mHelpDesk

About mHelpDesk
mHelpDesk is a field service software that supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments. With mHelpDesk's scheduling calendar, teams are efficiently routed with the map view.
mHelpDesk's invoicing system is fully integrated with a scheduling platform, providing one click invoicing with job tracking and reporting. mHelpDesk's customers are happily eliminating the double data entry of working with third party accounting systems such as Quickbooks. Users can keep track of all the customer interactions. Custom fields make it easy to track the specific bits of information that are unique to the business.
Key benefits of mHelpDesk
•The field service software helps businesses win more jobs, stay organized, and grow their business.
•mHelpDesk allows users to access customer information from any computer or any device.
•The software assists with estimate generation, scheduling, jobs, invoicing, and more.
•mHelpDesk is designed for HVAC, plumbers, electricians, pest control, computer repair, carpet cleaners, maid service, and more.
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Reviews
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- Industry: Oil & Energy
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Great helpdesk application
Reviewed on 2022-07-27
Pros
It's elegant in its simplicity, easy to use and does what it's supposed to. As long as you're only looking to arrange projects and make invoicing and estimates, it's a great tool. There's also a smartphone app, although it's just good for the basics. Assessments, service calls, and invoices may be done quickly and easily. Managing customer information across various employment locations is a joy.
Cons
There are instances when they provide upgrades that don't benefit my daily application use. Because they cater to a wide range of sectors and demands, I can see how the change would be beneficial. More of them being optional would be ideal. There is a noticeable lag in the application's response but not too serious.
- Industry: Industrial Automation
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
mHelpDesk
Reviewed on 2019-07-17
Always have a great experience when dealing with customer service. I have been helped in a very...
Always have a great experience when dealing with customer service. I have been helped in a very timely manner with any issues that would pop up.
Pros
I like that it is easy to use and was easy to setup. The flow of the customer account is good.
Cons
I do not like the reporting. It is not the easiest reports to pull and when you do, sometimes does not make sense. However, I have not used the reports enough to say they are unworkable.
Alternatives Considered
RazorSyncReasons for Switching to mHelpDesk
We used RazorSync for several months until we decided that mHelpDesk was a better fit for our business.Response from mHelpDesk
Rita, thank you for sharing your comments. We're happy to hear that the product is working for your business and that the Customer Support team has been helpful. We'll pass your feedback about the reporting to the product and engineering teams. Thanks for being a customer!
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
mHelpDesk/HomeAdvisor
Reviewed on 2019-10-03
The weaknesses we struggled through for the first 2 years really left it on the back burner as far...
The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.
Pros
1. The calendar integration with Google worked well and the appointment processing flow was good enough.
2. Invoicing and job dollar tracking worked OK as well. Quickbooks integration came along too late for us to play with or even consider.
3. The support team is pretty responsive and helpful when available.
4. The automatic linking with HomeAdvisor worked well usually. When it did, sending out text message alerts for new leads was a nice feature.
Cons
1. My biggest issue was communication logging. Although the customer note log was a help, it should log ALL communication with the customer. The fact that their development team couldn't get the log to reflect individual and system-generated emails was a HUGE stumbling block when trying to track customer contact instances.
2. They tried to change our package processing after we were with them for a year. Haggled out a deal, but really soured any aspect of expanding its role with us.
3. Having more than one invoice and/or email template would've been a huge plus.
4. It's integration with HomeAdvisor had its ups and downs. They couldn't seem to get on the same page as far was which HomeAdvisor account to bill for and was problematic when we closed a secondary HA account.
5. The report functionality improved a great deal, but was still not flexible enough to use effectively. That may be my issue and not leveraging the custom report capabilities well enough. It was much better lately, but the export capability was still rather limited.
Response from mHelpDesk
Ken, thank you for taking the time to leave a review. We're glad to hear that overall the scheduling and job tracking features work well, and that the automatic customer texting has been valuable. We're sorry to hear that the communication logging isn't as expansive as you would like -- that's something that we're considering for further development in future updates. We're thrilled to see the 5 stars for Customer Support -- that's always a top priority for us. Please give us a call or send us a chat if we can help with anything. Thanks for being a customer.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Property Management user for 5 years
Reviewed on 2020-05-11
Moved to mHelpdesk from paper work orders. Still using it 5 years later. We don't schedule or...
Moved to mHelpdesk from paper work orders. Still using it 5 years later. We don't schedule or invoice jobs, just use the work order function.
Pros
Least clunky work order software we demoed. Easy for service techs to pick up. Good technical support - I think they wrote an update after one of our guys phones stopped displaying the app properly. That was pretty cool.
Cons
Rollout of December '19 update wasn't that smooth. Honestly, most of my complaints are issues that come from being a long-term user and having wrong codes and items from my staff cluttering up the software. Reporting is a little weak.
Reasons for Switching to mHelpDesk
Mhelpdesk was least complex. Limble was 2nd choice- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Quick Response
Reviewed on 2019-07-23
The support team was very quick to answer & respond. Very knowledgeable.
The support team was very quick to answer & respond. Very knowledgeable.
Pros
How quickly their team responded and how when going to the screen to correct the problem I did not lose contact with the agent helping me and/or our conversation.
Cons
I haven't experienced anything yet to not like about this software. Like any program there's the "getting to know the program stage," and the experience is different for everyone. This is why the customer service department plays an important role. ; But once you get it, the things you can do with Your time that is freed up because of this software.
Response from mHelpDesk
Benjamin, we're thrilled to hear that our Customer Support team was able to quickly answer your questions. We work hard to make sure we resolve customer questions and concerns quickly. Please let us know if there is anything else we can do to help in the future, and thank you for being an mHelpDesk customer.
mHelpDesk FAQs
Below are some frequently asked questions for mHelpDesk.Q. What type of pricing plans does mHelpDesk offer?
mHelpDesk offers the following pricing plans:
- Free Trial: Available
Please contact mHelpDesk for pricing details.
Q. Who are the typical users of mHelpDesk?
mHelpDesk has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does mHelpDesk support?
mHelpDesk supports the following languages:
English
Q. Does mHelpDesk support mobile devices?
mHelpDesk supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does mHelpDesk integrate with?
mHelpDesk integrates with the following applications:
Close, Google Analytics 360, Google Calendar, Google Workspace, Mailchimp, PayPal, QuickBooks Desktop, QuickBooks Online, QuickBooks Online Advanced, Square Appointments, Stripe, Twilio, WordPress, authorize.net
Q. What level of support does mHelpDesk offer?
mHelpDesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
See all software categories found for mHelpDesk.
- Scheduling Software
- Field Service Management Software
- Workforce Management Software
- Maintenance Management Software
- Service Dispatch Software
- Business Management Software
- Employee Scheduling Software
- Time Tracking Software
- Field Activity Management Software
- HVAC Software
- Oil and Gas Software
- Calendar Software
- Work Order Software
- Equipment Maintenance Software
- Maid Service Software
- Plumbing Software