mHelpDesk
About mHelpDesk
mHelpDesk is built to be super fast and easy to learn. We have free daily training and a welcome team to get you trained and using the software.
Our top rated field service software is incredibly powerful and supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments. Make sure your team is fully allocated with mHelpDesk's scheduling calendar, and efficiently routed with the map view.
mHelpDesk's invoicing system is fully integrated with our easy scheduling platform, providing one click invoicing with job tracking and reporting that will guarantee you get paid fast, every time. mHelpDesk's customers are happily eliminating the double data entry of working with third party accounting systems like Quickbooks, and you can too!
Keep track of all your customer interactions in mHelpDesk so that you and your team have the information you need, when you need it. Custom fields make it easy to track the specific bits of info that are unique to your business, and of course all of it can be seen in real time by you and your team on your mobile devices in the field, or from wherever you happen to be.
As the highest rated cloud based business system for field service businesses, mHelpDesk is an excellent partner for success now, and into the future. We're making additions and improvements almost daily, and are building long, happy relationships with customers for life. We look forward to serving you too!
Key benefits of mHelpDesk
Win more jobs, stay more organized and grow your business with our industry leading field service software.
mHelpDesk allows you to access your customer information from any computer or any device. Our software is easy to use for estimates, scheduling, jobs, invoicing and so much more.
mHelpDesk is perfect for HVAC, Plumbers, Electricians, Pest Control, Computer Repair, Carpet Cleaners, Maid Service, and many more!
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Reviews
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- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Absolutely Fantastic Customer Support and Easy to use!
Reviewed on 2018-05-24
Organized our service business and made it much easier to operate
Organized our service business and made it much easier to operate
Pros
Whenever there is an issue with anything on the program they are super quick to get it fixed and won't stop until it is fixed. There are not a lot of issues, but every program has its glitches. It is also super easy to use and helps keep us very organized.
Cons
Sometimes the app does act up but it was much better once we switched our cellular device carrier to one with better coverage
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Quick Response
Reviewed on 2019-07-23
The support team was very quick to answer & respond. Very knowledgeable.
The support team was very quick to answer & respond. Very knowledgeable.
Pros
How quickly their team responded and how when going to the screen to correct the problem I did not lose contact with the agent helping me and/or our conversation.
Cons
I haven't experienced anything yet to not like about this software. Like any program there's the "getting to know the program stage," and the experience is different for everyone. This is why the customer service department plays an important role. ; But once you get it, the things you can do with Your time that is freed up because of this software.
Response from mHelpDesk
Benjamin, we're thrilled to hear that our Customer Support team was able to quickly answer your questions. We work hard to make sure we resolve customer questions and concerns quickly. Please let us know if there is anything else we can do to help in the future, and thank you for being an mHelpDesk customer.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
mHelpDesk/HomeAdvisor
Reviewed on 2019-10-03
The weaknesses we struggled through for the first 2 years really left it on the back burner as far...
The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.
Pros
1. The calendar integration with Google worked well and the appointment processing flow was good enough.
2. Invoicing and job dollar tracking worked OK as well. Quickbooks integration came along too late for us to play with or even consider.
3. The support team is pretty responsive and helpful when available.
4. The automatic linking with HomeAdvisor worked well usually. When it did, sending out text message alerts for new leads was a nice feature.
Cons
1. My biggest issue was communication logging. Although the customer note log was a help, it should log ALL communication with the customer. The fact that their development team couldn't get the log to reflect individual and system-generated emails was a HUGE stumbling block when trying to track customer contact instances.
2. They tried to change our package processing after we were with them for a year. Haggled out a deal, but really soured any aspect of expanding its role with us.
3. Having more than one invoice and/or email template would've been a huge plus.
4. It's integration with HomeAdvisor had its ups and downs. They couldn't seem to get on the same page as far was which HomeAdvisor account to bill for and was problematic when we closed a secondary HA account.
5. The report functionality improved a great deal, but was still not flexible enough to use effectively. That may be my issue and not leveraging the custom report capabilities well enough. It was much better lately, but the export capability was still rather limited.
Response from mHelpDesk
Ken, thank you for taking the time to leave a review. We're glad to hear that overall the scheduling and job tracking features work well, and that the automatic customer texting has been valuable. We're sorry to hear that the communication logging isn't as expansive as you would like -- that's something that we're considering for further development in future updates. We're thrilled to see the 5 stars for Customer Support -- that's always a top priority for us. Please give us a call or send us a chat if we can help with anything. Thanks for being a customer.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Great value and very customizable
Reviewed on 2018-06-27
Pros
For the pricepoint, it is hard to go wrong here. And while we encountered a few things we couldn't make the system do, neither could Salesforce (and SF wanted 10X the price). We are very happy with out decision for this.
Cons
You have to REALLY think through how you want your workflow, templates, and in particular how you want to name your products and services. It is a headache to go back and change things. Additionally, the search function is painfully slow and counter productive once you get over ~1000 skus. Their database simply can't handle it.
Response from mHelpDesk
Thanks Stacey--we really appreciate the feedback and your business!
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Customer Support is excellent!
Reviewed on 2018-05-29
Pros
It is feature rich for a great price. It is easy to use and has many tutorials (if even needed). The scheduling and invoicing system are terrific.
Cons
The search function is not very good. I'm told it will be upgraded, but it has been quite awhile now.
mHelpDesk FAQs
Below are some frequently asked questions for mHelpDesk.Q. What type of pricing plans does mHelpDesk offer?
mHelpDesk offers the following pricing plans:
- Starting from: US$169.00/month
- Pricing model: Subscription
- Free Trial: Available
14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available.
Q. Who are the typical users of mHelpDesk?
mHelpDesk has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does mHelpDesk support?
mHelpDesk supports the following languages:
English
Q. Does mHelpDesk support mobile devices?
mHelpDesk supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does mHelpDesk integrate with?
mHelpDesk integrates with the following applications:
Close, Google Analytics 360, Google Calendar, Google Workspace, Mailchimp, PayPal, QuickBooks Online, QuickBooks Online Advanced, Stripe, Twilio, WordPress, authorize.net
Q. What level of support does mHelpDesk offer?
mHelpDesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
See all software categories found for mHelpDesk.
- Scheduling Software
- Field Service Management Software
- Workforce Management Software
- Maintenance Management Software
- Service Dispatch Software
- Business Management Software
- Employee Scheduling Software
- Time Tracking Software
- Field Activity Management Software
- HVAC Software
- Oil and Gas Software
- Calendar Software
- Work Order Software
- Equipment Maintenance Software
- Maid Service Software
- Plumbing Software
