Dynamics 365

ERP and CRM applications from Microsoft

4.3 /5 (3907 reviews) Write a Review!

Dynamics 365 Overview

What is Dynamics 365?

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Dynamics 365 offers a range of tools for sales, customer service, field service management, talent acquisition, finance and operations, retail, project service automation, marketing, artificial intelligence, mixed reality, and more.

With Microsoft Dynamics 365 businesses can unify their operations, projects, workflows, and tasks in one centralized platform in order to aid decision making, build relationships with customers, and operate efficiently. The individual applications within Microsoft Dynamics 365 can be used as standalone products, combine with one another, or integrated with a wide range of external business systems in order to provide a completely customized solution. The platform integrates with third party applications such as Ameyo, Salesforce, DocuSign, PandaDoc, ADP, Gainsight, Tacton CPQ, and more. Dynamics 365’s artificial intelligence (AI) and mixed reality facilitate intelligent decision making and scenario planning in a modern way.

Dynamics 365 Overview

Pricing

Starting from
$115.00/month

Pricing options

Free Trial
Subscription
Value for money

Customer Engagement Plan: $115/user/month

Unified Operations Plan: $190/user/month

Dynamics 365 Plan: $210/user/month

Contact Microsoft Dynamics 365 sales for more information on pricing.


Dynamics 365 Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 18 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish

Media

Microsoft Dynamics 365 sales opportunity tracking
Microsoft Dynamics 365 finance and operations reports
Microsoft Dynamics 365 omnichannel customer service
Microsoft Dynamics 365 dynamic marketing workflows
Dynamics 365 video Dynamics 365 screenshot: Microsoft Dynamics 365 sales opportunity tracking Dynamics 365 screenshot: Microsoft Dynamics 365 finance and operations reports Dynamics 365 screenshot: Microsoft Dynamics 365 omnichannel customer service Dynamics 365 screenshot: Microsoft Dynamics 365 dynamic marketing workflows

Dynamics 365 Reviews

Dynamics 365 Reviews

Overall rating
4.3
/
5
Excellent
1856

Very good
1498

Average
444

Poor
83

Terrible
26

Value for Money
4.1
Features
4.3
Ease of Use
4
Customer Support
4.2
86% recommended this app
Ty C.

Dynamics in a league of it's own

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.


Timothy J.

Dynamics 365 Customer Engagement/Field Service are robust CRM and CMMS options

I have used CRM in D365 for a number of years, but have been recently through a reimplementation as the FieldOne Sky product was replaced with Field Service. This was a challenging project, but proved successful. We adopted the unified interface early on so had to deal with some bugs, but didn't want a lot of retraining right after implementation with the interface change.


Jeremiah S.

CRM with lots of buildout potential

Dynamics 365 has been instrumental in our sales teams ability to manage and track prospects and contacts throughout the opportunity and sales lifecycle.


Layne L.

It's like Salesforce, except that many third party programs don't integrate with it.


Ronel V.

Microsoft Dynamics

The support was great that's the great things they provides wit uncomplicated approach related to there products and licensing.


Ty C.
Industry: Paper & Forest Products
Company size: 10,000+ Employees

Dynamics in a league of it's own

Used Daily for 2+ years
Reviewed on 11/15/2019
Review Source: Capterra

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

Pros

I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge.

From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation.

Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.

Cons

I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Timothy J.
Industry: Hospital & Health Care
Company size: 201-500 Employees

Dynamics 365 Customer Engagement/Field Service are robust CRM and CMMS options

Used Daily for 2+ years
Reviewed on 2/1/2020
Review Source: Capterra

I have used CRM in D365 for a number of years, but have been recently through a reimplementation as the FieldOne Sky product was replaced with Field Service. This was a challenging project, but proved successful. We adopted the unified interface early on so had to deal with some bugs, but didn't want a lot of retraining right after implementation with the interface change.

Pros

The breadth of features across Field Service and typical CRM are impressive overall. The scheduling capabilities in Field Service (and now available for other scheduling items) are second to none (at least in other items compared to).

Cons

With the online version, we have run into few problems, but we do occasionally run into slow performance. This is not often, but when it does occur (slow page refreshes, especially in the scheduling tool) it can be painful for our users.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Jeremiah S.
Industry: Computer Software
Company size: 11-50 Employees

CRM with lots of buildout potential

Used Daily for 2+ years
Reviewed on 9/16/2020
Review Source: Capterra

Dynamics 365 has been instrumental in our sales teams ability to manage and track prospects and contacts throughout the opportunity and sales lifecycle.

Pros

Dynamics 365 comes with a full array of features and functionality that allows tracking of clients, communications, prospects, opportunities, and the full relationship with your contacts. It's integration with outlook and ability to be custom designed in terms of fields and views gives it a potential to encompass and cover all your company's needs.

Cons

Building out the functionality can be somewhat complicated when designing custom features and additionally tracking security and roles takes a measured approach to verify security of data and privacy.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Layne L.
Industry: Publishing
Company size: 51-200 Employees

It's like Salesforce, except that many third party programs don't integrate with it.

Used Daily for 2+ years
Reviewed on 7/19/2018
Review Source: Capterra

Pros

It's fairly easy to navigate and find what you are looking for. It's the CRM we already had and we've built a number of internal integrations with it.

Cons

There are a few really bizarre things about the user interface. 1. The "save" button is at the very bottom, right-hand corner of the screen, where there are literally zero other buttons. It feels like the least intuitive place for something as important as a save button. When I first started using the CRM, it took me almost a week to realize you could actually save something. 2. The sign in process is as clunky as it gets. Every 24 hours, Dynamics signs you out automatically (not a big deal, Salesforce does this too). However, once you are signed out, instead of taking you to a page where you can sign back in, or do anything, it just takes you to a dead page that tells you that you've been signed out and suggests you close all your browser windows to then sign back in. The process is madness, and it hasn't changed. 3. When you are loading the home page, you typically want to search a record, so you start typing something in the search field. Just as the page is about to finish loading, it moves your cursor down to the "What's New" section to post something. The result is that I have a few posts that contain nothing more than partial account names that I was trying to search. The last major hang up is that very few workflow automation tools like Toutapp, Yesware, ect will integrate with Dynamics (mostly because so few of their customers actually use Dynamics). This has prevented us from buying the programs we want to use for our sales team.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Ronel V.
Industry: Information Services
Company size: 1,001-5,000 Employees

Microsoft Dynamics

Used Daily for 2+ years
Reviewed on 7/8/2020
Review Source: Capterra

The support was great that's the great things they provides wit uncomplicated approach related to there products and licensing.

Pros

The overall functionality of the applications, especially on the customization of the interface. We both use the CRM and the ERP Solutions of the products. It is like all in one together the Sales, Finance, Marketing and Customer Service and Operation.
I definitely recommends to use Microsoft Dynamics and its easy to adopt.

Cons

It requires expert developer to make the system more operational and it was not meant or design for small businesses.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
7.9/10
Based on 3,907 user ratings
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Dynamics 365 Pricing

Dynamics 365 Pricing

Starting from
$115.00/month
Free Trial
Subscription
Value for money

Customer Engagement Plan: $115/user/month

Unified Operations Plan: $190/user/month

Dynamics 365 Plan: $210/user/month

Contact Microsoft Dynamics 365 sales for more information on pricing.

Customer Engagement Plan: $115/user/month

Unified Operations Plan: $190/user/month

Dynamics 365 Plan: $210/user/month

Contact Microsoft Dynamics 365 sales for more information on pricing.

Value for Money
4.1/5
Based on 3,907 user ratings
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Dynamics 365 Features

Dynamics 365 Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.3/5
Based on 3,907 user ratings
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Categories

Additional information for Dynamics 365

Additional information for Dynamics 365

Key features of Dynamics 365

  • Business Intelligence and Reporting
  • Financial Management
  • Human Capital Management
  • Manufacturing
  • Procurement and Sourcing
  • Project Management and Accounting

Dynamics 365 FAQs

Dynamics 365 FAQs

Below are some frequently asked questions for Dynamics 365.

Q. What type of pricing plans does Dynamics 365 offer?

Dynamics 365 offers the following pricing plans:

Starting from: $115.00/month

Pricing model: Subscription

Free Trial: Not Available

Customer Engagement Plan: $115/user/month Unified Operations Plan: $190/user/month Dynamics 365 Plan: $210/user/month Contact Microsoft Dynamics 365 sales for more information on pricing.

Q. What are the main features of Dynamics 365?

Dynamics 365 offers the following features:

  • Business Intelligence and Reporting
  • Financial Management
  • Human Capital Management
  • Manufacturing
  • Procurement and Sourcing
  • Project Management and Accounting

Q. Who are the typical users of Dynamics 365?

Dynamics 365 has the following typical customers:

Small Business, Large Enterprises, Non Profit, Mid Size Business

Q. What languages does Dynamics 365 support?

Dynamics 365 supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish

Q. What type of pricing plans does Dynamics 365 offer?

Dynamics 365 has the following pricing plans:

Subscription

Q. Does Dynamics 365 support mobile devices?

Dynamics 365 supports the following devices:

Android, iPhone

Q. What other apps does Dynamics 365 integrate with?

Dynamics 365 integrates with the following applications:

Astea Alliance, Cincom CPQ, Coresystems, Gatekeeper, KeyedIn Projects, Nexus, Odyssee Service, QCommission, SyncForce, WorkBook

Q. What level of support does Dynamics 365 offer?

Dynamics 365 offers the following support options:

Forum, Knowledge Base, Phone Support, Online Support