AddressTwo Overview

What is AddressTwo?

AddressTwo is a web-based customer relationship management (CRM) software, which helps small businesses manage contacts, and sort and segment leads, track activities, schedule follow-up, and process email and postcard marketing for clients.

AddressTwo Overview

Pricing

Starting from
$9.95/month

Pricing options

Free Trial
Subscription
Value for money

AddressTwo Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Organize Contacts, Tasks, & Projects
Share Data Across Your Team & with Partners
AddressTwo video AddressTwo screenshot: Organize Contacts, Tasks, & Projects AddressTwo screenshot: Share Data Across Your Team & with Partners

AddressTwo Reviews

AddressTwo Reviews

Overall rating
4.8
/
5
Excellent
38

Very good
8

Average
2

Poor
0

Terrible
0

Value for Money
4.9
Features
4.5
Ease of Use
4.7
Customer Support
5
96% recommended this app
Michael Y.

Fantastic CRM System


Monica H.

Regular Part of my Day

I'm in sales and AddressTwo has been crucial in my success. It's easy to track all activities for a contact and company. I regularly use it to look up past interactions with my customers. My favorite feature is copying Addy on my emails, then the messages are automatically added to that contact.


Susan W.

Address Two

Troy has been incredibly supportive. It is almost too detailed for me . I would like to see a more pleasing to the eye , less complicated platform. It can be overwhelming at times.


Karen W.

Address Two has Addressed Our Needs & Beyound

Our company has been using Address Two for over two years now. Our customer base has grown faster than we once thought possible. Address Two has helped us not only grow our customer base but serve our clients even better. Our sales team is able to track communication for ongoing projects with just a few clicks. As we all know - time is money in sales so anything to save time while providing great customer service is a bonus. As for customer service, the Address Two team is amazing. They answer any and all questions we have in a timely and professional matter second to none. Our company is looking forward to continuing our relationship with Address Two well into the future.


Carli D.

A wonderful addition to our small business

We have a small sales staff using AddressTwo. It was incredibly intuitive and simple for our size. We gave it one year as a trial to see if the reps made good use of it and we are ready to sign up for next year! One issue we have is near the search field, the reps keep clicking the "add a customer" button , because it is right next to it...instead of hitting "enter". Otherwise we have been able to see great results and not miss appointments and phone calls with the task list! Look forward to learning more every day :)


Michael Y.
Industry: Graphic Design
Company size: 2-10 Employees

Fantastic CRM System

Used Daily for 2+ years
Reviewed on 5/23/2017
Review Source: Capterra

Pros

Address Two is easy to use but also very powerful. The ability to customize a lot of the system is a big benefit. The interface is also simple to use. Then the features are fantastic, including the ability to do mass marketing emails straight from the system, the ability to have emails automatically copied into the customer record, the ability to track customer order status through the pipeline, and the ability to do large data uploads easily. All of that in one system for a reasonable price made this the easy choice. We started using it three years ago just to maintain our customer records, but we've grown our database 10x and now use all of its advanced features.

Cons

Being able to do reporting is a bit limited. There is a little functionality in the app, but you can export to excel and do a lot of analysis that way.

Response from AddressTwo

Mr. Young,

Thank you so much for your review and feedback on our Simple CRM. We have enjoyed working with you and your employees over the years and look forward to hearing of your continued growth and success!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Monica H.
Industry: Hospitality
Company size: 51-200 Employees

Regular Part of my Day

Used Daily for 2+ years
Reviewed on 12/6/2016
Review Source: Capterra

I'm in sales and AddressTwo has been crucial in my success. It's easy to track all activities for a contact and company. I regularly use it to look up past interactions with my customers. My favorite feature is copying Addy on my emails, then the messages are automatically added to that contact.

Pros

Copying Addy on my emails and sorting my contacts into category lists. I also print out my activity history regularly for my company's reporting.

Cons

It took a while to adjust to the new interface and I lost some data in the software. I also would like to be able to add history or other items to just the company rather than having it assigned to a contact. Sometimes I don't have a contact yet but need to keep prospecting notes on the account.

Response from AddressTwo

Thank you for your Review Monica! Please reach out anytime you guys need us! Please note with the new version of A2 you don't have to have a contact to be able to add history to an "account card" You can simply leave the history to say "For This Account."

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Susan W.
Industry: Marketing & Advertising

Address Two

Used Daily for 6-12 months
Reviewed on 12/14/2016
Review Source: Capterra

Troy has been incredibly supportive. It is almost too detailed for me . I would like to see a more pleasing to the eye , less complicated platform. It can be overwhelming at times.

Pros

Great features!

Cons

Too many features.. the platform is too much...

Response from AddressTwo

Hi Susan - Thank you for your review. did you know you can mail postcards right from an account card inside of AddressTwo? Click on the stamp icon next to the contacts name and that will take you to posttwo.com where you and send your contact a mailed card or postcard right from your CRM. Feel Free to call us if you need help.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Karen W.

Address Two has Addressed Our Needs & Beyound

Used Daily for 2+ years
Reviewed on 12/6/2016
Review Source: Capterra

Our company has been using Address Two for over two years now. Our customer base has grown faster than we once thought possible. Address Two has helped us not only grow our customer base but serve our clients even better. Our sales team is able to track communication for ongoing projects with just a few clicks. As we all know - time is money in sales so anything to save time while providing great customer service is a bonus. As for customer service, the Address Two team is amazing. They answer any and all questions we have in a timely and professional matter second to none. Our company is looking forward to continuing our relationship with Address Two well into the future.

Pros

Easy to use

Cons

Wish it could be a tad more customizable but we make it work for us

Response from AddressTwo

Thank you so much for your review Karen! We have enjoyed working with Descon and love to hear how your business is growing and staying more organized with our CRM.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Carli D.
Industry: Marketing & Advertising
Company size: 11-50 Employees

A wonderful addition to our small business

Used Daily for 1+ year
Reviewed on 12/6/2016
Review Source: Capterra

We have a small sales staff using AddressTwo. It was incredibly intuitive and simple for our size. We gave it one year as a trial to see if the reps made good use of it and we are ready to sign up for next year! One issue we have is near the search field, the reps keep clicking the "add a customer" button , because it is right next to it...instead of hitting "enter". Otherwise we have been able to see great results and not miss appointments and phone calls with the task list! Look forward to learning more every day :)

Pros

Ease of use. Not overly complicated for a small business, while having all the necessary functions!

Response from AddressTwo

Hey Market Magazine! Thanks so much for the feedback about the search feature I will bring that up in our staff meeting next week! Keep up the great work and if we can be of service let us know!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.3/10
Based on 48 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

AddressTwo Pricing

AddressTwo Pricing

Starting from
$9.95/month
Free Trial
Subscription
Value for money
Value for Money
4.9/5
Based on 48 user ratings
Compare value for money rating with alternatives
Compare with alternatives

AddressTwo Features

AddressTwo Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.5/5
Based on 48 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for AddressTwo

Additional information for AddressTwo

Key features of AddressTwo

  • Autoresponders
  • Contact Management
  • Email Marketing
  • Project Management
  • Sales Forecasting
  • Task Management

AddressTwo FAQs

AddressTwo FAQs

Below are some frequently asked questions for AddressTwo.

Q. What type of pricing plans does AddressTwo offer?

AddressTwo offers the following pricing plans:

Starting from: $9.95/month

Pricing model: Subscription

Free Trial: Available

Q. What are the main features of AddressTwo?

AddressTwo offers the following features:

  • Autoresponders
  • Contact Management
  • Email Marketing
  • Project Management
  • Sales Forecasting
  • Task Management

Q. Who are the typical users of AddressTwo?

AddressTwo has the following typical customers:

Small Business

Q. What languages does AddressTwo support?

AddressTwo supports the following languages:

English

Q. What type of pricing plans does AddressTwo offer?

AddressTwo has the following pricing plans:

Subscription

Q. Does AddressTwo support mobile devices?

We do not have any information about what devices AddressTwo supports

Q. What other apps does AddressTwo integrate with?

We do not have any information about what integrations AddressTwo has

Q. What level of support does AddressTwo offer?

AddressTwo offers the following support options:

Knowledge Base, Video Tutorials