NABD System

Omnichannel Customer support & Help Desk software-FREE PLAN

About NABD System

NABD® is a Customer Service Software for fast and agility service.
DELIVER EXCEPTIONAL SERVICE AND STREAMLINE CASE MANAGEMENT
Start capturing the VOICE of your Customer across all channels to gain actionable insight.
Identify problem areas and improve business performance from customer driven insight to differentiate your business and increase revenue.
Evidence decisions and actions taken to resolve customer issues.
Capture and analyze all forms of customer feedback to improve business success
Provide 24x7 help desk and customer support platform and Support Customers Everywhere They Go.
Comply with industry case management standards and legislation. Define service level agreements and monitor service performance.

About NABD
NABD® is a workflow based customer service management solution that manages a customer's cross-channel exposure with a company, product, brand or service by providing end-to-end view of customer cases, issues, concerns and queries
NABD® is developed according to ISO 10002:2004 specifications through creating a customer-focused environment using an open/effective case management process to enhance the organization's ability to improve its product support, customer service, and customers’ satisfaction

Pricing starting from:

US$0.01/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to NABD System

Key benefits of NABD System

Provide faster customer service when and where customers want it
Deliver exceptional customer service and streamline case management
Transform support teams into customer success engine
Boost agents productivity
Automate service handling and case life cycle with powerful workflow and automation rules
Track the effectiveness of your customer service with the right metrics, measure performance, customer satisfaction and return on action(ROA)

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany, Egypt, United Kingdom, India, Japan, Mexico, United States

Supported Languages

Arabic, Dutch, English, French, German, Russian, Ukrainian

Pricing starting from:

US$0.01/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to NABD System

Images

NABD System Software - User Dashboard
NABD System Software - Analytics and Reporting
NABD System Software - Collect Customer Feedback
NABD System Software - Knowledge Base
NABD System Software - Consolidated Case View
NABD System Software - Social Media Integration and Sentiment Analysis
NABD System Software - Customer Portal
NABD System Software - Subtasks creation
NABD System Software - Visual Business Process Management Designer
NABD System Software - Routing Rules
NABD System Software - SLA Management
NABD System Software - Email, Word, Facebook, Twitter correspondence templates
NABD System Software - Organization Hierarchy and External Entities
NABD System Software - Configuration and Customization
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NABD System video
NABD System video
NABD System video
NABD System Software - User Dashboard NABD System Software - Analytics and Reporting NABD System Software - Collect Customer Feedback NABD System Software - Knowledge Base NABD System Software - Consolidated Case View NABD System Software - Social Media Integration and Sentiment Analysis NABD System Software - Customer Portal NABD System Software - Subtasks creation NABD System Software - Visual Business Process Management Designer NABD System Software - Routing Rules NABD System Software - SLA Management NABD System Software - Email, Word, Facebook, Twitter correspondence templates NABD System Software - Organization Hierarchy and External Entities NABD System Software - Configuration and Customization

Features

Total features of NABD System: 70

  • API
  • Alerts / Escalation
  • Assignment Management
  • Audit Trail
  • Automated Routing
  • CRM Software
  • Call Center Management
  • Canned Responses
  • Case Management Software
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Dashboard Software
  • Document Management Software
  • Document Storage
  • Email Management Software
  • Email Templates
  • Engagement Tracking
  • Feedback Management
  • File Sharing Software
  • Forms Management
  • Help Desk Management
  • IT Asset Management Software
  • Interaction Tracking
  • Issue Auditing
  • Issue Scheduling
  • Issue Tracking Software
  • Knowledge Base Management
  • Live Chat Software
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Management
  • Network Monitoring Software
  • Performance Management
  • Performance Metrics
  • Prioritization
  • Proactive Chat
  • Quality Assurance
  • Queue Management
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Reminders
  • Reporting/Analytics
  • Routing
  • Rules-Based Workflow
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Social Media Monitoring Software
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management Software
  • Template Management
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Visual Analytics
  • Website Visitor Tracking
  • Workflow Configuration
  • Workflow Management Software

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Zendesk

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Zoho Desk

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#2 Alternative to NABD System
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LiveAgent

4.7
#3 Alternative to NABD System
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels,...

Salesforce Service Cloud

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Reviews

Overall rating

4.6 /5
(38)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.5/5
Customer Support Software
4.9/5

Already have NABD System?

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Showing 5 reviews of 38
Bella W. Bella W.
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Nabd is a perfect website

Reviewed on 2016-06-22

After using this App we can follow our patients and create for every one of them his own file and...

After using this App we can follow our patients and create for every one of them his own file and this App allow us to contact our patient easily through multi channels and assign cases to right side

Pros

Automatic routing rules based on rules we defined before is realy great and multi channels that include facebook ,twitter,email and mobile apps

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

NABD is great tool for managing support via multiple channels

Reviewed on 2015-10-07

We are using NABD for managing customer support requests from emails, web portal, call center chat,...

We are using NABD for managing customer support requests from emails, web portal, call center chat, and social media. We like the way it dispatches all requests and automate the workflow and routing inside our organization.
We also use it for managing software bugs tracker and for release management.

Pros

1- Easy to use and configure
2- Strong knowledge base and SLA capabilities
3- Pricing is very low compared to competitors

Cons

Chat capabilities need some advanced features like chat transferring and chat to ticket

Mohamed E. Mohamed E.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 2.0 /10

Our experience with the system

Reviewed on 2019-02-27

Pros

online access ...
customer portal....

Cons

very complex...
very slow...
not flexible...

Response from NABD

Your Business workflow and business rules are very complex. The platform is configured to meet your workflow requirements. You need to revisit your business processes to make them simple and according to the best practices in the IT industry.

Mohamed A. Mohamed A.
Overall rating
  • Industry: Executive Office
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Excellent experience implementing and using NABD system Your review: Very good customer...

Reviewed on 2015-10-26

Excellent experience implementing and using NABD system
Your review: Very good customer support...

Excellent experience implementing and using NABD system
Your review: Very good customer support software. We can easily manage all our customers inquiries and support issues from a consolidated platform and also respond to them. Deployment and training were very fast.
Pros: Customer support is very prompt. The good thing also is the ability to adapt our customization requirements in few days. The price also is very reasonable compared to similar products.
Cons: lack of strong and dynamic report generator but we have been told that this is in the roadmap.

Harry E. Harry E.
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Wow amazing CRM

Reviewed on 2016-06-20

while the simplistic and flat design makes it still beautiful to look at. it is work based on a...

while the simplistic and flat design makes it still beautiful to look at. it is work based on a dynamic workflow based on your business process.and you can customize every thing

Pros

while the simplistic and flat design makes it still beautiful to look at. it is work based on a dynamic workflow based on your business process.

Showing 5 reviews of 38 Read all reviews

NABD System FAQs

Below are some frequently asked questions for NABD System.

NABD System offers the following pricing plans:

  • Starting from: US$0.01/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Subscription Based Pricing: FREE $0/month for up to 10 users Professional $30/month Enterprise $60/month

NABD System has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

NABD System supports the following languages:

Arabic, Dutch, English, French, German, Russian, Ukrainian

NABD System supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

NABD System integrates with the following applications:

Facebook for Business, Google Calendar, Google Drive, Microsoft Excel, Microsoft Outlook, Microsoft Word, Twitter

NABD System offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

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