ConnectWise Automate Overview

What is ConnectWise Automate?

Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management from ConnectWise Automate. Gain better visibility, remove delivery roadblocks, and increase service without increasing costs through a solution that helps you master discovery, management, patching, monitoring, and automation. Eliminate blind spots in your supported environments, automate any IT support task, and support more endpoints without adding headaches or head count.

ConnectWise Automate Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Free
Subscription
Value for money

Contact ConnectWise Automate directly for a custom pricing quote.


ConnectWise Automate Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Germany
Supported Languages
English

Media

Computer Patching
New Add Pod
Now Dashboard
Now Patching Flyout
Patching Dashboard
Browse Computers
Computer Management Screen
ConnectWise Automate screenshot: Computer Patching ConnectWise Automate screenshot: New Add Pod ConnectWise Automate screenshot: Now Dashboard ConnectWise Automate screenshot: Now Patching Flyout ConnectWise Automate screenshot: Patching Dashboard ConnectWise Automate screenshot: Browse Computers ConnectWise Automate screenshot: Computer Management Screen

ConnectWise Automate Reviews

ConnectWise Automate Reviews

Overall rating
4.2
/
5
Excellent
50

Very good
30

Average
12

Poor
1

Terrible
5

Value for Money
3.9
Features
4.4
Ease of Use
3.6
Customer Support
3.8
82% recommended this app
James B.

By far the best RMM in the network of RMM

Overall, we have been happy with connectwise automate. After coming from Teamviewer, Connectwise is a very robust system that can do way more than we even have the knowledge or time to make happen. Very happy with the software itself.


Daren A.

Connectwise Automate

We are using Connectwise Automate for taking care of customers on a managed service contract.


Benjamin B.

Should be call "Connectwise Autodraft"

The business is a con. They tell you they have a "guarantee" which they make impossible to obtain. will continue to bill you regardless fo whether the product works or not.


Steven D.

CW only tool you need

We use this tool in our everyday work day and it helps us get organized for the day and throughout the day.


Sam H.

Connectwise Automate

Connectwise Automate is a critical part of my business that I use. I could not work without it and I really enjoy working with this tool!


James B.
Industry: Information Services
Company size: 11-50 Employees

By far the best RMM in the network of RMM

Used Daily for 1+ year
Reviewed on 5/5/2020
Review Source: Capterra

Overall, we have been happy with connectwise automate. After coming from Teamviewer, Connectwise is a very robust system that can do way more than we even have the knowledge or time to make happen. Very happy with the software itself.

Pros

The best part about Connectwise Automate is the amount of power that it has. We are able to deploy auto run scrips on our very critical infrastructure. The systems are always monitored for down time and automate sends out an alert any time there is an issue. The control console is easy to use and even non-technical users are able to remote into our customer's systems to see what they need. Scripting is robust to say the least.

Cons

Ticketing is a challenge in this platform. It is included, but isn't a very customer friendly interface to work in. Tech support is a challenge to contact and they don't consider much an emergency for support purposes. Being cloud managed, we find that it is slow for time to time and requires a bit more patients than we would prefer. The management console is not Mac OS supported, so using this in an Apple environment can be challenging. You are limited to the web version and it's functions are limited.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Daren A.
Industry: Information Technology & Services
Company size: 2-10 Employees

Connectwise Automate

Used Daily for 6-12 months
Reviewed on 12/11/2019
Review Source: Capterra

We are using Connectwise Automate for taking care of customers on a managed service contract.

Pros

There are many, many features in Connectwise Automate that will help you help your customers with their computer needs.

Cons

Although the software is very feature rich, it seems very cumbersome and not easy to use from day one. In almost every step, we have had to take classes to figure out how to do things.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Benjamin B.
Industry: Airlines/Aviation
Company size: 501-1,000 Employees

Should be call "Connectwise Autodraft"

Used Daily for 1+ year
Reviewed on 4/1/2020
Review Source: SoftwareAdvice

The business is a con. They tell you they have a "guarantee" which they make impossible to obtain. will continue to bill you regardless fo whether the product works or not.

Pros

The software has its pros (connectwise screenconnect is the only good thing). The automation will automatically restart services or auto-approve and apply windows update on a schedule. When it isn't crashing or causing servers to crash that is.

Cons

It CONSTANTLY crashes. It will cause servers to crash. Only some automation features work. No support is ever avaaible to resolve issues. The ones that do respond don't know their own product.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Steven D.
Industry: Information Technology & Services
Company size: 2-10 Employees

CW only tool you need

Used Daily for 2+ years
Reviewed on 8/24/2020
Review Source: Capterra

We use this tool in our everyday work day and it helps us get organized for the day and throughout the day.

Pros

The format of the software and also how it keeps you updated to current events going on. The layout of the product is great and easy to understand.

Cons

Some of the reporting is off but mostly it pretty accurate. Also noticed when a user is inside a ticket and they change it the notes disappear.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Sam H.
Industry: Computer Networking
Company size: Self Employed

Connectwise Automate

Used Daily for 2+ years
Reviewed on 3/25/2020
Review Source: SoftwareAdvice

Connectwise Automate is a critical part of my business that I use. I could not work without it and I really enjoy working with this tool!

Pros

I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.

Cons

The only issue we have with this software is the customer support and occasional instability of the software.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.1/10
Based on 98 user ratings
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ConnectWise Automate Pricing

ConnectWise Automate Pricing

Starting from
N/A
Free Trial
Free
Subscription
Value for money

Contact ConnectWise Automate directly for a custom pricing quote.

Contact ConnectWise Automate directly for a custom pricing quote.

Value for Money
3.9/5
Based on 98 user ratings
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ConnectWise Automate Features

ConnectWise Automate Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management
Features
4.4/5
Based on 98 user ratings
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Categories

Additional information for ConnectWise Automate

Additional information for ConnectWise Automate

Key features of ConnectWise Automate

  • Active Directory integration
  • Hardware provisioning
  • Help desk ticketing
  • IT asset management
  • Mac and Linux Agents
  • Managed services accounting
  • Mobile Device Management (MDM)
  • Mobile access
  • Monitoring
  • Multivendor antivirus management dashboard
  • Multivendor backup management dashboard
  • Network monitoring
  • Patch management
  • Remote control
  • Remote monitoring
  • Scripting engine
  • Software deployment
  • Solution center
  • Systems monitoring
  • Technician web control center
  • Virtualization monitoring & management

Benefits

Designed with cutting-edge agent technology, the ConnectWise Automate remote monitoring and management (RMM) platform will greatly increase your operational efficiency and considerably improve resource utilization. With Automate, you can eliminate time-intensive, repetitive maintenance tasks, assign your technical resources to higher priority jobs and invest time in nurturing your clients and growing your business. In other words, you can do more with less as you leverage the power of automation. If you can think of a task that needs automation, Automate can do it!

ConnectWise Automate FAQs

ConnectWise Automate FAQs

Below are some frequently asked questions for ConnectWise Automate.

Q. What type of pricing plans does ConnectWise Automate offer?

ConnectWise Automate offers the following pricing plans:

Pricing model: Free, Subscription

Free Trial: Available

Contact ConnectWise Automate directly for a custom pricing quote.

Q. What are the main features of ConnectWise Automate?

ConnectWise Automate offers the following features:

  • Active Directory integration
  • Hardware provisioning
  • Help desk ticketing
  • IT asset management
  • Mac and Linux Agents
  • Managed services accounting
  • Mobile Device Management (MDM)
  • Mobile access
  • Monitoring
  • Multivendor antivirus management dashboard
  • Multivendor backup management dashboard
  • Network monitoring
  • Patch management
  • Remote control
  • Remote monitoring
  • Scripting engine
  • Software deployment
  • Solution center
  • Systems monitoring
  • Technician web control center
  • Virtualization monitoring & management

Q. Who are the typical users of ConnectWise Automate?

ConnectWise Automate has the following typical customers:

Small Business, Large Enterprises, Freelancers, Mid Size Business

Q. What languages does ConnectWise Automate support?

ConnectWise Automate supports the following languages:

English

Q. What type of pricing plans does ConnectWise Automate offer?

ConnectWise Automate has the following pricing plans:

Free, Subscription

Q. Does ConnectWise Automate support mobile devices?

ConnectWise Automate supports the following devices:

iPhone, iPad

Q. What other apps does ConnectWise Automate integrate with?

ConnectWise Automate integrates with the following applications:

Altaro VM Backup, Autotask, CloudMonix, ConnectWise Control, ConnectWise Manage, ESET Endpoint Security, IT Glue, MSP360 Backup, SolarWinds Passportal, Tigerpaw

Q. What level of support does ConnectWise Automate offer?

ConnectWise Automate offers the following support options:

Forum, Knowledge Base, FAQs, Online Support, Phone Support, Video Tutorials