MINDBODY software provides everything you need to bring your long-term vision to life. It starts simple: you organize your day and welcome new clients. Clients arrive at your business and you check them in. Whenever first-timers are looking to join, you ask them to sign a few things quickly with an e-waiver, which saves to their client profile immediately.
As you grow, you shift to planning the day around how everybody’s schedule fits together, and MINDBODY helps you keep track of what each staff member is up to.
Before long, new clients start finding you on the MINDBODY Connect app, and they start booking your services, too. Once that new client becomes a loyal regular, you can set up recurring billing and even have them join your automated referral program, to give them a little incentive for telling their friends about you.
Whenever you catch a free moment between clients, you can review your numbers to see how you’re growing—things like your revenue, sales, attendance and client retention. And because there’s always room to grow, you can use what you learn to plan and execute marketing campaigns, bringing inactive clients back in with automated emails and text messages.
And because your brand and services become such a part of your clients’ routine, you can even create a completely tailored mobile app with your branding, so they can have the same experience with you on their phones.
Pros
I consider MindBody on the computer, and a mobile device two different software experiences. What I enjoy the most about MindBody on the computer, is the ability to resize the window, which allows you to control the amount of information on the screen. What I like most about the MindBody software on a mobile device is the ease of use, and straight to the point UI.
Cons
What I like least about the MindBody software on the computer is the outdated feel and UI. Some menus feel cluttered, while other menus are mostly blank and could contain more information or a drop-down menu and some tabs feel hidden too. A lot of our staff members state that they can not understand the software at first glance and have a difficult time navigating the UI. Simply put, the software should be as easy as, I want to do A, B and C, and should be able to not have to dig through tabs and menus to do it.
Another thing I like least about the software is location management. Our business has two locations using Mindbody, and there is not an easy eay to switch between both accounts, without having to completely log out of the account and log back into the other one.
What I like least about the MindBody software on a mobile device, is the business app, it can sometimes look outdated as well. The schedule tab in day view looks cluttered at first glance. The client tab is mostly blank when it could have a "most recently added" tab, or "clients that checked in today" or "Clients that checked in this week" tab.
Overall. Our experience is a positive one.
We certainly have our frustrations and have been met with dead ends on more than one occasion.
We have been continually researching and discussing with peers the use of other similar products to see if there would be a similar and more cost effective fit for us.
Pros
-visually, it is simple and appealing
-The customer service team is responsive and intelligent and we appreciate the remote controlling of the screen to learn while issues are resolved
-Mostly it has accommodated the needs of our business
Cons
-It is clearly most functional for a class-based business, we would love to see improvements and functionality for appointment based (one that stands out, is being able to schedule through our Google Business listing)
-The fact that you raise your rates and do not grandfather in your current subscribers to stay at the same rate is really sneaky and I do not respect that at all. Just because you add features that we did not ask for or need, does not mean that your happy clients should be forced into higher cost for services they do not want. Some customer loyalty would be nice.
-There are features that we "cannot change" at all that would make our business run more smoothly (how the check out options are arranged, the way that clients are able to book certain times using your software through our website, and using a GC to pay for a service when booking online...to name a few)
-When mind body is down, our business is DOWN, and we have seen first hand how horrible of an impact this can have for us
Hi Amanda-
Thank you for sharing your feedback with us. Our recent acquisition of Booker Software was aimed at improving the experience for appointment-based businesses like yours.
In addition, we apologize for the impact that we have on your business when our software has an event, but know that we are actively working on solutions to prevent that from happening in the future.
Own a hair salon? This might be important to you too: I've been using MindBody for nearly 2 years at my salon for its online booking. I have nothing bad to say about how the online booking functions on MY end... meaning that when I log in and manage my appointments, it's pretty easy for me. It's actually REALLY easy for me and I love the way MindBody allows me to manage my appointments. So I do recommend it for this very important reason.
HOWEVER, what I don't love about this service is that, according to my website designers SetMySite (these guys are incredible btw), there's no "customizable embed code"... in business owner terms that means, when the client wants to book their appointment through the website, they click on a link on the website that takes them OUT of your website and ON TO MindBody's website. There are other salon booking applications that allow you to create a custom look and feel to the appointment booking application and "embed" it onto your website, so that your clients can actually book ON your website. MindBody offers no such feature. So why does this ruin the experience so much?
1) It looks unprofessional! We consider ourselves a very high-end salon. Sending our client to another website that doesn't match the same look and feel of our website looks amateur and unpolished. Especially since our website uses dark colors, and MindBody's is all white - it's a very ugly contrast.
2) It's not very user friendly for the client. Originally I wanted a "book now" button under each service offering on my website and I wanted to have that button automatically take the client down the path to book that specific service once they clicked on it (obviously). But I guess that wasn't so obvious for the MindBody peeps as when someone clicks on the "book now" button on my website, it just takes them to a general page where the client has to fish around for the service they JUST TRIED to book on my site and re-add it so they can book! SMH.
3) When the client is taken to the MindBody booking page, they aren't greeted with a list of services to choose from. They are greeted the the need to "sign in" to an account. How could a first time client already have an account? MindBody should know that many many clients that book online are actually first time clients! Why not make it as easy as possible for them to book online? I feel like MindBody makes it as HARD as possible for them to book the service they want through the website itself.
Pros
Excellent admin management. Wonderful for managing appointments and worth the money based on this alone. You pay more as your business grows. I have found the support to be excellent. I'm not sure why so many people here are complaining about the support. Everyone I've talked to has been really knowledgeable and helpful.
Cons
No way to book appointments directly on your own website. This is a pretty big one for me obviously. The booking page for the customer is stark, confusing, and unnecessarily cumbersome. There needs to be a way to make the integration more seamless and pretty. I guess it's just very disappointing because the software and company are otherwise very good. This seems like such a no-brainer and I feel like I'm losing business because of it. This needs to be addressed.
Middling. The only reason we are still with MindBody is because it took a long time to set it up how we want it, and our clients are familiar and understand how to use it.
Pros
It is reasonably fully featured, and you can usually find a work around to achieve what you want or need to do, but it isn't all that intuitive.
A lot of our clients seem to have used MindBody before, so it is familiar to them. Clients like that they can book quickly and easily through a mobile app.
Cons
MindBody has become horrendously over-priced. They increased subscription rates by a huge margin (almost double, in some cases!), and justified it by shoe-horning in a bunch of extra features that we did not want or need, or which were not available to us outside of the US - yet we were still expected to pay for them! Our only option was to downgrade our subscription package to one left us about a quarter of the features we were used to, and removed some very common-sense "features"(such as the ability to mask instructors full names from the client-facing interface - thus leaving our instructors open to potential stalking from people not even signed up to our system) - and yet we still had to pay more for this poorer functionality! The fact that they did not grandfather in current subscribers to stay at the same rate is appalling - we've been using MindBody for six years. Some recognition of customer loyalty would go a long way.
I am investigating other options for our booking software.
Overall, my experience has been great - I actually remember being excited when my current studio, OrangeTheory, switched over to MindBody, because it was something I was familiar with from other studios. So I liked the idea that I wouldn't have to be stressed about learning a whole new platform because it had been so simple when I used it previously. It would be great if more studios would use this app to establish continuity across app usage and make our lives easier.
Pros
I love that this software updates so quickly, is responsive, straightforward, and easy to use. I have used apps for a ballet barre studio and OrangeTheory that have been powered through mind body. My experience has been great - signing up for classes has never been easier, and I love the option to see my history, how many classes I have left in my package (would like a way to see when those expire as I don't always remember billing date), what package options are available, and even instructor photos and names in case I couldn't remember that one instructor whose class I enjoyed. The dashboard is also useful as I feel it displays useful at-a-glance information and helpful tips that have actually changed my approach to the workout.
Cons
I get that it needs to be password protected as you can buy additional classes, but in the past it's been a bit annoying to have to sign into the app - it's not always straightforward what e-mail & password I used. Would be much better with a PIN / 4 digit passcode sign in or Face ID or something. If it takes me too long to sign in, I get annoyed and do something else instead of signing up for that class. I will say, though, that recently, I haven't had to sign in too much, as my account opens when I open my app for OrangeTheory, but sometimes in the past I've gotten logged out and it's a pain to get back in.
Essential $129: Manage your schedule, sell services, and streamline everyday tasks.
Accelerate $239: Keep your clients coming back with email campaigns and text confirmations.
Ultimate $349: Grow your business with advanced marketing tools, automations & analytics.
• Online booking: Give clients a way to sign up for their next visit on their own. Clients can see your availability and choose what works best for them.
• Point of sale: Process every purchase easily, including retail, classes or appointments, workshops or memberships, gift cards and more. Every purchase is logged on the client’s profile for easy reference later.
• Staff management: Get the whole schedule into one place, and give every staff member a login so it’s always accessible from their laptop or phone. Take care of payroll in minutes, too.
• Reports: Analyze the numbers that matter most, from attendance and revenue to retention and membership growth. Every interaction with clients adds to your historical data, so you get a comprehensive picture of your business as time goes on.
• Client tools: Store everything in a simple client profile, and refer back to it quickly whenever that client comes in. You can save notes, check their purchase and visit history, and see their payment status.
• Marketing tools: Get the word out easily with automated promotion tools. Pull lists from your client profiles, set up promo codes, combine your services into discount packages—and track the success of everything so you know what’s most effective.
In the health and wellness industries, the key to business growth has to do with automation. The more business management tasks a fitness studio, spa, or salon can automate, the more time its employees can spend tending to clients’ needs. MINDBODY is a cloud-based business management platform that allows users in the health and wellness industries to offload the burden that comes along with running a thriving business.
Designed for fitness studios, salons, personal trainers, spas, yoga studios, boxing centers, wellness centers, and other businesses in the health industry, MINDBODY has become one of the most recognizable names in cloud-based business management. The MINDBODY platform includes features for marketing, automation, and online booking, and it provides users with tools for generating detailed reports that have to do with monthly sales and revenue, client attendance, and product inventory.
MINDBODY is a business management and marketing platform designed for users in the health and wellness industries. The cloud-based solution enables businesses to forge deeper connections with clients through online class scheduling, waitlists, reminders, and even automated referral programs. Businesses that use MINDBODY can set up automated recurring billing, as well as create detailed clients profiles. Digital marketing tools also help businesses with new customer acquisition.
The goal of MINDBODY is to help business owners bring their visions to fruition. Organizational features make it easier to manage most day-to-day tasks that go along with owning a business in the health and wellness industries, such as checking-in clients and making sure liabilities waivers are signed. Offloading those basic business management tasks to MINDBODY makes space for business owners and studio managers to spend more time connecting with their clients and growing their businesses.
Automated Business Management Typical business tasks like payment collection, appointment confirmations, and even payroll processing can be automated with MINDBODY’s business management tools. The cloud-based solution helps its users save time, particularly when it comes to confirming events and appointments with clients via email, text message, or through the web-based platform.
Create profiles for each member of your staff, making sure to enter each employee’s services, prices, and availability. MINDBODY will take the information you’ve entered and use it to automate client scheduling and payment collection. You can even set the maximum number of clients able to enroll in a given class, and create automated waitlists that your clients can join in the hopes of snagging a spot if someone cancels.
Digital Marketing Tools MINDBODY provides marketing tools for both client acquisition and retention. In an effort to attract more business and generate increased referrals, users can send digital promotions and discounts, as well as create digital loyalty programs to reward their most frequent clients.
When you sign up for MINDBODY, your business is automatically listed on the company’s consumer-facing mobile app, which is used by more than 250,000 people. Other marketing features that MINDBODY offers include trackable promo codes, discounted package deals, and gift cards, which you have the option to create and distribute via online channels at any time. You can also use MINDBODY’s platform to send “We Miss You” emails to clients who’ve stopped coming in as frequently.
Online Scheduling Providing clients with a way to book classes or lessons online is one of the smartest things a health-based business can do. MINDBODY”s online scheduling platform can be linked to a business’s existing website or Facebook page. The company’s free mobile app, MINDBODY Connect, allows clients to manage their own schedules (as well as payment histories) from any connected smartphone or tablet.
You can enter the class schedules at your facility, along with the number of available spots in each class and MINDBODY will handle all the heavy lifting related to online scheduling, including offering waitlists to fill spots that open up at the last minute. Advanced features available through MINDBODY’s online scheduling platform include attendance lists, client filtering, and customization options for studios with multiple locations.
Business Reports Studio owners deserve to know whether the business management software they’re using is generating a positive return on investment. MINDBODY makes this process easy by providing its users with the ability to quickly generate detailed reports that track how well they’re meeting defined business goals.
Dig into your own business data by heading to the Reports section in your MINDBODY account. Use the search box to find the data you need by keyword, or browse through basic report descriptions. You can review trends in customer retention, sales figures, and overall business growth at your company. Larger trends can be broken down based on client locations and referral sources, which provides you with an in-depth look at which promotions or marketing vendors are performing the best.
MINDBODY integrates with a number of third-party apps and add-ons, including custom mobile apps, marketing tools, consumer networks, and website tools. A few of the most prominent integrations include Constant Contact, Perkville, HealCode, and Listen360.
MINDBODY offers multiple pricing tiers, based on the size of the business and the number of clients.
Individual practitioners can use MINDBODY for $30 per month, while small teams and mid-size businesses can expect to spend between $60 and $85 per month. MINDBODY also offers an “Accelerate” plan for businesses focused on bringing clients back more often and increasing revenue through business automation. The “Accelerate” plan costs $145 per month.
Businesses at all pricing tiers are eligible to accept credit card payments online or at the front desk, with transactions automatically linking to the client’s MINDBODY account.
Below are some frequently asked questions for MINDBODY.
MINDBODY offers the following pricing plans:
Starting from: $129.00/month
Pricing model: Subscription
Free Trial: Not Available
Essential $129: Manage your schedule, sell services, and streamline everyday tasks.
Accelerate $239: Keep your clients coming back with email campaigns and text confirmations.
Ultimate $349: Grow your business with advanced marketing tools, automations & analytics.
MINDBODY offers the following features:
MINDBODY has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
MINDBODY supports the following languages:
English, French, German, Italian, Spanish
MINDBODY has the following pricing plans:
Subscription
MINDBODY supports the following devices:
Android, iPhone
MINDBODY integrates with the following applications:
ActiveCampaign, Constant Contact, Delivra, Emma, Mailchimp, REACH, Social Campaigns, TapMango, Trainerize, Xero
MINDBODY offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
My overall experience with Mindbody business management has been well. Customer service is really good, each department I speak with is very helpful and informative. However, I would like to see Mindbody have a department or a program that allows businesses to collaborate with the MindBody software team, to help improve the software and help the Mindbody software team understands the types of software tools different business would need.