About Nutshell

Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations work together to win more deals. Simple enough for any user and sophisticated enough for any business, Nutshell is built for teams who are tired of juggling separate sales and marketing tools and don’t want to pay a full-time admin to manage their software.

Every Nutshell subscription includes unlimited CRM contacts and data storage, fully customizable reporting tools, free data migration assistance, and world-class live support, all at an extremely affordable price.

Nutshell integrates with the software small businesses already use, including Google Workspace/Gmail, Microsoft Office/Outlook, QuickBooks Online, Intercom, and Slack. Nutshell also offers native iPhone and Android apps, allowing sales reps to create, search, and edit contact information while in the field.

Launched in 2010, Nutshell serves thousands of businesses around the world and has been named a top CRM for both user-friendliness and affordability.

In 2021, Nutshell released Nutshell Marketing, which allows Nutshell customers to design and send beautiful marketing emails and automated drip sequences, and instantly measure their engagement, directly out of Nutshell. Nutshell Marketing seamlessly connects to your CRM data, so you can target custom audiences in a snap and manage all your outreach out of a single tool.

Pricing starting from:

US$19.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Nutshell

Nutshell delivers the time-saving features and friendly support sales and marketing teams need to win more deals. The list of Nutshell benefits is pretty long (humble brag), but these are the ones you only get with Nutshell.

1. True Ease of Use: No administrator or IT department required, no coding experience necessary, no crazy long setup. Be up and running in Nutshell in less than a week. Nutshell makes powerful tools like sales automation, software integrations, and complex reporting totally accessible to users of all experience levels.

2. Affordability: One simple price per user per month. Nutshell carries no data restrictions or hidden fees.

3. Service: Unlike any other CRM, Nutshell provides all our users with free access to real human support via phone, email, or chat. We're here to support your success in any way we can.

Don't take our word for it, experience the true power of Nutshell yourself. Start your free trial today!

Devices

Business size

S M L

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

English

Pricing starting from:

US$19.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Nutshell Software - Sales Automation
Nutshell Software - Reporting & Performance Tracking
Nutshell Software - Pipeline Management
Nutshell Software - Contact Management
Nutshell Software - Free & Friendly Customer Support
Nutshell Software - Email Marketing Automation
Nutshell Software - Team Collaboration
View 8 more
Nutshell video
Nutshell video
Nutshell video
Nutshell video
Nutshell video
Nutshell Software - Sales Automation Nutshell Software - Reporting & Performance Tracking Nutshell Software - Pipeline Management Nutshell Software - Contact Management Nutshell Software - Free & Friendly Customer Support Nutshell Software - Email Marketing Automation Nutshell Software - Team Collaboration

Features

Total features of Nutshell: 76

  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Batch Processing
  • CAN SPAM Compliance
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management Software
  • Campaign Scheduling
  • Campaign Segmentation
  • Click Tracking
  • Collaboration Tools
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customer Segmentation
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Email Campaign Management
  • Email Distribution
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Email Tracking Software
  • Engagement Tracking
  • Event Triggered Actions
  • Forecasting
  • Interaction Tracking
  • Internal Chat Integration
  • Lead Distribution
  • Lead Generation Software
  • Lead Management Software
  • Lead Qualification
  • List Management
  • Marketing Automation Software
  • Mobile Access
  • Mobile Optimized Emails
  • Opportunity Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Projections
  • Prospecting Tools
  • Real Time Analytics
  • Real Time Reporting
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Automation
  • Sales Forecasting Software
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Social Media Integration
  • Spam Blocker
  • Subscriber Management
  • Task Management Software
  • Template Management
  • Territory Management
  • Third Party Integrations
  • WYSIWYG Editor
  • Workflow Management Software

Alternatives

Salesflare

4.7
#1 Alternative to Nutshell
Salesflare is an intelligent CRM for small and medium sized B2B businesses, who want to sell more with less work....

Saphyte

4.9
#2 Alternative to Nutshell
Saphyte is a salesforce automation software designed to help small and medium businesses connect service and support...

Salesmate

4.7
#3 Alternative to Nutshell
Salesmate is an integrated CRM for sales teams of all sizes, offering features for sales pipeline management, automation...

AtemisCloud

4.7
#4 Alternative to Nutshell
AtemisCloud is an advanced Business Management SaaS platform with features covering customer management, marketing, HR,...

Reviews

Overall rating

4.2 /5
(361)
Value for Money
4.2/5
Features
3.9/5
Ease of Use
4.2/5
Customer Support Software
4.2/5

Already have Nutshell?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 361
Marilyn H.
Overall rating
  • Industry: Financial Services Software
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Bang for your Buck

Reviewed on 2020-03-05

Great! It helps the team stay on track whether it's sales or implementation.

Great! It helps the team stay on track whether it's sales or implementation.

Pros

Reporting and filtering reports.
Keeping a track record of our leads.

Cons

Have to move over to pro to get more then one sales process. Pro is so expensive.

Alternatives Considered

Dynamics 365

Reasons for Choosing Nutshell

So complicated we weren't using any functionality

Switched From

Dynamics 365

Reasons for Switching to Nutshell

Price, others had better functionality but this Nutshell had enough 2 years ago to get us going. It has really come into it's own and now has way more.
Madalynn P.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

An Elegant Yet Powerful CRM

Reviewed on 2019-10-24

We are now better organized with our sales process and are more collaborative. This allows us to...

We are now better organized with our sales process and are more collaborative. This allows us to keep our important information in one place that is easy to use and work as a team to get things done!

Pros

I love the filtering ability with our companies and people lists. It allows us to really drill down and get the exact metrics we want. We are better able to see a lot of information at a glance in a dynamic way.

Cons

I would love more options when emailing groups of people in the system. Currently, I need to only use templates when emailing groups and I would like to be able to type out the email in one shot instead.

Reasons for Choosing Nutshell

We realized we did not need a ticketing software but something more like a CRM, in looking over a lot of options this was the best price point and the best fit for what we needed.

Switched From

Freshdesk

Reasons for Switching to Nutshell

A lot of the other systems seemed overly complicated to use, we had a relatively short onboarding period to get our people trained quickly. The price point for the number of features was the best and most sustainable for our company. And we feel like we can grow with Nutshell.
An H.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

B2B focus, Ease to use, Report in advance, Automation good

Reviewed on 2021-09-04

Simple, Ease to use, Tracking in advanced, Deals management and automation at a glance is Nutshell...

Simple, Ease to use, Tracking in advanced, Deals management and automation at a glance is Nutshell offered. If you require role/ visibility management plus quote build kind of harassment and hard for you. In my opinion this crm suited for smb, solo entrepreneurs , services selling, product also but need some extra work.

Pros

Manage easily on Terriority, Company Type help you work on contact to clarify and edit company type. Automation work in each pipeline with Guidelines/ Goals set/ Task assigned/ User assigned help team work better and decrease your manually work. Product add in multi market and currencies, always include Competitor plus a note help you know who competing with. Deals have virtually icon let you know how gap process, which is priority colored Red. Metric for sales/ call/ activity help you know your kpi

Cons

Text box field require click to see and blued, hard to see information, they should improve this ui/ux. Audit log not offered then you cant know everything worked on account just only activity.

Prescott P.
Overall rating
  • Industry: Mining & Metals
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 4.0 /10

leads don't allow you to easily sell services, only products. After sale service is hindered.

Reviewed on 2017-05-08

We get a cost effective CRM that frees up cash flow for use elsewhere in our business.

We get a cost effective CRM that frees up cash flow for use elsewhere in our business.

Pros

Nutshell offers a unique ability to tag people in activities and run reports on calling activities for my sales reps.

Cons

Every lead typically has a company or contact. But if you don't save the activity in the lead, and instead under the company or individual contact, you can't see it when your client calls in regarding the sale they want service for, so your customer service is hindered and your sales people look like they don't know the history of the account. It's embarrassing to use this software because Nutshell says they are only helping to land the sale, not support it, but this mindset about how they build their software results in a horrible disconnect with regards to how we are forced to serve our customers, and thus we are using a CRM that doesn't support the full life cycle of a sale. We keep hoping Nutshell will fix this and improve because their customer service is great, and their people mean well, but after several years of patiently waiting, we are concerned that we may never see this problem fixed. The mobile app also has so many glitches with the UX that it can't even compare the experience to how you can use leads in a web browser. Further, when we have a customer call in to ask about their account, the recent leads puts the oldest first in the list, which means we have to scroll through several hundred orders just to open the last order we did for that client. If you are trying to sell to a major corporate account with multiple facilities / departments, forget it with Nutshell; linking subcompanies / vendors / partners / other locations is a nightmare in Nutshell.

Nick S.
Overall rating
  • Industry: Real Estate
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Nusthell - Business Development Use

Reviewed on 2021-07-23

It's been positive. Very easy to use

It's been positive. Very easy to use

Pros

The ability to manage and prospect potential is great. It has all of the features necessary to run a sales team.

Cons

The calendar task functionality doesn't pair up the exact timing within Nutshell and your calendar, causing you to have to double check calendar task times.

Showing 5 reviews of 361 Read all reviews

Nutshell FAQs

Below are some frequently asked questions for Nutshell.

Nutshell offers the following pricing plans:

14-day free trial, no credit card required. NUTSHELL SALES Starter: $19/user/month (billed annually) or $22/user/month (billed monthly). Pro: $35/user/month (billed annually) or $39/user/month (billed monthly). NUTSHELL MARKETING - Send 150 messages/month for free - Paid subscriptions start at just $5/month Find out what Nutshell will cost your team at https://www.nutshell.com/pricing/

Nutshell has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000

Nutshell supports the following languages:

English

Nutshell supports the following devices:

Android (Mobile), iPhone (Mobile)

Nutshell integrates with the following applications:

3CX, ActiveCampaign, Asana, Box, Constant Contact, Facebook for Business, FreshMail, Gmail, Google Contacts, Google Drive, HubSpot CRM, Jotform, Kixie PowerCall, LiveChat, Mad Mimi, MailUp, Mailchimp, Microsoft 365, Microsoft Outlook, Olark, PandaDoc, Pure Chat, Quickbooks Online, Reply, ScheduleOnce, Slack, Trello, Twitter, Typeform, Unbounce, WebMerge, Wufoo, Yesware, Zapier, Zendesk

Nutshell offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

See all software categories found for Nutshell.