NABD System

Omnichannel Customer support & Help Desk software-FREE PLAN

4.6 /5 (38 reviews) Write a Review!

NABD System Overview

What is NABD System?

NABD® is a Customer Service Software for fast and agility service.
DELIVER EXCEPTIONAL SERVICE AND STREAMLINE CASE MANAGEMENT
Start capturing the VOICE of your Customer across all channels to gain actionable insight.
Identify problem areas and improve business performance from customer driven insight to differentiate your business and increase revenue.
Evidence decisions and actions taken to resolve customer issues.
Capture and analyze all forms of customer feedback to improve business success
Provide 24x7 help desk and customer support platform and Support Customers Everywhere They Go.
Comply with industry case management standards and legislation. Define service level agreements and monitor service performance.

About NABD
NABD® is a workflow based customer service management solution that manages a customer's cross-channel exposure with a company, product, brand or service by providing end-to-end view of customer cases, issues, concerns and queries
NABD® is developed according to ISO 10002:2004 specifications through creating a customer-focused environment using an open/effective case management process to enhance the organization's ability to improve its product support, customer service, and customers’ satisfaction

NABD System Overview

Pricing

Starting from
US$0.01/month

Pricing options

Free Trial
One Time License
Free
Subscription
Value for money

Subscription Based Pricing:
FREE $0/month for up to 10 users
Professional $30/month
Enterprise $60/month


NABD System Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Arabic, Dutch, English, French, German, Russian, Ukrainian

Media

User Dashboard
Analytics and Reporting
Collect Customer Feedback
Knowledge Base
Consolidated Case View
Social Media Integration and Sentiment Analysis
Customer Portal
Subtasks creation
Visual Business Process Management Designer
Routing Rules
NABD System video NABD System video NABD System video NABD System screenshot: User Dashboard NABD System screenshot: Analytics and Reporting NABD System screenshot: Collect Customer Feedback NABD System screenshot: Knowledge Base NABD System screenshot: Consolidated Case View NABD System screenshot: Social Media Integration and Sentiment Analysis NABD System screenshot: Customer Portal NABD System screenshot: Subtasks creation NABD System screenshot: Visual Business Process Management Designer NABD System screenshot: Routing Rules

NABD System Reviews

NABD System Reviews

Overall rating
4.6
/
5
Excellent
27

Very good
8

Average
3

Poor
0

Terrible
0

Value for Money
4.6
Features
4.5
Ease of Use
4.5
Customer Support
4.9
92% recommended this app
Bella W.

Nabd is a perfect website

After using this App we can follow our patients and create for every one of them his own file and this App allow us to contact our patient easily through multi channels and assign cases to right side


Verified Reviewer

NABD is great tool for managing support via multiple channels

We are using NABD for managing customer support requests from emails, web portal, call center chat, and social media. We like the way it dispatches all requests and automate the workflow and routing inside our organization.
We also use it for managing software bugs tracker and for release management.


Mohamed E.

Our experience with the system


Mohamed A.

Excellent experience implementing and using NABD system Your review: Very good customer...

Excellent experience implementing and using NABD system
Your review: Very good customer support software. We can easily manage all our customers inquiries and support issues from a consolidated platform and also respond to them. Deployment and training were very fast.
Pros: Customer support is very prompt. The good thing also is the ability to adapt our customization requirements in few days. The price also is very reasonable compared to similar products.
Cons: lack of strong and dynamic report generator but we have been told that this is in the roadmap.


Harry E.

Wow amazing CRM

while the simplistic and flat design makes it still beautiful to look at. it is work based on a dynamic workflow based on your business process.and you can customize every thing


Bella W.

Nabd is a perfect website

Reviewed on 2016-06-22
Review Source: GetApp

After using this App we can follow our patients and create for every one of them his own file and this App allow us to contact our patient easily through multi channels and assign cases to right side

Pros

Automatic routing rules based on rules we defined before is realy great and multi channels that include facebook ,twitter,email and mobile apps

Rating breakdown

Value for Money
Ease of Use
Customer Support

Verified Reviewer
Industry: Information Technology & Services

NABD is great tool for managing support via multiple channels

Reviewed on 2015-10-07
Review Source: GetApp

We are using NABD for managing customer support requests from emails, web portal, call center chat, and social media. We like the way it dispatches all requests and automate the workflow and routing inside our organization.
We also use it for managing software bugs tracker and for release management.

Pros

1- Easy to use and configure
2- Strong knowledge base and SLA capabilities
3- Pricing is very low compared to competitors

Cons

Chat capabilities need some advanced features like chat transferring and chat to ticket

Rating breakdown

Value for Money
Ease of Use
Customer Support

Mohamed E.
Industry: Information Technology & Services
Company size: 11-50 Employees

Our experience with the system

Used Daily for 6-12 months
Reviewed on 2019-02-27
Review Source: Capterra

Pros

online access ...
customer portal....

Cons

very complex...
very slow...
not flexible...

Response from NABD

Your Business workflow and business rules are very complex. The platform is configured to meet your workflow requirements. You need to revisit your business processes to make them simple and according to the best practices in the IT industry.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Mohamed A.
Industry: Executive Office

Excellent experience implementing and using NABD system Your review: Very good customer support software. We can easily manage all our customers inqui

Reviewed on 2015-10-26
Review Source: GetApp

Excellent experience implementing and using NABD system
Your review: Very good customer support software. We can easily manage all our customers inquiries and support issues from a consolidated platform and also respond to them. Deployment and training were very fast.
Pros: Customer support is very prompt. The good thing also is the ability to adapt our customization requirements in few days. The price also is very reasonable compared to similar products.
Cons: lack of strong and dynamic report generator but we have been told that this is in the roadmap.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Harry E.

Wow amazing CRM

Reviewed on 2016-06-20
Review Source: GetApp

while the simplistic and flat design makes it still beautiful to look at. it is work based on a dynamic workflow based on your business process.and you can customize every thing

Pros

while the simplistic and flat design makes it still beautiful to look at. it is work based on a dynamic workflow based on your business process.

Rating breakdown

Value for Money
Ease of Use
Customer Support

User recommendation
8.8/10
Based on 38 user ratings
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NABD System Pricing

NABD System Pricing

Starting from
US$0.01/month
Free Trial
One Time License
Free
Subscription
Value for money

Subscription Based Pricing:
FREE $0/month for up to 10 users
Professional $30/month
Enterprise $60/month

Subscription Based Pricing:
FREE $0/month for up to 10 users
Professional $30/month
Enterprise $60/month

Value for Money
4.6/5
Based on 38 user ratings
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NABD System Features

NABD System Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.5/5
Based on 38 user ratings
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Categories

Additional information for NABD System

Additional information for NABD System

Key features of NABD System

  • Advanced user and executive dasboards
  • Automatically recommend next best action for agents
  • Capture Cases from Facebook/Twitter
  • Capture Cases from email
  • Correspondence templates for HTML emails, word
  • Customized Reports and Advanced Analytics
  • Dynamic routing rules
  • Easily Setup your customer service system within few minutes
  • Extended case management to front and back office agents
  • Integration APIs
  • Load Balancing to manage workload across the team
  • Multi company
  • Reminder - Follow Ups - Alerts - To Do list
  • Self Service web and mobile portal
  • Standard best practice workflow
  • Streamline and automate customer cases handling
  • Strong security features and fine grained access control
  • Work from a prioritized action queue for activities and task
  • Workflow engine and workflow designer for custom workflows

Benefits

Provide faster customer service when and where customers want it
Deliver exceptional customer service and streamline case management
Transform support teams into customer success engine
Boost agents productivity
Automate service handling and case life cycle with powerful workflow and automation rules
Track the effectiveness of your customer service with the right metrics, measure performance, customer satisfaction and return on action(ROA)

NABD System FAQs

NABD System FAQs

Below are some frequently asked questions for NABD System.

Q. What type of pricing plans does NABD System offer?

NABD System offers the following pricing plans:

Starting from: US$0.01/month

Pricing model: One Time License, Free, Subscription

Free Trial: Available

Subscription Based Pricing: FREE $0/month for up to 10 users Professional $30/month Enterprise $60/month

Q. What are the main features of NABD System?

NABD System offers the following features:

  • Advanced user and executive dasboards
  • Automatically recommend next best action for agents
  • Capture Cases from Facebook/Twitter
  • Capture Cases from email
  • Correspondence templates for HTML emails, word
  • Customized Reports and Advanced Analytics
  • Dynamic routing rules
  • Easily Setup your customer service system within few minutes
  • Extended case management to front and back office agents
  • Integration APIs
  • Load Balancing to manage workload across the team
  • Multi company
  • Reminder - Follow Ups - Alerts - To Do list
  • Self Service web and mobile portal
  • Standard best practice workflow
  • Streamline and automate customer cases handling
  • Strong security features and fine grained access control
  • Work from a prioritized action queue for activities and task
  • Workflow engine and workflow designer for custom workflows

Q. Who are the typical users of NABD System?

NABD System has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does NABD System support?

NABD System supports the following languages:

Arabic, Dutch, English, French, German, Russian, Ukrainian

Q. What type of pricing plans does NABD System offer?

NABD System has the following pricing plans:

One Time License, Free, Subscription

Q. Does NABD System support mobile devices?

NABD System supports the following devices:

Android, iPhone

Q. What other apps does NABD System integrate with?

NABD System integrates with the following applications:

Facebook, Google Calendar, Google Drive, Microsoft Excel, Microsoft Outlook, Microsoft Word, Twitter

Q. What level of support does NABD System offer?

NABD System offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials