--- description: Detailed reviews on Dynamics 365 based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Dynamics 365 with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Dynamics 365 Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Enterprise Resource Planning Software](/directory/322/enterprise-resource-planning-erp/software) > [Dynamics 365](/software/90844/dynamics-365) # Dynamics 365 Canonical: https://www.getapp.ca/software/90844/dynamics-365 Page: 1 / 235\ Next: [Next page](https://www.getapp.ca/software/90844/dynamics-365?page=2) > Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. > > Verdict: Rated **4.4/5** by 5837 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Dynamics 365 • Connect teams, processes, and data across your organization to create customer experiences and operational agility • Built-in AI-powered experiences including Microsoft Copilot • Get a complete picture of the business by connecting and accessing data from multiple sources • Improve productivity by collaborating and sharing insights with tools including Microsoft Teams and Microsoft 365 • Quickly modify processes to respond to changing needs by bringing Microsoft Power Platform together with Dynamics 365 ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 5837 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Microsoft - **Location**: Redmond, US - **Founded**: 1975 ## Commercial Context - **Starting Price**: US$50.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Accounting Software - Accounts Payable Software - Accounts Receivable Software - Activity Dashboard - Activity Tracking - Asset Lifecycle Management - Bank Reconciliation - Billing & Invoicing - Budgeting/Forecasting - Business Intelligence - CRM Software - Calendar Management - Calendar/Reminder System - Campaign Management Software - Campaign Planning - Cash Management - Chat/Messaging - Collaboration Tools - Commission Management ## Integrations (24 total) - ADP Workforce Now - Ameyo - AskNicely - Campaign Monitor by Marigold - Docusign - Five9 - Gainsight CS - InsideView - Lattice Engines - LinkedIn for Business - Microsoft 365 - Microsoft Azure - Microsoft Excel - Microsoft Outlook - Microsoft Power BI ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Enterprise Resource Planning Software](https://www.getapp.ca/directory/322/enterprise-resource-planning-erp/software) ## Related Categories - [Enterprise Resource Planning Software](https://www.getapp.ca/directory/322/enterprise-resource-planning-erp/software) - [Business Management Software](https://www.getapp.ca/directory/581/business-management/software) - [Accounts Payable Software](https://www.getapp.ca/directory/237/accounts-payable/software) - [Fund Accounting Software](https://www.getapp.ca/directory/168/fund-accounting/software) - [Billing and Invoicing Software](https://www.getapp.ca/directory/240/billing-invoicing/software) ## Alternatives 1. [HubSpot CRM](https://www.getapp.ca/software/102533/hubspot-crm) — 4.5/5 (4472 reviews) 2. [Zoho CRM](https://www.getapp.ca/software/9908/zoho-crm) — 4.3/5 (6983 reviews) 3. [Odoo](https://www.getapp.ca/software/102445/odoo) — 4.2/5 (1316 reviews) 4. [Bigin by Zoho CRM](https://www.getapp.ca/software/142099/bigin-by-zoho-crm) — 4.7/5 (738 reviews) 5. [NetSuite](https://www.getapp.ca/software/9137/netsuite) — 4.2/5 (2054 reviews) ## Reviews ### "365 work solutions" — 5.0/5 > **Dhruv** | *March 23, 2026* | Facilities Services | Recommendation rating: 9.0/10 > > **Pros**: Easy to use all MS office available at one place. Makes easy for invoicing. Project management and HR software also available. Customer support is quick and efficient. > > **Cons**: Some bugs and issues but regular updates are available. Sometimes it takes some time to load but its fine. It depends on the organization and network. > > It is great, it is valuable for a big company having different sectors and department only need to pay for one software all others are included in it. ----- ### "Easy and quick to use" — 4.0/5 > **Stephanie** | *July 29, 2025* | Apparel & Fashion | Recommendation rating: 9.0/10 > > **Pros**: This is the CRM used by my last job. I enjoyed the ease of use and figuring it out, in order to manage my day to day activity in the job. > > **Cons**: It did not track emails. You had to integrate with another software to track emails and activity with customers. > > Overall it was a great product to keep track of my database and set reminders to follow up with prospects. ----- ### "Powerful, but not very intuitive" — 3.0/5 > **Martina** | *May 15, 2026* | Marketing & Advertising | Recommendation rating: 4.0/10 > > **Pros**: Dynamics 365 is very comprehensive and can bring a lot of business processes into 1 place. I liked that it connects well with other Microsoft tools and can support sales tracking, customer records, invoicing and reporting. Once it’s set up properly, it can give teams a useful overview of activity and performance. > > **Cons**: The biggest issue is ease of use. I’ve used many different systems and Dynamics 365 is one of the least intuitive. Simple tasks can take too many clicks and the layout isn’t always clear. It often feels like a system built for administrators rather than everyday users. > > My overall experience has been mixed. Dynamics 365 is powerful and clearly capable, but it can also feel heavy, confusing and frustrating to use day to day. It works best when a company invests time in setup, training and support. Without that, it can slow people down more than it should. ----- ### "Powerful Platform That Delivers, but Requires Investment to Get Right" — 4.0/5 > **khyan** | *April 13, 2026* | Retail | Recommendation rating: 6.0/10 > > **Pros**: From an SDR point of view, the biggest strength is the depth across pipeline and campaign management. Once it’s properly set up, you’ve got clear visibility across the full sales pipe -lead to opportunity -without needing to jump between systems. Campaign tracking is solid as well, especially when it’s tied properly into reporting, so you can actually see what’s generating pipeline rather than guessing. There’s also strong value in how everything connects. Being part of the Microsoft ecosystem makes a difference -data flows well, reporting is robust, and you can build out automations that genuinely save time. When you’re working volume as an SDR, that efficiency matters. Overall, if you’re using it properly, it’s a powerful system that supports scale and gives you confidence in your data and pipeline. > > **Cons**: The main downside is how much effort it takes to get there. Out of the box, it’s not particularly intuitive, and for SDRs trying to move quickly, that can be frustrating early on. Simple tasks can feel overcomplicated until everything’s been refined. There’s also a bit of friction in day-to-day use - too many clicks in certain workflows, and if the system isn’t well maintained, pipeline hygiene can slip pretty quickly. Campaign management is strong in theory, but it relies heavily on good setup and discipline; otherwise, it becomes messy and harder to trust. From a value perspective, it can feel expensive if you’re not fully utilising the features. You really need adoption across the team to justify the cost. Customer Support has been hit and miss when submitting tickets, but most software solutions are fairly the same there. > > Overall, it’s been a positive experience, but one that improves significantly over time. Early on, it can feel a bit clunky and heavy, especially coming from simpler tools. But once it’s configured properly and the team is aligned on how to use it, it becomes a very capable platform. From an SDR lens, the biggest win is visibility and structure in the sales pipeline. You know where things are at, what’s moving, and what’s actually driving pipeline through campaigns. That’s critical in a high-volume environment. That said, it’s not a “set and forget” system. It needs ongoing attention - clean data, consistent processes, and decent internal ownership. If you’ve got that, it delivers strong value. If you don’t, it can feel like overkill. In short, a powerful platform that does the job well, but you’ve got to invest the time to make it work for you. ----- ### "Great Product that I recommend" — 5.0/5 > **Ray** | *November 14, 2025* | Accounting Software | Recommendation rating: 8.0/10 > > **Pros**: Great product but can get expensive for the implementation. But would still recommend for your company as a erp system > > **Cons**: The cost is quite a bit for implementation so please keep that in mind and budget for it so there wont be any surprises > > Great product to be honest, many different modules. But very good user interface but can be costly for implementation. ----- Page: 1 / 235\ Next: [Next page](https://www.getapp.ca/software/90844/dynamics-365?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/90844/dynamics-365) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data