UKG Pro Overview
What is UKG Pro?
UKG Pro cloud solutions for HR, payroll, and talent are inherently designed to improve the employee experience. Powered by Xander®, UKG’s portfolio of “People First” artificial intelligence technologies, UKG Pro helps organizations develop highly productive and satisfied workforces. With UKG Pro's personalized recruiting and convenient onboarding capabilities, companies can make positive first impressions and establish long-term relationships. UKG Pro makes it easy for HR to actively manage employee files—anytime, anywhere. Employees can access their personal, pay, and benefits information directly from UKG Pro, and administrators can rapidly calculate and process accurate payroll. A flexible, configurable solution, UKG Pro has workforce management tools to serve businesses of all sizes, and intuitive features and tools for ongoing compensation, performance, and succession management—from predicting top performers to building better leaders. UKG Pro also offers a modern approach to learning that fosters career development, and organizations can use UKG Pro’s advanced survey solutions to measure how employees truly feel about work. Plus, employees can get personalized, on-demand support for HR-related requests. Most importantly, UKG Pro is supported by powerful business intelligence across its solutions to help drive smarter, people-focused results.
Ultimate is committed to putting people first, always. This core principle drives its award-winning culture, products, and services—delivering a customer experience that’s personalized, proactive, and goes beyond software support. Founded in 1990 and based in Weston, Florida, Ultimate has ranked in the top 25 on Fortune’s 100 Best Companies to Work For since 2012. The company serves thousands of customers in diverse industries managing millions of people worldwide.
UKG Pro Overview
Pricing
Pricing options
Contact UKG for pricing.
UKG Pro Features
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UKG Pro Reviews
UKG Pro Reviews
What's not to love here?
I've been using UltiPro for nearly 8 years now and the service is amazing. I love the people and the tenure is long at this company. I like working with the same folks sometimes as we develop a friendship. They are open to feedback and are responsive and I really like how they take their time to help you understand your request is being met.
Great HR Software from a Forward Thinking Company
We have realized some streamlined payroll business practices, and within Onboarding as well. The overall experience with this software and company have been very good, with some room for improvement. But there is no business out there without room for improvement :).
Daily User in Supervisory position
I have relied on this software to help me manage payroll hours, track attendance and benefits without a single issue in the 2+ years I have been using it. It is truly worth the investment for any firm of any size.
Terrible product
Poor experience. Implementation team isn’t great or knowledgeable about the proxy or HR processes, which means they can’t effectively help you get the most out of the tool. Once launched, you’ll encounter many issues and glitches and the service team provides slow responses and doesn’t always resolve things. Beyond that, the system is clunky to use and will likely slow down your HR processes and make it difficult to extra meaningful data from the system because reporting is not robust. Overall, very poor experience.
UltiPro Review
UltiPro is used by our entire company. People can view payroll information enroll in health benefits during open enrollment. As a member of the HR team, I use it for employment verification, salary analyis, and much more. The system helps me do my job and become a more efficient HR member.
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What's not to love here?
Pros
I like the ease of use of the tool. It's user friendly and there's so much you can do in the software. UltiPro is always finding new ways of making their tool better and I love that part.
Cons
What do I like least about this is that there's not an assigned payroll specialist to a company.. Even if the option is to pay extra per year to have one. If we have a payroll person who needs help or they resign and we are left payroll person-less, it would be nice to have a designated person to assist... Only other thing I didn't like the most is that the Performance Management module isn't as customizable as I'd like... would love the option to make all items editable and the option to remove/hide certain drop downs, etc..
Great HR Software from a Forward Thinking Company
We have realized some streamlined payroll business practices, and within Onboarding as well. The overall experience with this software and company have been very good, with some room for improvement. But there is no business out there without room for improvement :).
Pros
The level of customization and the ability to create our own fields is highly valued. This is also an easy system to train new Admins on, and has a crisp and clean appearance.
Cons
There are some improvements needed within UltiPro, especially in Time Management. There are things that we would like improved, but the nice thing about Ultimate Software is you can submit an Idea for an improvement and vote on other ideas. Ultimate takes these Ideas seriously, and rolls out improvements quarterly.
Daily User in Supervisory position
I have relied on this software to help me manage payroll hours, track attendance and benefits without a single issue in the 2+ years I have been using it. It is truly worth the investment for any firm of any size.
Pros
This is quite a time-saver for management in that there are so many features for helping maintain payroll and attendance functions. It is one of the most reliable systems I have ever used.
Cons
There is some lag time between when a new associate is hired and when they are enrolled which I think is not software related, mostly our HR department's issue. Other than that, no other complaints.
Terrible product
Poor experience. Implementation team isn’t great or knowledgeable about the proxy or HR processes, which means they can’t effectively help you get the most out of the tool. Once launched, you’ll encounter many issues and glitches and the service team provides slow responses and doesn’t always resolve things. Beyond that, the system is clunky to use and will likely slow down your HR processes and make it difficult to extra meaningful data from the system because reporting is not robust. Overall, very poor experience.
Pros
If you have limited budget and not many online processes in HR, on the surface, Ultimate may have a number of features that will help you transition from paper processes to online. There are many simple features for recruiting, payroll, core hr, training and more.
Cons
Seems to grow by bolt-on and acquisition, which means data sharing between modules isn’t seamless and features and functionality aren’t well built out. For example, the recruitment module is clunky and difficult to use - very outdated compared to other applicant tracking systems on the market. You would be better off using an external applicant tracking system that had better functionality, than to use Ultimate. Same thing for time and attendance - the user functionality and interface isn’t at all intuitive or friendly. That product looks and feels like it was built 20 years ago. Go with something else and don’t pay to use Ultimate, as it will slow things done for hiring managers, employees and HR. These types of problems are pervasive with the tool and, as a result, it may make sense to only use Ultimate for simple payroll processing and very basic core HR. Anything more and you’ll be overpaying for outdated software.
Response from Ultimate Software
Hi Nicole, thank you for your feedback. We're really sorry to hear you are having a less-than-stellar experience with us. We appreciate you taking the time to provide feedback and I have shared your comments with the team to help us improve. We hope you have a wonderful day.
UltiPro Review
UltiPro is used by our entire company. People can view payroll information enroll in health benefits during open enrollment. As a member of the HR team, I use it for employment verification, salary analyis, and much more. The system helps me do my job and become a more efficient HR member.
Pros
The system is user-friendly and easy to navigate. We can also add additional features if we choose to. Great customer service and support.
Cons
I wasn't a big fan of the performance management module. The employee's had some confusion around the process. We only used it once so maybe the second time will be better.
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UKG Pro Pricing
UKG Pro Pricing
Contact UKG for pricing.
Contact UKG for pricing.
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UKG Pro Features
UKG Pro Features
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Categories
Categories
Additional information for UKG Pro
Additional information for UKG Pro
Key features of UKG Pro
- Benefits Administration, Open Enrollment and Life Events
- Business/Employee Portal
- Career Development
- Compensation Management
- Global HCM
- Managed Services
- Onboarding
- Payment Services
- Payroll Administration, Tax Management and Compliance
- Performance Management
- Position Management
- Recruiting
- Reporting, Workforce Analytics & BI tools
- Succession Management
- System Administration
- Talent Management
- Time Management
- Time, Attendance, and Scheduling
- UltiPro TouchBase
Benefits
UKG Pro FAQs
UKG Pro FAQs
Below are some frequently asked questions for UKG Pro.
Q. What type of pricing plans does UKG Pro offer?
UKG Pro offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
Contact UKG for pricing.
Q. What are the main features of UKG Pro?
UKG Pro offers the following features:
- Benefits Administration, Open Enrollment and Life Events
- Business/Employee Portal
- Career Development
- Compensation Management
- Global HCM
- Managed Services
- Onboarding
- Payment Services
- Payroll Administration, Tax Management and Compliance
- Performance Management
- Position Management
- Recruiting
- Reporting, Workforce Analytics & BI tools
- Succession Management
- System Administration
- Talent Management
- Time Management
- Time, Attendance, and Scheduling
- UltiPro TouchBase
Q. Who are the typical users of UKG Pro?
UKG Pro has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does UKG Pro support?
UKG Pro supports the following languages:
Danish, English, French, German, Italian, Portuguese, Spanish, Swedish
Q. Does UKG Pro support mobile devices?
UKG Pro supports the following devices:
Android, iPhone, iPad
Q. What other apps does UKG Pro integrate with?
UKG Pro integrates with the following applications:
Absorb LMS, Beekeeper, Bitium, Boomi, GyrusAim, OneLogin, Structural, Veritable Screening, Wisetail LMS, Workpop
Q. What level of support does UKG Pro offer?
UKG Pro offers the following support options:
Online Support, Phone Support, Video Tutorials, FAQs, Knowledge Base
I've been using UltiPro for nearly 8 years now and the service is amazing. I love the people and the tenure is long at this company. I like working with the same folks sometimes as we develop a friendship. They are open to feedback and are responsive and I really like how they take their time to help you understand your request is being met.