mHelpDesk

4.3 (828)
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Cloud-based field service management software

About mHelpDesk

mHelpDesk is a field service software that supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments. With mHelpDesk's scheduling calendar, teams are efficiently routed with the map view.

mHelpDesk's invoicing system is fully integrated with a scheduling platform, providing one click invoicing with job tracking and reporting. mHelpDesk's customers are happily eliminating the double data entry of working with third party accounting systems such as Quickbooks. Users can keep track of all the customer interactions. Custom fields make it easy to track the specific bits of information that are unique to the business.


Key benefits of mHelpDesk

•The field service software helps businesses win more jobs, stay organized, and grow their business.

•mHelpDesk allows users to access customer information from any computer or any device.

•The software assists with estimate generation, scheduling, jobs, invoicing, and more.

•mHelpDesk is designed for HVAC, plumbers, electricians, pest control, computer repair, carpet cleaners, maid service, and more.


Images

mHelpDesk Software - mHelpDesk Reports
mHelpDesk Software - mHelpDesk Service Items
mHelpDesk Software - mHelpDesk Invoices
mHelpDesk Software - mHelpDesk Estimates
mHelpDesk Software - mHelpDesk Menu
mHelpDesk Software - mHelpDesk Dashboard
mHelpDesk Software - mHelpDesk Work Orders
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mHelpDesk video
mHelpDesk video
mHelpDesk Software - mHelpDesk Reports
mHelpDesk Software - mHelpDesk Service Items
mHelpDesk Software - mHelpDesk Invoices
mHelpDesk Software - mHelpDesk Estimates
mHelpDesk Software - mHelpDesk Menu
mHelpDesk Software - mHelpDesk Dashboard
mHelpDesk Software - mHelpDesk Work Orders

Not sure about mHelpDesk? Compare with a popular alternative

mHelpDesk

4.3 (828)
VS.
Most reviewed

Starting Price

No pricing found
US$14.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

155
159

Integrations

14
80

Ease of Use

4.3 (828)
4.4 (2,193)

Value for Money

3.9 (828)
4.5 (2,193)

Customer Service

4.4 (828)
4.3 (2,193)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4.3 /5
(828)
Value for Money
3.9/5
Features
4.0/5
Ease of Use
4.3/5
Customer Support Software
4.4/5

Already have mHelpDesk?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 828
Mas Idayu
Mas Idayu
Overall rating
  • Industry: Oil & Energy
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Great helpdesk application

Reviewed on 2022-07-27

Pros

It's elegant in its simplicity, easy to use and does what it's supposed to. As long as you're only looking to arrange projects and make invoicing and estimates, it's a great tool. There's also a smartphone app, although it's just good for the basics. Assessments, service calls, and invoices may be done quickly and easily. Managing customer information across various employment locations is a joy.

Cons

There are instances when they provide upgrades that don't benefit my daily application use. Because they cater to a wide range of sectors and demands, I can see how the change would be beneficial. More of them being optional would be ideal. There is a noticeable lag in the application's response but not too serious.

Rita
Overall rating
  • Industry: Industrial Automation
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

mHelpDesk

Reviewed on 2019-07-17

Always have a great experience when dealing with customer service. I have been helped in a very...

Always have a great experience when dealing with customer service. I have been helped in a very timely manner with any issues that would pop up.

Pros

I like that it is easy to use and was easy to setup. The flow of the customer account is good.

Cons

I do not like the reporting. It is not the easiest reports to pull and when you do, sometimes does not make sense. However, I have not used the reports enough to say they are unworkable.

Alternatives Considered

RazorSync

Reasons for Switching to mHelpDesk

We used RazorSync for several months until we decided that mHelpDesk was a better fit for our business.

Response from mHelpDesk

Rita, thank you for sharing your comments. We're happy to hear that the product is working for your business and that the Customer Support team has been helpful. We'll pass your feedback about the reporting to the product and engineering teams. Thanks for being a customer!

Ken
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

mHelpDesk/HomeAdvisor

Reviewed on 2019-10-03

The weaknesses we struggled through for the first 2 years really left it on the back burner as far...

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

Pros

1. The calendar integration with Google worked well and the appointment processing flow was good enough.

2. Invoicing and job dollar tracking worked OK as well. Quickbooks integration came along too late for us to play with or even consider.

3. The support team is pretty responsive and helpful when available.

4. The automatic linking with HomeAdvisor worked well usually. When it did, sending out text message alerts for new leads was a nice feature.

Cons

1. My biggest issue was communication logging. Although the customer note log was a help, it should log ALL communication with the customer. The fact that their development team couldn't get the log to reflect individual and system-generated emails was a HUGE stumbling block when trying to track customer contact instances.

2. They tried to change our package processing after we were with them for a year. Haggled out a deal, but really soured any aspect of expanding its role with us.

3. Having more than one invoice and/or email template would've been a huge plus.

4. It's integration with HomeAdvisor had its ups and downs. They couldn't seem to get on the same page as far was which HomeAdvisor account to bill for and was problematic when we closed a secondary HA account.

5. The report functionality improved a great deal, but was still not flexible enough to use effectively. That may be my issue and not leveraging the custom report capabilities well enough. It was much better lately, but the export capability was still rather limited.

Response from mHelpDesk

Ken, thank you for taking the time to leave a review. We're glad to hear that overall the scheduling and job tracking features work well, and that the automatic customer texting has been valuable. We're sorry to hear that the communication logging isn't as expansive as you would like -- that's something that we're considering for further development in future updates. We're thrilled to see the 5 stars for Customer Support -- that's always a top priority for us. Please give us a call or send us a chat if we can help with anything. Thanks for being a customer.

Casey
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Property Management user for 5 years

Reviewed on 2020-05-11

Moved to mHelpdesk from paper work orders. Still using it 5 years later. We don't schedule or...

Moved to mHelpdesk from paper work orders. Still using it 5 years later. We don't schedule or invoice jobs, just use the work order function.

Pros

Least clunky work order software we demoed. Easy for service techs to pick up. Good technical support - I think they wrote an update after one of our guys phones stopped displaying the app properly. That was pretty cool.

Cons

Rollout of December '19 update wasn't that smooth. Honestly, most of my complaints are issues that come from being a long-term user and having wrong codes and items from my staff cluttering up the software. Reporting is a little weak.

Alternatives Considered

Limble CMMS, BlueFolder and eMaint CMMS

Reasons for Switching to mHelpDesk

Mhelpdesk was least complex. Limble was 2nd choice
Benjamin
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Quick Response

Reviewed on 2019-07-23

The support team was very quick to answer & respond. Very knowledgeable.

The support team was very quick to answer & respond. Very knowledgeable.

Pros

How quickly their team responded and how when going to the screen to correct the problem I did not lose contact with the agent helping me and/or our conversation.

Cons

I haven't experienced anything yet to not like about this software. Like any program there's the "getting to know the program stage," and the experience is different for everyone. This is why the customer service department plays an important role. ; But once you get it, the things you can do with Your time that is freed up because of this software.

Response from mHelpDesk

Benjamin, we're thrilled to hear that our Customer Support team was able to quickly answer your questions. We work hard to make sure we resolve customer questions and concerns quickly. Please let us know if there is anything else we can do to help in the future, and thank you for being an mHelpDesk customer.

Showing 5 reviews of 828 Read all reviews

mHelpDesk FAQs

Below are some frequently asked questions for mHelpDesk.

mHelpDesk offers the following pricing plans:

  • Free Trial: Available

Please contact mHelpDesk for pricing details.

mHelpDesk has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

mHelpDesk supports the following languages:

English

mHelpDesk supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

mHelpDesk integrates with the following applications:

Close, Google Analytics 360, Google Calendar, Google Workspace, Mailchimp, PayPal, QuickBooks Desktop, QuickBooks Online, QuickBooks Online Advanced, Square Appointments, Stripe, Twilio, WordPress, authorize.net

mHelpDesk offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

See all software categories found for mHelpDesk.