--- description: Detailed reviews on SysAid based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare SysAid with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: SysAid Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [SysAid](/software/90863/sysaid) # SysAid Canonical: https://www.getapp.ca/software/90863/sysaid Page: 1 / 22\ Next: [Next page](https://www.getapp.ca/software/90863/sysaid?page=2) > SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management. > > Verdict: Rated **4.5/5** by 511 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of SysAid • Employees can receive assistance much faster, reducing mean time to resolution (MTTR) for support requests. • Administrators are able to resolve complex issues more quickly, improving overall response times. • The intuitive interface and conversational self-serve experience enable employees to access support at any time through their preferred channels. • Improved employee satisfaction (CSAT) scores are achieved through exceptional self-service options. • IT administrators and service management leaders are able to focus on strategic tasks and projects, rather than routine support requests. • Employees are not required to wait for responses and can maintain their workflow, resulting in fewer interruptions. •Productivity is optimized across the organization due to faster issue resolution and streamlined support processes. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 511 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SysAid Technologies - **Location**: Toronto, Canada - **Founded**: 2002 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: SysAid offers various editions: SysAid Help Desk, SysAid ITSM, SysAid ITSM Enterprise, SysAid Education, and SysAid MSP. SysAid Help Desk offers easy and efficient IT support including a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, and industry benchmarking. SysAid ITSM is an effective ITIL-aligned solution including all Help Desk capabilities plus core ITIL capabilities such as problem and change management. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Hebrew, Italian, Japanese, Portuguese, Russian, Spanish - **Available Countries**: Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin and 189 more ## Features - AI Copilot - AI Summarization - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Asset Lifecycle Management - Asset Tracking Software - Assignment Management - Audit Management - Audit Trail - Automated Responses - Automated Routing - Availability Management - Bandwidth Monitoring - Barcode/Ticket Scanning ## Integrations (39 total) - Asana - CAS - Docusign - Google Calendar - Google Chat - Google Workspace - Harvest - Jira - Jotform - Lansweeper - Microsoft 365 - Microsoft 365 License Optimization - Microsoft Intune - Microsoft Power BI - Microsoft Teams ... and 24 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) ## Related Categories - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) - [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software) - [IT Asset Management Software](https://www.getapp.ca/directory/325/it-asset-management/software) - [Workflow Management Software](https://www.getapp.ca/directory/566/business-workflow/software) - [IT, Server & Network Monitoring Software](https://www.getapp.ca/directory/652/it-server-network-monitoring/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3409 reviews) 3. [Milvus](https://www.getapp.ca/software/132287/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1754 reviews) 5. [Freshservice](https://www.getapp.ca/software/91351/freshservice) — 4.5/5 (685 reviews) ## Reviews ### "Great ITSM platform with great capabilities" — 4.0/5 > **Lillian** | *August 28, 2023* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: The platform's pre-built functionality is excellent for handling support tickets, and it's highly customizable to fit any organization's specific requirements. Having the option to make your own folders and processes is quite useful. > > **Cons**: There are so many settings and options to configure in this program that we often find ourselves lost. There can be post-update issues on occasion. Since I only have 5 administrators and the bare minimum license, I can't generate nearly enough reports. > > SysAid is the answer to the issue of manual customer management. We utilize it for contract and renewal management, automated responses to customer support questions, and onboarding of new services. ----- ### "SysAid, a cost effective reliable ITSM System for Mid - Large Enterprise" — 4.0/5 > **Corus** | *December 3, 2024* | Higher Education Software | Recommendation rating: 9.0/10 > > **Pros**: Straight forward easy to configure inhouse without the need for a third-party expertise, including the workflow designer for Change management, making it easy to ensure each step is taken in the change process. > > **Cons**: Admin Group Privacy - Right now, regardless of how you configure the admin groups, it is not possible to ensure that one group mis not able to see members of the other group, including their tickets. > > Other than a few things, we are generally happy with the system, as it has so far allowed us to manage our IT services effectively without having to pay hefty annual subscriptions. ----- ### "I look forward to SysAid 4 years from now." — 3.0/5 > **Samuel** | *December 3, 2024* | Information Technology & Services | Recommendation rating: 3.0/10 > > **Pros**: AI's ability to reference Company Documents. > > **Cons**: To many bugs in the system Non-HTML email system > > Implementation is still happening after go live. That stressful. ----- ### "Great support and customer care, a lot of features, requires someone to help with the setup" — 5.0/5 > **Nejc** | *December 3, 2024* | Insurance Software | Recommendation rating: 10.0/10 > > **Pros**: Professional support, great Helpdesk, great costumer care, extensive documentation, ai chatbot > > **Cons**: Although the new UI/UX is great if still lacks basic features and stability > > A lot of features and configuration options. We would recommend using professional sysaid hours to setup the system. ----- ### "Adopting Sysaid for ITSM, Change Management and Asset Control" — 5.0/5 > **Joel** | *December 3, 2024* | Insurance Software | Recommendation rating: 10.0/10 > > **Pros**: Firstly, ROI. Additionally, ease of install and configuration, customization, template setup and workflow. > > **Cons**: Asset management. It's not bad, but it's not great. > > Great support all the way through the install and setup. Post implementation interactions were fantastic as well. ----- Page: 1 / 22\ Next: [Next page](https://www.getapp.ca/software/90863/sysaid?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/90863/sysaid) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data