About vcita
vcita is a powerful all-in-all app, designed to help you manage your business and schedule, interact with your clients better, and save valuable time.
It includes all the tools you need to streamline your day-to-day:
- Manage your client base with a mobile CRM
- Manage your schedule, appointments and events with an online team calendar
- Invoice clients and manage your income with a payment dashboard
- Capture new leads with a customizable widget on your website
- Send action-driving email campaigns and SMS marketing
- Offer clients a personal client portal where they can book, reschedule, pay, fill forms, share files and more
ONLINE SCHEDULING
Say goodbye to time wasted and frustrated customers, and say hello to effortless online scheduling. Let clients schedule a free consultation, book and pay for services, and register for events online - 24/7 from any device. vcita comes with a customizable scheduling page where clients can view your services and up-to-date availability, as well as a personal client portal for each client. Add vcita to your website, email and social media - and get double the bookings in half the time.
CLIENT MANAGEMENT
Keeping clients at your fingertips is made easy with a 360-degree view of your customer communications, accessible from any device. Designed with small businesses in mind, vcita helps you organize, track and manage your client conversations. You'll be able to add clients on-the-fly, initiate new conversations in a single click, review client history across the board, track appointments and payments, add notes and tags, automate follow-ups and so much more.
ONLINE PAYMENTS
vcita makes it simple and secure to collect credit card and PayPal payments online 24/7 from any device. You can add payment buttons and forms to your website, email or social media, and funds will be deposited directly to your bank or PayPal account with no additional transaction fee. A friendly dashboard lets you view clients' payment history, issue branded invoices and track payment status in real time.
It even comes with a mobile app for Apple and Android, helping you take your business on-the-go, amaze clients with immediate responses - even after business hours - manage your team schedule while out-of-office and so much more.
Pricing starting from:
US$19.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of vcita
Manage your business with an all-in-one business app:
* Mobile CRM - manage your clients, take notes, mark for follow-up and respond to client requests while on-the-go
* Calendar management - manage your business schedule, appointments and events, all in-sync with your existing calendar
* Billing & invoicing - create and email branded invoices and track your business income with a centralized dashboard
Let clients take action online 24/7:
* Online scheduling - invite clients to set appointments, book services and register for events & classes online from any device
* Online payments - let clients pay for your services online, accept any credit card or PayPal and issue branded invoices
* Client portal - keep clients engaged with a 24/7 personal client portal where they can book, reschedule, pay, fill forms, share files and more
Step up your marketing and generate more business:
* Lead capturing - enhance your website with an actionable widget that captures more clients and increases customer satisfaction
* Your business page - generate more interaction and revenue with a beautiful, mobile-friendly landing page to showcase your services and engage clients
* Email campaigns - create beautiful, action-driving emails to get more business & bookings from clients and prospects
Devices
Business size
Markets
United Arab Emirates, Australia, Belgium, Brazil, Canada, Switzerland, China, Germany, Denmark, Spain, France, United Kingdom, Ireland, Israel, India, Italy, Japan, Mexico, Netherlands, New Zealand, Singapore, United States, South Africa and 18 others
Supported Languages
Dutch, English, French, German, Hebrew, Italian, Polish, Portuguese, Russian, Spanish and 5 others
Pricing starting from:
US$19.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of vcita: 202
- API
- Access Controls/Permissions
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling Software
- Attendance Tracking Software
- Auto-Responders
- Automated Responses
- Automated Scheduling
- Availability Management
- Batch Processing
- Bill Payment
- Billing & Invoicing
- Billing Portal
- Booking Management
- Business Card/Badge Scanning
- Business Coaching
- CRM Software
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Campaign Management Software
- Candidate Profiles
- Care Summaries
- Case Management Software
- Cataloging/Categorization
- Class Management
- Class Registration Software
- Class Scheduling
- Client Database
- Client Management
- Client Portal
- Client Profiles
- Clinical Notes
- Collaboration Tools
- Color Codes/Icons
- Communication Management
- Confirmation/Reminders
- Contact Database
- Contact Management Software
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customer Mobile App
- Customer Service Analytics
- Customer Support Software
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customization
- Data Import/Export
- Data Security
- Document Management Software
- Document Storage
- Drip Campaigns
- Electronic Payments
- Email Campaign Management
- Email Management Software
- Email Marketing Software
- Email Reminders
- Employee Management
- Employee Scheduling Software
- Enrollment Confirmation
- Estimating
- Event Calendar
- Event Management Software
- Event Scheduling
- Event Triggered Actions
- Exercise Library
- FAQ
- Facility Scheduling
- Faculty/Staff Management
- File Management
- File Sharing Software
- File Storage
- File Transfer
- For HVAC Companies
- For Mac Devices
- For Medical Purposes
- For Physical Therapy
- For Salons and Spas
- For Startups
- For iPad Devices
- Gift Card Management
- Group Registration
- Group Scheduling
- HIPAA Compliant
- Healthcare Compliance
- Hourly Billing
- Image Library
- In-person Trainer
- Intake Management
- Interaction Tracking
- Invoice Creation
- Invoice History
- Invoice Management
- Job Scheduling
- Landing Pages/Web Forms
- Lead Capture Software
- Lead Distribution
- Lead Generation Software
- Lead Management Software
- Lesson Notes
- Life Coaching
- List Management
- Loyalty Program
- Maintenance Scheduling
- Marketing Automation Software
- Mass Texting
- Medical Billing Software
- Member Management
- Membership Management Software
- Message Personalization
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Coupons
- Mobile Optimized Emails
- Mobile Payments
- Multi-Channel Marketing
- Multi-Currency
- Multi-Location
- Multi-Physician
- Multi-Provider Practice
- No-Show Tracking
- Nutrition Program
- On Call Scheduling
- One-to-One Messaging
- Online Booking
- Online Classes
- Online Invoicing
- Online Payments
- Online Registration
- Online Trainer
- Parent Portal
- Parent/Student Portal
- Patient Communications
- Patient Engagement Software
- Patient Intake
- Patient Management Software
- Patient Portal Software
- Patient Records Management
- Patient Scheduling
- Payment Collection in the Field
- Payment Processing Software
- Payment Reminders
- Payroll Management
- Performance Metrics
- Physician Management
- Physician Scheduling
- Point of Sale (POS)
- Practice Management
- Progress Notes
- Project Billing
- Promotions Management
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Chat
- Real-time Scheduling
- Records Management Software
- Recurring Appointments
- Recurring/Subscription Billing
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Rescheduling
- Resource Scheduling
- SMS Marketing
- SMS Messaging
- SMS Reminders
- Scheduled Messaging
- Scheduling Software
- Score Tracking
- Search/Filter
- Secure Data Storage
- Secure Messaging
- Segmentation
- Self Payment
- Self Service Portal
- Shared Contacts
- Social Media Integration
- Sport Coaching
- Staff Management
- Subscriber Management
- Task Scheduling
- Team Calendars
- Team Management Software
- Team Notes
- Template Management
- Territory Management
- Third Party Integrations
- Treatment Packages
- Treatment Planning
- Two-Way Audio & Video
- Video Conferencing Software
- Video Consultations
- Website Integration
- Workflow Management Software
Alternatives
Schedulicity
Calendly
Salesforce Sales Cloud
QuickBooks Desktop Enterprise
Reviews
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- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
No-brainer for appointment based business
Reviewed on 2017-05-01
I provide business management consulting for optometrists. All my work is done through appointments...
I provide business management consulting for optometrists. All my work is done through appointments and email. vCita flawlessly syncs my calendar and allows clients to schedule when I'm actually available. Prior to vCita, I spent way too much time suggesting times, getting voicemails, etc. Besides that, they have done a great job of allowing a feature-rich "live-site" that is easy to set up and super customizable. I think for many businesses it would suffice to be the landing page.
Pros
Very simple appointment set-ups. Before vCita there was a ton of back and other emails, or worse than that - phone calls.
Cons
The invoicing/billing system is not as robust as some other programs out there. Specifically I would like the program to send out regular monthly retainer billing.
- Industry: Health, Wellness & Fitness
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Vcita Review Transcend Company
Reviewed on 2021-03-11
Overall, the Vcita team takes care of their customers, they listen and they are helpful. I truly...
Overall, the Vcita team takes care of their customers, they listen and they are helpful. I truly believe they do not shy away from what could improve the product. I would be great to see their engineering team increase in compacity to provide some customer wish list items
Pros
Simple to use, simple for a team to grasp and implement and generally speaking relikable
Cons
The abilities to customize the software
Alternatives Considered
Salesforce Sales CloudReasons for Choosing vcita
Method was just not user friendly in any waySwitched From
Method CRMReasons for Switching to vcita
Price, the value to cost was a hands down easy decision- Industry: Photography
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Sinking Ship
Reviewed on 2020-06-20
Having been a customer for several years, vCita offered an all-in-one solution that few others...
Having been a customer for several years, vCita offered an all-in-one solution that few others compared to at the time. However, very little has changed in the last 3 years other than some unnecessary aesthetic updates and very minor enhancements. I got on board fully aware that there were several missing features I needed which were on the top of the feature request list and I put in place workarounds to suffice until these features were going to be implemented. I'm talking about pretty fundamental things, like the ability for online payments to be accepted with sales tax automatically calculated, and add-on/bundled products/services. Instead of the development team addressing critical upgrades the community is begging for, we get branding updates, color scheme changes, and random issues where things that have always worked fine no longer work properly.
Customer service is all but useless, and I constantly get the feeling their priorities lie in marketing the outdated product they have rather than improving it.
If you try the product and feel that it accomplishes 100% of what you need it to do, go for it. But if you find that it looks great but misses the mark on a few key areas, don't jump on board hoping it will be addressed in the next decade. Keep looking. I'm done waiting.
Pros
Relatively easy to use and deploy. Client interface is mostly intuitive and easy to use.
Cons
Product development is nonexistent. Customer support is a joke. On the rare occasion there is an update, I find something on my website no longer works, instead of being improved.
- Industry: Consumer Services
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great Software with Awesome Support
Reviewed on 2019-10-11
Overall, Vcita has done a wonderful job with their support team when in helping me maximize their...
Overall, Vcita has done a wonderful job with their support team when in helping me maximize their features.
Pros
Calendar integration with my website, Revenue tracker, Invoicing, Easy of online payment integration.
Cons
There could be more features in the calendar section of the software
Alternatives Considered
Housecall ProReasons for Switching to vcita
Although Housecall pro has features that vcita does not (Time tracking), for our particular industry (cleaning solutions) we found it best to have an independent software for time tracking that is as customizable as we need it to be, and a separate client management software to handle everything else like Vcita.- Industry: Arts & Crafts
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Vita has upped the professionalism of my website
Reviewed on 2020-08-26
Pros
I love that it's a thorough yet simple to use software. It's one of the first things a client or someone visiting my website mentions. They like widgets and say that it makes my website look put together and trustworthy. I LOVE that I can list my different services in sections and overall Vcita has great customer service. I look forward to exploring the software more and maximizing what it can do for my business success.
Cons
I don't like the features that force a time limit for a service, some services I offer I cannot put a time slot per say, for example, a service I offer is custom earring making and I wouldn't necessarily have someone sign up for a time slot to get their earrings done BUT my way around that issue is I have it as a waitlist for folks to inquire about a custom pair and they can sign up that way.
vcita FAQs
Below are some frequently asked questions for vcita.Q. What type of pricing plans does vcita offer?
vcita offers the following pricing plans:
- Starting from: US$19.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
vcita offers various subscriptions, so you can find the best fit for your needs. The Essentials plan adds online scheduling & event registration, online payments, and more advanced features ($19/month*) The Business plan adds email campaigns, SMS marketing, client tags & follow-ups, client text messages, multiple staff accounts, team calendar, 3rd party integrations & analytics, and more advanced features ($45/month*) The Platinum plan adds staff roles & permissions, auto-assignment rules, custom email & SMS notifications per service, integrations via API, and more advanced features ($75/month*) *annual subscription pricing
Q. Who are the typical users of vcita?
vcita has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500
Q. What languages does vcita support?
vcita supports the following languages:
Dutch, English, French, German, Hebrew, Italian, Polish, Portuguese, Russian, Spanish
Q. Does vcita support mobile devices?
vcita supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does vcita integrate with?
vcita integrates with the following applications:
Constant Contact, Duda, Facebook for Business, FullContact, GoDaddy Website Builder, Google Ads, Google Analytics 360, Google Calendar, Google Contacts, Joomla, Microsoft Excel, PayPal, QuickBooks Online Advanced, Quickbooks Online, Square Payments, Stripe, Weebly, Wix, WordPress, Zapier, Zoom Meetings
Q. What level of support does vcita offer?
vcita offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
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