Vision Helpdesk

Help Desk, Multi Company Desk and ITSM / ITIL Service Desk

4.6 /5 (27 reviews) Write a Review!

Vision Helpdesk Overview

What is Vision Helpdesk?

Vision Helpdesk is a leading customer support ticketing software that serve all small, medium and enterprise level business with its 3 different products.

1) Help Desk Software - A ticketing software to manage customer support over various channels like email, web portal, VOIP, live chat, API, Facebook, Twitter and more. It comes with unique features like ticket billing, task management, online forums, help desk gamification and more.

2) Satellite Help Desk Software - A multi company or multi brand customer support management software. Best fit if you are running multiple websites, brands or products and wanted to offer different branded web portals for each of them having single back end to manage everything at one place.

3) Service desk software -- ITIL/ITSM PinkVerify Certified product that offers all features from help desk and satellite help desk and additionally it offers ITIL compliant features CMDB, Asset Management, Incident Management, Problem Management, Solution or Knowledgeable Management, Change Management and Release Management.

Vision Helpdesk license is available as SaaS (cloud platform) and Download(on premises) version.

Vision Helpdesk Overview

Pricing

Starting from
$8.00/month

Pricing options

Free Trial
One Time License
Subscription
Value for money

SaaS License
Starter Help Desk: $15/staff/mo ($12 when billed annually)
Pro Help Desk: $25/staff/mo ($20 when billed annually)
Satellite Help Desk: $30/staff/mo ($24 when billed annually)
Pro Service Desk: $40/staff/mo ($32 when billed annually)
Ent Service Desk: $60/staff/mo ($48 when billed annually)

Download Recurring On Premises License
Starter Help Desk: $8/staff/mo ($10 when billed annually)
Pro Help Desk: $20/staff/mo ($16 when billed annually)
Satellite Help Desk: $25/staff/mo ($20 when billed annually)
Pro Service Desk: $30/staff/mo ($24 when billed annually)
Ent Service Desk: $40/staff/mo ($32when billed annually)

Download One Time On Premises License
Starter Help Desk: $200/staff
Pro Help Desk: $400/staff
Satellite Help Desk: $500/staff
Pro Service Desk: $600/staff
Ent Service Desk: $800/staff


Vision Helpdesk Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Media

Vision Helpdesk Responsive Client Portal
Multi Company Help Desk Software
Vision Helpdesk Mobile Apps
Vision Helpdesk - Service Desk Software - PinkVerify Certified
Vision Helpdesk V5
Responsive Vision Helpdesk V5 version
Incident / Ticket Screen
Incident Management
Problem Management
Change Management
Vision Helpdesk video Vision Helpdesk screenshot: Vision Helpdesk Responsive Client Portal Vision Helpdesk screenshot: Multi Company Help Desk Software Vision Helpdesk screenshot: Vision Helpdesk Mobile Apps Vision Helpdesk screenshot: Vision Helpdesk - Service Desk Software - PinkVerify Certified Vision Helpdesk screenshot: Vision Helpdesk V5 Vision Helpdesk screenshot: Responsive Vision Helpdesk V5 version Vision Helpdesk screenshot: Incident / Ticket Screen Vision Helpdesk screenshot: Incident Management Vision Helpdesk screenshot: Problem Management Vision Helpdesk screenshot: Change Management

Vision Helpdesk Reviews

Vision Helpdesk Reviews

Overall rating
4.6
/
5
Excellent
19

Very good
6

Average
2

Poor
0

Terrible
0

Value for Money
4.4
Features
4.5
Ease of Use
4.2
Customer Support
4.7
93% recommended this app
Gitesh T.

Excellent Help Desk software with wonderful features.

We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellent experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors.


Ryan R.

Vision Help Desk Review

Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.


Daniel alejandro M.

Pretty good app for managing tickets


Dennis M.

Best software for managing the various internet based customer interaction channels

Talking to customers using Facebook, Twitter and other platforms is faster


Todd R.

Vision Helpdesk is Best Satellite Multi-Domain Helpdesk!

Overall We Highly Recommend Vision Helpdesk!!


Gitesh T.
Industry: Information Technology & Services
Company size: 11-50 Employees

Excellent Help Desk software with wonderful features.

Reviewed on 10/10/2014
Review Source: GetApp

We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellent experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors.

Pros

SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc

Cons

Till today I didn't find out any.

Ryan R.
Industry: Museums & Institutions
Company size: 201-500 Employees

Vision Help Desk Review

Used Daily for Free Trial
Reviewed on 8/30/2019
Review Source: Capterra

Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.

Pros

Massive amount of features. Much more affordable than competitors. Lots of connectors. The support has been excellent so far.

Cons

The mobile app needs a lot of work. On Android, it loads but the app cannot be interacted with. On iOS, after you log in​, it crashes if you tap on anything. Sadly it is unusable. We plan to work with support to see if we can get it working for us but until then, the web browser works fine.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Daniel alejandro M.

Pretty good app for managing tickets

Used Weekly for 1-5 months
Reviewed on 7/10/2018
Review Source: GetApp

Pros

This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features. I'm always able to access and update tickets.

Works fine with a good looking font. Easy-to-normal to use. Good software for a good price.

Cons

Well I didn't liked at all the User Interface as I think it needs a face lift. Sometimes when trying to set a category, subcategory or item, the app crashes back to Inbox.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Dennis M.

Best software for managing the various internet based customer interaction channels

Used Daily for 1+ year
Reviewed on 5/25/2018
Review Source: Capterra

Talking to customers using Facebook, Twitter and other platforms is faster

Pros

Price friendly where its is easy to afford and install
Offers the comfort of managing all the communication with customers using the social media channels in one stop

Cons

The product needs more time before it becomes operational in your devices. Other than that I have nothing terrible to say in regards to this product

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Todd R.

Vision Helpdesk is Best Satellite Multi-Domain Helpdesk!

Reviewed on 1/21/2010
Review Source: Capterra

Overall We Highly Recommend Vision Helpdesk!!

Pros

They have advance feature - Satellite Helpdesk that allows us to manage support for multiple companies from one place with single database and multiple client portals. Also each company client portal can be designed as per respective company website.

Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department.

They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision.

They offer Anti-Spam Feature which is huge plus.

Vision Helpdesk Ajax Interface is best user interface as it save large bandwidth and it makes user interface real faster.

Another thing that was important for us was Ticket Migration tool as we have migrated from Kayako we wanted to have our old tickets in Vision.

Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system.

Cons

Till date they don't offer Live Chat software. We are using LiveZilla untill Vision helpdesk launch their Live Chat Software.

Rating breakdown

Ease of Use
Customer Support

User recommendation
8.2/10
Based on 27 user ratings
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Vision Helpdesk Pricing

Vision Helpdesk Pricing

Starting from
$8.00/month
Free Trial
One Time License
Subscription
Value for money

SaaS License
Starter Help Desk: $15/staff/mo ($12 when billed annually)
Pro Help Desk: $25/staff/mo ($20 when billed annually)
Satellite Help Desk: $30/staff/mo ($24 when billed annually)
Pro Service Desk: $40/staff/mo ($32 when billed annually)
Ent Service Desk: $60/staff/mo ($48 when billed annually)

Download Recurring On Premises License
Starter Help Desk: $8/staff/mo ($10 when billed annually)
Pro Help Desk: $20/staff/mo ($16 when billed annually)
Satellite Help Desk: $25/staff/mo ($20 when billed annually)
Pro Service Desk: $30/staff/mo ($24 when billed annually)
Ent Service Desk: $40/staff/mo ($32when billed annually)

Download One Time On Premises License
Starter Help Desk: $200/staff
Pro Help Desk: $400/staff
Satellite Help Desk: $500/staff
Pro Service Desk: $600/staff
Ent Service Desk: $800/staff

SaaS License
Starter Help Desk: $15/staff/mo ($12 when billed annually)
Pro Help Desk: $25/staff/mo ($20 when billed annually)
Satellite Help Desk: $30/staff/mo ($24 when billed annually)
Pro Service Desk: $40/staff/mo ($32 when billed annually)
Ent Service Desk: $60/staff/mo ($48 when billed annually)

Download Recurring On Premises License
Starter Help Desk: $8/staff/mo ($10 when billed annually)
Pro Help Desk: $20/staff/mo ($16 when billed annually)
Satellite Help Desk: $25/staff/mo ($20 when billed annually)
Pro Service Desk: $30/staff/mo ($24 when billed annually)
Ent Service Desk: $40/staff/mo ($32when billed annually)

Download One Time On Premises License
Starter Help Desk: $200/staff
Pro Help Desk: $400/staff
Satellite Help Desk: $500/staff
Pro Service Desk: $600/staff
Ent Service Desk: $800/staff

Value for Money
4.4/5
Based on 27 user ratings
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Vision Helpdesk Features

Vision Helpdesk Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4.5/5
Based on 27 user ratings
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Categories

Additional information for Vision Helpdesk

Additional information for Vision Helpdesk

Key features of Vision Helpdesk

  • 3rd Party Single Login and Integrations
  • Blabby - Private Social Hub for your staff members
  • E-Mail Parsing
  • Macros, Predefined reply
  • Round Robin ticket assignment
  • Ticket Billing & Time Tracking
  • Ticket Queues, Department and Status Creations
  • Vision Helpdesk API
  • Vision Helpdesk Mobile APPS

Benefits

  • Serving 15000+ Companies

  • ISO 27001:2013 Certified

  • GDPR & EU Data Protection

  • PinkVERIFY™ Certified

  • Easy to Setup and Get Started

  • 90% Code Open Easy To Integrate

  • Reliable and Quick Support

  • Highly Scalable & Location Selection USA, UK and EU

  • All in One Solution
  • Vision Helpdesk FAQs

    Vision Helpdesk FAQs

    Below are some frequently asked questions for Vision Helpdesk.

    Q. What type of pricing plans does Vision Helpdesk offer?

    Vision Helpdesk offers the following pricing plans:

    Starting from: $8.00/month

    Pricing model: One Time License, Subscription

    Free Trial: Available

    SaaS License Starter Help Desk: $15/staff/mo ($12 when billed annually) Pro Help Desk: $25/staff/mo ($20 when billed annually) Satellite Help Desk: $30/staff/mo ($24 when billed annually) Pro Service Desk: $40/staff/mo ($32 when billed annually) Ent Service Desk: $60/staff/mo ($48 when billed annually) Download Recurring On Premises License Starter Help Desk: $8/staff/mo ($10 when billed annually) Pro Help Desk: $20/staff/mo ($16 when billed annually) Satellite Help Desk: $25/staff/mo ($20 when billed annually) Pro Service Desk: $30/staff/mo ($24 when billed annually) Ent Service Desk: $40/staff/mo ($32when billed annually) Download One Time On Premises License Starter Help Desk: $200/staff Pro Help Desk: $400/staff Satellite Help Desk: $500/staff Pro Service Desk: $600/staff Ent Service Desk: $800/staff

    Q. What are the main features of Vision Helpdesk?

    Vision Helpdesk offers the following features:

    • 3rd Party Single Login and Integrations
    • Blabby - Private Social Hub for your staff members
    • E-Mail Parsing
    • Macros, Predefined reply
    • Round Robin ticket assignment
    • Ticket Billing & Time Tracking
    • Ticket Queues, Department and Status Creations
    • Vision Helpdesk API
    • Vision Helpdesk Mobile APPS

    Q. Who are the typical users of Vision Helpdesk?

    Vision Helpdesk has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

    Q. What languages does Vision Helpdesk support?

    Vision Helpdesk supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

    Q. What type of pricing plans does Vision Helpdesk offer?

    Vision Helpdesk has the following pricing plans:

    One Time License, Subscription

    Q. Does Vision Helpdesk support mobile devices?

    Vision Helpdesk supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Vision Helpdesk integrate with?

    Vision Helpdesk integrates with the following applications:

    AuditShipment, FreshBooks, LiveChat, Mailchimp, Shopify, SugarCRM, Twitter, VisitorTrack, Wordpress, Zoho SalesIQ

    Q. What level of support does Vision Helpdesk offer?

    Vision Helpdesk offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials