About Booker Software

Beat out your competition with Booker's award winning salon and spa software, the all-in-one platform that understands you'd rather be focusing on your clients instead of manually handing all the day-to-day tasks. Booker will help you manage your appointment bookings, POS, membership and loyalty programs, all while attracting new clients and keeping them coming back. Access your Booker account 24/7, anywhere, all on Booker's secure, cost-effective, and convenient, cloud-based software.

Our Platform is built around 5 main pillars of business management:

Attract: Land bookings from new clients on your website, and on partner sites like Facebook, Yelp, MapQuest, and more.

Book: Give your customers the freedom to make appointments anytime with online, social and mobile booking options.

Sell: Manage and optimize your point-of-sale, payment processing, eCommerce, and gift card sales, all from one platform.

Manage: Take control of your employee, customer, and inventory data with easy-to-use tracking and reporting tools.

Retain: Build lasting relationships with customers using retention tools that provide the right message at the right time.

Pricing starting from:

US$129.00/month

  • Free Trial
  • Subscription

Key benefits of Booker Software

  • Gain insight into where your business is thriving and where you need to makes changes with one system that tracks and reports on all of your activities.

  • Expand your reach and drive more bookings from new consumers on the Booker Marketing Network’s partner sites.

  • Give your customers flexible booking options so they can connect with you anytime, anywhere, on any device.

  • Store your business data safely and securely in the cloud, and have access to your key information whenever and wherever you need it.

  • Provide flexible access for your staff with unique logins, view privileges, and anytime access to their schedule on mobile or desktop.

  • Enhance your customers’ in-person experience with convenient mobile check-ins, purchases, and payment processing.

  • Save time managing your employee’s schedules and appointments with real-time calendar and booking updates.

  • Retain more customers using service and purchase trends to inform customized emails, offers, and packages that will drive repeat visits and increased revenue.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Pricing starting from:

    US$129.00/month

    • Free Trial
    • Subscription

    Images

    Set up an ecommerce store in Booker
    Use the calendar in Booker to shedule your appointments and book rooms
    Booker lets customers book from Facebook
    Offer services and deals from your Booker webiste
    Customer satisfaction survey in Booker
    Customer loyalty points in Booker
    Booker lets you access appointments reports
    Manage your product inventory in Booker
    Use Booker to see your regular schedule
    Set up an ecommerce store in Booker
    View 11 more
    Booker Software screenshot: Set up an ecommerce store in Booker Booker Software screenshot: Use the calendar in Booker to shedule your appointments and book rooms Booker Software screenshot: Booker lets customers book from Facebook Booker Software screenshot: Offer services and deals from your Booker webiste Booker Software screenshot: Customer satisfaction survey in Booker Booker Software screenshot: Customer loyalty points in Booker Booker Software screenshot: Booker lets you access appointments reports Booker Software screenshot: Manage your product inventory in Booker Booker Software screenshot: Use Booker to see your regular schedule Booker Software screenshot: Set up an ecommerce store in Booker

    Features

    Total features of Booker Software: 71

    • API
    • Access Control
    • Activity Dashboard
    • Appointment Management
    • Attendance Management
    • Authentication
    • Automated Billing
    • Automated Scheduling
    • Automatic Notifications
    • Barcode Scanning
    • Billing & Invoicing
    • Booking Management
    • Built-In Database
    • Business Intelligence
    • Calendar Management
    • Calendar Sync with Google
    • Campaign Analysis
    • Client Management
    • Client Portal
    • Clock In / Out
    • Commission Calculations
    • Commission Management
    • Compensation Management
    • Credit Card Integration
    • Credit Card Processing
    • Custom Fields
    • Customer Accounts
    • Customer Database
    • Customizable Branding
    • Customizable Reporting
    • Customizable Templates
    • Dashboard Creation
    • Data Import
    • Data Import/Export
    • Data Synchronization
    • Email Tracking
    • Employee Management
    • Employee Onboarding
    • Employee Portal
    • Employee Profile
    • Employee Self Service
    • Estimating
    • Incentive Programs
    • Inventory Tracking
    • Loyalty Program
    • Multi-Location
    • POS Integration
    • Real Time Reporting
    • Recurring Billing
    • Recurring Tasks
    • Referral Tracking
    • Reminders
    • Remote Access
    • Remote Control
    • Reservations Management
    • Retail Inventory Management
    • SMS Integration
    • SMS Marketing Managment
    • SSL Security
    • Sales Tracking
    • Scheduled Reporting
    • Secure Login
    • Shopping Cart
    • Social Media Integration
    • Task Scheduling
    • Task Tracking
    • Third Party Integration
    • Time Clock
    • Transaction History
    • User Photos
    • Website Integration

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    Reviews

    Overall rating

    4.1 /5
    (921)
    Value for Money
    3.9/5
    Features
    4/5
    Ease of Use
    4.2/5
    Customer Support
    4.1/5

    Already have Booker Software?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 921
    Ashely S.
    Overall rating
    • Industry: Consumer Services
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Book It!

    Reviewed on 2018-10-11

    Pros

    Booker is a godsend for so many salons. It is very user-friendly and they have implemented the use of embedded training videos for all the features; this is a wonderful tool and works very well for people who are visual learners, which most stylists happen to be. For salon managers and owners, Booker offers a variety of tools: time-clock, sales tracking, inventory, tip allocation, expenditures/budgets, etc. Being a web-based software, it's very easy to add a widget or embed a link on your website and/or Facebook page to allow customers to easily schedule themselves for services. In addition, there is a built-in point of sale system that makes it easy to check out clients without needing to switch over to another program and/or system.

    Cons

    The downside to being a web-based software: if the server is down or there is an issue with the website, you cannot access your calendar or your point of sale system. Booker has been awesome enough to provide a separate website where they allow you to report issues of the system being down and also announcing known issues. Their customer service makes up for this issue.

    Michael C.
    Overall rating
    • Industry: Medical Practice
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Using it for our Med Spa

    Reviewed on 2019-09-24

    Booker does what we need, support has always been responsive and it is easy to use.

    Booker does what we need, support has always been responsive and it is easy to use.

    Pros

    Ease of use so, easy to train. In the Day Spa industry front desk turnover is frequent so it is nice to be able to quickly show a new gal how to use the system.

    Cons

    We were previously Salon Iris customers and I am a programmer. With access to the database on that system I could run queries on anything in the database. Booker does not provide access to the SQL database so that is not possible. I do however have all of the reports that I need.

    Also, it would be nice to have the ability to set access a little more granular. For example, if I give a gal access to look at gift card balances, I will also have given her access to modify gift card balances.

    Jill W.
    Overall rating
    • Industry: Retail
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Booker Provides the Right Details

    Reviewed on 2021-01-06

    We had several manual processes and workarounds to track and fix our data, but the auditing...

    We had several manual processes and workarounds to track and fix our data, but the auditing capabilities and ease of use make this system worthwhile!

    Pros

    Booker makes it easy to book clients, review accurate data, see clients shared to a membership, easily manage gift cards and online certs, easily view status changes of a membership, provide great auditing capabilities...

    Cons

    The customer support is extremely lacking. We also couldn’t get all the reports we needed and had to use a custom developed Stage 1 reporting system that was insanely slow. Our franchise switched systems to a MUCH inferior system due to the poor customer service. The Booker company doesn’t seem interested to work to improve the system based on the client needs. It’s got a great core but there were several bugs that would go on for years and the typical response would be a time consuming workaround, rather than addressing this issue and providing timelines.

    Kristen P.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Decent but not great

    Reviewed on 2017-01-24

    I like using Booker for its ease of use. It can get confusing since there are multiple ways to do...

    I like using Booker for its ease of use. It can get confusing since there are multiple ways to do the same task, though. However, with different learning styles, it is a pretty easy system to teach to people. It is very beneficial as well to allow all therapists to be able to check schedules from home. Our clients like the email and text appointment reminders. We also like the hire Frederick program. It is an easy way to market and bring back old customers or get new ones to rebook. The email they receive after their services is also beneficial for us to understand customer satisfaction and we can immediately respond to negative feedback, grow, learn and maintain customer relations. Their customer service is very good. They are always very prompt with responding to an issue.
    My problems with Booker are they have a tendency to glitch often or significantly slow down the system so we have had to resort to either trying a mobile device or handwriting credit slips on occasion. We have also had issues with the online booking and how one picks a therapist which makes things confusing and doesn't always work in our favor so a lot of client education comes into play. By this, I mean that even if a client picks no therapist preference at the beginning they still must choose at the end. Or sometimes they pick a therapist and it doesn't show as a request. I am currently finding out that the credit card processing linked to their service does not have the best rates but it would be more expensive to use another processing system and have to pay Booker's fees. Finally, we have learned the hard way that if a client pays in advance and you do not block out the time slot then another client can book in that same slot.

    Pros

    Ease of use can be accessed remotely by all therapists, no additional cost per therapist for use, HireFrederick program

    Cons

    Online booking inconsistency with picking a therapist and it not being a request vs no preference and still having to choose a therapist. Glitchiness! Slowness! Taking payment in advance opens time slot for others to book in. Feeling stuck with their credit card processing or high fees to use another one with better rates

    Response from Booker

    Thank you for using Booker Kristin. We'd love to work with you to help with any issues you're having with using the system - reach out to [email protected] if we can help!

    Thank you so much for using Booker!
    - The Booker Team

    Alexander R.
    Overall rating
    • Industry: Management Consulting
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Booker is awesome compared to other software options

    Reviewed on 2020-12-22

    Very good experience

    Very good experience

    Pros

    Definitely go with booker, I used the software for 5 years. It’s cheaper than most competitors for the great performance it has, booker is more user friendly and has multiple different pathways to solve the same problem to offer multiple routes of action. So like I said I worked with booker for a long time and loved it, however the corporate branch of our company has recently forced the rest of us franchises to transition to another software that is not booker. Honestly I’m sad because booker was so much better than this new software is and there’s nothing we can really do. This is software is terrible as it has made the user experience of our employees and clients much more difficult, both of which were aspects that booker excelled in.

    Cons

    Honestly nothing bad to say about booker

    Showing 5 reviews of 921 Read all reviews

    Booker Software FAQs

    Below are some frequently asked questions for Booker Software.

    Booker Software offers the following pricing plans:

    • Starting from: US$129.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Essential $129: Manage your schedule, sell services, and streamline everyday tasks. Accelerate $195: Keep your clients coming back with email campaigns and text confirmations. Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.

    Booker Software offers the following features:

    • 2-Way SMS Texting
    • 3rd party API integration
    • Appointment reminder emails
    • Attendance Management
    • Booker Marketing Network: Offer booking on partner websites
    • Built-in CRM
    • Credit card processing
    • Customer feedback surveys
    • Customized booking pages
    • Customized gift certificates
    • Direct website booking
    • Employee scheduling
    • Facebook booking
    • Integrated point-of-sale (POS) system
    • Inventory management
    • Mobile & tablet booking
    • Mobile payment processing
    • Social media promotions
    • Special offers, loyalty rewards programs & membership plans
    • Staff scheduling
    • Targeted email marketing campaigns
    • Various booking data reporting

    Booker Software has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Booker Software supports the following languages:

    English

    Booker Software supports the following devices:

    Android, iPhone, iPad

    Booker Software integrates with the following applications:

    BirdEye, FrontdeskAI, Keap, Keap, Mailchimp, Mailchimp, Marketing 360, ReminderCall.com, Smart Hotel Software, Twitter

    Booker Software offers the following support options:

    FAQs, Forum, Online Support, Phone Support, Video Tutorials, Knowledge Base

    Related categories

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