Hotelogix
About Hotelogix
Hotelogix is the most intuitive and robust system used by hotels, resorts, serviced apartments, hostels, camps, BnBs, lodges, inns and even hotel chains. With adaptable features, small and mid-sized properties can get unsurpassed business advantage at minimal set up and running costs.
As a complete hotel management solution, Hotelogix encompasses the full spectrum of applications every hotelier needs to streamline internal operations, promote their business, and encourage increased sales and profits. Designed using the latest web-based technologies, the system's friendly, graphical user interface simplifies and streamlines common everyday tasks. It's also extremely user-friendly, so hotel staff can be up and running quickly with little or no downtime. The system can be integrated with all major credit card payment gateways, as well as other 3rd party integrations for Accounting, EPABX, Kitchen Order Ticket, and more.
Here is what one of our customers had to say -
"After a long, relentless search, Hotelogix kept coming up as number 1 on lists of programs that would fit our needs, and we saw that there is a free trial period, so needless to say we gave it a try. We were blown away by all the capabilities of the program. So much so that we did not finish our trial period, we bought the program on the second day. It fits the way hotels in Greece are run so perfectly that we did not hesitate to purchase.
Our bookings have literally doubled since we started using Hotelogix because our allotment is now always open for our Online Travel Agents and our guests always find a room for the dates they are looking for.
We would recommend Hotelogix to anyone in the hotel business - small or large hotels. It will give you peace of mind, allow you to manage your hotel in ways you never thought possible, and most importantly, it will make your lives a lot easier. "
- Ms. Gina Mantzioris, Manager, Hotel Vanessa, Greece
Key benefits of Hotelogix
• Integrates all operations of the hotel on one single dashboard.
• Offers anytime, anywhere access.
• Can be used on multiple devices - computer, laptop, tablet or smartphone.
• Connects your hotel to OTAs like Booking.com, Expedia, Orbitz, Agoda and more.
• Helps you manage bookings from all the channels, centrally.
• Updates real-time room availability across all channels.
• Eliminates double bookings and increases your room sales.
• Data resides on high security servers, eliminating the chance of data theft
• Advanced SSL encryption provided for sensitive data
• Audit Trail to monitor data access
• Real-time data backup to eliminate any data loss
Images
Not sure about Hotelogix?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Clock PMS
Canto
GuestTracker
Roomsy
Reviews
Already have Hotelogix?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Hx- an awesome product
Reviewed on 2019-02-22
Great and Whole some product, especially after using old Client-server products
Great and Whole some product, especially after using old Client-server products
Pros
Its features and user friendliness, also the intuitive nature of the application, making it easy to work with
Cons
Chat Support a little cumbersome and the report options are exhaustive
Response from Hotelogix
Thank you for your feedback, Ajoy. Congrats on making the switch from a server-based software to cloud. We are glad that you find Hotelogix PMS user-friendly and intuitive. At Hotelogix, we are always looking for ways to create a delightful customer experience for our 1500+ customers.
- Industry: Outsourcing/Offshoring
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
It's features are comparable to any desktop PMS and better than all the cloud-based PMS I have...
Reviewed on 2017-07-28
We are able to better report our daily revenues, better track an accurate average daily rate. We...
We are able to better report our daily revenues, better track an accurate average daily rate. We find the night audit function to be very useful to promote security of the data for passed reservations and revenue reporting. The Housekeeping module really helps with cleaning of the room on time and the POS is very helpful for guests incidentals and room charges.
Pros
In terms of functionality, ease of use, reporting, reservations management, Hotelogix's Property Management System cloud-based system is comparable to many non-cloud based (desktop) PMS such as RDPWin, Opera Lite, etc., and I have used most of the big desktop system and many cloud-based systems. I love the following features of Hotelogix's PMS.
- Front Desk Check-in and Check-out process is easy to use
- Able to do Split Reservations with ease
- Group Reservation and Management of Group Blocks
- Admin console is user-friendly and able to set-up or change rates with ease
- Creating special packages, promos and group codes is easy
- Corporate partners, travel agents can login to their accounts to track bookings, commission or invoice outstanding.
- Accounts Integration and Posting to City Ledger for Corporate bookings
- TripAdvisor Review Integration for clients
- Housekeeping Management of Rooms with ease
- Restaurant Point of Sale Module is superb
- Booking Engine easy to set-up and user-friendly
- Channel Manager Integration is quite easy to work with
- Revenue Report for Daily, Weekly or Monthly use. Helps with Revenue Management for hotel
- Export/Import Feature to Excel, CSV or PDF
- City Ledger Accounts integrate well with Xero account system and QuickBook imports
- Technical support team is always available to assist, even though we are worlds apart and in very different time zones (11 hours apart)
Cons
No primary cons for me, except that the graphics of the Booking Engine could be improved and larger to fit screen for ease of viewing.
Response from Hotelogix
Hi Mario,
Thanks for taking the time to share your experience! It¿s great to know how Hotelogix has helped you to have a better control over your property. We appreciate your valuable suggestion, and this will be passed on to the team concerned.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Worst purchase of my life!
Reviewed on 2017-03-21
During the transition from one reservation software we were using to Hotelogix, they changed the...
During the transition from one reservation software we were using to Hotelogix, they changed the channel manager over before it was ready to be online and usable. We had to use both Hotelogix software and the previous software we had been using for about 3 weeks- transferring reservations back and forth so we could take payments and keep all of the reservations straight. They didn't get our payment processing set up for weeks after going live with their software. We had reservations coming into Hotelogix from Booking.com, Expedia and etc but couldn't process the credit card payments! I wouldn't recommend this software to my worst enemy! Also- they gave us a discount to pay a year in advance. Then they took about two months to get the software working for us. Then when I wasn't happy with it, they refused to refund ANY of my money! STAY AWAY from Hotelogix!!
Pros
It looks good when they demo it quickly but beware. I can say it was easy to set up pricing, open and close rooms, tings like that but the good pales in comparison to the overall bad experience.
Cons
It's not user friendly. There are way too many steps required to do even the most basic of operations. The support is horrible in that you can only email them and hope for a response. There is no number to call to get help if you are in the middle of checking a guest in and something goes wrong or you just have a question.
Response from Hotelogix
We have already addressed your concerns, as listed below,
Transition to New Channel Manager:
We had planned the transition and all existing reservations were uploaded. However, as with any system, the reservations that flow in during the transition time had to be manually uploaded. All new reservations from Channel Manager started flowing in to the PMS once the transition was completed.
Payment Gateway:
The payment gateway vendor from your end was unable to furnish required information for the integration. Eventually, when you switched to another Payment Gateway vendor, there was an issue with their sign-up which delayed the process further. Once the right version was signed-up, the integration was completed quickly.
Credit Card Issues:
Recording the Credit Card information within the PMS is against the PCI Compliance and industry accepted best practices. We offered an alternative solution that many of our clients use (Locator Emails) but this wasn’t taken up.
Support:
We have a dedicated account manager for all our clients to help resolve any issues on priority especially during onboarding. We also have a 24x7 live chat support for our clients, apart from the regular Email support. We have over 1000 clients in 100 countries that are using the system effectively. As with every system, there is a certain way of working to ensure the system integrity and best practices are followed and these can’t be changed upon individual client requests. We pride ourselves in the value that our product brings to the table and offer an unrestricted free trial for 15 days so the user can try the system in depth. Please note that you decided to go with discounted pricing for a yearly contract and such discounted yearly contracts are not refundable.
We are more than willing to discuss and resolve any open issues with our current or past clients. Also, we always appreciate feedback, whether positive or negative since it provides us with the opportunity to learn and grow as an organization.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Smart desition
Reviewed on 2019-07-18
It has been great expirience and keep adding more features to it. Keeps improving.
It has been great expirience and keep adding more features to it. Keeps improving.
Pros
We were looking for a software that would allow us miltiply user, live reports and that be accesable every and we found one that does more than that. One of the biggest plus that has is the support team always available to assist you in reaching you goals. This is one very important tools every business need to have to increase sales and make the operations more efficient.
Cons
Technical support
Generals reports
Easy to use
Alternatives Considered
TeamViewer RemoteReasons for Choosing Hotelogix
EasierSwitched From
CantoReasons for Switching to Hotelogix
Has more feature and was easy to useResponse from Hotelogix
Hi Milka!
Thanks a lot for your review and yes, we promise to keep adding better and more features so hoteliers like you can have the best experience possible, on our platform. Thanks for choosing Hotelogix!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Good Value
Reviewed on 2021-12-10
Not having any PMS to compare to this, I will say that they are pretty great if you have the...
Not having any PMS to compare to this, I will say that they are pretty great if you have the patience. It's like going to COSTCO, don't go if you are in a hurry or hungry. 2 years in, we are pretty happy with it, we just had to adjust our wants and needs to the program. I suppose that goes for whatever program you select. If you are a small business, this is a good choice, even with the snags.
Pros
Does much more than I need but I am happy it's there if I need it.
Customer service is frustrating but they always fix whatever issue you have, if it is fixable.
I think this product is probably the best you will find out there for the money and service provided. I shopped a long time before selecting this PMS.
Cons
The learning curve was brutal, at least for people with absolutely no previous experience. However, my account manager was always egar to help. He was always there for us.
Unable to go back and update or correct information after night audit. After night audit you are litteraly locked out of doing anything. We hate night audit but understand other properties needing it.
When you do locate a help area you have no option to "search" for your problem.
We hate that this system wants to round off. You can't just opt out of the rounding option so when it figures you have a wierd carryover, it automatically adjusts it, causing us problems closing folios sometimes.
Unable to provide the customer with a full bill showing room charges, payments etc until checkout and night audit has been completed.
Hotelogix FAQs
Below are some frequently asked questions for Hotelogix.Q. What type of pricing plans does Hotelogix offer?
Hotelogix offers the following pricing plans:
- Starting from: US$3.99/month
- Pricing model: Subscription
- Free Trial: Available
You will love our pricing! We have flexible pricing plans for you to choose the best that suits your needs. You can choose from: • Monthly Plans - 3.99$ per room per month • Per booked room night plans with 20 cents per occupied room night Minimum billing applies in all the above plans. Sign-up fee of 350$ includes Basic Setup, Training & Booking Engine Integration with your website. For detailed plans, visit: https://www.hotelogix.com/independent-property-pricing.php
Q. Who are the typical users of Hotelogix?
Hotelogix has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Hotelogix support?
Hotelogix supports the following languages:
Arabic, English, French, German, Portuguese, Russian, Spanish, Thai, Turkish
Q. Does Hotelogix support mobile devices?
Hotelogix supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Hotelogix integrate with?
We do not have any information about what integrations Hotelogix has
Q. What level of support does Hotelogix offer?
Hotelogix offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Hotelogix.
