Skype

Skype

Multi-channel communications software

4.3/5 (8972 reviews)

Skype Overview

What is Skype?

Skype is a telecommunications software that provides video chat and voice calls from computers, mobile devices and tablets. Used by freelancers, start-ups and multinational enterprise-level organizations alike, Skype facilitates multi-channel communication and collaboration in any workplace. Skype integrates voice, video and instant messaging to provide a worldwide telecommunication service for free. In addition to voice chat, video chat and IM, Skype enables file transfers, SMS, screen-sharing and video conferencing, making it a popular business tool. Skype provides a reliable and cost effective way for businesses of any size to communicate with each other and with their clients. Skype enables users to bring their conversations to life by reacting to any message with GIFs, stickers, and Mojis. Users can share photos, messages, emoticons and stickers in real-time. Accessible on desktop, mobile, and tablet devices, Skype gives users the flexibility to communicate and connect with people anytime, anywhere.

Skype Overview

Pricing

Starting from
€3.50/month

Pricing options

Free Trial
Free
Subscription
Value for money

Using Skype to call anyone else on Skype is free, while calls to both traditional landline telephones and mobile phones can be made for a fee.

Premium account with additional features costs from €3.49 per month (€4.01 incl. VAT).


Skype Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Screenshots

Skype screenshot: Manage profile and contact details
Skype screenshot: Manage profile and contact details Skype screenshot: Talk face to face with a video call Skype screenshot: Connect to other Skype users via desktop, laptop, tablet or mobile device Skype screenshot: Skype enables users to message with a friend or group and share photos, location, emoticons and Mojis Skype screenshot: Users can message each other, and add reactions, emoticons, GIFS, and more to their calls and chats Skype screenshot: Skype allows users to have one-to-one and group video calls

Skype Reviews

Skype Reviews

Overall rating
4.3
/
5 8972 reviews
Excellent
4605

Very good
3169

Average
922

Poor
199

Terrible
77

Value for Money
4.3
Features
4.3
Ease of Use
4.4
Customer Support
4.2
87% recommended this app
Carissa J.

Great internal chat function - not great switching from mobile to desktop

Overall this is a good tool and I would recommend it to other companies; however, if you are out of the office a lot and need a quick chat function, I would not use this product. I would use basic text or Microsoft Teams instead. The syncing issues in conversations are enough to think twice about using this as a basic work chat option, but the other functions (calling/screensharing) are ok if you already are paying for other microsoft software and this is bundled in the price


Tuhin B.

For past 8 years! I am using less phone call and more skype for business!

I am using skype for business for more than 8 years since they had skype. Maximum time I am using it for collaboration with my clients and dealing with any projects. Skype is now my primary application to use on my mobile for making a call. I don't even use phone calls anymore that much.


Verified Reviewer

Good Messaging tool

Overall, it is an efficient and highly useful tool in an office environment, which works perfectly in Windows but needs a bit of improvement in MAC. It's instant, gives you everyone's status, so work can be planned, syncs with Outlook meetings and doesn't let anyone miss any notifications, which is crucial.


Verified Reviewer

Skype for Business: Unified Communication at its best!

Most communications and conferencing needs are addressed by Skype for Business. Microsoft Teams might expand Skype possibilities when it will be fully deployed, but it will never replace it completely.


Verified Reviewer

SKYPE IS MY TYPE

There are certain things that I mostly like in this product it’s screen sharing property that allow me to share my screen with my colleagues during any particular task. I can also store my important documents and files on this application because it provides a huge amount of storage that can keep dozens of files altogether. Additionally, I love the way in which it records my video and audio conversions. Also, an important feature that I prefer is it’s cross device communication that allow me to communicate to my teammates on every type of device. All these interesting features are making my experience with this application more enhanced and also quite interesting. Last but not the least it provides an immense security for my documents as well as for my pictures and videos also.


Carissa J.
Industry: Higher Education
Company size: 10,001+ Employees

Great internal chat function - not great switching from mobile to desktop

Used Daily for 2+ years
Reviewed on 12/10/2019
Review Source: Capterra

Overall this is a good tool and I would recommend it to other companies; however, if you are out of the office a lot and need a quick chat function, I would not use this product. I would use basic text or Microsoft Teams instead. The syncing issues in conversations are enough to think twice about using this as a basic work chat option, but the other functions (calling/screensharing) are ok if you already are paying for other microsoft software and this is bundled in the price

Pros

Very easy to use and good features (chat/screen sharing/calls). This has helped us communicate better with our partners overseas, especially for conference calls and screen sharing. Great for internal use for chat and also to add external business partners for chat and conference calls/screen sharing. We have utilized this with our overseas partners from many different countries and it has worked well as an option for quick communication, instead of always using email for simple questions.

Cons

Very robotic sounding audio that happens frequently in meetings. The connectivity is ok, but the audio is terrible most of the time. We have tested this with multiple different settings and different places/users, but the audio is subpar at best and not really reliable. Also, switching from mobile to desktop, and back again, is terrible. The messages dont come through all of the time, leaving missed conversations and awkward discussions with external partners (this happens with internal employees too). The desktop dashboard also shows when you are on mobile, which is a terrible feature if you dont always want/need your team or clients to know where you are.

Rating breakdown

Ease of Use

Likelihood to recommend: 7.0/10

Tuhin B.
Industry: Internet
Company size: 2-10 Employees

For past 8 years! I am using less phone call and more skype for business!

Used Daily for 2+ years
Reviewed on 12/8/2019
Review Source: SoftwareAdvice

I am using skype for business for more than 8 years since they had skype. Maximum time I am using it for collaboration with my clients and dealing with any projects. Skype is now my primary application to use on my mobile for making a call. I don't even use phone calls anymore that much.

Pros

1. Easy access to virtual numbers at the lowest price.
2. Can chat, group video.
3. Beautiful interface.
4. Multi device supported.
5. Screenshare, a best feature during the meeting with a client.

Cons

1. As I am located in the South West area. Sometimes phone call drops a lot for poor connections. But it does not happen always. Like 0.5% on everyday usage.
2. I wished they had a time zone and time visibility based on user profile or location within the chat interface.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Information Technology & Services
Company size: 10,001+ Employees

Good Messaging tool

Used Daily for 2+ years
Reviewed on 12/3/2019
Review Source: Capterra

Overall, it is an efficient and highly useful tool in an office environment, which works perfectly in Windows but needs a bit of improvement in MAC. It's instant, gives you everyone's status, so work can be planned, syncs with Outlook meetings and doesn't let anyone miss any notifications, which is crucial.

Pros

The messaging is instant and it indicates the availability of the users, which is helpful. What I like most about the tool is that it sends an email notification of any missed messages. That has saved me in many situations! It syncs up with Outlook and changes the availability according to the meetings. The tool is helpful while using a desktop/laptop as well as its mobile application, which I use it when I am away from my desk and still need to be connected. So, it can be used on the go too. The "Contact" feature is good, where I can create a contact group of my team and maybe favourite colleagues. That helps me arrange my contacts in a particular order and is also helpful during group conversations.

Cons

The tool has issues when using a MAC. The first and most frustrating issue is having multiple instances of a conversation with the same person. There should be one instance of a conversation with someone, which makes it easier to go back and search for something. However, in MAC, a new conversation line item opens for the same person every time they start a new conversation. It's hard to keep track of the chat flow.
The second and only issue is the absence of "In a Meeting" status in MAC. In MAC, the status changes to "Busy", every time there is a meeting. Hence, it's hard to distinguish when a person is busy with some work and when they are actually in a meeting. It's crucial at times to have an "In a meeting" status in an office environment and "Busy" just doesn't cut it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Verified Reviewer
Industry: Banking
Company size: 10,001+ Employees

Skype for Business: Unified Communication at its best!

Used Daily for 2+ years
Reviewed on 11/18/2019
Review Source: Capterra

Most communications and conferencing needs are addressed by Skype for Business. Microsoft Teams might expand Skype possibilities when it will be fully deployed, but it will never replace it completely.

Pros

Skype for Business has a great user interface and lots of features to communicate with colleagues and partners (provide you federate with them through it). The UI is quite simple and easy to learn that you won't find any difficulty if you are using it for the first time, advanced functionalities like aking groups might require some learning though.
Starting conference calls is as easy as looking up a contact name you want to talk to and press a call button . Emoticon choiche is nice but not extensive but if you consider this not a teen chat app, they are OK. When integrated with Exchange and Outlook your conversations can be saved and you can access them later in a special folder in Outlook for future reference. Also when integrated with Exchange/Outlook and proper conferencing hardware, you get the capability to schedule meeting with proper links for phone and web calls to the conference, so participants can join wherever they are.
The Video call and screen sharing option are available along with chats and true life savers, especially the screen sharing, when you need your contact to show you something hard to explain or reproduce.
Presence is available and customizable and triggers can be set up to notify you when someone gets online or change status, to bug, ehm get in touch with them easily.
Add you can also make polls while having a chat with your participants and get instant results and you understand why Skype for Business is so popular.

Cons

File sharing options are not so rich, call recording does not seem to be a feature Microsoft invested enough time to develop, adding images inline in chats might be a nice feature that is missing.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Information Technology & Services
Company size: 13-50 Employees

SKYPE IS MY TYPE

Used Daily for 1-5 months
Reviewed on 9/20/2019
Review Source: Capterra

There are certain things that I mostly like in this product it’s screen sharing property that allow me to share my screen with my colleagues during any particular task. I can also store my important documents and files on this application because it provides a huge amount of storage that can keep dozens of files altogether. Additionally, I love the way in which it records my video and audio conversions. Also, an important feature that I prefer is it’s cross device communication that allow me to communicate to my teammates on every type of device. All these interesting features are making my experience with this application more enhanced and also quite interesting. Last but not the least it provides an immense security for my documents as well as for my pictures and videos also.

Pros

There are certain things that I mostly like in this product it’s screen sharing property that allow me to share my screen with my colleagues during any particular task. I can also store my important documents and files on this application because it provides a huge amount of storage that can keep dozens of files altogether. Additionally, I love the way in which it records my video and audio conversions. Also, an important feature that I prefer is it’s cross device communication that allow me to communicate to my teammates on every type of device. All these interesting features are making my experience with this application more enhanced and also quite interesting. Last but not the least it provides an immense security for my documents as well as for my pictures and videos also.

Cons

There are certain things that I mostly like in this product it’s screen sharing property that allow me to share my screen with my colleagues during any particular task. I can also store my important documents and files on this application because it provides a huge amount of storage that can keep dozens of files altogether. Additionally, I love the way in which it records my video and audio conversions. Also, an important feature that I prefer is it’s cross device communication that allow me to communicate to my teammates on every type of device. All these interesting features are making my experience with this application more enhanced and also quite interesting. Last but not the least it provides an immense security for my documents as well as for my pictures and videos also.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8.3/10
Based on 8,972 user ratings
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Skype Pricing

Skype Pricing

Starting from
€3.50/month
Free Trial
Free
Subscription
Value for money

Using Skype to call anyone else on Skype is free, while calls to both traditional landline telephones and mobile phones can be made for a fee.

Premium account with additional features costs from €3.49 per month (€4.01 incl. VAT).

Using Skype to call anyone else on Skype is free, while calls to both traditional landline telephones and mobile phones can be made for a fee.

Premium account with additional features costs from €3.49 per month (€4.01 incl. VAT).

Value for Money
4.3/5
Based on 8,972 user ratings
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Skype Features

Skype Features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Transfer
Caller ID
Chat
Conferencing
Instant Messaging
Monitoring
Real Time Analytics
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4.3/5
Based on 8,972 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Skype

Additional information for Skype

Key features of Skype

  • 1:1 video calls
  • Caller ID
  • Calls to mobiles & landlines
  • Chat
  • Communication management
  • Contact me button
  • Contact sharing
  • File sharing & transfer
  • File sharing & transfer
  • Forward calls
  • Group screen sharing
  • Group video calls & conferencing
  • Instant messaging
  • Mojis & emoticons
  • Monitoring
  • Multi-channel communication
  • Receiving
  • Screen sharing
  • Send texts (SMS)
  • Share button
  • Skype Connect
  • Skype Manager
  • Skype WiFi
  • Skype for Outlook.com
  • Skype number
  • Skype to Facebook
  • Skype to Skype calls
  • Skype to go
  • Skype translator
  • Video and voice calls
  • Video conferencing
  • Video messaging
  • Voice messages

Benefits

  • Collaborate, demonstrate and engage audiences with Skype's screen sharing feature. Share screens with anyone else on Skype for free.

  • Manage Skype accounts centrally with Skype Manager. Set up staff accounts, allocate credit and monitor credit spent.

  • Send unlimited files and photos of any size.

  • Call mobiles and landlines anywhere in the world using Skype credit.

  • Put a Skype button on any page and allow clients or colleagues to connect users in one click. Receive calls, instant messages and more.

  • Talk face to face for free with anyone, (or multiple people) anywhere in the world who also has Skype, reducing or eliminating unnecessary travel costs.

  • Communicate with colleagues and clients in real-time using Skype's free instant messaging feature.

  • Reduce the need to travel - and eliminate the costs incurred - with Skype for Business. Conduct meetings via video conference, for free.

  • Skype FAQs

    Skype FAQs

    Below are some frequently asked questions for Skype.

    Q. What type of pricing plans does Skype offer?

    Skype offers the following pricing plans:

    Starting from: €3.50/month

    Pricing model: Free, Subscription

    Free Trial: Not Available

    Using Skype to call anyone else on Skype is free, while calls to both traditional landline telephones and mobile phones can be made for a fee. Premium account with additional features costs from €3.49 per month (€4.01 incl. VAT).

    Q. What are the main features of Skype?

    Skype offers the following features:

    • 1:1 video calls
    • Caller ID
    • Calls to mobiles & landlines
    • Chat
    • Communication management
    • Contact me button
    • Contact sharing
    • File sharing & transfer
    • File sharing & transfer
    • Forward calls
    • Group screen sharing
    • Group video calls & conferencing
    • Instant messaging
    • Mojis & emoticons
    • Monitoring
    • Multi-channel communication
    • Receiving
    • Screen sharing
    • Send texts (SMS)
    • Share button
    • Skype Connect
    • Skype Manager
    • Skype WiFi
    • Skype for Outlook.com
    • Skype number
    • Skype to Facebook
    • Skype to Skype calls
    • Skype to go
    • Skype translator
    • Video and voice calls
    • Video conferencing
    • Video messaging
    • Voice messages

    Q. Who are the typical users of Skype?

    Skype has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Skype support?

    Skype supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

    Q. What type of pricing plans does Skype offer?

    Skype has the following pricing plans:

    Free, Subscription

    Q. Does Skype support mobile devices?

    Skype supports the following devices:

    Android, iPhone

    Q. What other apps does Skype integrate with?

    Skype integrates with the following applications:

    1CRM, BigContacts, Bitium, Cayzu, Grasshopper, Mendix, Moxie Concierge, OnePageCRM, Wimi, WorkXpress

    Q. What level of support does Skype offer?

    Skype offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support