Skype

Skype

Multi-channel communications software

4.3/5 (9305 reviews)

Skype Overview

What is Skype?

Skype is a telecommunications software that provides video chat and voice calls from computers, mobile devices and tablets. Used by freelancers, start-ups and multinational enterprise-level organizations alike, Skype facilitates multi-channel communication and collaboration in any workplace. Skype integrates voice, video and instant messaging to provide a worldwide telecommunication service for free. In addition to voice chat, video chat and IM, Skype enables file transfers, SMS, screen-sharing and video conferencing, making it a popular business tool. Skype provides a reliable and cost effective way for businesses of any size to communicate with each other and with their clients. Skype enables users to bring their conversations to life by reacting to any message with GIFs, stickers, and Mojis. Users can share photos, messages, emoticons and stickers in real-time. Accessible on desktop, mobile, and tablet devices, Skype gives users the flexibility to communicate and connect with people anytime, anywhere.

Skype Overview

Pricing

Starting from
€3.49/month

Pricing options

Free Trial
Free
Subscription
Value for money

Using Skype to call anyone else on Skype is free, while calls to both traditional landline telephones and mobile phones can be made for a fee.

Premium account with additional features costs from €3.49 per month (€4.01 incl. VAT).


Skype Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Screenshots

Skype screenshot: Manage profile and contact details
Skype screenshot: Manage profile and contact details Skype screenshot: Talk face to face with a video call Skype screenshot: Connect to other Skype users via desktop, laptop, tablet or mobile device Skype screenshot: Skype enables users to message with a friend or group and share photos, location, emoticons and Mojis Skype screenshot: Users can message each other, and add reactions, emoticons, GIFS, and more to their calls and chats Skype screenshot: Skype allows users to have one-to-one and group video calls

Skype Reviews

Skype Reviews

Overall rating
4.3
/
5 9305 reviews
Excellent
4787

Very good
3291

Average
945

Poor
204

Terrible
78

Value for Money
4.3
Features
4.3
Ease of Use
4.4
Customer Support
4.2
87% recommended this app
Osamah A.

Connect with your co-workers

I have been using Skype for Business for almost 3 years now and I am completely satisfied with it.

I often connect with my friends and family through Skype video calls and the video quality is just amazing, the voice is fine and pure. Skype does have other features than calls that often come in handy and makes your work easier like the Whiteboard and the screen sharing features.

through 3 years of using Skype, I have realized how much it saved for me by letting me make tons of calls without charging a dime! I just love Skype for Business!


Verified Reviewer

Good Messaging tool

Overall, it is an efficient and highly useful tool in an office environment, which works perfectly in Windows but needs a bit of improvement in MAC. It's instant, gives you everyone's status, so work can be planned, syncs with Outlook meetings and doesn't let anyone miss any notifications, which is crucial.


Carissa J.

Great internal chat function - not great switching from mobile to desktop

Overall this is a good tool and I would recommend it to other companies; however, if you are out of the office a lot and need a quick chat function, I would not use this product. I would use basic text or Microsoft Teams instead. The syncing issues in conversations are enough to think twice about using this as a basic work chat option, but the other functions (calling/screensharing) are ok if you already are paying for other microsoft software and this is bundled in the price


Chaya W.

Skype – connects the people filling the distance

Skype is one such tool which provides so many facilities indie one package. It provides the services that could be found in five or six separate apps. Once the user downloads skype he or she is given the opportunity to get the services of five or six apps using this one app. Skype fills the distance between the relationships allowing to make long distance calls in a reasonable manner. It connects the people with their loved ones.


Chloe K.

Great for interviews, collaborations, and family

Skype for business allows ease of communication and knowledge transfer without having to fly yourself to talk to someone, ship something to show, or attempt to describe things over the phone. Skype is the ideal platform for all business relationships, and what many people don't recognize is the importance of skype in the sciences. Skype cuts down the geographical boundaries many scientists can only overcome during conferences and saves money researchers would otherwise have to spend shipping something to show collaborators.


Osamah A.
Industry: Computer & Network Security
Company size: 5,001-10,000 Employees

Connect with your co-workers

Used Daily for 2+ years
Reviewed on 9/10/2019
Review Source: Capterra

I have been using Skype for Business for almost 3 years now and I am completely satisfied with it.

I often connect with my friends and family through Skype video calls and the video quality is just amazing, the voice is fine and pure. Skype does have other features than calls that often come in handy and makes your work easier like the Whiteboard and the screen sharing features.

through 3 years of using Skype, I have realized how much it saved for me by letting me make tons of calls without charging a dime! I just love Skype for Business!

Pros

I love Skype for Business because it lets me connect with my friends, classmates or even with strangers that I meet in some online game! Skype has many many amazing features that I enjoy every day. it lets you voice call or even video call your friends in an HD resolution and high-quality audio for free and without any interruption.

I always make video calls with my entire class using Skype for Business. As it allows up to 250 different users to be connected in one single call, that is just amazing. we usually use this feature to discuss the class.

Another feature I like about Skype for Business is the screen sharing feature, in which you can share your desktop with someone else, he can see everything in your screen without needing to be beside you, that is very helpful.

Also, I like to use the Whiteboard which is like a work-space that you can use to explain and draw things on it. You can make your own Poll and get your friends to vote and display the results.

Cons

Bottom line, nothing to hate or dislike about Skype for Business, it is just the perfect phone (or video) calls platform. Some people might hate to pay some money for more features but it is worth it!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Information Technology & Services
Company size: 10,001+ Employees

Good Messaging tool

Used Daily for 2+ years
Reviewed on 12/3/2019
Review Source: Capterra

Overall, it is an efficient and highly useful tool in an office environment, which works perfectly in Windows but needs a bit of improvement in MAC. It's instant, gives you everyone's status, so work can be planned, syncs with Outlook meetings and doesn't let anyone miss any notifications, which is crucial.

Pros

The messaging is instant and it indicates the availability of the users, which is helpful. What I like most about the tool is that it sends an email notification of any missed messages. That has saved me in many situations! It syncs up with Outlook and changes the availability according to the meetings. The tool is helpful while using a desktop/laptop as well as its mobile application, which I use it when I am away from my desk and still need to be connected. So, it can be used on the go too. The "Contact" feature is good, where I can create a contact group of my team and maybe favourite colleagues. That helps me arrange my contacts in a particular order and is also helpful during group conversations.

Cons

The tool has issues when using a MAC. The first and most frustrating issue is having multiple instances of a conversation with the same person. There should be one instance of a conversation with someone, which makes it easier to go back and search for something. However, in MAC, a new conversation line item opens for the same person every time they start a new conversation. It's hard to keep track of the chat flow.
The second and only issue is the absence of "In a Meeting" status in MAC. In MAC, the status changes to "Busy", every time there is a meeting. Hence, it's hard to distinguish when a person is busy with some work and when they are actually in a meeting. It's crucial at times to have an "In a meeting" status in an office environment and "Busy" just doesn't cut it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Carissa J.
Industry: Higher Education
Company size: 10,001+ Employees

Great internal chat function - not great switching from mobile to desktop

Used Daily for 2+ years
Reviewed on 12/10/2019
Review Source: Capterra

Overall this is a good tool and I would recommend it to other companies; however, if you are out of the office a lot and need a quick chat function, I would not use this product. I would use basic text or Microsoft Teams instead. The syncing issues in conversations are enough to think twice about using this as a basic work chat option, but the other functions (calling/screensharing) are ok if you already are paying for other microsoft software and this is bundled in the price

Pros

Very easy to use and good features (chat/screen sharing/calls). This has helped us communicate better with our partners overseas, especially for conference calls and screen sharing. Great for internal use for chat and also to add external business partners for chat and conference calls/screen sharing. We have utilized this with our overseas partners from many different countries and it has worked well as an option for quick communication, instead of always using email for simple questions.

Cons

Very robotic sounding audio that happens frequently in meetings. The connectivity is ok, but the audio is terrible most of the time. We have tested this with multiple different settings and different places/users, but the audio is subpar at best and not really reliable. Also, switching from mobile to desktop, and back again, is terrible. The messages dont come through all of the time, leaving missed conversations and awkward discussions with external partners (this happens with internal employees too). The desktop dashboard also shows when you are on mobile, which is a terrible feature if you dont always want/need your team or clients to know where you are.

Rating breakdown

Ease of Use

Likelihood to recommend: 7.0/10

Chaya W.
Industry: Computer Software
Company size: 51-200 Employees

Skype – connects the people filling the distance

Used Daily for 2+ years
Reviewed on 1/25/2019
Review Source: Capterra

Skype is one such tool which provides so many facilities indie one package. It provides the services that could be found in five or six separate apps. Once the user downloads skype he or she is given the opportunity to get the services of five or six apps using this one app. Skype fills the distance between the relationships allowing to make long distance calls in a reasonable manner. It connects the people with their loved ones.

Pros

Skype is a hybrid messaging and voice communication platform which is capable of connecting users from different locations of the globe. This application is suitable for both personal and business platforms. According to the way how the people are using it the usage differs from the personal user or business use.
Skype provides the ability to make both video and audio calls, conferencing, group chats, sending instant messages and even file sharing. This one app provides all the facilities that can be found in five or six separate apps. Skype can be used from any device a phone, tablet or a computer .the only thing which is needed is good network coverage. Skype is platform independent that it supports both Mac and pc while it supports both iPhones and Android phones. And also users do not need to make any payment to use skype The basic version of Skype is free

Cons

Although the basic version of Skype is free when the users need to upgrade the versions users have to make a payment. In order to use skype users need to have a proper network connection. If the conversations are being taken place under poor network facilities the conversation might be disturbed and stuck in the middle of the conversation. Skype also can be used as one of the tools for cyberbullying.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Chloe K.
Industry: Research
Company size: 10,001+ Employees

Great for interviews, collaborations, and family

Used Daily for 2+ years
Reviewed on 1/14/2020
Review Source: Capterra

Skype for business allows ease of communication and knowledge transfer without having to fly yourself to talk to someone, ship something to show, or attempt to describe things over the phone. Skype is the ideal platform for all business relationships, and what many people don't recognize is the importance of skype in the sciences. Skype cuts down the geographical boundaries many scientists can only overcome during conferences and saves money researchers would otherwise have to spend shipping something to show collaborators.

Pros

Skype is by far the best software for this technological age especially since so much of how we interact is online. When I was being interviewed for graduate school, Skype was how I got my foot in the door talking to certain professors or how I was interviewed for an international research opportunity. Skype makes businesses no longer require booking expensive flights and hotels just for a one-hour meeting. Or when talking with collaborators and wanting to show them some unusual result, instead of shipping the sample or sending a picture, skype allows you to simultaneously talk about the result while analyzing it on the skype video. Finally, it is also a great tool to keep families connected, particularly the feature to have multiple people on a skype call at once so you can include the whole family. Another feature that is extremely useful is its screen sharing abilities to walk someone step-by-step through something on your own computer screen without trying to describe it to them or sending pictures of each step.

Cons

I do wish on phones that people did not have to be logged into skype in order to hear whether they have a skype call from someone. I would like it if skype worked similarly to facetime and notifies you on your phone regardless of being open.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.3/10
Based on 9,305 user ratings
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Skype Pricing

Skype Pricing

Starting from
€3.49/month
Free Trial
Free
Subscription
Value for money

Using Skype to call anyone else on Skype is free, while calls to both traditional landline telephones and mobile phones can be made for a fee.

Premium account with additional features costs from €3.49 per month (€4.01 incl. VAT).

Using Skype to call anyone else on Skype is free, while calls to both traditional landline telephones and mobile phones can be made for a fee.

Premium account with additional features costs from €3.49 per month (€4.01 incl. VAT).

Value for Money
4.3/5
Based on 9,305 user ratings
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Skype Features

Skype Features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Transfer
Caller ID
Chat
Communication Management
Conferencing
Instant Messaging
Monitoring
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4.3/5
Based on 9,305 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Skype

Additional information for Skype

Key features of Skype

  • 1:1 video calls
  • Caller ID
  • Calls to mobiles & landlines
  • Chat
  • Communication management
  • Contact me button
  • Contact sharing
  • File sharing & transfer
  • File sharing & transfer
  • Forward calls
  • Group screen sharing
  • Group video calls & conferencing
  • Instant messaging
  • Mojis & emoticons
  • Monitoring
  • Multi-channel communication
  • Receiving
  • Screen sharing
  • Send texts (SMS)
  • Share button
  • Skype Connect
  • Skype Manager
  • Skype WiFi
  • Skype for Outlook.com
  • Skype number
  • Skype to Facebook
  • Skype to Skype calls
  • Skype to go
  • Skype translator
  • Video and voice calls
  • Video conferencing
  • Video messaging
  • Voice messages

Benefits

  • Collaborate, demonstrate and engage audiences with Skype's screen sharing feature. Share screens with anyone else on Skype for free.

  • Manage Skype accounts centrally with Skype Manager. Set up staff accounts, allocate credit and monitor credit spent.

  • Send unlimited files and photos of any size.

  • Call mobiles and landlines anywhere in the world using Skype credit.

  • Put a Skype button on any page and allow clients or colleagues to connect users in one click. Receive calls, instant messages and more.

  • Talk face to face for free with anyone, (or multiple people) anywhere in the world who also has Skype, reducing or eliminating unnecessary travel costs.

  • Communicate with colleagues and clients in real-time using Skype's free instant messaging feature.

  • Reduce the need to travel - and eliminate the costs incurred - with Skype for Business. Conduct meetings via video conference, for free.

  • Skype FAQs

    Skype FAQs

    Below are some frequently asked questions for Skype.

    Q. What type of pricing plans does Skype offer?

    Skype offers the following pricing plans:

    Starting from: €3.49/month

    Pricing model: Free, Subscription

    Free Trial: Not Available

    Using Skype to call anyone else on Skype is free, while calls to both traditional landline telephones and mobile phones can be made for a fee. Premium account with additional features costs from €3.49 per month (€4.01 incl. VAT).

    Q. What are the main features of Skype?

    Skype offers the following features:

    • 1:1 video calls
    • Caller ID
    • Calls to mobiles & landlines
    • Chat
    • Communication management
    • Contact me button
    • Contact sharing
    • File sharing & transfer
    • File sharing & transfer
    • Forward calls
    • Group screen sharing
    • Group video calls & conferencing
    • Instant messaging
    • Mojis & emoticons
    • Monitoring
    • Multi-channel communication
    • Receiving
    • Screen sharing
    • Send texts (SMS)
    • Share button
    • Skype Connect
    • Skype Manager
    • Skype WiFi
    • Skype for Outlook.com
    • Skype number
    • Skype to Facebook
    • Skype to Skype calls
    • Skype to go
    • Skype translator
    • Video and voice calls
    • Video conferencing
    • Video messaging
    • Voice messages

    Q. Who are the typical users of Skype?

    Skype has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Skype support?

    Skype supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

    Q. What type of pricing plans does Skype offer?

    Skype has the following pricing plans:

    Free, Subscription

    Q. Does Skype support mobile devices?

    Skype supports the following devices:

    Android, iPhone

    Q. What other apps does Skype integrate with?

    Skype integrates with the following applications:

    1CRM, BigContacts, Bitium, Cayzu, Grasshopper, Mendix, Moxie Concierge, OnePageCRM, Wimi, WorkXpress

    Q. What level of support does Skype offer?

    Skype offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support