About Spiceworks

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Spiceworks

Devices

Business size

S M L

Markets

Australia, Canada, China, Germany, United Kingdom and 3 others, India, Japan, United States

Supported Languages

English, German

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Spiceworks

Images

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Features

Total features of Spiceworks: 49

  • Access Controls/Permissions
  • Activity Monitoring
  • Alerts / Escalation
  • Asset Tracking Software
  • Assignment Management
  • Automated Routing
  • Bandwidth Monitoring
  • Baseline Manager
  • Capacity Management
  • Change Management Software
  • Compliance Management
  • Configuration Management
  • Connectivity Management
  • Customizable Branding
  • Dashboard Software
  • Diagnostic Tools
  • Email Management Software
  • IT Asset Management Software
  • Incident Management Software
  • Inventory Management Software
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management Software
  • License Management Software
  • Maintenance Management Software
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Network Analysis
  • Network Monitoring Software
  • Patch Management Software
  • Performance Analysis
  • Problem Management
  • Procurement Management
  • Project Management Software
  • Purchasing & Receiving
  • Real-Time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Resource Management Software
  • Root Cause Analysis
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Task Management Software
  • Ticket Management
  • Uptime Reporting
  • Web Traffic Reporting
  • Workflow Configuration

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Atera

4.6
#1 Alternative to Spiceworks
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Pulseway

4.7
#2 Alternative to Spiceworks
Built directly for MSPs and internal IT teams, Pulseway delivers a powerful monitoring and management tool that gives...

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4.7
#3 Alternative to Spiceworks
EcholoN is a customer service management software designed to help businesses handle quality control processes,...

HarmonyPSA

4.5
#4 Alternative to Spiceworks
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Reviews

Overall rating

4.4 /5
(499)
Value for Money
4.6/5
Features
4.2/5
Ease of Use
4.3/5
Customer Support Software
4.2/5

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Showing 5 reviews of 499
Robert R.
Overall rating
  • Industry: Food & Beverages
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Ideal free helpdesk for small to medium businesses

Reviewed on 2021-09-10

Overall I have been very happy with Spiceworks, especially the community of users.

Overall I have been very happy with Spiceworks, especially the community of users.

Pros

It's impossible to beat the cost of free. The product is well designed and functions extremely well for the job it is designed for.

Cons

Larger IT departments won't be able to route tickets to specific teams. It would be very nice if spiceworks could expand its offering to include sub service desks etc.

Matthew B.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Help Desk Where You Want It

Reviewed on 2021-06-06

Starting a new role in the organization that had no Help Desk and no history or structure;...

Starting a new role in the organization that had no Help Desk and no history or structure; Spiceworks proved to be the single biggest one thing that could be done right that would yeild improved IT services to the organization. User responsibility shifted to reporting IT issues using email and overall satisfaction improved and service impacting issues due to weaknesses in infrastructure, bad procedures or mislaid processes were identified by the ticketing system and corrected.

Pros

I started using Spiceworks in the cloud and then copied the database and importing it to our VM and lost nothing. It is an efficient and easy to use platform. Adding techs and break-fix categories to track what needs to be improved proved to be successful. This allows IT to focus on root cause and then to deploy solutions to prevent the same.

Cons

The reports need to be streamlined to remove redundancy. Quantity is not always a good thing and by compressing and focusing on key areas the reporting could be a lot better and less fractured.

Alternatives Considered

ServiceNow, Zoho Desk and Zendesk

Reasons for Switching to Spiceworks

First it was/is free. This proved great for our tight budget. We added Manage Engine and the integration proved invaluable. With the two combined, we now have analytics and desktop management and patching.
Josh B.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Awesome IT Help Desk software, horrible inventory system.

Reviewed on 2017-11-10

Pros

Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.

Cons

The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys.

We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets.

We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.

Armando I.
Overall rating
  • Industry: Computer Networking
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Complete suite of administrative tools for your Network

Reviewed on 2021-09-29

Thanks to Spiceworks I was able to control each asset and foresee any problem, be it licensing or...

Thanks to Spiceworks I was able to control each asset and foresee any problem, be it licensing or errors. The continuous monitoring of my services gives you peace of mind

Pros

With spiceworks CM version I was able to register all the devices on my network, monitor their performance and record all my assets. My users can open tickets oriented to our services.

Cons

It can be a bit lengthy to configure all the tools since it has a high number of variables. Ads hide good design. The translation is not entirely good.

John K.
Overall rating
  • Industry: Computer Networking
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

SpiceWorks Cloud IT helpdesk for free!

Reviewed on 2019-10-21

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so...

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.

Pros

Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!

Cons

The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.

Showing 5 reviews of 499 Read all reviews

Spiceworks FAQs

Below are some frequently asked questions for Spiceworks.

Spiceworks offers the following pricing plans:

  • Pricing model: Free Version
  • Free Trial: Available

Spiceworks IT Help Desk is available for free of cost.

Spiceworks has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Spiceworks supports the following languages:

English, German

Spiceworks supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Spiceworks has

Spiceworks offers the following support options:

FAQs/Forum, Knowledge Base Software, Chat

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