--- description: Detailed reviews on ConnectWise Automate based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare ConnectWise Automate with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ConnectWise Automate Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Data Center Management Software](/directory/277/data-center-management/software) > [ConnectWise Automate](/software/91116/connectwise-automate) # ConnectWise Automate Canonical: https://www.getapp.ca/software/91116/connectwise-automate Page: 1 / 7\ Next: [Next page](https://www.getapp.ca/software/91116/connectwise-automate?page=2) > ConnectWise Automate is a remote monitoring and management (RMM) solution designed for MSPs seeking granular control over IT environments. The software provides customizable monitoring, automated patching, and deep automation capabilities that resolve routine issues before users notice them. ConnectWise Automate features AI-assisted scripting, data views for quick environment insights, and background troubleshooting tools that minimize end-user disruption while supporting Windows endpoints. > > Verdict: Rated **4.1/5** by 141 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ConnectWise Automate Automates routine IT tasks and patch management to reduce manual workload and decrease risk from outdated software. Offers deep customization for monitoring, policies, and workflows to suit diverse managed service environments. Provides comprehensive visibility with advanced data views for fast querying, reporting, and troubleshooting across endpoints. Enables rapid remote support with background access to devices, supporting silent maintenance and consistent service delivery. Leverages artificial intelligence to accelerate script creation and standardizes fixes at scale, improving operational efficiency. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 141 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support Software | 3.7/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: ConnectWise - **Location**: Tampa, US - **Founded**: 1982 ## Commercial Context - **Pricing Details**: Contact ConnectWise directly for a custom pricing quote. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, Germany, Ireland, Luxembourg, Netherlands, New Zealand, United Kingdom, United States ## Features - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Monitoring - Alerts/Escalation - Alerts/Notifications - Anti Virus - Archiving & Retention - Asset Lifecycle Management - Asset Tracking Software - Audit Management - Audit Trail - Automated Routing - Automatic Backup - Automatic Patch Deployment - Automatic Scans - Backup and Recovery - Bandwidth Monitoring - Baseline Manager ## Integrations (5 total) - Acronis Cyber Backup - Auvik - ConnectWise PSA - OpenText Core Endpoint Protection​ - ScreenConnect ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Data Center Management Software](https://www.getapp.ca/directory/277/data-center-management/software) ## Related Categories - [Data Center Management Software](https://www.getapp.ca/directory/277/data-center-management/software) - [IT Asset Management Software](https://www.getapp.ca/directory/325/it-asset-management/software) - [Network Monitoring Software](https://www.getapp.ca/directory/480/network-monitoring/software) - [Backup Software](https://www.getapp.ca/directory/496/backup/software) - [MDM Solutions](https://www.getapp.ca/directory/613/mobile-device-management/software) ## Alternatives 1. [Iru](https://www.getapp.ca/software/130527/kandji) — 4.9/5 (477 reviews) 2. [Pulseway](https://www.getapp.ca/software/101507/pulseway) — 4.7/5 (310 reviews) 3. [JIRA Service Management](https://www.getapp.ca/software/91811/jira-service-management) — 4.5/5 (763 reviews) 4. [ManageEngine Endpoint Central](https://www.getapp.ca/software/103857/manageengine-desktop-central) — 4.6/5 (1485 reviews) 5. [Action1](https://www.getapp.ca/software/2048001/action1-rmm) — 4.9/5 (237 reviews) ## Reviews ### "Manage multiple environments with ease" — 4.0/5 > **Christopher** | *January 25, 2019* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: This software provides multiple connectivity options. It can show a lot of information (see least favorite list below) Great organization\! Easy integration with Connectwise Control and Manage Lots of option for Scripting and API connectivity to outside applications > > **Cons**: The interface was changed to a much less intuitive environment about a year ago. I use it and have started to get used to it somewhat, but it still is not what I would call good. There's problems if you don't run the Control Center as an Admin, but it doesn't want to run as admin by default The uninstaller for the client can sometimes not uninstall. > > Companies I have been working for have been leveraging this application for machine management for years. ----- ### "Automate ( formerly Labtech) is a great RMM tool for MSP customers." — 4.0/5 > **Luke** | *January 10, 2018* | Recommendation rating: 8.0/10 > > **Pros**: The ease of setup and installation for customers is substantial when considering this tool for MSP. New customers can be setup with ease, configured and once agents are installed Automate can significantly reduce information gathering for system resources, and discovery of behind the scenes issues. Scripting and Automating are easy to do with the built in examples and wizards, which makes customizing alerts and monitors a breeze. > > **Cons**: The monitoring will come with lots of defaults right out of the box, so there will be a lot of "noise" to sort through and remove/adjust after initial installation. ----- ### "ConnectWise Automate is great for remote monitoring and management of IT systems." — 3.0/5 > **Ana** | *August 29, 2024* | Consumer Electronics | Recommendation rating: 9.0/10 > > **Pros**: I love how easy it is to automate tasks and manage devices remotely. > > **Cons**: However, the interface can be overwhelming and takes time to get used to. ----- ### "I used this product all the time" — 4.0/5 > **Arthur** | *February 12, 2018* | Recommendation rating: 9.0/10 > > **Pros**: It is a very powerful tool to manage our clients machines. It can run custom scripts and do a lot of proactive maintenance. It is very fast when remote controlling other computers The scripting engine is very powerful It pulls a huge amount of data It is very customizable > > **Cons**: It can be a little complex for new users The integration with Connectwise: Manage can cause some issues with ticket entries Customizing it for your needs can be time consuming I > > It makes managing thousands of machines easy. ----- ### "Improved ROI on Manged services by 35% in first 3 years." — 4.0/5 > **Chris** | *February 22, 2018* | Accounting Software | Recommendation rating: 8.0/10 > > **Pros**: Once setup it does what it does well. Very few issue after setup and config. Gives a wealth of information on devices managed. > > **Cons**: Can be a burden to setup and config Takes a good amount of training to really use it well Being good a scripting is a must > > We have changed our business model based on this software and increased ROI on all services by 35 % in less then 3 years. ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.ca/software/91116/connectwise-automate?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/91116/connectwise-automate) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data