--- description: Detailed reviews on Kaseya VSA based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Kaseya VSA with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Kaseya VSA Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Website Monitoring Software](/directory/113/website-monitoring/software) > [Kaseya VSA](/software/91114/kaseya-vsa) # Kaseya VSA Canonical: https://www.getapp.ca/software/91114/kaseya-vsa Page: 1 / 10\ Next: [Next page](https://www.getapp.ca/software/91114/kaseya-vsa?page=2) > Kaseya VSA is a cloud-based Remote Monitoring and Management (RMM) software built for IT professionals. It allows users to monitor, manage, and secure any endpoint from anywhere. Kaseya VSA offers automated IT solutions with comprehensive monitoring and alerting capabilities, automated patch management, auto-remediation of routine IT issues, asset and inventory management, and remote access and control for troubleshooting. > > Verdict: Rated **4.1/5** by 207 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Kaseya VSA • Comprehensive remote monitoring and management (RMM) capabilities to oversee and control the entire IT infrastructure from anywhere • Automation features to streamline routine IT tasks and boost technician efficiency, freeing up time for strategic initiatives • Advanced security modules including EDR, DDoS protection, Managed SOC, and more to safeguard every endpoint against evolving cyber threats • Integration with other critical IT workflows like PSA, documentation, backup, and compliance for a unified management experience • Faster resolution of IT issues through proactive monitoring and remote troubleshooting capabilities ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 207 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support Software | 3.6/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Kaseya - **Location**: Miami, US - **Founded**: 2004 ## Commercial Context - **Pricing model**: (Free Trial) - **Pricing Details**: Kaseya VSA is priced on an end-point basis, allowing users to scale operations with the demands of the business. Please contact Kaseya for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German - **Available Countries**: Australia, Belgium, Canada, Denmark, Germany, India, Ireland, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Singapore, South Africa, Sweden, Switzerland, United Kingdom, United States ## Features - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Anti Virus - Application Management - Approval Process Control - Asset Tracking Software - Audit Management - Audit Trail - Authentication Software - Automated Scheduling - Automatic Backup - Automatic Patch Deployment - Automatic Scans - Backup and Recovery - Bandwidth Monitoring ## Integrations (44 total) - Accelo - Addigy - Autotask PSA - BMS - BVoIP - Bitdefender GravityZone - BrightGauge - Cherwell Service Management - Cisco Crosswork Network Services Orchestrator (NSO) - CloudRadial - ConnectBooster - ConnectWise PSA - Cortado MDM - Cronofy - Customer Thermometer ... and 29 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Website Monitoring Software](https://www.getapp.ca/directory/113/website-monitoring/software) ## Related Categories - [Website Monitoring Software](https://www.getapp.ca/directory/113/website-monitoring/software) - [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software) - [IT Asset Management Software](https://www.getapp.ca/directory/325/it-asset-management/software) - [Network Monitoring Software](https://www.getapp.ca/directory/480/network-monitoring/software) - [Data Center Management Software](https://www.getapp.ca/directory/277/data-center-management/software) ## Alternatives 1. [N-central](https://www.getapp.ca/software/1999255/n-central) — 4.2/5 (253 reviews) 2. [N-sight RMM](https://www.getapp.ca/software/109249/n-sight) — 4.3/5 (203 reviews) 3. [SuperOps](https://www.getapp.ca/software/2050597/superopsai) — 4.6/5 (65 reviews) 4. [NinjaOne](https://www.getapp.ca/software/108129/ninjaone) — 4.7/5 (298 reviews) 5. [Syncro](https://www.getapp.ca/software/2047491/syncro) — 4.6/5 (149 reviews) ## Reviews ### "Overall positive experience with Kaseya so far, but getting down to brass tacks." — 4.0/5 > **Brett** | *August 2, 2018* | Design | Recommendation rating: 7.0/10 > > **Pros**: I very much like Kaseya VSA's patch management capabilities, discovery, remote control and Live Connect, as well as the many integrations with 3rd party products. VSA has made troubleshooting and reporting on ours and our customer's networks exponentially easier. I like that Kaseya is plotting out a roadmap to a software version that encompasses all aspects of Managed IT Services, and am looking forward to the next release. > > **Cons**: I am not particularly fond of Kaseya's Cloud Backup integration with Acronis, and while customer support was exceptionally good prior to our purchase, and for almost the next full year after, it seems that there have been some internal changes of late. We've had 4x account representatives in the 1.5 years we've been using VSA, and this last fellow just isn't cutting it. I've also noticed that our version (permissions) to the SAAS VSA do not reflect the same dashboard as others and getting features added or removed has been a process. > > This software allows my company to support and manage the networks, workstations, servers, and technology of our customers. It allows our technicians to remotely access and administer customer systems, automate maintenance tasks, monitor security and end user behavior, and also gives us a direct link into Kaseya's BMS product for support desk access with direct customer asset access and information. It has saved us many labor hours through automation of system patching and simple end user request or issue resolution. ----- ### "Great Product" — 5.0/5 > **RJ** | *January 25, 2019* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Kaseya is awesome in the automation department. I am able to set scripts in place and have them run in the middle of the night. No more staying up after hours pushing out patches and fixes. I can set the patch management to scan for new updates, then push them out on a schedule that I determine. > > **Cons**: The product works great on Windows machines, but updating a Mac can be tricky. I would like to see them move into the Android field more too. There are more and more Android devices coming into the work sphere that having an option to remotely fix androids would be great. > > I have been using Kaseya VSA for about 10 years now. It has transformed my business. I travel less and less to clients sites and do most if not all work remotely for them. Their customer support is top notch and they work hard to help you. Their billing department could be improved, but they're working on it. They have Kaseya Connect every year in Las Vegas. I wish they would hold it somewhere other than casinos and strip clubs. Kaseya is a must for your business. They can scale with you as you grow your business too. ----- ### "The most buggy and useless pile of nonsense code in existence." — 1.0/5 > **Michael** | *April 7, 2021* | Information Technology & Services | Recommendation rating: 0.0/10 > > **Pros**: Not one single "feature" is at all likeable. > > **Cons**: Mostly it doesn't work, that is to say, it doesn't do what it's supposed to. When you ask support how to get a part of the app to function correctly, they just tell you "it's a known issue, we're working on it" The product has been out for over ten years, but they're working on it. One you pay them, say goodbye to that money, and they will never fix it. Why should they, you already paid them, so they have zero incentive. > > BUGGY, enough to drive anyone crazy. Take the tree structure drill down... They're actually drill UP, in that if you click ANYTHING, every "+" in the tree expands. If there are 300 customers in the tree, you've got to scroll like mad for an hour through everything you didn't want expanded, just to re-find what you WANTED expanded. Tons of applets in the program simply don't do work at all. The "Discovery" app, which should identify all devices on a given network actually can't identify anything that doesn't already have the Kaseya management agent on it, making deployment a totally manual process. The network monitor doesn't provide any meaningful information, just sends you thousands of emails telling you it failed. ----- ### "Great software for our IT department. Increased productivity by 100%" — 4.0/5 > **Joe** | *November 16, 2017* | Accounting Software | Recommendation rating: 10.0/10 > > **Pros**: Easy to use and very reliable. Love the remote access tools to keep track of all the systems in the office. Weather it be patch management, cloud backup. deploying software or just remote desktop support Kaseya has it all\! If my user base is in or out of the office at a client site, Kaseya is there to help manage their computers with just a click\! > > **Cons**: Kaseya support is sometimes slow to respond and resolve tickets at times. I'm not sure if its a language barrier, or maybe I am just not explaining the issues clearly it usually takes a few attempts over a couple of days to get a resolution to an issue, > > Helps my IT staff with their day to day work making them more productive ----- ### "4 out of 5 - Customer Support needs improvement" — 4.0/5 > **Michael** | *June 29, 2016* | Recommendation rating: 10.0/10 > > **Pros**: Automation Ease of use Fully Featured Great integration > > **Cons**: Customer support is terrible. Purchasing new agent licenses is a pain in the butt. you have to contact a rep, they have to build a quote, you approve the quote, they send the request to tech to generate your licenses. now you have to pay them 3 time or 4 time a month for multiple agreements. They should have a shopping cart, that auto-generates the licenses, or better yet, an unlimited pay for what you use model. > > Kaseya is the most powerful Remote Monitoring and Management (RMM) software available on the market. It's easier to use than its competitors and it has the most robust Agent Procedure and scripting engine. ----- Page: 1 / 10\ Next: [Next page](https://www.getapp.ca/software/91114/kaseya-vsa?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/91114/kaseya-vsa) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data