UltiPro Overview

What is UltiPro?

Ultimate Software’s UltiPro® cloud solutions for HR, payroll, and talent are inherently designed to improve the employee experience. Powered by Xander®, Ultimate’s portfolio of “People First” artificial intelligence technologies, UltiPro helps organizations develop highly productive and satisfied workforces. With UltiPro’s personalized recruiting and convenient onboarding capabilities, companies can make positive first impressions and establish long-term relationships. UltiPro makes it easy for HR to actively manage employee files—anytime, anywhere. Employees can access their personal, pay, and benefits information directly from UltiPro, and administrators can rapidly calculate and process accurate payroll. A flexible, configurable solution, UltiPro has workforce management tools to serve businesses of all sizes, and intuitive features and tools for ongoing compensation, performance, and succession management—from predicting top performers to building better leaders. UltiPro also offers a modern approach to learning that fosters career development, and organizations can use UltiPro’s advanced survey solutions to measure how employees truly feel about work. Plus, employees can get personalized, on-demand support for HR-related requests. Most importantly, UltiPro is supported by powerful business intelligence across its solutions to help drive smarter, people-focused results.

Ultimate is committed to putting people first, always. This core principle drives its award-winning culture, products, and services—delivering a customer experience that’s personalized, proactive, and goes beyond software support. Founded in 1990 and based in Weston, Florida, Ultimate has ranked in the top 25 on Fortune’s 100 Best Companies to Work For since 2012. The company serves thousands of customers in diverse industries managing millions of people worldwide.

UltiPro Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Ultimate Software for pricing.


UltiPro Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Danish, English, French, German, Italian and 3 others, Portuguese, Spanish, Swedish

Media

UltiPro Dashboard
UltiPro Business Intelligence
UltiPro Recruiting
UltiPro Payroll Gateway
UltiPro Mobile App
UltiPro Talent Dashboard
UltiPro Dashboard
UltiPro video UltiPro video UltiPro screenshot: UltiPro Dashboard UltiPro screenshot: UltiPro Business Intelligence UltiPro screenshot: UltiPro Recruiting UltiPro screenshot: UltiPro Payroll Gateway UltiPro screenshot: UltiPro Mobile App UltiPro screenshot: UltiPro Talent Dashboard UltiPro screenshot: UltiPro Dashboard

UltiPro Reviews

UltiPro Reviews

Overall rating
4.1
/
5
Excellent
388

Very good
375

Average
113

Poor
28

Terrible
25

Value for Money
4
Features
4
Ease of Use
4
Customer Support
3.8
82% recommended this app
Ashley R.

What's not to love here?

I've been using UltiPro for nearly 8 years now and the service is amazing. I love the people and the tenure is long at this company. I like working with the same folks sometimes as we develop a friendship. They are open to feedback and are responsive and I really like how they take their time to help you understand your request is being met.


Emily B.

Great HR Software from a Forward Thinking Company

We have realized some streamlined payroll business practices, and within Onboarding as well. The overall experience with this software and company have been very good, with some room for improvement. But there is no business out there without room for improvement :).


Brian B.

If you are considering transitioning to UltiPro, be extremely cautious.


Erin E.

Reliable but missing some of the basics


Megan S.

If you need a new HRIS system, UltiPro should be on your list!

We have been really happy with our experience with UltiPro. We are going on 3 years now and still are improving our processes as they continue to upgrade and make good improvements to their software. We appreciate working with our salesman, [SENSITIVE CONTENT HIDDEN] still even though he doesn't need to be part of the team he still stays in contact! The system is easy to use for all levels at the company and are pleased with the products they offer.


Ashley R.
Industry: Health, Wellness & Fitness
Company size: 501-1,000 Employees

What's not to love here?

Used Daily for 2+ years
Reviewed on 2/21/2020
Review Source: Capterra

I've been using UltiPro for nearly 8 years now and the service is amazing. I love the people and the tenure is long at this company. I like working with the same folks sometimes as we develop a friendship. They are open to feedback and are responsive and I really like how they take their time to help you understand your request is being met.

Pros

I like the ease of use of the tool. It's user friendly and there's so much you can do in the software. UltiPro is always finding new ways of making their tool better and I love that part.

Cons

What do I like least about this is that there's not an assigned payroll specialist to a company.. Even if the option is to pay extra per year to have one. If we have a payroll person who needs help or they resign and we are left payroll person-less, it would be nice to have a designated person to assist... Only other thing I didn't like the most is that the Performance Management module isn't as customizable as I'd like... would love the option to make all items editable and the option to remove/hide certain drop downs, etc..

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Emily B.
Industry: Financial Services
Company size: 201-500 Employees

Great HR Software from a Forward Thinking Company

Used Daily for 2+ years
Reviewed on 8/19/2020
Review Source: Capterra

We have realized some streamlined payroll business practices, and within Onboarding as well. The overall experience with this software and company have been very good, with some room for improvement. But there is no business out there without room for improvement :).

Pros

The level of customization and the ability to create our own fields is highly valued. This is also an easy system to train new Admins on, and has a crisp and clean appearance.

Cons

There are some improvements needed within UltiPro, especially in Time Management. There are things that we would like improved, but the nice thing about Ultimate Software is you can submit an Idea for an improvement and vote on other ideas. Ultimate takes these Ideas seriously, and rolls out improvements quarterly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Brian B.
Industry: Retail
Company size: 201-500 Employees

If you are considering transitioning to UltiPro, be extremely cautious.

Used Daily for 1-5 months
Reviewed on 12/10/2018
Review Source: SoftwareAdvice

Pros

Please ignore the "Pros" and "Cons" headers. This review was written as a whole. My company transferred from PayChex to UltiPro in mid-2018. To be fair to UltiPro, the undersigned was not present for any kind of sales pitch, and is not familiar with any of the promises that were made by the UltiPro reps to our company executives. The decision to make the transition was executed without the knowledge or input of the undersigned, who handles approximately 220 employees in a fast-paced, 24-hours-a-day, 7-days-a-week, high-turnover retail operation. Most of our employees are hourly entry-level retail staff.

The transition was extremely painful, and we received very poor support from the UltiPro transition team, all the while trying to run the regular, already-demanding day-to-day business of our 24/7 organization. Their “support” consisted of providing us with a number of empty spreadsheets, and expecting us to extract an excruciating amount of employee data from PayChex and enter it into their spreadsheet in their alien format.

Again, the undersigned was not present for any sales pitch. I would strongly advise any company considering a transition of this kind to insist that UltiPro shoulder the burden of the transition i.e. give them full and complete access to any information retained by your previous payroll/HR provider, and insist that they and their team transfer the data. Confidentiality of information, while always a concern, should not be an issue – UltiPro is going to have the same information retained by your current payroll provider regardless of who transfers the data.

Even in a perfect world, where UltiPro shouldered the burden as described above, some additional work is bound to fall upon your shoulders. In my case, a perfect example was the implementation of a more automated paid-time-off (PTO) accrual system and accompanying PTO request/tracking system. Our company had always done this manually, meaning that the undersigned would have to calculate each qualifying employee’s vacation and/or sick leave time and submit it to UltiPro.

Calculation and submission of this information to UltiPro through their spreadsheet was a considerable but gladly-accepted chore, given the expected benefit of an automated PTO system. A spreadsheet was completed and submitted to UltiPro for implementation into their system. Several months later, while preparing to go “live”, UltiPro informed the undersigned that they would need updated PTO totals. I always love to spend hour upon hour repeating tedious, mind-numbing work. But we’re not done yet:

After going live & receiving numerous calls from frustrated employees complaining that they were receiving errors whenever they attempted to request vacation time, the undersigned discovered that most of the PTO balances submitted to the UltiPro transition team in the spreadsheets had not accurately transferred into the UltiPro “TIME” module. Almost all of my employees had a balance of zero. The UltiPro transition team’s assurance that they would manually compare the spreadsheet with the balances and make the appropriate corrections went unfulfilled, whether due to technical or human error, and one of the undersigned’s co-workers was tasked with checking each of the balances one-by-one.

Cons

Another major disappointment with UltiPro is the number of different modules. There is the UltiPro CORE module. There is the UltiPro TIME module. There is the UltiPro TIME OFF AND ALLOWANCE module. There is the UltiPro BUSINESS INTELLIGENCE Module. There is the UltiPro CUSTOMER SUCCESS PORTAL, which not only requires a separate login and password, but UltiPro recommends you use the Internet Explorer browser when utilizing it, while recommending the Google Chrome browser for the others. The separate modules leave plenty to be desired in the transfer of information between them i.e. a change to any one piece of employee data may be require multiple entries – one for each module. Multiple modules also mean multiple different departments you may need to contact if you have an urgent issue you need resolved. If you are hoping (as I was) that UltiPro would mean only one phone number or one representative that could handle any of your customer service issues, forget it.

Another major disappointment: with the transition from PayChex to UltiPro, we went from having a payroll processing deadline of 4pm for next-day delivery to a payroll processing deadline of 12pm for second-day delivery of hard-copy paychecks. To be fair, every time the undersigned has failed to meet this infeasible deadline (to wit: every single payroll), UltiPro has been able to get the checks to us on the 2nd day following completion. But if a holiday falls between completion of your payroll and your company payday, your employees will not see their hard-copy paychecks until the 3rd day following completion.

Another: their inability to customize the interface for our company’s needs vs. the needs of all their other clients. Example: while entering newly-hired employee data into their system, there are (as would be reasonably expected) a multitude of data fields to complete: i.e. name, SSN, address, hourly rate, etc. etc. One of the necessary fields UltiPro requires for every employee is TIME ZONE. Our company only operates in the U.S. central time zone. Can the system be set up so that this field automatically defaults to U.S. Central Standard Time? Nope. Why not? Because other UltiPro clients operate in other time zones, or in multiple time zones. Repeat this “because our other clients…” answer for a substantial number of other required data fields. It’s simply more chances for things to be entered incorrectly; more invitations for other complications and issues.

Another: as issues, difficulties or complications arise, UltiPro expects you reduce the problem you are having to writing for entry into their separate CUSTOMER SUCCESS PORTAL, where you receive a claim number, and hopefully a response of some kind within 24 hours. Describing an issue in writing is often challenging & time-consuming, depending upon the complexity of the issue, even for someone with exceptional writing skills. If you’re lucky, your problem might have an easy solution. If not, you might engage in a friendly little game of phone tag over the course of the next few days. I’m sure UltiPro loves this complaint system, as it most likely serves to discourage complaints or service requests from being made at all. To be fair, there is an UltiPro Rapid Response phone number, but they ask that you use this line only for urgent matters affecting a payroll with a payday within 72 hours of your call.

I have yet to experience the standard end-of-year duties and chores with our new UltiPro system. I’m sure it will be an absolute delight, all things considered. I’m afraid. Very afraid. Please keep me in your thoughts and prayers, and if you are considering making this transition, BE EXTREMELY CAREFUL.

Response from Micole

Hi Brian,

Thank you for taking the time to leave us with feedback. We’re really sorry to hear about your experience with us. It seems like there are many things to address, and I would love to assist in improving your experience. If you're interested in working with me on this, please email me at [email protected] I hope you have a wonderful day and look forward to hearing from you soon.

Sincerely,
Micole Garatti, Ultimate Software

Rating breakdown

Ease of Use

Erin E.
Industry: Law Practice
Company size: 201-500 Employees

Reliable but missing some of the basics

Used Daily for 2+ years
Reviewed on 8/19/2020
Review Source: Capterra

Pros

The up-time is great. Wish we had more active notification when things are down. Notifications go out a few hours after they start and usually after I've called in and been told it's a known issue.

Cons

Some ease of use items don't exist or we've been waiting a few years since they were suggested in the share ideas portal. As a couple of examples:
-A basic copy of open enrollment or life event set up was suggested at least 3 years ago. It was added to benefits prime, but not regular benefits. That's a basic feature that all of your competitors offer.
-The ability to change an email address for a new employee in onboarding has been request for multiple years as well. It still hasn't been delivered.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Megan S.
Industry: Medical Devices
Company size: 201-500 Employees

If you need a new HRIS system, UltiPro should be on your list!

Used Daily for 2+ years
Reviewed on 5/26/2020
Review Source: Capterra

We have been really happy with our experience with UltiPro. We are going on 3 years now and still are improving our processes as they continue to upgrade and make good improvements to their software. We appreciate working with our salesman, [SENSITIVE CONTENT HIDDEN] still even though he doesn't need to be part of the team he still stays in contact! The system is easy to use for all levels at the company and are pleased with the products they offer.

Pros

There are a few good things I like about UltiPro. I like their reporting system and having a wide-range of reports available by a click and no need to recreate a new report. They also offer reports you never thought you would use, but after using it is a great tool and resource to have! The online customer success portal is a nice feature to help you find the answer you are looking for, but also having an option to create a case and have a representative look into your question and contact you via phone or email to resolve.

The app is getting better and better and our employees utilize the app the most to have their information at their fingertips.

It is difficult to break something in the software, but they offer a "sandbox" where you can test out the system or different products to test it out. They also offer a lot of workflow processes to where you set up the approvals for each item or activity that is changed on an employee profile or can set it up with no approvals and changes automatically.

Cons

We are not big fans of the Learning Management Module they offer with their system. It is a 3rd party site and doesn't incorporate well with the Core side of the system. However it does work and is an option to stay within the UltiPro system. Just takes a little adjustment to get used to and work with other parties to import content.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8/10
Based on 929 user ratings
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UltiPro Pricing

UltiPro Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Ultimate Software for pricing.

Contact Ultimate Software for pricing.

Value for Money
4/5
Based on 929 user ratings
Compare value for money rating with alternatives
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UltiPro Features

UltiPro Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customizable Branding
Customizable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4/5
Based on 929 user ratings
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Categories

Additional information for UltiPro

Additional information for UltiPro

Key features of UltiPro

  • Benefits Administration, Open Enrollment and Life Events
  • Business/Employee Portal
  • Career Development
  • Compensation Management
  • Global HCM
  • Managed Services
  • Onboarding
  • Payment Services
  • Payroll Administration, Tax Management and Compliance
  • Performance Management
  • Position Management
  • Recruiting
  • Reporting, Workforce Analytics & BI tools
  • Succession Management
  • System Administration
  • Talent Management
  • Time Management
  • Time, Attendance, and Scheduling
  • UltiPro TouchBase

Benefits

  • Human Resources: UltiPro delivers all the strategic HR functionality you need in one global system of record. Track all human capital management information about your employees, including personal information, employment history, benefits information, performance history and more.

  • Payroll Administration, Tax Management and Compliance: UltiPro handles even the most complex payroll computations and requirements for employees in the U.S. and Canada in just a few simple steps.

  • Benefits Administration, Open Enrollment and Life Events: UltiPro provides an intuitive benefits enrollment experience for employees that guides them to make well-informed benefits choices for themselves and their families.

  • Talent Management: UltiPro’s talent solutions can help you engage and develop your workforce for today and tomorrow with easy to use human capital management, performance management and succession management tools for the person-centered lifecycle™.

  • Reporting, Workforce Analytics, and Business Intelligence Tools: Gain complete visibility and insight into your workforce with UltiPro’s comprehensive reporting and business intelligence tools. UltiPro lets you pull data across all areas of your people management to capture key metrics in an instant.

  • Business/Employee Portal: A central gateway to business activities, the UltiPro portal keeps everyone in your organization connected and empowers your workforce to operate at peak efficiency.

  • Time, Attendance, and Scheduling: UltiPro Time and Attendance is a highly flexible solution designed to meet unique time and labor requirements across all industries and across all levels of an organization, providing people with quick, simple, and accurate time entry. This solution is best suited for a large enterprise organization.

  • UltiPro TouchBase: UltiPro TouchBase is an easy-to-use, tablet-based timeclock, labor data collection platform, and employee self-service device. In addition to being the point-of-time entry, UltiPro TouchBase also provides your hourly employees with kiosk-based access to critical HR and payroll information from a touchscreen device—helping to further simplify their work experience.

  • Time Management: UltiPro Time Management automates and simplifies time tracking. Support all levels of your organization to complete time entry with ease and efficiency, seamlessly integrate with employee and pay information, and receive automatic compliance and labor law updates. This solution is best suited for a mid-market organization.

  • Recruiting: UltiPro Recruiting can help you expand your recruiting processes by supporting candidate engagement and relationships as well as attracting, hiring, and developing the best talent for your business.

  • Onboarding: UltiPro Onboarding helps your new employees connect to your company in a way that’s personal and impactful enabling you to build successful relationships, increase engagement, and improve performance for your business.

  • Performance Management: UltiPro Performance Management is a highly configurable solution that lets you assess performance and gather feedback on an ongoing basis to get the best results out of your employees.

  • Succession Management: UltiPro Succession Management can help you create a proactive, executable plan for professional growth and career advancement for all employees.

  • Global HCM: UltiPro enables multinational organizations to engage employees locally, ensure targeted compliance, achieve one view of their global workforce, and deliver a consistent and culturally relevant experience for all employees, regardless of location.

  • Payment Services: You can ensure your time and resources are spent on best supporting your people with UltiPro Payment Services handling your tax filing and other pay-related services.

  • UltiPro FAQs

    UltiPro FAQs

    Below are some frequently asked questions for UltiPro.

    Q. What type of pricing plans does UltiPro offer?

    UltiPro offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact Ultimate Software for pricing.

    Q. What are the main features of UltiPro?

    UltiPro offers the following features:

    • Benefits Administration, Open Enrollment and Life Events
    • Business/Employee Portal
    • Career Development
    • Compensation Management
    • Global HCM
    • Managed Services
    • Onboarding
    • Payment Services
    • Payroll Administration, Tax Management and Compliance
    • Performance Management
    • Position Management
    • Recruiting
    • Reporting, Workforce Analytics & BI tools
    • Succession Management
    • System Administration
    • Talent Management
    • Time Management
    • Time, Attendance, and Scheduling
    • UltiPro TouchBase

    Q. Who are the typical users of UltiPro?

    UltiPro has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does UltiPro support?

    UltiPro supports the following languages:

    Danish, English, French, German, Italian, Portuguese, Spanish, Swedish

    Q. What type of pricing plans does UltiPro offer?

    UltiPro has the following pricing plans:

    Subscription

    Q. Does UltiPro support mobile devices?

    UltiPro supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does UltiPro integrate with?

    UltiPro integrates with the following applications:

    Absorb LMS, Beekeeper, Bitium, Boomi, GyrusAim, OneLogin, Structural, Veritable Screening, Wisetail LMS, Workpop

    Q. What level of support does UltiPro offer?

    UltiPro offers the following support options:

    Online Support, Phone Support, Video Tutorials, FAQs, Knowledge Base