Our practices encompass staff of all ages, some of whom may never have used a computer and were still able to use most functions.
The demographic screen is easily understood, as is the insurance screen. I like the fact that as a billing service for the provider, I am able to assign the office staff certain fields to fill in, and I am able to complete the information for their insurance with the insurance card scanning module. It reduces a lot of headaches if I am able to enter this information from the module.
The capability of being able to create separate billing HCFA's is also a great feature. Remembering to enter or delete info in other billing programs is a hassle when you have limited staffing and/or time. Creating a HCFA for a specific service or dos is a great asset.
Our practice doesn't use the e-payment module for personal reasons, but I understand it to be a wonderful feature.
Being able to post a personal message to a patient and it print on their statement has been a time saver for me. Again, as a billing service, I service two other providers, and their software does not, so I find myself wasting a ton of time handwriting messages to them.
NueMD PM, customer support, and client services staff have all been very fair, accommodating, educational, and friendly to me over the past seven years. I do not have a reason to discontinue my use, have referred them to other provider practices, and will continue to do so.
Some of the reports are confusing to find until you run them routinely. Once you have mastered what you are looking for, it's smooth sailing.
Standard packages start at $149 per month, per provider. Ask about special pricing.
NueMD® offers a comprehensive suite of administrative and clinical solutions for practices of all sizes. Select the features you need to build a plan that’s right for you. Choose from appointment scheduling, practice management/medical billing software, electronic health records and medical billing services.
NueMD is especially strong in medical billing. The product’s ease-of-use is almost universally cited as its strongest value point. This ease-of-use and a full set of features ensure you get claims filed properly and your reimbursements quickly. In fact, NueMD operates its own claims clearinghouse, which handles over 3.5 million claims each year. This allows the company to offer its clients the ability to process an unlimited number of claims.
NueMD Billing Services gives you the expertise of Certified Professional Coders and the transparency of constant communication regarding your claims statuses. Customers report recouping lost revenue and increasing their reimbursements between 5 and 10 percent within sixty days.
NueMD Electronic Health Record is ONC-ATCB Certified and offers broad and deep functionality for clinical workflows. In additional to charting, the EHR includes e-prescribing, laboratory report tracking and secure fax management.
NueMD Mobile allows you to access your practice’s clinical and financial data on-the-go.
NueMD is an affordable solution. It is priced on a monthly subscription basis. The subscription includes an unlimited number of users and no limit on the number of practice locations. Upgrades and support are also included in these subscription fees. NueMD offers a unique customer support instant messaging system, where they typically respond within 30 seconds or less.
Running a successful medical practice and managing administrative and billing operations shouldn’t require a PhD in advanced mathematics. NueMD is a cloud-based platform that reduces the complexities involved in medical billing and streamlines back-end administrative tasks, such as patient scheduling, claims processing, and electronic health records, all while giving providers the support and resources they need to handle day-to-day medical management tasks.
NueMD differentiates itself from competing medical billing solutions by offering an exceptionally simplified system, along with plans for any budget. Medical practices that use NueMD don’t need to invest in servers or hardware, which means they can allocate a greater percentage of their resources toward patient care and sound financial management. The solution’s reporting tools give providers and managers a 360-degree view of their practices, with integrated billing services that handle insurance contracts and credentialing issues as they arise.
NueMD is a cloud-based medical billing and practice management platform that was designed to simplify the way healthcare offices are run. Practice managers who integrate NueMD into their offices are better able to take control of their patient scheduling and billing practices, and they can run reports based on every aspect of their real-time financials.
Because NueMD is cloud-based, the complete system can be accessed from any device at any time, and electronic health records are continuously updated based on the most current coding standards. Healthcare providers are able to make changes and update records at the same time they’re seeing patients, using NueMD on a laptop, tablet, or smartphone. In addition to its best-in-class medical billing software, NueMD also offers patient portals, e-Prescribing and e-Labs features, mobile charge capture forms, custom reports, and on-demand claims information.
NueMD’s practice management tools make it possible for healthcare providers to see as many as four additional patients a month, while working 23 fewer minutes each day. That kind of incremental change is made possible due to the applications’ streamlined practice management features, which generate accurate claims and reimbursement forms automatically for providers and their staff.
You can reduce the number of no-show patients at your own clinic by integrating NueMD into your workflow. The practice management module includes features for medical billing (automatically scrubbing claims against millions of claims edits) and practice scheduling. NueMD is robust enough to handle multi-physician and multi-specialty practices. The practice management module also includes features for patient registration, reimbursement management, patient statement and collections, and reports.
Customization matters in the healthcare industry, which is why NueMD has developed custom software packages for almost 100 different medical specialties. Busy practice managers can tailor NueMD’s software to their existing workflows with new patient encounter templates.
You can create clinical charts, capture charges, and start claims all from within the integrated EHR software. With NueMD, your providers can generate prescriptions for patients from inside their charts, and they can organize lists of preferred medications and preferred local pharmacies. Practices can also offer secure patient portals as a way to give patients more control over their own healthcare data. Within these portals, patients are able to schedule their own visits and review educational healthcare materials.
Complicated billing services can drag a practice down, which is why NueMD has developed a streamlined solution that’s straightforward to implement at any small and mid-size practice. Using NueMD’s medical billing software and EHR, NueMD says practices can increase revenue by an average of 5% in the first two months.
It’s possible to begin recouping outstanding claims almost as soon as you integrate NueMD’s medical billing services into your practice. With NueMD, you can access patient account information in real-time, and you can generate reports. Using the most up-to-date credentialing and contract negotiation features, student health and private medical practices can process more payments and ensure that the claims they do file are accurate from the get-go.
NueMD is changing the face of medicine by offering practice management solutions that providers can utilize from inside or outside the clinic. From their desktop computers, laptops, tablets, and smartphones, practitioners are able to view clinic schedules and patient charts. They can also update billing profiles and record patient diagnosis’s from inside their clinics.
NueMD’s mobile features are well suited for physicians who work in multiple locations or practice settings, and particularly those who frequently round at hospitals. Any changes made to a chart are transmitted the moment a practitioner hits “save,” and all data transmission and storage is HIPAA compliant.
NueMD integrates with EHR and lab companies. NueMD’s preferred EHR partner is Practice Fusion. The company has built strong alliances with a number of technology companies, including Ambir Technology, Microsoft, and Emdeon, among many others.
NueMD’s Standard package for medical practice management software starts at $149 per month, per provider. The company does not publish pricing information for its custom EHR packages.
Below are some frequently asked questions for NueMD.
NueMD offers the following pricing plans:
Starting from: $149.00/month
Pricing model: Subscription
Free Trial: Not Available
Standard packages start at $149 per month, per provider. Ask about special pricing.
NueMD offers the following features:
NueMD has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
NueMD supports the following languages:
NueMD has the following pricing plans:
NueMD supports the following devices:
NueMD integrates with the following applications:
Luma Health, Practice Fusion
NueMD offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials