Coupa Overview

What is Coupa?

Coupa is a cloud-based suite of applications that helps you optimize your business spending from end to end.

Designed with user-adoption in mind, Coupa provides spend management services for the retail, financial, healthcare, oil & gas, technology and food & beverage industries.

Through operational efficiency, cash management, cost control and spend avoidance, Coupa delivers "Savings-as-a-Service" to organizations of all sizes. Savings-as-a-Service is a 100% on demand, organically developed, integrated suite of financial applications for expenses, invoicing and procurement. It allows you visibility and control over all of the spend in your organization and over thousands of users and suppliers.

Coupa Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Value for money

Coupa Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Searchable, configurable sourcing cockpit alerts you to key events & tracks your savings.
Searchable, configurable sourcing cockpit alerts you to key events & tracks your savings.
Coupa inventory manager
Manage accounts payable with Coupa
Process invoices with Coupa
Coupa video Coupa video Coupa video Coupa video Coupa screenshot: Searchable, configurable sourcing cockpit alerts you to key events & tracks your savings. Coupa screenshot: Searchable, configurable sourcing cockpit alerts you to key events & tracks your savings. Coupa screenshot: Coupa inventory manager Coupa screenshot: Manage accounts payable with Coupa Coupa screenshot: Process invoices with Coupa

Coupa Reviews

Coupa Reviews

Overall rating
4.2
/
5
Excellent
27

Very good
26

Average
3

Poor
1

Terrible
3

Value for Money
3.9
Features
3.9
Ease of Use
4
Customer Support
4
88% recommended this app
Garth S.

Things to be aware of for new users

Overall my experience has been fantastic! I am beginning to get reporting at a detailed level that I've never had, I enjoy the audit trails and Audit oversights


Shivam A.

Good Tool to Manage Purchase Orders

Overall experience has been good. The vendor receives the purchase order once approved via email. Once the service has been received attaching the invoice and the closure procedure is easy as well.


David J.

Coupa is the worst software I have ever used


Lynne F.

Coupa's e-Procurement Solution Helps Students in Need

I highly recommend Coupa as an e-Procurement solution. Once you get the hang of it, it's really quite easy. And, once you do, your organization's work flow will be enhanced forever.

The most amazing part is to be able to take immediate advantage of Coupa's incredible new features, such as iRequest. Coupa is not a static company, and they are constantly updating features.

Coupa's team provides personalized service and lots of 'hand-holding'. They listen well to our needs. And, our students in need in the Washington, D.C. area are better served as a result

Coupa has helped transformed us into a 21st century organization with streamlined operations that enable us to stretch our donor dollars and help more students in need.


Verified Reviewer

End user's love but application team might face hurdles

Effectively reduces cost, better operational efficiencies and better end user experience


Garth S.
Industry: Media Production
Company size: 1,001-5,000 Employees

Things to be aware of for new users

Used Daily for 1+ year
Reviewed on 2020-07-16
Review Source: Capterra

Overall my experience has been fantastic! I am beginning to get reporting at a detailed level that I've never had, I enjoy the audit trails and Audit oversights

Pros

Super powerful package. We have a Procurement module, SIM (Supplier Information management), Sourcing, AI. This is an extremely powerful and well-orchestrated product. We had a very knowledgeable implementation team from Coupa which to really great job discovering on identifying what we needed due for the setup. We've been using this product now for about 4 months and now implementing a second affiliate company without much assistance from Coupa and it's going pretty well.

Cons

Beware that systems integration is much more complex than anyone tells you it is. Its been four months since go-live, And we are still having problems with integrating to oracle. Some may read this review think that this is a problem with the implementer, some of it may be. Specifically, we are struggling with the supplier integration and though we have weekly calls, we are still having problems. So just wanted to be aware we were made to believe that Integrating was done all the time and has never been a problem

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Shivam A.
Industry: Pharmaceuticals
Company size: 1,001-5,000 Employees

Good Tool to Manage Purchase Orders

Used Weekly for 2+ years
Reviewed on 2020-02-13
Review Source: Capterra

Overall experience has been good. The vendor receives the purchase order once approved via email. Once the service has been received attaching the invoice and the closure procedure is easy as well.

Pros

I have been using Coupa for 2+ years. Mainly use it to create Purchase Orders to vendors. Receive invoices from suppliers. The software has an inbuilt approval process to route Purchase Orders, vendor master service agreements. The software can be synced with Microsoft office which allows you to get notifications when a request is new your queue or the Purchase Order has been approved or denied. It also allows you to run queries to tabulate budgetary expenses and track historical expenditure. Creating a Purchase Requisition is fairly easy and straightforward.

Cons

Coupa is very useful and easy to navigate but requires training to become proficient in the application. Suggestion is to create job aids/ training procedures which can be used as a reference guideline whenever needed specially for personnel not using the application too often.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

David J.
Industry: Financial Services
Company size: 501-1,000 Employees

Coupa is the worst software I have ever used

Used Weekly for 1+ year
Reviewed on 2019-10-01
Review Source: Capterra

Pros

Absolutely nothing. The software is the least institutive, user friendly I have ever used.

Cons

Regardless of whether I am using expenses, requisitions or invoices, I have never been able to submit or save anything without having to get the finance team to perform magic in the background. The end user typically gets an error message "Please fix the errors below", but there are never any highlighted fields or errors displayed.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Lynne F.

Coupa's e-Procurement Solution Helps Students in Need

Reviewed on 2009-07-21
Review Source: Capterra

I highly recommend Coupa as an e-Procurement solution. Once you get the hang of it, it's really quite easy. And, once you do, your organization's work flow will be enhanced forever.

The most amazing part is to be able to take immediate advantage of Coupa's incredible new features, such as iRequest. Coupa is not a static company, and they are constantly updating features.

Coupa's team provides personalized service and lots of 'hand-holding'. They listen well to our needs. And, our students in need in the Washington, D.C. area are better served as a result

Coupa has helped transformed us into a 21st century organization with streamlined operations that enable us to stretch our donor dollars and help more students in need.

Pros

Neediest Kids is a nonprofit organization that works with 8 area school systems in the Greater Washington, D.C. area. We provide emergency funds to these school systems to purchase the basics - new clothes, school supplies, medical or dental care, eye exams and glasses, and more - so students (K-12) can stay in school and thrive.

Coupa's system has moved Neediest Kids from a traditional paper-based system of authorizations and receipts with school professionals spending their own time to shop for items for their students in need. We operate now through a web-based process of issuing POs that go directly to vendors with products shipped directly to school professionals. Thus, we have efficient purchasing, streamlined requests to vendors, real-time product and budget tracking, invoice reconciliation, and more.

It's fast...it's internet fast!

Cons

There are always a few tweaks that could happen here and there, but we get 95% of what we need!

Rating breakdown

Ease of Use
Customer Support

Verified Reviewer
Industry: Computer Software

End user's love but application team might face hurdles

Used Weekly for 2+ years
Reviewed on 2018-06-05
Review Source: Capterra

Effectively reduces cost, better operational efficiencies and better end user experience

Pros

The tool is meant to give a very good experience to end users. All the out of box functions are designed with high quality UI standards which will reduce the learning curve for end users. IT team don't have to spend hours to explain the features and functions as the terminologies and configurations are quite intuitive. Finally so much comes out of box if planned well and ahead of time a lot of customization requirement can be avoided. The T&E module is really liked by a lot of top tier business users.

Cons

The integration capability is not up to the mark. When it comes to customize a lot of road blocks can be faced but it seems the Product team is actively looking in to some of them and with every release they are making some advancement in this direction. There are some weird limitation on few types of reporting capabilities which I think should be there.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
7.9/10
Based on 60 user ratings
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Coupa Pricing

Coupa Pricing

Starting from
N/A
Free Trial
Value for money
Value for Money
3.9/5
Based on 60 user ratings
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Coupa Features

Coupa Features

API
Accounting Integration
Accounting Management
Activity Dashboard
Audit Trail
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Electronic Payments
Expense Tracking
Financial Analysis
Invoice Management
Invoice Processing
Multi-Currency
Real Time Data
Reporting & Statistics
Third Party Integration
Workflow Management
Features
3.9/5
Based on 60 user ratings
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Categories

Additional information for Coupa

Additional information for Coupa

Key features of Coupa

  • Analytics
  • Budgeting
  • Contract management
  • Dashboards & Reports
  • Expense management
  • Inventory
  • Invoicing
  • Mobile
  • Optical character recognition (OCR)
  • Procurement
  • Purchase order management (PO)
  • Real-time budgets
  • Sourcing
  • Spend management
  • Web forms

Benefits

  • Every component of the Coupa platform is pre-integrated and designed to work with the rest of the platform. Subscribe only to what you need and then add on later with simple configuration.

  • Speed up the approval process with email & mobile approvals: everyone within the approval chain is able to check the status of requisitions and approve or reject.

  • Provide real-time budgeting visibility with Coupa Procurement.

  • The procurement system lets you track and manage purchase orders in real-time.

  • Coupa FAQs

    Coupa FAQs

    Below are some frequently asked questions for Coupa.

    Q. What type of pricing plans does Coupa offer?

    Coupa offers the following pricing plans:

    Free Trial: Not Available

    Q. What are the main features of Coupa?

    Coupa offers the following features:

    • Analytics
    • Budgeting
    • Contract management
    • Dashboards & Reports
    • Expense management
    • Inventory
    • Invoicing
    • Mobile
    • Optical character recognition (OCR)
    • Procurement
    • Purchase order management (PO)
    • Real-time budgets
    • Sourcing
    • Spend management
    • Web forms

    Q. Who are the typical users of Coupa?

    Coupa has the following typical customers:

    Large Enterprises, Public Administrations, Mid Size Business

    Q. What languages does Coupa support?

    Coupa supports the following languages:

    English

    Q. What type of pricing plans does Coupa offer?

    We do not have any information about what Coupa pricing plans

    Q. Does Coupa support mobile devices?

    Coupa supports the following devices:

    Android, iPhone

    Q. What other apps does Coupa integrate with?

    Coupa integrates with the following applications:

    AP Transformation, AppZen, Boomi, Deem Work Fource, FinancialForce Accounting, MobileWare, OneLogin, SAP Fieldglass, SnapLogic, Yooz

    Q. What level of support does Coupa offer?

    Coupa offers the following support options:

    Forum, Online Support, Phone Support, Video Tutorials