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Dynamics 365

Name: Dynamics 365
Rating: 4.4 (5797 reviews)

Dynamics 365

4.4 (5,797)

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ERP and CRM applications from Microsoft

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About Dynamics 365

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Dynamics 365 offers a range of tools for sales, customer service, field service management, talent acquisition, finance and operations, retail, project service automation, marketing, artificial intelligence, mixed reality, and more.

With Microsoft Dynamics 365 businesses can unify their operations, projects, workflows, and tasks in one centralized platform in order to aid decision making, build relationships with customers, and operate efficiently. The individual applications within Microsoft Dynamics 365 can be used as standalone products, combine with one another, or integrated with a wide range of external business systems in order to provide a completely customized solution. The platform integrates with third party applications such as Ameyo, Salesforce, DocuSign, PandaDoc, ADP, Gainsight, Tacton CPQ, and more. Dynamics 365’s artificial intelligence (AI) and mixed reality facilitate intelligent decision making and scenario planning in a modern way.

Key benefits of Dynamics 365

• Connect teams, processes, and data across your organization to create customer experiences and operational agility

• Built-in AI-powered experiences including Microsoft Copilot

• Get a complete picture of the business by connecting and accessing data from multiple sources

• Improve productivity by collaborating and sharing insights with tools including Microsoft Teams and Microsoft 365

• Quickly modify processes to respond to changing needs by bringing Microsoft Power Platform together with Dynamics 365

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Starting Price

US$50.00

month

US$10,000.00

one-time

Pricing Options

Free version

Free trial

Free version

Free trial

Features

117

Integrations

No integrations found

Ease of Use

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Value for Money

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Customer Service

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Reviews

Overall rating

4.4 /5

(5,797)

Value for Money

4.1/5

Features

4.3/5

Ease of Use

4.1/5

Customer Support Software

4.2/5

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Showing 5 reviews of 5,797 Read all reviews

Showing 5 reviews of 5,797

Victoria

Overall rating

Industry: Architecture & Planning
Company size: 51–200 Employees
Used Weekly for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support Software
Likelihood to recommend 7.0 /10

Streamlines CRM capabilities

Reviewed on 2024-04-03

Great for overall trend tracking and seeing multi-purpose groupings that can be filtered down to...

Great for overall trend tracking and seeing multi-purpose groupings that can be filtered down to their respective departments.

Pros

Simpler and more user-friendly than SAP on front and back ends.

Cons

The customer service gets a little impersonal and feels like a run-around at times.

Alternatives Considered

SAP S/4HANA Cloud, SAP Customer Experience, Deltek Ajera and Stax Bill

Reasons for Switching to Dynamics 365

It was in addition to. We have many softwares we use in tandem with each other to bring the most effective, streamlined, and memorable client experience possible.

Ali

Overall rating

Industry: Logistics & Supply Chain
Company size: 1,001–5,000 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support Software
Likelihood to recommend 8.0 /10

About Dynamics 365

Reviewed on 2024-09-17

I have been using it for more than two years, it is pleasant and comfortable to use without being...

I have been using it for more than two years, it is pleasant and comfortable to use without being tied to a specific area

Pros

You can manage processes quickly thanks to quick and easy access.

Cons

The interface needs to be developed to be more usable.

MARIE

Overall rating

Industry: Retail
Company size: 11–50 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support Software
Likelihood to recommend 4.0 /10

Dynamics 365 needs a lot of updates!

Reviewed on 2024-04-08

Overall experience has been poor. Everytime they update the software it seems they do not consult...

Overall experience has been poor. Everytime they update the software it seems they do not consult their customers and the changes are major and you have to learn how to use entire sections again with no warning, and they don't make changes that help the customer. Bank recs used to take me 2-3 hours and after the last update it now takes me 8-12 hours. Not Good.

Pros

I don't like much about Dynamics 365. None that I can think of.

Cons

Very antiquated bank reconciliations and reporting. It is also very difficult to make corrections, not user-friendly at all. Every action takes at least 5 times longer with this software than with other software. This includes simply printing anything at all. When they make updates they don't ask the customers what improvements they would like that would help them.

Aubrey

Overall rating

Industry: Construction
Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Likelihood to recommend 10.0 /10

Must have for businesses

Reviewed on 2024-12-02

Dynamics 365 has been essential for our business. I use Outlook, Word, Excel, OneDrive, and Teams...

Dynamics 365 has been essential for our business. I use Outlook, Word, Excel, OneDrive, and Teams daily and couldn't function without them!

Pros

My team is starting to use Teams and OneDrive more and I love that you can connect from anywhere and have access to all your documents. The team feature is also really nice because we can keep each department's documents separate but also have the ability to share with other departments. And you can control who has editing privileges. You also can see your version history which is really nice in case you need to go back to a previous version of a document.

Cons

There's not really much I dislike about Dynamics 365. If I had to choose, I'd say that I wish when you add an appointment to someone's calendar as a delegate that it would notify the person.

Jérôme

Overall rating

Industry: Pharmaceuticals
Company size: 501–1,000 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support Software
Likelihood to recommend 8.0 /10

Microsoft power for a global solution

Reviewed on 2024-11-08

Good after learning the usage and make sure anyone is aware of consequences of any modifications

Pros

The globalness of the solution backed by Microsoft with many updates

Cons

The solution is light and not customizable enough

Showing 5 reviews of 5,797 Read all reviews

Dynamics 365 FAQs

Below are some frequently asked questions for Dynamics 365.

Q. What type of pricing plans does Dynamics 365 offer?

Dynamics 365 offers the following pricing plans:

Starting from: US$50.00/month
Pricing model: Subscription
Free Trial: Available

Q. Who are the typical users of Dynamics 365?

Dynamics 365 has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Q. What languages does Dynamics 365 support?

Dynamics 365 supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish

Q. Does Dynamics 365 support mobile devices?

Dynamics 365 supports the following devices:

Android (Mobile), iPhone (Mobile)

Q. What other apps does Dynamics 365 integrate with?

Dynamics 365 integrates with the following applications:

ADP Workforce Now, Ameyo, AskNicely, Campaign Monitor by Marigold, Docusign, Five9, Gainsight CS, InsideView, Lattice Engines, LinkedIn for Business, Microsoft Excel, Microsoft Outlook, Microsoft Project, Microsoft SharePoint, PROS Smart CPQ, PandaDoc, SOFT4RealEstate, Salesforce Sales Cloud, Sana Commerce, Tacton CPQ, airSlate SignNow