About Mindbody

Mindbody is an all-in-one software solution for businesses within the fitness and wellness industry. The platform offers tools for client scheduling, employee management, marketing, payment processing, online booking, and more. Businesses such as fitness clubs, yoga studios, salons, and spas can manage availability, accept online bookings, check-in clients, and more from the Mindbody app. The platform helps businesses keep track of each employees' schedule and plan days accordingly.

New clients can find businesses using the Mindbody Connect app, and book services online through the app. Once a new client becomes a loyal regular, businesses can set up recurring billing and even have them join automated referral programs, to give them an incentive to invite friends.

Businesses can review and track key metrics within the Mindbody software, including revenue, sales, attendance, and client retention. This data can then be used to plan and execute marketing campaigns, bringing inactive clients back in with automated emails and text messages.

In order to aid with branding, businesses can even create a completely tailored mobile app with custom branding, so that clients receive the same familiar experience on their phones.

Pricing starting from:

US$129.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Mindbody

• Online booking: Give clients a way to sign up for their next visit on their own. Clients can see availability and choose what works best for them.

• Point of sale: Process every purchase easily, including retail, classes or appointments, workshops or memberships, gift cards and more. Every purchase is logged on the client’s profile for easy reference later.

• Staff management: Get the whole schedule into one place, and give every staff member a login so it’s always accessible from their laptop or phone. Take care of payroll in minutes, too.

• Reports: Analyze the numbers that matter most, from attendance and revenue to retention and membership growth. Every interaction with clients adds to historical data, so users get a comprehensive picture of their business as time goes on.

• Client tools: Store everything in a simple client profile, and refer back to it quickly whenever that client comes in. Users can save notes, check their purchase and visit history, and see their payment status.

• Marketing tools: Get the word out easily with automated promotion tools. Pull lists from client profiles, set up promo codes, combine services into discount packages, and track the success of everything.

Devices

Business size

S M L

Markets

Andorra, United Arab Emirates, Austria, Australia, Bulgaria and 34 others, Canada, Switzerland, Cyprus, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Hong Kong SAR China, Croatia, Ireland, Israel, Iceland, Italy, Lithuania, Luxembourg, Latvia, Monaco, Malta, Mexico, Netherlands, Norway, New Zealand, Poland, Portugal, Romania, Saudi Arabia, Sweden, Singapore, Slovenia, United States

Supported Languages

English

Pricing starting from:

US$129.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Mindbody Software - Generate reports to track monthly sales and revenue, retention, attendance and inventory
Mindbody Software - Track client schedules anytime, anywhere via desktop, laptop, tablet or mobile
Mindbody Software - Check and manage schedules easily through a color-coded calendar
Mindbody Software - Clients can book online through the user's website, or the MINDBODY mobile app
Mindbody Software - Gain quick and central access to client details
Mindbody Software - Manage scheduling, payroll, tips, commissions, inventory and more, from a centralized platform
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Mindbody video
Mindbody Software - Generate reports to track monthly sales and revenue, retention, attendance and inventory Mindbody Software - Track client schedules anytime, anywhere via desktop, laptop, tablet or mobile Mindbody Software - Check and manage schedules easily through a color-coded calendar Mindbody Software - Clients can book online through the user's website, or the MINDBODY mobile app Mindbody Software - Gain quick and central access to client details Mindbody Software - Manage scheduling, payroll, tips, commissions, inventory and more, from a centralized platform

Features

Total features of Mindbody: 112

  • API
  • Access Controls/Permissions
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Assessment Management
  • Attendance Management
  • Attendance Tracking Software
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Booth Rental Management
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Capacity Management
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Commission Management
  • Confirmation/Reminders
  • Contract/License Management
  • Costume Management
  • Credit Card Management
  • Customer Accounts
  • Customer Database
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Dues Management
  • EMR/EHR
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Employee Management
  • Employee Scheduling Software
  • Event Calendar
  • Event Management Software
  • Event Scheduling
  • Facility Scheduling
  • For Physical Therapy
  • Gift Card Management
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Inventory Management Software
  • Inventory Tracking
  • Loyalty Program
  • Marketing Automation Software
  • Member Directory
  • Member Management
  • Member Portal
  • Member Types
  • Membership Management Software
  • Membership Renewals
  • Mobile Access
  • Mobile App
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Payments
  • Online Registration
  • Payment Processing Software
  • Payroll & Commissions
  • Payroll Management
  • Point of Sale (POS)
  • Practice Management
  • Progress Notes
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Rate Management
  • Real Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Reservations Management
  • Resource Scheduling
  • Room Booking
  • SMS Messaging
  • SOAP notes
  • Sales Reports
  • Scheduling Software
  • Secure Login
  • Self Check-in/Check-out
  • Social Media Integration
  • Staff Management
  • Student Management
  • Task Scheduling
  • Team Management Software
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Transaction History
  • Treatment Planning
  • Visitor Management Software
  • Wait List Management
  • Website Integration
  • Website Management
  • eCommerce Management

Alternatives

WellnessLiving

4.4
#1 Alternative to Mindbody
WellnessLiving is an all-in-one online booking, resource scheduling, lead generation, and reporting solution for health...

Vagaro

4.7
#2 Alternative to Mindbody
Vagaro is a web-based solution for salon, wellness and fitness center owners to promote their business, manage staff,...

Gymcatch

4.9
#3 Alternative to Mindbody
Gymcatch enables fitness business owners to save time, increase revenue, and give great customer service to their...

Magicline

4.7
#4 Alternative to Mindbody
Magicline is a cloud-based gym management software, designed to help businesses across the fitness industry discover...

Reviews

Overall rating

4.0 /5
(2,182)
Value for Money
3.6/5
Features
3.9/5
Ease of Use
3.8/5
Customer Support Software
3.8/5

Already have Mindbody?

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Showing 5 reviews of 2,182
Garrett E.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Learn It and Use It

Reviewed on 2019-09-06

Pros

I can not state more clearly that Mindbody is the leader in what they do. They have their faults because of the way it was designed originally but they are working on those every day but no system on the market is better. I have a feeling that a couple years from now, they be much larger than what they even are now.

Cons

the old design structure of the base platform could use some updates, which they are aware of

Alternatives Considered

WellnessLiving

Reasons for Choosing Mindbody

This handles so much more of the business operations

Switched From

WellnessLiving

Reasons for Switching to Mindbody

it is a clear leader in the field
Tatiyana B.
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

I like it but..

Reviewed on 2021-03-10

Mindbody sets a high bar for business software. But unfortunately their quality of customer...

Mindbody sets a high bar for business software. But unfortunately their quality of customer services does not match the high premium you pay. There are definitely softwares out there that will suit exactly what you are looking for with a support team that is willing to help you in every way at a fraction of the cost.

Pros

Mindbody is like driving a fully loaded Mercedes Benz. Looks pretty. Has all the features. Very custom and detailed.

Cons

Con: way too expensive. customer service plummeted. Not accommodating. Does not matter if you are a long term customer I feel like I am just a number and they could care less if they lose you as a customer or not.

Alternatives Considered

Square Appointments, Booker, Vagaro and Rosy

Reasons for Choosing Mindbody

I outgrew schedulicity and needed more features that they weren't offering at the time.

Switched From

Schedulicity

Reasons for Switching to Mindbody

Because Mindbody at the time was an all inclusives software with all the features I was looking for and the price was amazing when I first signed up in 2015.
Ryan C.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 2.0 /10

Way too expensive for what you get. Currently the online booking App displays doesn't work

Reviewed on 2020-12-10

Not great. I have reached out to support twice in the past month regarding the issue with the App...

Not great. I have reached out to support twice in the past month regarding the issue with the App showing all the wrong appointment times and patients being unable to book. As this is the primary function of the software (and 5 times more expensive than my last software) I told them I need to get out of my contract so I can get a product that works, and they so far refuse, Even though they admit the App is broken. Their response is they can just remove my business from the App. (I pay for this, I want the features.)

It also often takes Support several days to respond to support requests, which is very frustrating when you're having a issue.

This Software is definitely not worth the $260 a month. I was paying $50 for Acuity and it was a better product, and I will be switching back as soon as I can get out of this contract.

Pros

It has a lot of features if you are able to figure out the quirks of the software. The Mindbody App can be really nice, (but right now mine is broken and is limiting the ability for patients to schedule.)

Cons

First off, there is no trial period or Demo that allows you to play with the software and soft launch for you to test to make sure it works for your application, and they force a 12 month subscription. A lot of things they told me the software could do, that it does not in fact do. I learned the hard way that this system is geared much more towards classes and not services. A lot of features I was told to work are things like the waiting list feature, but that is only for classes. (it was a huge reason why I picked the software.)

The software can be really clunky and is way too finicky. I have used 4 or 5 different booking platforms in the past and this by far is the least user friendly.

The services widgets that go on the website are nowhere near as modern looking as the class widgets, the widget on my website looks like it came straight out of Windows 95, which on a nice designed website looks terrible.

The biggest issue, that has apparently been going on for more than a month is that the Iphone App apparently has a bug that has caused my office's availability to show completely wrong times to book. When I log in under the patient app it shows times available for booking that I am not even in the office for. When a patient goes to book one of those times a error pops up. I had several patients reach out to me for a matter of weeks telling me they were having issues booking which I thought was user error but Mindbody confirmed it is on their end.

Jeff K.
Overall rating
  • Industry: Cosmetics
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Missing basic functions that a small business can't afford to be without

Reviewed on 2021-07-28

Pros

It's well known so your clients will recongnise it. Not suitable for spa or salon, maybe it's ok for gyms or classes.

Cons

1. No option to take a deposit at the time of booking! Only an option to do it manually and pray that customers will do it of thier own accord or pay a staff member to sift through all your appointments and call people. Mindbody will only force customers to pay in full at the time of booking (very agressive) or pay nothing and leave your business a sitting duck for no-shows. Ridiculous in 2021. Quick way to kill a small business with constant no-shows and wasted time. Seems like such a basic function that every software should have!!!!

2. Mindbody does not play nice with others, you are forced to use thier POS system and pay astronomical processing fees. Venmo, paypal and quickbooks offer merchant processing for much less but there is zero viable option to intergrate them. POS system options from them are also from the dinosaur ages, no option for contactless? ITS 2021!!!!

3. Confirmation emails/texts can not be customized depending on appointment type, this leaves you unable to customize anything thats automatically sent and only allows you to enforce blanket policies. Not good enough for such expensive software and not suitable for spas or salons offering various different services.

Kurt V.
Overall rating
  • Industry: Sports
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

MindBody for Small Gym

Reviewed on 2019-12-04

Scheduling calendar is simple, intuitive and the drag & drop feature is priceless!
MindBody is a...

Scheduling calendar is simple, intuitive and the drag & drop feature is priceless!
MindBody is a One Stop Shop for a small, service oriented business and it can easily be expanded as the company grows.

Pros

Easy to use, very intuitive. Set up took almost no time at all.
MindBody allows me to schedule Personal Training Sessions and Group Training Sessions, deal with Point of Sale transactions and even track inventory.
The software is flexible enough to handle multiple users and expand when needed.
The software will also take into account independent contractors.
Most functions are very user friendly and mistakes are easy to correct.

Cons

I use MindBody to process my merchant services and processing transactions over a weekend, especially a holiday weekend, can result in a longer than expected delay before the bank receives the funds.
It can take time to put together information for sales tax, most of my business, 95%, is service related.
All transactions are recorded, it's just a matter of remembering which questions to ask to get the correct answer.

Alternatives Considered

Zen Planner and Zendesk

Reasons for Choosing Mindbody

RhinoFit didn't have the flexibility I needed and wasn't as intuitive

Switched From

RhinoFit
Showing 5 reviews of 2,182 Read all reviews

Mindbody FAQs

Below are some frequently asked questions for Mindbody.

Mindbody offers the following pricing plans:

  • Starting from: US$129.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Essential $129: Manage your schedule, sell services, and streamline everyday tasks. Accelerate $239: Keep your clients coming back with email campaigns and text confirmations. Ultimate $349: Grow your business with advanced marketing tools, automations & analytics.

Mindbody has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Mindbody supports the following languages:

English

Mindbody supports the following devices:

Android (Mobile), iPhone (Mobile)

Mindbody integrates with the following applications:

ActiveCampaign, Constant Contact, Constant Contact, Emma, Facebook for Business, Google Analytics, Google Calendar, Grow, Perkville, Trainerize, Xero

Mindbody offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support

Related categories

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