About AddressTwo
AddressTwo is a web-based customer relationship management (CRM) software, which helps small businesses manage contacts, and sort and segment leads, track activities, schedule follow-up, and process email and postcard marketing for clients.
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Reviews
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Write a Review!- Industry: Graphic Design
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic CRM System
Reviewed on 2017-05-23
Pros
Address Two is easy to use but also very powerful. The ability to customize a lot of the system is a big benefit. The interface is also simple to use. Then the features are fantastic, including the ability to do mass marketing emails straight from the system, the ability to have emails automatically copied into the customer record, the ability to track customer order status through the pipeline, and the ability to do large data uploads easily. All of that in one system for a reasonable price made this the easy choice. We started using it three years ago just to maintain our customer records, but we've grown our database 10x and now use all of its advanced features.
Cons
Being able to do reporting is a bit limited. There is a little functionality in the app, but you can export to excel and do a lot of analysis that way.
Response from AddressTwo
Mr. Young,
Thank you so much for your review and feedback on our Simple CRM. We have enjoyed working with you and your employees over the years and look forward to hearing of your continued growth and success!
- Industry: Hospitality
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Regular Part of my Day
Reviewed on 2016-12-06
I'm in sales and AddressTwo has been crucial in my success. It's easy to track all activities for a...
I'm in sales and AddressTwo has been crucial in my success. It's easy to track all activities for a contact and company. I regularly use it to look up past interactions with my customers. My favorite feature is copying Addy on my emails, then the messages are automatically added to that contact.
Pros
Copying Addy on my emails and sorting my contacts into category lists. I also print out my activity history regularly for my company's reporting.
Cons
It took a while to adjust to the new interface and I lost some data in the software. I also would like to be able to add history or other items to just the company rather than having it assigned to a contact. Sometimes I don't have a contact yet but need to keep prospecting notes on the account.
Response from AddressTwo
Thank you for your Review Monica! Please reach out anytime you guys need us! Please note with the new version of A2 you don't have to have a contact to be able to add history to an "account card" You can simply leave the history to say "For This Account."
- Industry: Marketing & Advertising
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Address Two
Reviewed on 2016-12-14
Troy has been incredibly supportive. It is almost too detailed for me . I would like to see a more...
Troy has been incredibly supportive. It is almost too detailed for me . I would like to see a more pleasing to the eye , less complicated platform. It can be overwhelming at times.
Pros
Great features!
Cons
Too many features.. the platform is too much...
Response from AddressTwo
Hi Susan - Thank you for your review. did you know you can mail postcards right from an account card inside of AddressTwo? Click on the stamp icon next to the contacts name and that will take you to posttwo.com where you and send your contact a mailed card or postcard right from your CRM. Feel Free to call us if you need help.
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Address Two has Addressed Our Needs & Beyound
Reviewed on 2016-12-06
Our company has been using Address Two for over two years now. Our customer base has grown faster...
Our company has been using Address Two for over two years now. Our customer base has grown faster than we once thought possible. Address Two has helped us not only grow our customer base but serve our clients even better. Our sales team is able to track communication for ongoing projects with just a few clicks. As we all know - time is money in sales so anything to save time while providing great customer service is a bonus. As for customer service, the Address Two team is amazing. They answer any and all questions we have in a timely and professional matter second to none. Our company is looking forward to continuing our relationship with Address Two well into the future.
Pros
Easy to use
Cons
Wish it could be a tad more customizable but we make it work for us
Response from AddressTwo
Thank you so much for your review Karen! We have enjoyed working with Descon and love to hear how your business is growing and staying more organized with our CRM.
- Industry: Marketing & Advertising
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A wonderful addition to our small business
Reviewed on 2016-12-06
We have a small sales staff using AddressTwo. It was incredibly intuitive and simple for our size....
We have a small sales staff using AddressTwo. It was incredibly intuitive and simple for our size. We gave it one year as a trial to see if the reps made good use of it and we are ready to sign up for next year! One issue we have is near the search field, the reps keep clicking the "add a customer" button , because it is right next to it...instead of hitting "enter". Otherwise we have been able to see great results and not miss appointments and phone calls with the task list! Look forward to learning more every day :)
Pros
Ease of use. Not overly complicated for a small business, while having all the necessary functions!
Response from AddressTwo
Hey Market Magazine! Thanks so much for the feedback about the search feature I will bring that up in our staff meeting next week! Keep up the great work and if we can be of service let us know!
AddressTwo FAQs
Below are some frequently asked questions for AddressTwo.Q. What type of pricing plans does AddressTwo offer?
AddressTwo offers the following pricing plans:
- Starting from: US$9.95/month
- Pricing model: Subscription
- Free Trial: Available
Q. What are the main features of AddressTwo?
AddressTwo offers the following features:
- Autoresponders
- Contact Management
- Email Marketing
- Project Management
- Sales Forecasting
- Task Management
Q. Who are the typical users of AddressTwo?
AddressTwo has the following typical customers:
Small Business
Q. What languages does AddressTwo support?
AddressTwo supports the following languages:
English
Q. Does AddressTwo support mobile devices?
We do not have any information about what devices AddressTwo supports
Q. What other apps does AddressTwo integrate with?
We do not have any information about what integrations AddressTwo has
Q. What level of support does AddressTwo offer?
AddressTwo offers the following support options:
Knowledge Base, Video Tutorials
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