Agorapulse

Agorapulse

Social media management for teams and agencies

4.6/5 (326 reviews)

Agorapulse Overview

What is Agorapulse?

With Agorapulse, businesses can manage their social media messages, schedule & publish content, identify key influencers, monitor social channels, & create insightful reports. The platform integrates with Facebook, Twitter, Instagram, YouTube, and LinkedIn for posting across multiple platforms. Agorapulse offers a unique Social Inbox system that helps Social Media managers prioritize and respond to all queries, communications, and complaints from fans or customers.

Agorapulse aims to help marketing teams save time when publishing content thanks to an advanced queue system enabling automatically re-queued evergreen content. The platform qualifies fans and followers to help businesses spot potential ambassadors and influencers in order to focus attention on them and nurture them as opportunities.

Top features of Agorapulse include a Social Media Inbox for each account that tracks incoming messages, scheduling and queuing, re-queuing and advanced content preview, Facebook and Instagram ad comment capturing, unlimited reports, customizable auto-moderation rules to prevent spam, influencer identification, and more.

Agorapulse Overview

Pricing

Starting from
$99.00/month

Pricing options

Free Trial
Subscription
Value for money

Medium (best for small businesses): $99/month (or $79/month when paid annually)

Large (best for small agencies): $199/month (or $159/month when paid annually)

Enterprise (best for large organizations): $299/month (or $239/month when paid annually)


Agorapulse Features

Devices
Business size
S M L
Markets
Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Middle-East and Africa
Supported Languages
English, French, Portuguese, Spanish

Screenshots

Agorapulse screenshot: Easily respond to comments, ad comments, private/direct messages in our social media inbox. Easily translate inbox items, respond with a saved reply, label the message, or assign it to a team member.
Agorapulse screenshot: Easily respond to comments, ad comments, private/direct messages in our social media inbox. Easily translate inbox items, respond with a saved reply, label the message, or assign it to a team member. Agorapulse screenshot: Keep conversation history and add internal notes on your fans, followers, and detractors. Agorapulse screenshot: Our downloadable reports allow you to easily customize, share, and learn from your social media activity. Agorapulse screenshot: Crosspublish your content on several social media networks, tweak for each network, and preview the posts before they go live. Schedule, queue, or publish right away.

Agorapulse Reviews

Agorapulse Reviews

Overall rating
4.6
/
5
Excellent
226

Very good
88

Average
9

Poor
2

Terrible
1

Value for Money
4.5
Features
4.4
Ease of Use
4.6
Customer Support
4.8
96% recommended this app
Matt T.

Recommending AgoraPulse for Social Media Management Platform

Overall, I have had a great experience with AgoraPulse. One time, I had a problem with a feature that I couldn't figure out, I contacted their support and within a day they got back to me with a video showing me the steps I needed to accomplish what I needed. They were very helpful.


Verified Reviewer

Essential tool for the day to day running of my business


Ian P.

Frustrating UI and poor integration with social media channels


Sara B.

The Best Kept Secret: Social Media Marketing Tool, Agorapulse is the magician behind the...

Anytime I have had an issue with Agorapulse (my issues were user errors, lol) my chat interactions with support have been absolutely delightful. The response to any of my inquiries has been surprisingly quick and everyone I have dealt with has felt real and with just the right touch of humor to keep things fun. Agorapulse has made social media management FUN and giving me confidence when managing it all by myself could easily have turned into a scary nightmare! I can't say enough good things about my experience with Agorapulse. I'm a huge fan and advocate!


Mike G.

Agorapulse for Social Media Management Success

It is our primary social media management and scheduling tool we use for our own social media and for all our clients social media.


Matt T.
Industry: Information Technology & Services
Company size: 2-10 Employees

Recommending AgoraPulse for Social Media Management Platform

Used Daily for 1-5 months
Reviewed on 8/27/2019
Review Source: Capterra

Overall, I have had a great experience with AgoraPulse. One time, I had a problem with a feature that I couldn't figure out, I contacted their support and within a day they got back to me with a video showing me the steps I needed to accomplish what I needed. They were very helpful.

Pros

When I moved over to AgoraPulse, I first noticed that the interface was very clear to understand and intuitive to use. I am very busy and social media is a critical part of my business so I appreciated how it quickly I was able to get up to speed on using AgoraPulse's features. At present, I am running 5 social media accounts for my business and AgoraPulse keeps all my streams neatly organized. It helps me see urgent messages from my customers and I can respond directly to them AgoraPulse. My favorite feature overall is the schedule queue feature that allows me to post throughout the day on a schedule that I set based on when I believe my audience most wants to receive their content!

Cons

Overall the platform works great and I strongly recommend it. My complaints are pretty minor.
1. After I log in on my browser; AgoraPulse opens in a new browser window, however the original tab the landing page stays open and flashes a notification icon at me. I always have to close that tab to make the notification go away. It's minor but it's annoying.
2. I use the Queue feature a lot and I have multiple schedule queues. However, I am not able to sort the order fo the queue's in the drop-down list. Again, it's minor but I post a lot so it is annoying that I can't sort this list the way that I want.

Response from AgoraPulse

Hi there Matt,

Thanks for sharing your Agorapulse experience with Capterra readers. I love hearing about your successes using the publishing queues. As far as reordering queues, what drop down list do you mean? There is a drag and drop functionality but I'm not certain it's in the same place that you're talking about.

Here's to your continued social media success!
Lisa

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Marketing & Advertising
Company size: 2-10 Employees

Essential tool for the day to day running of my business

Used Daily for 1+ year
Reviewed on 5/11/2020
Review Source: GetApp

Pros

As a social media management business, with over 30 profiles in our portfolio, Agorapulse makes management a breeze. No messages slip through and the inbox function helps our whole team stay on top of incoming messages. Scheduling and rescheduling (with tabs) helps us with listening and reporting to our clients, and the interface is visual and easy to navigate. Not a day goes by that we don't use Agorapulse.

Cons

Generally I am pretty happy. The only downside is the monthly fee which is quite high for a small business like mine. I would like more features to be included in the price like competitor reports. I would also like to see deeper social listen features to be released.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Ian P.

Frustrating UI and poor integration with social media channels

Used Daily for 6-12 months
Reviewed on 9/2/2017
Review Source: Capterra

Pros

Social inbox is a useful and time-saving feature. We also use the Analytics every month to share with our clients.

Cons

Our experience with AgoraPulse has been incredibly frustrating. Our team has experienced a range of issues:
- images posted to social networks come out soft and blurry, despite us using good quality images
- the interface doesn't communicate the limitations of AgoraPulse's integration well. For example, the app can't post images to LinkedIn. We discovered this by posting images and text, only for the images to be dropped on the post.
- the customer service is responsive, but our problems are not being resolved.

Response from AgoraPulse

Hi Ian,

Mary here, Agorapulse's Advocacy Marketing Manager. I appreciate your honest review, as we always have things to work on.

Just to address these two points you've made, the LinkedIn issue is a restriction with how they work with 3rd party tools, but you're right - it should be made clear when you're creating a post.

The issue of blurry images sounds like it was from a bug when we first released the new version of the tool. We've since been able to fix that.

I know you've been in contact with our support team, but if there's anything I can do for you please don't hesitate to let me know.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Sara B.
Industry: Construction
Company size: 1,001-5,000 Employees

The Best Kept Secret: Social Media Marketing Tool, Agorapulse is the magician behind the curtain

Used Daily for 6-12 months
Reviewed on 2/19/2020
Review Source: Capterra

Anytime I have had an issue with Agorapulse (my issues were user errors, lol) my chat interactions with support have been absolutely delightful. The response to any of my inquiries has been surprisingly quick and everyone I have dealt with has felt real and with just the right touch of humor to keep things fun. Agorapulse has made social media management FUN and giving me confidence when managing it all by myself could easily have turned into a scary nightmare! I can't say enough good things about my experience with Agorapulse. I'm a huge fan and advocate!

Pros

I took over our social media marketing in the middle of last year. Social Media Management is not what I do full time. Instead, it's a tiny portion, and I have minimal time to dedicate myself to it. I began hunting for software to help me quickly balance everything. (I knew from experience I did not want to use Hootsuite. Several of us have tried it and found it challenging to manage our social media accounts with Hootsuite.) After doing a little digging, I stumbled across AgoraPulse and decided to give it a try for a year. And I have been incredibly happy that I made that decision!

This platform has made it so simple to set up a posting calendar. (For example, I can have a job post shared on our Facebook page every Monday morning. And our LinkedIn page every Wednesday afternoon.) Once I had my calendar set up with the types of posts I plan to create; I simply had to start adding to the queues. Then, Agorapulse rotates my posts, in those pre-selected slots, for the length of time I determine for each post.

Agorapulse is fantastic as a listening tool as well!

I love the control that I have. I love the easy-to-understand data that I always have at my fingertips, ready to show upper management of our social reach. I love that I can easily access Agorapulse from online and the app on my phone. And I love how effortless it is to create and post current marketing content across all of our accounts/platforms. Agorapulse has made me look like a professional!

Cons

My single issue has been in regard to payment. My company requires me to pay vendors by check using an invoice. Unfortunately, Agorapulse is not (or was not at that time) set up to receive payment inside the United States and I am currently unable to set up vendors outside the United States. So, we had to get creative and pay using a one-time-use debit card set up specifically for my annual subscription. We were able to figure it out and everyone I dealt with was very accommodating (they even extended my trial until payment could be arranged), but it would be much easier for our needs if Agorapulse was set up to receive payment to a PO Box or something within the US. Until this is changed, I will have to have these one-time-use debit cards created annually. Agorapulse is absolutely worth it, but it is a teeny bit annoying.

Response from AgoraPulse

Sara,

You have so many great quotables here! First of all, I'm sure you looked like a professional *before* you used our tool, but I'm glad that having us is icing on your professional cake!

I'm equally happy to hear that we bring fun to your social media management. I wish there was something we could do about the invoice situation -- but if there's anything else we can do for you, definitely reach out to your friends on the support team!

Warm regards,
Lisa Kalner Williams
Product Marketing Director
Agorapulse

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Mike G.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Agorapulse for Social Media Management Success

Used Daily for 2+ years
Reviewed on 3/19/2020
Review Source: Capterra

It is our primary social media management and scheduling tool we use for our own social media and for all our clients social media.

Pros

Agorapulse has been our "go to" social media management platform for our agency for over 2 years now. I am a diehard fan and user. We love the calendars we can share with clients and the ability to assign brands to just the team members that need to see and have access to their social.

The ease of use for teams is the best, ability to give clients access is a huge bonus, and the smart phone app is an asset for on the go monitoring and publishing. We moved from another tool because it was getting "clunky" to use with a non-efficient interface. Agorapulse has continued to make innovation a priority and that is huge for us. Love the tool.

Cons

Nothing really to speak of. Agorapulse has met our needs and we are fans. If there was one thing I would add it would be ability to store and add hashtags in a specific tool, like for Instagram. I can save hashtags to add but if I create the post for Facebook and Instagram, then I have to add the saved hashtags to both and then go to the Facebook version and delete them versus just being able to go to the Instagram version and add them. Not big, but something.

Response from Agorapulse

Thanks for the review and your longstanding support of Agorapulse. Michael!

Lisa at Agorapulse

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9/10
Based on 326 user ratings
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Agorapulse Pricing

Agorapulse Pricing

Starting from
$99.00/month
Free Trial
Subscription
Value for money

Medium (best for small businesses): $99/month (or $79/month when paid annually)

Large (best for small agencies): $199/month (or $159/month when paid annually)

Enterprise (best for large organizations): $299/month (or $239/month when paid annually)

Medium (best for small businesses): $99/month (or $79/month when paid annually)

Large (best for small agencies): $199/month (or $159/month when paid annually)

Enterprise (best for large organizations): $299/month (or $239/month when paid annually)

Value for Money
4.5/5
Based on 326 user ratings
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Agorapulse Features

Agorapulse Features

A/B Testing
API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Email Marketing Management
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Third Party Integration
Features
4.4/5
Based on 326 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Agorapulse

Additional information for Agorapulse

Key features of Agorapulse

  • @mentions
  • Activity dashboard
  • Activity tracking
  • Approval process control
  • Assignment management
  • Automated scheduling
  • Automatic notifications
  • Benchmarking
  • Calendar management
  • Campaign analysis
  • Campaign scheduling
  • Categorization
  • Channels performance
  • Click-through tracking
  • Collaboration tools
  • Commenting
  • Communication management
  • Communications calendar
  • Compare your page with Competitors
  • Content management
  • Customer activity reporting
  • Customer segmentation
  • Customer service analytics
  • Data synchronization
  • Data visualization
  • Discount management
  • Email notifications
  • Engagement analytics
  • Event scheduling
  • Filtered views
  • Gamification
  • Geolocation
  • Heatmap
  • Inbox management
  • Keyword tracking
  • Lead generation
  • Market segmentation
  • Measure post preformance
  • Mobile alerts
  • Mobile integration
  • Monitoring
  • Multi-channel communication
  • Multi-channel distribution
  • Multi-channel management
  • Multi-channel marketing
  • Multi-language
  • Multiple user accounts
  • Opportunity management
  • Performance reports
  • Permission management
  • Post scheduling
  • Preview functionality
  • Promotions management
  • Queue categories
  • Queue manager
  • Real time monitoring
  • Real time updates
  • Reporting & statistics
  • Request assignment
  • Request routing
  • Role management
  • Role-based permissions
  • Routing options
  • Rule based publishing
  • Rules based algorithms
  • Search functionality
  • Social media integration
  • Social media metrics
  • Social network marketing
  • Social performance management
  • Strategic planning
  • Tag fans and qualify them
  • Tagging
  • Track reach, clicks, leads and measure Earned Media
  • Trend analysis
  • URL customization
  • User activity monitoring
  • User management
  • User photos
  • Video support
  • Visual analytics
  • WYSIWYG editor

Benefits

  • Never miss a comment, message, page post or Facebook/Instagram ad comment with the social media inbox.

  • Set up future posts exactly as desired with flexible scheduling, queuing, queue categories, bulk upload, and post preview features.

  • Get actionable data with helpful suggestions for improvement with unlimited, one-click, downloadable reports (in PDF and CSV).

  • Work better as a team with content approval workflows, role management, and moderation rules.

  • Keep track of all the best fans (and detractors) with user/follower tagging, conversational history, and custom notes.

  • Agorapulse FAQs

    Agorapulse FAQs

    Below are some frequently asked questions for Agorapulse.

    Q. What type of pricing plans does Agorapulse offer?

    Agorapulse offers the following pricing plans:

    Starting from: $99.00/month

    Pricing model: Subscription

    Free Trial: Available

    Medium (best for small businesses): $99/month (or $79/month when paid annually) Large (best for small agencies): $199/month (or $159/month when paid annually) Enterprise (best for large organizations): $299/month (or $239/month when paid annually)

    Q. What are the main features of Agorapulse?

    Agorapulse offers the following features:

    • @mentions
    • Activity dashboard
    • Activity tracking
    • Approval process control
    • Assignment management
    • Automated scheduling
    • Automatic notifications
    • Benchmarking
    • Calendar management
    • Campaign analysis
    • Campaign scheduling
    • Categorization
    • Channels performance
    • Click-through tracking
    • Collaboration tools
    • Commenting
    • Communication management
    • Communications calendar
    • Compare your page with Competitors
    • Content management
    • Customer activity reporting
    • Customer segmentation
    • Customer service analytics
    • Data synchronization
    • Data visualization
    • Discount management
    • Email notifications
    • Engagement analytics
    • Event scheduling
    • Filtered views
    • Gamification
    • Geolocation
    • Heatmap
    • Inbox management
    • Keyword tracking
    • Lead generation
    • Market segmentation
    • Measure post preformance
    • Mobile alerts
    • Mobile integration
    • Monitoring
    • Multi-channel communication
    • Multi-channel distribution
    • Multi-channel management
    • Multi-channel marketing
    • Multi-language
    • Multiple user accounts
    • Opportunity management
    • Performance reports
    • Permission management
    • Post scheduling
    • Preview functionality
    • Promotions management
    • Queue categories
    • Queue manager
    • Real time monitoring
    • Real time updates
    • Reporting & statistics
    • Request assignment
    • Request routing
    • Role management
    • Role-based permissions
    • Routing options
    • Rule based publishing
    • Rules based algorithms
    • Search functionality
    • Social media integration
    • Social media metrics
    • Social network marketing
    • Social performance management
    • Strategic planning
    • Tag fans and qualify them
    • Tagging
    • Track reach, clicks, leads and measure Earned Media
    • Trend analysis
    • URL customization
    • User activity monitoring
    • User management
    • User photos
    • Video support
    • Visual analytics
    • WYSIWYG editor

    Q. Who are the typical users of Agorapulse?

    Agorapulse has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Small Business

    Q. What languages does Agorapulse support?

    Agorapulse supports the following languages:

    English, French, Portuguese, Spanish

    Q. What type of pricing plans does Agorapulse offer?

    Agorapulse has the following pricing plans:

    Subscription

    Q. Does Agorapulse support mobile devices?

    Agorapulse supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Agorapulse integrate with?

    Agorapulse integrates with the following applications:

    Facebook, Instagram, LinkedIn, Shift, Twitter

    Q. What level of support does Agorapulse offer?

    Agorapulse offers the following support options:

    FAQs, Knowledge Base, Online Support, Video Tutorials