Connect Employees, Collaborate, and Share Knowledge
(4 reviews)Concierge, Moxie's secure enterprise social software, connects employees, customers and trusted partners to share knowledge and accelerate innovation in the workplace.
Pros
In my company we use this application as an email portal for support mailbox and also to communicate with customers via chat. and I must emphasize that none of the options seem good to me. As I mentioned in my title Bad, obsolete and very old since it has not been modernized. The mail option is very slow and does not simplify processes or fields.
The chat option is very bad and slow. Additional if you are working with dual customers the chat option use the same text box, so you confuse the client and send the wrong information many times.
Cons
The application has a lot to change to be good. Maybe in its time it was functional but now I do not consider it. This application is being replaced by another one with better options
Pros
In moxie you can used for email and chat with clients. Its very fast.
Cons
I dont like when you need search any email/chat because have much steps.
when I worked with this tool , i liked that I could get old information because this tool allow me to change the date.
Pros
Moxie give you the option of attend customers and send emails of follow up in the same tools.
the audit with moxie is better than other tools.
moxie allows to check information of specific date.
Cons
sometimes moxie freeze and you should close the application to solve the issue.
his appearance is not the friendliest
For two weeks, starting on Cyber Monday Moxie has not been working. Support is a waste of time and I have repeatedly escalated. They are non-communicative. They have asked for logs several times as a stalling tactic.
This email system cannot send emails.
$3 per user/month base price
Below are some frequently asked questions for Moxie Concierge.
Moxie Concierge offers the following pricing plans:
Starting from: $3.00/month
Pricing model: Free, Subscription
Free Trial: Not Available
$3 per user/month base price
Moxie Concierge offers the following features:
Moxie Concierge has the following typical customers:
Mid Size Business, Non Profit, Small Business
Moxie Concierge supports the following languages:
English
Moxie Concierge has the following pricing plans:
Free, Subscription
We do not have any information about what devices Moxie Concierge supports
Moxie Concierge integrates with the following applications:
Salesforce Service Cloud, SharePoint, Skype
Moxie Concierge offers the following support options:
Knowledge Base, Online Support, Phone Support, Video Tutorials
Too bad