TrackerRMS

TrackerRMS

We help recruitment firms grow and increase profitability

4.6/5 (155 reviews)

TrackerRMS Overview

What is TrackerRMS?

At TrackerRMS, the foundation of our success is the understanding that recruitment is a business built on relationships.

Relationships matter.

Sometimes in the hi-tech world we live in today, it’s easy to forget that. But we have always been keenly aware that the point of a good CRM system is to help build better relationships, and that all of our features should meet that criteria.

After years of success in the recruitment industry, the founders of TrackerRMS grew increasingly frustrated that the CRM systems available in the market weren’t really built from a recruitment industry insider’s perspective.

There were a lot of venture-funded CRM platforms targeting the industry with big investments backing them, but none of them really seemed to ‘get’ the business from the perspective of someone that was actually in the trenches of the industry every day.

So after six successful years of owning and running a recruitment business, David Alonso decided to sell and form TrackerRMS with Andy Jones, committed to building a CRM that is 100% focused on the recruitment industry, and has equal focus on relationships and the bottom line.

Their mutual passion for recruitment and building better business systems provided the fuel to get TrackerRMS started, and they quickly launched their initial product with good traction straight away.

Customers understood that the founders of TrackerRMS knew the market well, and realized that their personal experience helped build a product that would work for recruiters as well as business owners.

At TrackerRMS, our team is committed to always remembering that relationships are the foundation of success for our customers.

Our vision is to continue to support the SMB space and to help them grow their recruitment businesses by using TrackerRMS to build better relationships and to run their operations more effectively--the end result being increased growth and profitability, which is what our customers are all ultimately after.

TrackerRMS Overview

Pricing

Starting from
£70.00/month

Pricing options

Free Trial
Subscription
Value for money

TrackerRMS Features

Devices
Business size
S M L
Markets
Australia, Canada, China, Europe, Germany and 4 others, Japan, Middle-East and Africa, United Kingdom, United States
Supported Languages
English

Screenshots

TrackerRMS screenshot: Candidate Record in Longlist
TrackerRMS screenshot: Candidate Record in Longlist TrackerRMS screenshot: Dashboards TrackerRMS screenshot: Power Search TrackerRMS screenshot: Shortlist Card View TrackerRMS screenshot: Long List TrackerRMS screenshot: Reports

TrackerRMS Reviews

TrackerRMS Reviews

Overall rating
4.6
/
5 155 reviews
Excellent
115

Very good
37

Average
3

Poor
0

Terrible
0

Value for Money
4.7
Features
4.5
Ease of Use
4.4
Customer Support
4.8
98% recommended this app
Verified Reviewer

So much better than Bullhorn

Customer service is great! They are always very helpful and timely and even came out with a chat feature for immediate assistance.


Kristin S.

First-time ATS admin, Experienced CRM User

The value of TrackerRMS can only be appreciated when the platform is being used to its fullest capacity by everyone on your team. If there is someone not committed to the process, the data input accuracy, or their due diligence, it decreases the potential of what this system can offer. Having impressively responsive customer success and account management team at TrackerRMS means that there shouldn't be any excuse for underutilization.


Rachel B.

TrackerRMS Customer Service


Shauna F.

Excellent customization options and customer service


Lisa C.

I Love TrackerRMS

Overall TrackerRMS has been one of the best programs that I have worked with. Simone, as well as the other employees, are very helpful and willing to assist. No matter the issue or concern she is willing to listen and help figure it out and if she cannot most importantly she will do her best to find out. I love TrackerRMS and look forward its continued growth in popularity


Verified Reviewer
Industry: Staffing & Recruiting
Company size: 51-200 Employees

So much better than Bullhorn

Used Daily for 2+ years
Reviewed on 10/31/2019
Review Source: Capterra

Customer service is great! They are always very helpful and timely and even came out with a chat feature for immediate assistance.

Pros

The best thing about TrackerRMS is how customizable it is. We are able to edit fields, lists, create reports, and see everything in real time which has improved the efficiency of our operations

Cons

There are some fields that we are unable to pull into our custom reports so we have to ask customer service to make the report for us which takes extra time. It would be better if all fields could be pulled into any report.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kristin S.
Industry: Staffing & Recruiting
Company size: 13-50 Employees

First-time ATS admin, Experienced CRM User

Used Daily for 1-5 months
Reviewed on 9/17/2019
Review Source: SoftwareAdvice

The value of TrackerRMS can only be appreciated when the platform is being used to its fullest capacity by everyone on your team. If there is someone not committed to the process, the data input accuracy, or their due diligence, it decreases the potential of what this system can offer. Having impressively responsive customer success and account management team at TrackerRMS means that there shouldn't be any excuse for underutilization.

Pros

I appreciate how TrackerRMS offers many ways to accomplish the same result. It doesn't force me to do any activity using a singular approach. I have experience with CRMs; however, this is my first encounter with an Applicant Tracking System, so coming into this organization, I reset my expectations. What worked on other platforms wasn't going to apply to this one and, more often than not, not being realistic with ANY software can create negative experiences.

The FAQs, orientation videos, and support via the account management and success teams make learning the functionality easier than most systems. The trick is actually to focus on the material, though. If you do, you'll be interacting with everything the platform has to offer and more in no time. If you don't, I guarantee it'll be a source of frustration because it is the same with learning anything new or unfamiliar. Having the ability to store communications, documentation, comments, company, and candidate details all in one place is more of a strength than most realize. It reduces the time you have to search for things in your e-mail, cloud storage, desktop, etc.

The workflow is logical, and the customizations allow for a company or department to generate specific reporting applicable to their team. The LinkedIn integration, ability to forward e-mails to a record, change dashboards, and streamline processes as you see fit is a tremendous asset.

Cons

The "con" section of any review never seems fair to the company, from my perspective. What I see as unfavorable from my view may be a positive for someone else. The platform does what it promises. It allows you to track leads, add details to records, manage candidates, automate marketing campaigns, integrate with applicable apps such as LinkedIn, track time, manage payroll, store documents, and produce detailed reports.

The only con I have with the system is the information being put into it by the other fallible human beings (nothing and no one is perfect). What goes in is what comes out. Not having everyone be as conscientious of their data entry is the source of my frustration as an admin.

Some may say "inflexibility" and a lack of customization are cons. However, from a development standpoint, the more flexibility and custom options you build for clients, the higher the risk for issues. So even if some of my ideas are great ones, that doesn't mean they belong in a system with thousands of others that it'd negatively impact in the end.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Rachel B.
Industry: Staffing & Recruiting
Company size: 51-200 Employees

TrackerRMS Customer Service

Used Daily for 2+ years
Reviewed on 4/5/2018
Review Source: SoftwareAdvice

Pros

This program is web based, which is wonderful and can be accessed at any time. All the information is there, at any given time and available. The ease and functionality of this product is very reassuring. However the best review I can give is in regards to my customer service. One of the customer rep is and has been amazing. She is attentive and reacts and replies immediately with help to any issue I have had. She genuinely cares about taking care of her customers and is exceptional at what she does. I am grateful she is my Client Manager. I have zero concern when I place a ticket or email her that I will not get a response and resolution basically immediately. She is simply wonderful.

Cons

This program does time out quite a bit and logs me out as well in the middle of working. We also cant always have exactly what we want immediately, there has to be some development involved at times for certain things.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Shauna F.
Industry: Staffing & Recruiting
Company size: 2-10 Employees

Excellent customization options and customer service

Used Daily for 1+ year
Reviewed on 5/9/2018
Review Source: SoftwareAdvice

Pros

We have a very unique program and one of the things we liked most about Tracker was their ability to jump in and customize the software to accompany our program's vernacular. It fits most of our needs and allows our program to truly focus on our mission. The customer service through Michelle Crisp has been five star since day one. She is professional and knows how to get us what we need in a timely manner so we can continue to focus on our day to day tasks. I have worked with many of the larger software platforms and this is user friendly in comparison.

Cons

There is little room for error with this program. You have no way to delete assignments without messing up your entire workflow. It's very difficult to deal with if that happens.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Lisa C.
Industry: Information Technology & Services
Company size: 51-200 Employees

I Love TrackerRMS

Used Daily for 2+ years
Reviewed on 6/11/2019
Review Source: SoftwareAdvice

Overall TrackerRMS has been one of the best programs that I have worked with. Simone, as well as the other employees, are very helpful and willing to assist. No matter the issue or concern she is willing to listen and help figure it out and if she cannot most importantly she will do her best to find out. I love TrackerRMS and look forward its continued growth in popularity

Pros

I like everything about this program, it makes it very easy for workflow and process. It is very user-friendly I can easily pick up where I left off and the email functionality is awesome, now that I am using it.

Cons

There isn't much I do not like, maybe there can be additional color options added to be able to use in display settings

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.9/10
Based on 155 user ratings
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TrackerRMS Pricing

TrackerRMS Pricing

Starting from
£70.00/month
Free Trial
Subscription
Value for money
Value for Money
4.7/5
Based on 155 user ratings
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TrackerRMS Features

TrackerRMS Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.5/5
Based on 155 user ratings
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Categories

Additional information for TrackerRMS

Additional information for TrackerRMS

Key features of TrackerRMS

  • Contact & Activity Management
  • Custom Reporting, Dashboards & Analytics
  • Invoicing & Payments
  • Mobile Access
  • Multi-Territory/Multi-Currency
  • Products & Services Rate Cards
  • Sales Lead & Opportunity Management
  • Standard Reports & Dashboards

Benefits

Manage All Relationships - Never miss a call or activity. Track all your customer relationships and candidate information and opportunities in one centralized place
One Place For Sourcing - Never leave the system and Improve your Recruiter’s efficiency. Run fast and accurate searches for all your internal candidates and job board applicants together
Any Browser Or Mobile - Manage all of your sales, recruiting and onboarding needs in one place; anytime, anywhere
Simple To Use - From posting vacancies to Job boards to customizing your workflow, TrackerRMS Is easy to deploy and offers great ongoing and personalized support

TrackerRMS FAQs

TrackerRMS FAQs

Below are some frequently asked questions for TrackerRMS.

Q. What type of pricing plans does TrackerRMS offer?

TrackerRMS offers the following pricing plans:

Starting from: £70.00/month

Pricing model: Subscription

Free Trial: Available

Q. What are the main features of TrackerRMS?

TrackerRMS offers the following features:

  • Contact & Activity Management
  • Custom Reporting, Dashboards & Analytics
  • Invoicing & Payments
  • Mobile Access
  • Multi-Territory/Multi-Currency
  • Products & Services Rate Cards
  • Sales Lead & Opportunity Management
  • Standard Reports & Dashboards

Q. Who are the typical users of TrackerRMS?

TrackerRMS has the following typical customers:

Mid Size Business, Small Business

Q. What languages does TrackerRMS support?

TrackerRMS supports the following languages:

English

Q. What type of pricing plans does TrackerRMS offer?

TrackerRMS has the following pricing plans:

Subscription

Q. Does TrackerRMS support mobile devices?

We do not have any information about what devices TrackerRMS supports

Q. What other apps does TrackerRMS integrate with?

TrackerRMS integrates with the following applications:

CloudCall, CloudCall, EMERGE Background Checks, HubSpot CRM, QuickBooks, Sage Payroll

Q. What level of support does TrackerRMS offer?

TrackerRMS offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials