--- description: Detailed reviews on Vision Helpdesk based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Vision Helpdesk with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Vision Helpdesk Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Vision Helpdesk](/software/90728/vision-helpdesk) # Vision Helpdesk Canonical: https://www.getapp.ca/software/90728/vision-helpdesk Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/90728/vision-helpdesk?page=2) > Vision Helpdesk offers four products to manage customer support for all size business. 1) Multi channel Help Desk Software 2) Satellite Help Desk (Multi company help desk ) 3) Service Desk Software (PINKVerify Certified - ITIL / ITSM Complaint) 4) Live Chat Software > > Verdict: Rated **4.6/5** by 48 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Vision Helpdesk Serving 15000+ Companies ISO 27001:2013 Certified GDPR \& EU Data ProtectionPinkVERIFY Certified Easy to Setup and Get Started 90% Code Open Easy To Integrate Reliable and Quick Support Highly Scalable \& Location Selection USA, UK and EU All in One Solution ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 48 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Vision Helpdesk - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: SaaS License Starter Help Desk: $15/staff/mo ($12 when billed annually) Pro Help Desk: $25/staff/mo ($20 when billed annually) Satellite Help Desk: $30/staff/mo ($24 when billed annually) Pro Service Desk: $40/staff/mo ($32 when billed annually) Ent Service Desk: $60/staff/mo ($48 when billed annually) Download Recurring On-Premises License Starter Help Desk: $8/staff/mo ($10 when billed annually) Pro Help Desk: $20/staff/mo ($16 when billed annually) Satellite Help Desk: $25/staff/mo ($20 when billed annually) Pro Service Desk: $30/staff/mo ($24 when billed annually) Ent Service Desk: $40/staff/mo ($32when billed annually) Download One Time On-Premises License Starter Help Desk: $200/staff Pro Help Desk: $400/staff Satellite Help Desk: $500/staff Pro Service Desk: $600/staff Ent Service Desk: $800/staff Live Chat Pricing SaaS Recurring: $25/staff/mo ($20 when billed annually) Download Recurring: $20/staff/mo ($16 when billed annually) Download One-Time: $400/staff - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Ethiopia, France, Germany, Greece, India, Ireland, Italy, Japan, Kuwait, Mauritius, Mexico, Netherlands, New Zealand and 16 more ## Features - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Lifecycle Management - Asset Tracking Software - Assignment Management - Automated Routing - Autoresponders - CMDB Software - Call Center Management - Canned Responses - Change Management Software - Chat/Messaging - Collaboration Tools - Commenting/Notes ## Integrations (30 total) - Aircall - Capsule - ClickDesk - Comm100 - Drupal - FreshBooks - Gmail - GoTo Meeting - Google Workspace - Insightly - Jira - Joomla - Lime Connect - LinkedIn for Business - LiveChat ... and 15 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) - [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software) - [Issue Tracking Software](https://www.getapp.ca/directory/580/issue-tracking/software) - [Service Desk Software](https://www.getapp.ca/directory/1249/service-desk/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.getapp.ca/software/90378/salesforce) — 4.4/5 (18768 reviews) 2. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews) 3. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3408 reviews) 4. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [LiveChat](https://www.getapp.ca/software/8385/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Wonderfully live agent" — 5.0/5 > **Madeline** | *February 3, 2025* | Photography | Recommendation rating: 10.0/10 > > **Pros**: Off company website when I went to check on my account status > > **Cons**: It was like speaking to a live agent. They were fast and so informative. > > Wonderful, didn’t have to sit on the phone for airing for over an hour. It was so fast. ----- ### "useful yet satisfying" — 5.0/5 > **Deanna** | *February 10, 2025* | Real Estate | Recommendation rating: 8.0/10 > > **Pros**: Helped during the patient intake process > > **Cons**: Can be better updated for the price that's paid > > I would give it a 7 of 10 , features need to be more updated ----- ### "Great product." — 5.0/5 > **Alexis** | *March 22, 2025* | Accounting Software | Recommendation rating: 7.0/10 > > **Pros**: Compatible with everything about my company > > **Cons**: There isn’t one thing I can pin point that I do not like. ----- ### "Imperative Solution for Ideal Customer Help" — 5.0/5 > **Gestione** | *May 6, 2024* | Maritime | Recommendation rating: 9.0/10 > > **Pros**: Vision Helpdesk has determined approach in creating solid and immediate communication, where customers are well heard. > > **Cons**: Vision Helpdesk is apprehensive and collective, making communication straightforward. ----- ### "Awesome service desk software with Live chat" — 5.0/5 > **Manish** | *May 24, 2022* | Chemicals | Recommendation rating: 10.0/10 > > **Pros**: ITIL features are much user friendly and easy to use. Linking of problems , Assets with Incidents is very easy and productive. Easy to integrate with our Active Directory server. > > **Cons**: Some flexibility with dashboard and admin reports. > > Awesome experience with Vision Helpdesk and support from the team is also very quick and good. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/90728/vision-helpdesk?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/90728/vision-helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data